Everest

Customer complaint management and quality assurance software

5 /5 (1 review) Write a Review!

Everest Overview

What is Everest?

Everest is a complaint management and quality assurance solution, designed to cater to a multitude of public-facing industries. Spanning financial, healthcare, manufacturing, food products, logistics and government sectors, the fully tailorable system is known to be deployed by some of the world's leading businesses. Equipped with built-in configurable setup options to meet unique software requirements, Everest features an intuitive UI and scalable access for 1-1000 users with definable privileges. The system then builds customer relationships by encouraging their engagement with timely responses, gathering data from web portals, call centers or via direct entry.

Similarly, Everest also tracks customer concerns with the view to reaching resolution, while handling potentially complex complaint procedures. Businesses can strive for continuous support improvement with the ability to analyze trends in service and quality performance, generating reports from real time data and configuring them within an executive dashboard. In addition, the in-touch call center module allows customer call information to be recorded, retrieved, edited and summarized as communication histories. Live Lookup then ensures that online connectivity to an external data store beyond the built-in application database is possible, keeping Everest updated.

Everest Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription

Contact Everest to request pricing information.


Everest Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions
Custom designed web forms intuitively capture information to custom fields and send directly to the connected database
The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer histories
The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to Everest
An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable content
Custom tailored user guides allow end users to be fully briefed on system features and capabilities
Everest video Everest screenshot: Everest features a UI design optimized for data entry and information retrieval, boasting configuration options for key features and functions Everest screenshot: Custom designed web forms intuitively capture information to custom fields and send directly to the connected database Everest screenshot: The call center module allows customer calls to be entered into the system and updated, while showing summarized or detailed customer histories Everest screenshot: The Live Lookup feature ensures online connectivity to an external database is possible, allowing information retrieval and real-time data updates to Everest Everest screenshot: An executive dashboard can be configured to present user-generated reports and charts in any combination, featuring live and filerable content Everest screenshot: Custom tailored user guides allow end users to be fully briefed on system features and capabilities

Everest Reviews

Everest Reviews

Overall rating
5
/
5
Excellent
1

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
0
Features
0
Ease of Use
5
Customer Support
5
100% recommended this app
Danielle A.

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!


Danielle A.

Very easy to use, allows for multiple levels of entry and reporting, great customer support!

Reviewed on 2016/03/23
Review Source: Capterra

I use this everyday to log my customer complaints and assign action owners to resolve. I like that we can have a number of users and can assign different levels of access. I like being able to email out and include attachments. Having the ability to run multiple Excel reports is a great feature. We have several Managers that can go in a pull out their specific data.

Any cons or issues that we have had were resolved by the Everest group in a very timely manner. We are very happy with the program and the customer support provided. Thanks!

Rating breakdown

Ease of Use
Customer Support

User recommendation
0/10
Based on 1 user ratings
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Everest Pricing

Everest Pricing

Starting from
N/A
Free Trial
Subscription

Contact Everest to request pricing information.

Contact Everest to request pricing information.

Value for Money
0/5
Based on 1 user ratings
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Everest Features

Everest Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
0/5
Based on 1 user ratings
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Categories

Additional information for Everest

Additional information for Everest

Key features of Everest

  • Alerts / escalation
  • CFPB compliance
  • Complaint & support ticket tracking
  • Complaint classification
  • Complaint monitoring
  • Configuration options
  • Corrective actions
  • Corrective actions (CAPA)
  • Custom fields
  • Data capture
  • Data querying
  • Defect analysis
  • Document attachment
  • Due date management
  • Due date tracking
  • Executive dashboard
  • Export to Excel
  • Filtered views
  • Graphical user interface
  • ISO support
  • Incident categorization
  • Letter templates
  • Multiple users
  • Notifications
  • Quality assurance
  • Quality assurance management
  • Standard API
  • Time stamping

Benefits

  • Everest is a customizable on-premise or cloud hosted solution that offers complaint management and quality assurance capabilities for increasing customer loyalty and improving service quality.
  • Use custom web forms and fields to capture feedback and complaint information within customer, internal and supplier web portals, leveraging seamless integration into existing websites.
  • Manage customer and consumer complaint resolution, customer service and support operations, continuous quality improvement, product defects plus corrective actions and preventative actions (CAPA).
  • Capture customer calls with the integrated or standalone call center module, capable of retrieving customer records and histories in summarized or more detailed formats.
  • Reports and charts can be generated rapidly and configured within an executive dashboard running live data, with reports able to be emailed out and shared from the system.
  • Everest FAQs

    Everest FAQs

    Below are some frequently asked questions for Everest.

    Q. What type of pricing plans does Everest offer?

    Everest offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Everest to request pricing information.

    Q. What are the main features of Everest?

    Everest offers the following features:

    • Alerts / escalation
    • CFPB compliance
    • Complaint & support ticket tracking
    • Complaint classification
    • Complaint monitoring
    • Configuration options
    • Corrective actions
    • Corrective actions (CAPA)
    • Custom fields
    • Data capture
    • Data querying
    • Defect analysis
    • Document attachment
    • Due date management
    • Due date tracking
    • Executive dashboard
    • Export to Excel
    • Filtered views
    • Graphical user interface
    • ISO support
    • Incident categorization
    • Letter templates
    • Multiple users
    • Notifications
    • Quality assurance
    • Quality assurance management
    • Standard API
    • Time stamping

    Q. Who are the typical users of Everest?

    Everest has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Everest support?

    Everest supports the following languages:

    English

    Q. What type of pricing plans does Everest offer?

    Everest has the following pricing plans:

    Subscription

    Q. Does Everest support mobile devices?

    We do not have any information about what devices Everest supports

    Q. What other apps does Everest integrate with?

    Everest integrates with the following applications:

    Microsoft Excel

    Q. What level of support does Everest offer?

    Everest offers the following support options:

    Phone Support, Online Support