InTouchLink
About InTouchLink
InTouchLink is an assisted living management software designed to help retirement communities, assisted living facilities and senior care homes streamline family and resident communication using a range of tools including custom TV and web content, a LiveCam, multi-level staff access, calendar management, menu management, automatic reports, and more. Multi-device access enables users to access all features via a PC, Mac, iPad, tablet or any other computer device.
InTouchLink has been designed with and for senior living operators and communities. We have a singular focus and all our principals come from the senior living environment. All features in the system are based on resident, family and operator feedback –resulting in a system that addresses more specific seniors-housing needs than any option available today.
InTouchLink is built on the premise that everyone deserves to be connected. We have built a team of senior-living veterans and technology gurus to ensure we can effectively deliver this promise to everyone living in a retirement home, independent or assisted living facility or any other senior care environment. The result is a powerful, but incredibly easy-to-use system that is equally helpful to senior communities, independent seniors and others who are looking for an easy-to-use communication platform.
Key benefits of InTouchLink
• InTouchLink comes with an simple updating process, and is open to suggestions so that users can make adjustments accordingly.
• Provides interactive features like radio, games, and more to keep residents engaged.
• Residents can email their family and friends, play movies, and send greetings as well.
• InTouchLink has extra large buttons and simple commands for users with less online experience and visibility.
• Family members can log in at any time to stay updated on the latest occurrences of the community.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
In Touch Link is a great communication and marketing program
Reviewed on 2021/06/08
I would say my overall experience has been great!
I would say my overall experience has been great!
Pros
I love how I can get the word out to my residents about daily activities, events, community news, movies, menu and much more. I enjoy creating the different screens and adding You Tube videos or importing my own videos of various functions. The tech department is only a phone call away and always returns your messages quickly, even on weekends. If communities do not have this program in house then they are just missing out. Love It!!!
Cons
I do wish their were more pictures that fit our activities like birthdays, travel, current events, music, card games. I have to log out and go to the internet and download pictures then go back into In Touch and browse my pictures sometime they fit sometimes they are to large. I wish you could adapt some photos to our community needs.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall good product
Reviewed on 2021/06/08
In suite programming was very beneficial during the pandemic as most of our residents were in their...
In suite programming was very beneficial during the pandemic as most of our residents were in their rooms especially during and outbreak. It gave them something to do and keep them engaged
Pros
I like that the system is pretty easy to use for entering the information and then displaying the information, easy to learn.
Cons
There are a few features I wish were slightly simpler. I wish that we could add videos to the in suite channels that are not you tube specific. During the pandemic and stay at home order it would have been nice to add educational videos and or movies in the evenings etc. I found it difficult to find you tube specific videos. I would also like to see a way to maybe keep a seasonal calendar on file, that we have previously used.. It would be easier to upload/update programs dates and times specific rather than sometimes starting from scratch each month. It would also be nice if it could be interactive somehow. Like trivia games etc, that they can play in their suites?
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Review from Vision Nursing and Rest Home
Reviewed on 2017/01/24
Having in touch in our nursing and rest home has made the job of the activity and dietary department...
Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents.
Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue.
The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box.
Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems.
Hoping to continue our work with Intouchlink for another 5 years.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Tendercare Living Centre
Reviewed on 2017/02/01
Communication is key in any organization, including Long Term Care, where our customers include...
Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!
Pros
It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly
Cons
Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great addition to the lifestyle and services we offer here!
Reviewed on 2017/01/28
Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and...
Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!
Pros
Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.
InTouchLink FAQs
Below are some frequently asked questions for InTouchLink.Q. What type of pricing plans does InTouchLink offer?
InTouchLink offers the following pricing plans:
- Starting from: US$200.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact InTouchLink for detailed pricing information.
Q. Who are the typical users of InTouchLink?
InTouchLink has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does InTouchLink support?
InTouchLink supports the following languages:
English
Q. Does InTouchLink support mobile devices?
InTouchLink supports the following devices:
Q. What other apps does InTouchLink integrate with?
InTouchLink integrates with the following applications:
Google Docs, Google Slides, PCC
Q. What level of support does InTouchLink offer?
InTouchLink offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Long Term Care Software
