Avochato

4.7 (132)
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SMS texting and live chat for sales, support & ops teams

About Avochato

Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.

Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.


Key benefits of Avochato

  • Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

  • Users can make outbound calls to contacts, using their dedicated Avochato phone number.

  • Conversations can be assigned, flagged, prioritized, and escalated within teams.

  • Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

  • Custom message templates can be setup to automate responses to incoming texts.

  • Images

    Avochato Software - Users can manage and respond to multiple conversations concurrently
    Avochato Software - Avochato provides dedicated SMS numbers for different departments
    Avochato Software - All messages are displayed in the web dashboard
    Avochato Software - Messages can be searched and filtered
    Avochato Software - Integration with Desk.com allows users to message customers from within their helpdesk solution
    Avochato Software - Avochato also integrates with Slack
    View 7 more
    Avochato video
    Avochato Software - Users can manage and respond to multiple conversations concurrently
    Avochato Software - Avochato provides dedicated SMS numbers for different departments
    Avochato Software - All messages are displayed in the web dashboard
    Avochato Software - Messages can be searched and filtered
    Avochato Software - Integration with Desk.com allows users to message customers from within their helpdesk solution
    Avochato Software - Avochato also integrates with Slack

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    Reviews

    Overall rating

    4.7 /5
    (132)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.7/5
    Customer Support
    4.8/5

    Already have Avochato?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 132
    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Customer Service 10/10

    Reviewed on 2018/11/16

    So far, I'm impressed.

    So far, I'm impressed.

    Pros

    It enables companies & brands to effectively communicate with their audiences via one medium. People tend to feel more comfortable with a brand when there's a phone number provided to contact them directly. Not to mention, being able to assign messages to people is another bonus.

    Cons

    Some slight hiccups in the beginning when trying to figure out the zapier integration, but the customer support staff is remarkable.

    Shane
    Overall rating
    • Industry: Internet
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Avochato is the easiest SMS product to use and setup. It's fast and my customers love it, too.

    Reviewed on 2017/05/05

    The categories are very specific to what I'm looking for. The reviews are helpful and it's a great...

    The categories are very specific to what I'm looking for. The reviews are helpful and it's a great way to explore new products.

    Pros

    The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

    Cons

    I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

    Response from Avochato

    Thank you! We're glad to help. You touched on some very interesting ideas in the "Cons" section around automation -- since your review, we've been building out a number of tools such as templates and keywords to help our customers save time/effort in composing their texts. But we're going to be taking it much further than that ... stay tuned!

    Taylor
    Taylor
    Overall rating
    • Industry: Real Estate
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Average Avochato

    Reviewed on 2018/11/16

    Pros

    Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

    Cons

    I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

    Peter
    Peter
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 501–1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Invaluable tool for us

    Reviewed on 2020/02/29

    We have seen an immediate change is speed of response for seasonal employees who are typically of...

    We have seen an immediate change is speed of response for seasonal employees who are typically of college / millennial age who are always on their phones and not their email.

    Pros

    Avochato and it's API integration has been gaming changing for both our customer acquisition and seasonal employee hiring.

    Cons

    Honestly not much, it's the perfect tool for us.

    Verified Reviewer
    Overall rating
    • Industry: Real Estate
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Avochato Review

    Reviewed on 2018/11/21

    Pros

    It's a very simple, easy to use, and does the job of a texting platform!

    Cons

    There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.

    Showing 5 reviews of 132 Read all reviews

    Avochato FAQs

    Below are some frequently asked questions for Avochato.

    Avochato offers the following pricing plans:

    • Starting from: US$19.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Lite: $19 per user / month - 1 phone number - Multi-channel: SMS, live chat, Whatsapp - Customizable website widget - Basic two-way conversation management - Broadcast messages lite - Call forwarding Voicemail Standard: $35 per user / month - All items in lite - Unlimited broadcasts - Advanced team management functionality: skill routing, dispositions - AI Chatbot and additional Automation Tools (surveys, drip campaigns) - Advanced analytics - Salesforce, Zapier, Slack, Teams integration Custom Enterprise: - Access to Avochato’s API - Salesforce Process Builder Workflows - HIPAA Compliance - Dedicated Account Rep

    Avochato has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Avochato supports the following languages:

    Chinese, English, French, German, Hindi, Russian

    Avochato supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Avochato integrates with the following applications:

    Desk.com, Microsoft 365, Microsoft Teams, Salesforce Sales Cloud, Slack, Zapier

    Avochato offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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