About InTouchLink

InTouchLink is an assisted living management software designed to help retirement communities, assisted living facilities and senior care homes streamline family and resident communication using a range of tools including custom TV and web content, a LiveCam, multi-level staff access, calendar management, menu management, automatic reports, and more. Multi-device access enables users to access all features via a PC, Mac, iPad, tablet or any other computer device.

The InTouchLink online staff education platform supports custom courses including community specific videos, images, presentations, documents, and more. It also makes communication simpler than ever with its 24/7 building wide TV channel. The InTouchLink TV channel comes with menus, photos, and easily managed activities. Staff can keep residents in the loop with emergency assistance tools and announcements. InTouchLink also increases operational efficiencies by eliminating printing costs and task duplication. InTouchLink is a digital signage platform which gives residents access to the latest updates. The system also allows residents to provide instant feedback through ongoing surveys and kiosks. All service requests are created in the central dashboard so that recurring activities are automated for efficient management.

Key benefits of InTouchLink

• InTouchLink comes with an simple updating process, and is open to suggestions so that users can make adjustments accordingly.

• Provides interactive features like radio, games, and more to keep residents engaged.

• Residents can email their family and friends, play movies, and send greetings as well.

• InTouchLink has extra large buttons and simple commands for users with less online experience and visibility.

• Family members can log in at any time to stay updated on the latest occurrences of the community.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Use the calendar to check monthly events
Residents can access newspapers and weather updates, as well as different entertainment options
Residents can send emails to family and friends with attached photos
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InTouchLink video
InTouchLink screenshot: Use the calendar to check monthly events InTouchLink screenshot: Residents can access newspapers and weather updates, as well as different entertainment options InTouchLink screenshot: Residents can send emails to family and friends with attached photos InTouchLink screenshot:

Features

Total features of InTouchLink: 24

  • Access Control
  • Activity Tracking
  • Automated Scheduling
  • Blended Learning
  • Certification Management
  • Communication Management
  • Compliance Management
  • Content Management
  • Customizable Branding
  • Digital Signage
  • Document Management
  • Employee Management
  • Event Calendar
  • Event Management
  • Feedback Management
  • Lead Management
  • Monitoring
  • Real Time Updates
  • Reporting & Statistics
  • Surveys & Feedback
  • Training Management
  • User Management
  • Video Management
  • Website Integration

Alternatives

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Caremerge

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#2 Alternative to InTouchLink
Caremerge provides EHR and Engagement solutions to Senior Living providers that promote wellness and inspire...

Senior Living Core Platform

4,5
#3 Alternative to InTouchLink
PointClickCare's Senior Living Core Platform is a cloud-based platform that provides assisted living providers with the...

ElderSuite

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#4 Alternative to InTouchLink
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Reviews

Overall rating

4,4 /5
(17)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
5/5

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Showing 5 reviews of 17
Safina J.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tendercare Living Centre

Reviewed on 2017/02/01

Communication is key in any organization, including Long Term Care, where our customers include...

Communication is key in any organization, including Long Term Care, where our customers include residents, their families, visitors and staff. To reach all those customers is a task in itself. InTouch Link has now made communication one step easier in getting our message across. Our predominantly Chinese home now has signage screens on each home area, displaying activities of the day, menus, weather, important messages, birthdays and more - all that the residents, families, visitors and staff can see in real time, in English AND in Chinese. We have received great feedback from residents who love to see their pictures pass by on the screens and residents who are made to feel extra special as a "Happy Birthday" wish appears on their special day. We are hoping, in the near future, to roll out the feature where families will have access to log in from their own personal devices to see what is happening in and around our home!

Pros

It is easy to update. It displays nicely and InTouch Link is so open to suggestions that we make and they make adjustments accordingly

Cons

Because we have to do everything in two different languages, it is a bit more time consuming at the end when it is time to print as we have to make adjustments for things to appear the way we would like them to. Also the fact that we can not edit directly on the Activity Calendars and have to keep going back and forth to make the adjustments. When we want to send calendars via email, we have to put them in a different format so that families can open them. I'm sure once families have access to the program, this problem will be eliminated.

