Waitwhile

Waitlist app & queue management system for every business

About Waitwhile

Waitwhile is a smart waitlist and scheduling platform that helps organizations bust their lines and create awesome wait experiences. Waitwhile solves all aspects of queuing - from letting guests check in online, showing wait times and keeping everyone informed via SMS and email. Plus, a powerful API to integrate with. Forever free to use for 100 guests per month.

Pricing starting from:

US$59,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Waitwhile

  • No install needed: Waitlist guests do not need to install any app.

  • Extremely fast, responsive and secure.

  • Highly customizable: personalize SMS texts, waitlist settings, branding and more.

  • Global: SMS and Email alerts work globally.

  • Easy to use: Manage your waitlist on any device, even without WiFi.

  • Smart messaging: Keep customers informed about their place in line via SMS and emails.

  • Check-in kiosk: Let customers sign up to your waitlist - online or in your store.

  • TV screen waitlist: Show your waitlist on the big screen to keep everyone informed.

  • Customer insights: Capture all your customer visits automatically. Send campaign to frequent visitors or re-engage old ones.

  • Online scheduling: Let customers schedule bookings and sync appointments with waitlist automatically.

  • Wait time & analytics: Get accurate wait times and learn about your visit trends to improve your operations.

  • API and integrations: Build with our flexible API or use ready-made integrations with 1000+ services.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$59,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

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    Features

    Total features of Waitwhile: 43

    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Appointment Scheduling
    • Calendar Management
    • Class Scheduling
    • Client Management
    • Customer Accounts
    • Customer Activity Tracking
    • Customer Database
    • Customer Experience Management
    • Customizable Branding
    • Customizable Fields
    • Data Synchronization
    • Email Alerts
    • Email Marketing
    • Employee Management
    • Engagement Analytics
    • Event Calendar
    • Facility Scheduling
    • For Restaurants
    • Leave Tracking
    • Loyalty Program
    • Mobile Access
    • Multi-Country
    • Multi-Location
    • Online Booking
    • Prioritization
    • Public Waitlist
    • Queue Management
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • SMS Messaging
    • Self Check-in/Check-out
    • Self Service Portal
    • Waiting Time Tracking
    • Waitlist Status Tracking

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    Reviews

    Overall rating

    4,7 /5
    (49)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Waitwhile?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 49
    Mats alexander M.
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I find this software easy to use and it has helped us serve our customers more efficiently.

    Reviewed on 2018/04/06

    The speed of delivery of products, improved customer service, and internal productivity benefits.

    The speed of delivery of products, improved customer service, and internal productivity benefits.

    Pros

    The software has a great design and is easy to use both on our end and for our customers. The customer service has been amazing so far, conversations had with the support team has been very helpful and insightful. We had to learn and make some adjustments to make this work for our industry, but we always got quick answers and suggestions on how we use certain solutions within Waitwhile would make it even better.

    We are now able to serve our customers faster than ever, but also with internal productivity for preparing our products. For the price, this software brings great value to our company and customers. Also, the number of features available allows for a number of customizations.

    Cons

    We do not have any complaints really about this product so far. It's been a learning curve for us to best apply it to our industry, but with the guidance from Waitwhile it's become a good investment for us. We did have some issues with the message delivery for some customers, but the Waitwhile team has always been promptly getting back to us with troubleshooting.

    Leigh H.
    Overall rating
    • Industry: Photography
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect solution to virtual queuing - Fantastic product!

    Reviewed on 2019/07/17

    I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for...

    I'm a photographer at Pop Culture conventions in Australia and had people standing in queue for over 2 and a half hours for a photo so I was looking for a system where people could enjoy the event but know when it's time to come back to the photo-booth. Waitwhile was the perfect solution with the right balance of tools and functionality I was looking for and the feedback from my user-base was absolutely overwhelming positive.

    Pros

    Waitwhile lets me manage a large queue of people. Being able to control and space out the number of people showing up. People can check where they are in line at any point. The SMS functionality is the best feature to communicate with those in the waitlist. People can respond with 'delay' or 'cancel' which makes its a wonderful interactive solution. The back end analytics are powerful and gives great insight.

    Cons

    I have been using Waitwhile on and off for over two years and the functionality is constantly approving but some of the functionality to stop and start billing (I only need it during convention tour months) has proved problematic but improving. The Australian dollar exchange rate does help with the pricing. Photography isn't a list of business on the app still

    Emily G.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    COVID Assessment Centre Use

    Reviewed on 2021/04/29

    So far so good. It has helped us organize patients, and give patients more freedom and easily book...

    So far so good. It has helped us organize patients, and give patients more freedom and easily book their appointments when they want, on whatever device they have (phone, laptop etc.) The company has had success with it so far, with limited issues

    Pros

    Our company wanted something easy to implement that would let our patients in the area book online themselves, for COVID testing. It is easy to use, versatile, and was also easy to implement! Working great so far.

    Cons

    If a patient wants to book more than one person with the same phone number, the app doesnt let you do this, unless the administrator books the appointment. This is frustrating for the patients

    Sergio D.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    An app with a lot of promise but not delivering on all its advertised features

    Reviewed on 2018/02/15

    Pros

    The app is very easy for customers to use and integrates easily into websites. They have Friendly customer support.

    Cons

    There are a host of features in Waitwhile which do not belong in the production version that they are selling to their clients. The problems had a direct effect on my client as his customers opted to book somewhere else. Support was friendly but did not tackle the issues head-on. The services have its own times and were not as straightforward to set up. When we switched off the waitlist function customers could still go to the website where the waitlist form was embedded and waitlist themselves. Very little help or tutorials available. I know that they are working on updates the whole time to improve the reliability of the features. Bottom line is, Waitwhile has a lot of potential once all the bugs are ironed out. no option to sync calendar or export appointments.

    Baldwin C.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Concept is good - 70%-90% working rate

    Reviewed on 2021/04/08

    we had a pleasant time except when the system doesn't work. when it works and we had a lot of...

    we had a pleasant time except when the system doesn't work. when it works and we had a lot of customers waiting it was easy to manage and create order within the chaos. but when it doesn't work it's extremely stressful to fix the problem while maintaining the system you implemented.

    Pros

    Enjoy the ability for customers to enter the waitlist, able to manage the customers on website and separate customers into different stages of waiting/serving etc. System allows flexibility to handle your customers if you get creative

    Cons

    No app. Using an ipad to access the website gives no audio notification. the automate text to customers doesn't work all the time resulting in customers not knowing if they can enter or not. Sometimes the whole system glitches and loses all customers you're currently serving. not a fully polished system.

    Showing 5 reviews of 49 Read all reviews

    Waitwhile FAQs

    Below are some frequently asked questions for Waitwhile.

    Waitwhile offers the following pricing plans:

    • Starting from: US$59,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We do not have any information about Waitwhile features

    Waitwhile has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Waitwhile supports the following languages:

    English

    Waitwhile supports the following devices:

    Waitwhile integrates with the following applications:

    Mailchimp, Salesforce Sales Cloud, Zapier

    Waitwhile offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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