About Better

Better is a franchise management software designed for Zees and Zors. Offering tools to manage clients, sales orders, and job schedules, alongside general day-to-day operations, Better aims to deliver a complete business management solution for multi-location franchise owners. With the ability for cloud-based and mobile usage, Better allows users to access and manage business operations anywhere, anytime using mobile or tablet devices.
From our control center, Better enables our users to manage inventory, invoicing, and marketing activity as well as customize branding and workflow processes. Email integration and customizable templates serve to help our users generate and email marketing campaigns. Incorporating client management with drag-and-drop functionality, Better is engineered to improve and manage user’s client relationships dramatically. The white label solution allows our partners to maintain brand consistency across multiple franchise locations.
Better is built to allow Zors to effortlessly manage business practices and processes across its franchise network, which includes running multiple franchise locations. Our comprehensive analytics and personalized filters tool enables users to filter data conveniently and gain insight into franchise performance. Zors can also track sales, finances, and royalties with dramatically improved reporting capabilities. With customizable permissions, Better ensures Yees only have access to the information they need.

Key benefits of Better

A simple onboarding experience for your franchise network.

Simply designed, quality technology to help Zees operate their location. *mic drop*

Standardized data and scalable processes that maximize both short and long term growth. So, if you want to take over the world - we can help with that.

Exceptional customer service and average one minute response times in chat for you, your Zees, and their Yees.

Less paperwork gathered at the end of the month.

Less time spent working on tech issues and more Yees focused on Zee’s success.

A company whose primary focus is franchising and building quality tools that will ensure your success.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Images

Operations dashboard.
Client management profile.
Control centre form customization.
The My Calendar Settings.
Creating a new profile.
Column picker for customized feeds.
View 7 more
Better video Better screenshot: Operations dashboard. Better screenshot: Client management profile. Better screenshot: Control centre form customization. Better screenshot: The My Calendar Settings. Better screenshot: Creating a new profile. Better screenshot: Column picker for customized feeds.

Features

Total features of Better: 130

  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Asset Management
  • Assignment Management
  • Automatic Backup
  • Availability Management
  • Batch Processing
  • Billing & Invoicing
  • Bulk Send
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Clock In / Out
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Extraction
  • Data Import/Export
  • Dispatch Management
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Time Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Expense Tracking
  • File Storage
  • Financial Analysis
  • Financial Management
  • Goal Setting / Tracking
  • Historical Reporting
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Point of Sale (POS)
  • Predictive Analytics
  • Price / Margin Management
  • Progress Reports
  • Project Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • SSL Security
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Service History
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Template Management
  • Time & Expense Tracking
  • Time Clock
  • Timesheet Management
  • Training Management
  • Transaction History
  • URL Customization
  • Video Support
  • Work History
  • Work Order Management
  • Workflow Management

Alternatives

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Vonigo

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Odoo

4,2
#3 Alternative to Better
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Workiz

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Reviews

Overall rating

4,3 /5
(78)
Value for Money
4,2/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,8/5

Already have Better?

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Write a Review!
Showing 5 reviews of 78
Cesar G.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Decent product but needs improvements

Reviewed on 2019/11/13

Pros

I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use.

Cons

Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares.

Response from The Better Software Company

Hi Cesar!

Thanks for your feedback! We love hearing that you find our system easy to use and access.

Let us know if we can assist in setting up your system notifications. We have some nice updates to our payment processing coming that should provide some additional convenient options for our users.

Thanks again and all the best!

Kristy S.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A small time sacrifice for a large time gain

Reviewed on 2019/11/18

The staff with Better Software are always very helpful, responsive and creative. They have helped...

The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed.

Pros

This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you.

Cons

The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load.

Response from The Better Software Company

Thanks for taking time out of your busy schedule to write us a review Kristy!

We are glad that you have a great experience with the product and find our staff helpful, responsive and creative.

I am sorry your staff are having some difficulty with our mobile version. Please feel free to chat in the next time, if this difficulty re-occurs so that we can resolve the specific challenge.

Chanda B.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

BPro

Reviewed on 2019/11/08

Over all I think there is a great amount of potential for BPRO, and I hope as future updates are...

Over all I think there is a great amount of potential for BPRO, and I hope as future updates are released we will see some of these things addressed.

Pros

When it comes to customer support I couldn't ask for anything better. Official and the team are ALWAYS there to help me with any issues and fix mistakes that happen. I never have to wait or deal with an automated system, and the IM support in fantastic.

For the basic features BPRO does when it needs to do. Moving beyond basic scheduling is when it becomes tricky.

