Waitwhile
About Waitwhile
Waitwhile is a customizable cloud-based solution that any organization can use to create the perfect end-to-end customer flows with waitlists, appointments, messaging, and analytics across any number of locations. Waitwhile lets visitors wait from anywhere and track their status in real-time – while helping businesses automate customer flows, reduce wait times, and speed up operations with machine learning.
Used by thousands of companies across every industry around the world, Waitwhile has saved 200+ million people more than 10,000 years of waiting in line.
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- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I find this software easy to use and it has helped us serve our customers more efficiently.
Reviewed on 2018/04/06
The speed of delivery of products, improved customer service, and internal productivity benefits.
The speed of delivery of products, improved customer service, and internal productivity benefits.
Pros
The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better.
We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.
Cons
We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great combo for scheduling and waitlisting
Reviewed on 2021/10/19
Our business would suffer greatly without the software it does almost everything we need it to do.
Our business would suffer greatly without the software it does almost everything we need it to do.
Pros
The scheduling and reminder texts. The view and back end use.
Cons
Sometimes searching for future appointments is a little more difficult than I’d like
Alternatives Considered
Booksy BizReasons for Switching to Waitwhile
Had waitlist and booking capabilities also it is web based not app basedResponse from Waitwhile
Thank you very much for your review, Brett! We're thrilled to hear you're happy with the product and that you feel it does almost everything you need. Feel free to drop us a line at: [email protected] if you need anything.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Great system BUT
Reviewed on 2021/10/14
Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as...
Over all my experience with it has been ok . Because for as easy as it is to work with it’s just as hard and difficult to deal with new changes that IT makes . Some times i have regretted changing to this system . Im still fighting for an user friendly system , they are not listening to me when i give them feed back
Pros
I loved that you it is easy to use unless the it group decides to change things in it and it screws everything up
Cons
I did not lie the transition from V1 To V2 Moving and re lauding URLS was not efficient .. it should have been easier to redrect
Response from Waitwhile
Thank you for taking the time to share your feedback, Luis! We're so sorry to hear that a product update didn't meet your expectations. We're constantly working on making Waitwhile faster and easier for customers like you and we certainly don't want you to feel frustrated. Would you be willing to chat with us and describe your issue further? It would be a big help so that we can fully understand and address the issue moving forward. Please reach out to us at: [email protected]
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Our clients love the reminders
Reviewed on 2024/10/05
It has really helped our client satisfaction.
It has really helped our client satisfaction.
Pros
I like that I am able to categorize the kind of appointment for the agents, and add the address of the office for our clients, since we have a satelite office.
Cons
I wish we could do appoints on the :15 Only being able to do :00 and :30 is frustrating as we try to see as many clients as possible each day.
Response from Waitwhile
Hi Sarah!
Thanks so much for taking the time to share your experience with Waitwhile. We’re excited to hear that your customers love the reminders feature!
Regarding appointment bookings—have you tried adjusting your Booking Slot size under the Bookings tab to match a shorter duration, such as 15 minutes or even 5 minutes, to show available slots accordingly? You can find more information in our Help Center here: https://help.waitwhile.com/en/articles/6185083-getting-started-with-bookings
If you’re still experiencing issues, feel free to reach out to our support team via chat!
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Has become an integral part of our business
Reviewed on 2024/06/16
Started as a temporary solution during the pandemic, has now become integral to our business
Started as a temporary solution during the pandemic, has now become integral to our business
Pros
We initially implemented WaitWhile during the pandemic where there was a limitation on occupancy at our retail stores and it has now become an important process since then. We now use it at all our locations, and it helps our staff manage their time with proper scheduling of appointments as opposed to accepting any walk ins and informal bookings as we did previously. The UI is easy to use and our staff members who accept bookings through their tablets find no troubles navigating the platform.
Cons
Nothing in particular from the platform stood out as an issue.
Waitwhile FAQs
Below are some frequently asked questions for Waitwhile.Q. What type of pricing plans does Waitwhile offer?
Waitwhile offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: 1 location, up to 50 visits/month, 2 SMS/visit. Starter: $29/month for up to 4 locations, 3,000 visits/month, 3 SMS/visit. Business: $49/month/location for 4-10 locations, up to 10,000 visits/month, 3 SMS/visit. Contact Waitwhile for custom enterprise pricing. Discounted pricing is available for annual billing.
Q. Who are the typical users of Waitwhile?
Waitwhile has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Waitwhile support?
Waitwhile supports the following languages:
English
Q. Does Waitwhile support mobile devices?
Waitwhile supports the following devices:
Q. What other apps does Waitwhile integrate with?
Waitwhile integrates with the following applications:
Mailchimp, Salesforce Sales Cloud, Zapier
Q. What level of support does Waitwhile offer?
Waitwhile offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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