Fleet Complete

Fleet Complete

GPS fleet, asset and workforce management platform

4/5 (198 reviews)

Fleet Complete Overview

Fleet Complete IoT platform of fleet, asset and workforce management solutions is suited for a range of industries with mobile assets in the field, such as trucking, delivery, construction, service, oil & gas, and more.

Powerful telematics and driver behavior analytics tool
Powered by GPS technology, Fleet Complete's fleet tracking solution provides near real-time view on all of your fleet activities. Performance dashboards and reports give fleet managers the critical overview of their fleet to help improve productivity, efficiency and safety.

Slap-n-track outdoor asset tracking
One of the market’s smallest tracking devices captures GPS location, humidity, light exposure, temperature and impact status of equipment at regular intervals, alerting you to any irregular activity.

ELD and DVIR solutions for your compliance needs
Together with GPS Lockbox, Fleet Complete offers drivers a unique electronic logging solutions, designed to simplify ELD compliance and avoid regulatory fines.

Cloud-based worker and task management tool
Task Tracker provides full visibility of your crew’s workload, availability, pending and in-progress assignments with one look at the screen.

Added level of safety to lone workers and rescue teams
Secured on a worker’s belt, when a panic button has been activated, or indication of man-down (prolonged inactivity) modes detected, Personal Tracker will immediately alert the head office of duress in the field.

Video telematics solution for improved driver coaching and safety
Fleet Complete Vision equips fleet managers with a pair of eyes on the road to document behavior, while helping coach drivers with in-cab voice alerts.

Cutting-edge connectivity technology for GM customers
OnStar connectivity and Fleet Complete offer a unique vehicle management platform designed to improve your customer service, remotely manage staff and asset safety, view your fleet’s performance in near real time, and get customized report analysis.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French, Spanish

Fleet Complete Reviews

Overall rating
4/5
75% positive reviews
87
Excellent
62
Very good
23
Average
8
Poor
18
Terrible
Jj D.

Worth Every Penny, Every Day

Used Daily for 2+ years
Reviewed on 2019/02/26
Review Source: Capterra

Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Pros

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!
But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Response from Fleet Complete

Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Todd Q.

Billing nightmare

Used Daily for 1+ year
Reviewed on 2018/11/29
Review Source: Capterra

not good and still not good

Pros

The Software is OK at best and GPS do not count on it

Cons

GPS is not accurate in all areas and does create issues when logging fuel, Billing is a nightmare our bills are always twice what we where told do not trust them if you have a large fleet and if you need to down size as we did they will bend you over before working with you and under no way will they work with you if you have to down size, all they want is there money. The account reps will not even take you calls any longer if you have billing issues STAY AWAY STAY FAR AWAY

Response from Fleet Complete

Hi Todd! We¿re sincerely sorry to hear about your experience with us and would like to thank you for bringing this to our attention. We¿d love to make this right and will be looking into your reported billing issues. Someone from our team will be in touch shortly to address your concerns. We appreciate your patience while we work to improve your Fleet Complete experience and would once again like to apologize for your understandable frustration.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

0.0/10
Zach M.

Fleet Complete has been a nice solution

Used Daily for 6-12 months
Reviewed on 2019/02/20
Review Source: Capterra

We are driving about 2.5 million miles a year with 220 vehicles. Fleet Complete gives us the ability to keep track of our vehicles, keep them on the road, and keep them safe.

Pros

The comprehensive application that comes with the fleet complete solution has been a major improvement over our last software. The GPS devices that are installed in our vehicles give us many diagnostic points that we then use to expedite repairs. The reporting that is offered in the application is superior to other products we have used in the past!

Cons

The cell coverage of the GPS units has been disappointing. Basically, we have some days were the GPS unit doesn't show up at all. The unit eventually catches up. I am hoping to see an improvement in this area in the future.

Response from Fleet Complete

Hi Zach! Thanks for the honest feedback. We will take this into consideration as we continue to improve our product. We're very pleased to know Fleet Complete has been able to help you track your fleet of over 200 vehicles throughout 2.5 million miles a year. We're grateful for your support and appreciate your review - Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
John M.

Great software with a major flaw recently added. Huge mistake by Fleet Complete

Used Daily for 2+ years
Reviewed on 2018/02/08
Review Source: Capterra

Client notification system is our main benefit now. We use to be able to check in on drivers while on the go but since Fleet Complete completely ruined their mobile app the service is nearly worthless to us. The new app looks like it was developed by someone with no experience whatsoever in mobile application development.

Pros

PC software is feature rich and we love the client (POI) notification system. It sends our clients an email every time a truck arrives and departs from our client's property. The tracking is very accurate and comes with a host of features like idle times, hard braking, harsh acceleration etc. This allows us to "fine tune" our drivers.

Cons

The main issue with Fleet Complete is they recently changed their mobile app and made it completely useless. Their previous mobile app worked well and allowed us to quickly check on our drivers while on the go. We could easily switch from truck to truck with just a few taps on our screen but not with this new software.