Cons

Outise of the calendar feature, the software is not user friendly. The automated emails have been difficult to set up, there are limited triggers to start the email campaigns and the fact that you have to go through so many steps to get to what you want can be frustrating. The Actual Email campaigns are a good thought but there is a very limited scope to what you can utilize.

Our previous software had the ability to create a list of "floating" jobs that were not a hard scheduled time and could be completed whenever we were in the area, which is something we miss. I find that I have a ton of sticky notes on my desk with names of these customers because I lose track of who is a hard schedule and who isn't.

The recurring jobs is a pain in the but. There is No way to recognize what is a job that is SUPPOSED to be scheduled (i.e. customers that want cleanings in april and october require you to schedule them for actual days and times and assign to specific assets). This makes is difficult to see which have been confirmed and which jobs are one that need to be set up.

Finding the specific information you need in some of the reports can be difficult as well. I often find myself pulling multiple reports and importing information into excel so I can get everything I need in one place. This is time consuming and often inaccurate, as it is easy to miss things when you are having to do it this way.

Keith M.
Overall rating
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great rental software for the money

Reviewed on 2019/11/13

Great customer service, and many positive updates in the 2+ years we've been part of their program....

Great customer service, and many positive updates in the 2+ years we've been part of their program. Definitely a step up in most regards from the desktop-based software we used before. I regularly provided "wish list" items and gripes the first year when the software was pretty new and they implemented many of my suggestions, which as a user makes me feel validated.

Pros

It's affordable and comes with most of the functionality you would need/expect to run a rental business (ours is a corporate AV company). Contact data as well as order history and billing is all done from one software, plus it's in the cloud, so it's accessible anywhere. The chat support is pretty good, and if you miss them out of office hours you will probably have a response when you get to work the next morning.

Cons

Customization/personalization is limited. For example, there is a pretty rigid order/invoice layout that allows you to move a couple blocks of text around but you can't make wholesale changes to "make it your own." The various reports have become more useful over time and generally cover all the basics (most of the data can be spit out via at least one of the built-in reports), but you can't create and save your own reports. For example, I run an Opportunity Report every month to track sales. It would be nice if I could format that report so it spits out just the 6 columns I want to look at in the order I want to see them, rather than exporting to Excel and reordering it every month.

Response from The Better Software Company

Keith, thank you for your review and feedback, as I am sure you know how important this is to us. We pride ourselves the support we provide and our ever-growing features, we are so glad they are benefiting your business and you're loving our continuous upgrades!

We also encourage you to utilize the "save applied filter" feature within the majority of our reports, this will allow you to save your prefered filters and time next time you need to pull this identical report.

Thanks again for taking the time to write us a review, we know how busy you are growing your business. We are so happy to be a part of your companies journey!

Deborah D.
Overall rating
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Helpful Tool to streamline equipment rental business

Reviewed on 2019/11/13

Our overall experience with Better Software was good. We had wanted to fully understand the...

Our overall experience with Better Software was good. We had wanted to fully understand the software a bit better and use it to it's full potential. We offered to either fly to their headquarters or fly someone in to train our staff and I didn't understand why they couldn't accomodate this request but at the time we decided to switch over it seemed that they may have had some turnover. Nonetheless - the software suited our needs during the time that we used it. Like most start up software companies they were always pushing new updates and features so I'm sure they offer more now then they did when we were a customer.

Pros

I liked the interface and ease of use with the Better Software. Also their customer service was always quick to respond and super helpful.

Cons

We ultimately ended up switching to a software that included payment within the software - while Better Software offered to integrate with Quickbooks we wanted a payment module within our software and the ability to send clients a link to make payment from their end.

Response from The Better Software Company

Hi Deborah! Thank you for your review and feedback.

It's awesome to hear that you enjoyed our software and support.

You might be happy to know that we do have some excellent payment processing updates in the works which will be including the ability for clients to pay their invoices via a payment link.

We'd love the opportunity to work with you again. We do have some great new features now and on the way. Please feel free to reach out to us if you would like to learn more about our current offerings.

Showing 5 reviews of 78 Read all reviews

Better FAQs

Below are some frequently asked questions for Better.

Better offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: [email protected]

We do not have any information about Better features

Better has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Better supports the following languages:

English

Better supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Better integrates with the following applications:

Authorize.Net, Emma, Google Calendar, Google Maps, Gravity Forms, Intercom, QuickBooks Online Advanced, Quickbooks Online, Stripe, WordPress

Better offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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