Laura C.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great addition to the lifestyle and services we offer here!

Reviewed on 2017/01/28

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and...

Our in-house TV channel generated through InTouchLink is a great addition to the lifestyle and services we offer here at Hollandview Trail Retirement Residence. Our residents check our channel regularly to see what is on the menu for lunch and dinner in the dining rooms, what fun programs and events are coming up and to see the exciting bus trips that are happening this week, plus so much more!

Pros

Brings such value to our lifestyle enabling us to highlight and showcase everything that goes on here in our residence right up to the residents' suite televisions. Gives them access to up-to-date information. It's a great marketing tool when we are on tours with potential residents and their families as well. Is also a great platform to teach seniors how to use and navigate the computer and internet.

Kerri H.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Review from Vision Nursing and Rest Home

Reviewed on 2017/01/24

Having in touch in our nursing and rest home has made the job of the activity and dietary...

Having in touch in our nursing and rest home has made the job of the activity and dietary department much easier as we have 10 TV's throughout the home to place up information for our residents, families and staff to see. All changes can be made one computer and as soon as you hit save all TV's are changed at once. Instead having having to run around to change them individually or back in the day of using paper signs with information that needed to get out to our residents.

Intouchlink staff are on top of things and when units are down they will email to let us know and have us check them. If there is a question about the software and when an email is sent staff usually email back the same day, with an answer or letting us know they are looking into the issue.

The one issue is we have been with the company for 5 years now and during that time we have replaced each one of the boxes at least once at no charge to us and with having this many boxes in our house there always seems to a box that we are fixing. The older style boxes you used get VERY HOT, but since you have moved to the new thinner style box this issue seems to have been resolved and we have not had an issue with this particular box.

Now that our 5 year contract is up we are currently looking at our budget to see about rejoining and replaced all of the boxes in the house and starting from scratch with the newer boxes you are using and hoping to not have as many problems.

Hoping to continue our work with Intouchlink for another 5 years.

Jill B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

InTouch Link review

Reviewed on 2017/01/24

InTouch has been a great addition to communication with our residents in our Assisted Living! ...

InTouch has been a great addition to communication with our residents in our Assisted Living! Before meals and throughout the day, residents gather in the common area to listen to music of their generation and read the TV! Anytime I have contacted InTouch, the staff has been courteous and shown excellent customer service!

Pros

ease of use and availability of a plethora of programs

Cons

occasional issue with restarting program or music

Debbie K.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly and easily adaptable

Reviewed on 2017/01/24

This software has been easy to use with little to no support required. If you are in need of help,...

This software has been easy to use with little to no support required. If you are in need of help, they are a phone call away. Generally you get a service representative on the line or they call you within 24 hours. They are advanced in their thinking and have shown this in their product. There is always a way to adapt the program for individual use. If they do not have an answer right away, they research and get back to you within a timely manner.

Pros

It covers all the bases.

Cons

Font size and screen display is not great for lengthy messages or small TV's.

Showing 5 reviews of 17 Read all reviews

InTouchLink FAQs

Below are some frequently asked questions for InTouchLink.

InTouchLink offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact InTouchLink for detailed pricing information.

InTouchLink offers the following features:

  • Building Maintenance
  • Concierge Services
  • Event / Activities Planning
  • Marketing / Lead Management
  • Meal / Nutrition Management
  • Resident Account Management
  • Scheduling
  • Staff Management

InTouchLink has the following typical customers:

Small Business

InTouchLink supports the following languages:

English

We do not have any information about what devices InTouchLink supports

We do not have any information about what integrations InTouchLink has

InTouchLink offers the following support options:

Phone Support, Online Support

Related categories

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