Everest

Customer complaint management and quality assurance software

About Everest

Everest is a complaint management and quality assurance solution, designed to cater to a multitude of public-facing industries. Spanning financial, healthcare, manufacturing, food products, logistics and government sectors, the fully tailorable system is known to be deployed by some of the world's leading businesses. Equipped with built-in configurable setup options to meet unique software requirements, Everest features an intuitive UI and scalable access for 1-1000 users with definable privileges. The system then builds customer relationships by encouraging their engagement with timely responses, gathering data from web portals, call centers or via direct entry.

Similarly, Everest also tracks customer concerns with the view to reaching resolution, while handling potentially complex complaint procedures. Businesses can strive for continuous support improvement with the ability to analyze trends in service and quality performance, generating reports from real time data and configuring them within an executive dashboard. In addition, the in-touch call center module allows customer call information to be recorded, retrieved, edited and summarized as communication histories. Live Lookup then ensures that online connectivity to an external data store beyond the built-in application database is possible, keeping Everest updated.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Everest

Key benefits of Everest

  • Everest is a customizable on-premise or cloud hosted solution that offers complaint management and quality assurance capabilities for increasing customer loyalty and improving service quality.
  • Use custom web forms and fields to capture feedback and complaint information within customer, internal and supplier web portals, leveraging seamless integration into existing websites.
  • Manage customer and consumer complaint resolution, customer service and support operations, continuous quality improvement, product defects plus corrective actions and preventative actions (CAPA).
  • Capture customer calls with the integrated or standalone call center module, capable of retrieving customer records and histories in summarized or more detailed formats.
  • Reports and charts can be generated rapidly and configured within an executive dashboard running live data, with reports able to be emailed out and shared from the system.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Everest

    Images

    Everest Software - Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions
    Everest Software - Custom designed web forms intuitively capture information to custom fields and send directly to the connected database
    Everest Software - The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer histories
    Everest Software - The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to Everest
    Everest Software - An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable content
    Everest Software - Custom tailored user guides allow end users to be fully briefed on system features and capabilities
    View 7 more
    Everest video
    Everest Software - Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions Everest Software - Custom designed web forms intuitively capture information to custom fields and send directly to the connected database Everest Software - The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer histories Everest Software - The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to Everest Everest Software - An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable content Everest Software - Custom tailored user guides allow end users to be fully briefed on system features and capabilities

    Features

    Total features of Everest: 17

    • API
    • Alerts / Escalation
    • Audit Management
    • Case Management
    • Compliance Tracking
    • Corrective and Preventive Actions (CAPA)
    • Customer Complaint Tracking
    • Customizable Fields
    • Customizable Forms
    • Data Import/Export
    • ISO Compliance
    • Incident Management
    • Issue Tracking
    • Quality Assurance
    • Risk Management
    • Routing
    • Support Ticket Tracking

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    0/5
    Features
    0/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Everest?

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    Write a Review!
    Showing 1 review
    Danielle A.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Very easy to use, allows for multiple levels of entry and reporting, great customer support!

    Reviewed on 2016/03/23

    I use this everyday to log my customer complaints and assign action owners to resolve. I like...

    I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

    Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!

    Everest FAQs

    Below are some frequently asked questions for Everest.

    Everest offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Everest to request pricing information.

    Everest has the following typical customers:

    201-500, 501-1 000, 1 001+

    Everest supports the following languages:

    English

    Everest supports the following devices:

    Everest integrates with the following applications:

    Microsoft Excel

    Everest offers the following support options:

    Email/Help Desk, Phone Support

    Related categories

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