The new app is nothing short of awful. (and that is being nice) We have asked them to bring back the old app but they outright refuse. Why on earth a company would take a perfectly good mobile app and revamp it into something worthless is beyond us.

If you are a business owner that is hands on and on the go and need to check on drivers remotely then stay far away from Fleet Complete unless they bring back their old app.

This has been such a huge disappointment I am now looking for new fleet tracking providers despite being a client of Fleet Complete for years.

Someone in the office dropped the ball and made a very bad decision.

I hope whomever made their mobile app so bad is quickly removed from the company and someone remakes it before they lose many clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10

We continually have software issues. Tech support advises us to reload the software, weekly!

Used Daily for 1-5 months
Reviewed on 2018/03/08
Review Source: Capterra

Pros

Different colors on maps for types of vehicles which is helpful in readily identifying the fleet.
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Cons

When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!
When I need it. I have to reload it. Not very dependable if takes such an effort! I haven't had this problem with other tracking packages we have used! They continually advise me to remove the software and reload it, but I have other things to do. I am going to have to look different supplier!

Response from Fleet Complete

Thank you for your honest feedback, we appreciate it. We continue to improve our software to match our customer needs. We do offer virtual training to ensure you get the most out of our products and to guide you through some of the processes involved, so please don't hesitate to reach out to us.
https://www.fleetcomplete.com/en/support/training/

Rating breakdown

Value for Money
Ease of Use
Customer Support

Fleet Complete Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Fleet Complete for full pricing information.

Fleet Complete Features

  • API
  • Activity Tracking
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Real Time Data

  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Fleet Complete

Key features of Fleet Complete

  • Accident notifications
  • Activity status updates
  • Asset tracking
  • Availability tracking
  • Billing & invoicing
  • Compliance management
  • Customizable reporting
  • Departure/arrival tracking
  • Dispatch management
  • Driver performance monitoring
  • Efficiency analysis
  • Fleet performance analysis
  • Fleet tracking
  • GPS
  • Geofencing
  • Journey management
  • Location tracking
  • Maintenance scheduling
  • Order management
  • Project cost tracking
  • Real-time alerts
  • Real-time location data
  • Real-time updates
  • Recurring reports
  • Resource management
  • Route optimization
  • Sensor integration
  • Sensor-activated alerts
  • Task assignment
  • Task tracking
  • Time tracking
  • Travel time alerts
  • Unauthorized activity alerts
  • Work in progress tracking

Benefits

  • Workers can update activity statuses and accept or reject tasks in real time, with automatic alerts for rejected tasks allowing users to transfer them to another worker so that no task is lost.

  • Real-time asset location tracking enables users to react to unauthorized activity, and sensor-activated alerts can notify users to events which could compromise the condition of stored or moved contents, such as temperature spikes.

  • The travel time and working hours tracker, and automated timesheets, give users insight into workload distribution and employee performance, and removes the need for manual logging of labor time, driving time, and mileage.

  • Through the automatic administration of resources, actual project costs can be compared with estimates throughout the project, and users can manage expectations for budgets and delivery times.

  • Multi-leg route creation can be automated, with specific driver qualification and dispatch zone conditions defined by users to automatically assign drivers to available jobs.

  • Fleet Complete FAQs

    Below are some frequently asked questions for Fleet Complete.

    Q. What type of pricing plans does Fleet Complete offer?

    Fleet Complete offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Fleet Complete for full pricing information.

    Q. What are the main features of Fleet Complete?

    Fleet Complete offers the following features:

    • Accident notifications
    • Activity status updates
    • Asset tracking
    • Availability tracking
    • Billing & invoicing
    • Compliance management
    • Customizable reporting
    • Departure/arrival tracking
    • Dispatch management
    • Driver performance monitoring
    • Efficiency analysis
    • Fleet performance analysis
    • Fleet tracking
    • GPS
    • Geofencing
    • Journey management
    • Location tracking
    • Maintenance scheduling
    • Order management
    • Project cost tracking
    • Real-time alerts
    • Real-time location data
    • Real-time updates
    • Recurring reports
    • Resource management
    • Route optimization
    • Sensor integration
    • Sensor-activated alerts
    • Task assignment
    • Task tracking
    • Time tracking
    • Travel time alerts
    • Unauthorized activity alerts
    • Work in progress tracking

    Q. Who are the typical users of Fleet Complete?

    Fleet Complete has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Fleet Complete support?

    Fleet Complete supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does Fleet Complete offer?

    Fleet Complete has the following pricing plans:

    Subscription

    Q. Does Fleet Complete support mobile devices?

    Fleet Complete supports the following devices:

    iPhone, iPad

    Q. What other apps does Fleet Complete integrate with?

    Fleet Complete integrates with the following applications:

    Fleetio, Jonas, QuickBooks, Rose Rocket, Rose Rocket, Route4Me

    Q. What level of support does Fleet Complete offer?

    Fleet Complete offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support