Avochato

SMS texting and live chat for sales, support & ops teams

About Avochato

Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.

Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.

Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Avochato

Key benefits of Avochato

  • Text messages can be received and replied to from users’ own phones, using unique Avochato phone numbers.

  • Users can make outbound calls to contacts, using their dedicated Avochato phone number.

  • Conversations can be assigned, flagged, prioritized, and escalated within teams.

  • Text messages can be routed to specific team members using text trees, and the system can be incorporated into existing IVR systems or phone trees.

  • Custom message templates can be setup to automate responses to incoming texts.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    Chinese, English, French, German, Hindi, Russian

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Avochato

    Images

    Avochato Software - Users can manage and respond to multiple conversations concurrently
    Avochato Software - Avochato provides dedicated SMS numbers for different departments
    Avochato Software - All messages are displayed in the web dashboard
    Avochato Software - Messages can be searched and filtered
    Avochato Software - Integration with Desk.com allows users to message customers from within their helpdesk solution
    Avochato Software - Avochato also integrates with Slack
    View 7 more
    Avochato video
    Avochato Software - Users can manage and respond to multiple conversations concurrently Avochato Software - Avochato provides dedicated SMS numbers for different departments Avochato Software - All messages are displayed in the web dashboard Avochato Software - Messages can be searched and filtered Avochato Software - Integration with Desk.com allows users to message customers from within their helpdesk solution Avochato Software - Avochato also integrates with Slack

    Features

    Total features of Avochato: 103

    • 2-Way Messaging
    • API
    • Activity Dashboard
    • Agent Interface
    • Alerts / Escalation
    • Alerts/Notifications
    • Appointment Management
    • Assignment Management
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CRM
    • Call Center Management
    • Call Routing
    • Campaign Management
    • Canned Responses
    • Case Management
    • Chat/Messaging
    • Chatbot
    • Client Management
    • Client/Property Matching
    • Collaboration Tools
    • Commission Management
    • Communication Management
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • Customer Complaint Tracking
    • Customer Database
    • Customizable Templates
    • Dynamic Content
    • Email Marketing
    • Employee Management
    • Event Triggered Actions
    • File Sharing
    • For Sales Teams/Organizations
    • GDS/OTA Integration
    • Group Messaging
    • Human Handover
    • Interaction Tracking
    • Issue Tracking
    • Keyword Tracking
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Lead Management
    • Lead Qualification
    • Link Shortening
    • Listing Management
    • Live Chat
    • MMS
    • Macros/Templated Responses
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Alerts
    • Mobile Coupons
    • Mobile Keywords
    • Multi-Channel Communication
    • Offline Form
    • One-to-One Messaging
    • Online Booking
    • Polls/Voting
    • Pricing Management
    • Prioritization
    • Purchasing & Receiving
    • Queue Management
    • Quotes/Estimates
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Remote Access/Control
    • Remote Support Software
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Routing
    • SMS Marketing
    • SMS Messaging
    • Sales Onboarding & Training
    • Sales Pipeline Management
    • Scheduled Messaging
    • Search/Filter
    • Self Service Portal
    • Shortcodes
    • Social Promotion
    • Supplier Management
    • Support Ticket Management
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Templates
    • Text-to-Win
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Voice Mail
    • Workflow Configuration
    • Workflow Management
    • Workforce Management

    Alternatives

    EZ Texting

    4,3
    #1 Alternative to Avochato
    EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience.

    Twilio

    4,6
    #2 Alternative to Avochato
    Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and...

    TextMagic

    4,7
    #3 Alternative to Avochato
    TextMagic is an all-in-one text-messaging service for business to bulk send notifications, alerts, reminders, confirmati...

    Teckst

    4,9
    #4 Alternative to Avochato
    Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a...

    Reviews

    Overall rating

    4,7 /5
    (129)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Avochato?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 129
    Andrea fabiola M.
    Overall rating
    • Industry: Human Resources
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great overall experience.

    Reviewed on 2018/11/16

    It's been awesome, the customer support is A1 quality, they are responsive and solve your issues...

    It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.

    Pros

    We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.

    Cons

    when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs

    Tara B.
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!

    Reviewed on 2019/09/02

    Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to...

    Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.

    Pros

    Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)

    Cons

    So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.

    Alternatives Considered

    Teckst

    Reasons for Choosing Avochato

    Tagging isn't working above, but we also used EZ Texting and FireText. They were very friendly and helpful, but neither platform did what I needed it to. I needed an all-in-one service/platform for seamless texting between one-on-one messaging and blast marketing, as well as an easy to use interface.

    Reasons for Switching to Avochato

    I had originally been interested in Teckst (before I knew of Avochato), but I had a very terrible interaction with one of their staff members named Evan. He would not explain anything about their service after I told him we were a company of fewer than 10 (we will be larger than that very shortly). I asked to speak to a manager after he was quite rude to me and he never bothered to respond to me, nor get me in contact with a manager. He told me "good luck" and that a manager would contact me if "they felt it was necessary". Maybe that service is good? Maybe it's not? Who knows because they were awful to interact with and I'm not interested in their services if that's the sort of customer service they offer.
    Bradley C.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Disappointed By Avochato: Do Not Recommend This Product

    Reviewed on 2020/06/16

    Poor

    Poor

    Pros

    The product is fairly easy to use, although a sloppy mobile interface and glitchy.

    Cons

    To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
    This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card.

    I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.

    Anna S.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product!

    Reviewed on 2020/04/20

    I am a teacher with student who don’t have access to internet and the best way to get a hold of...

    I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.

    Pros

    This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.

    Cons

    None - it is so through it has all the features I wanted.

    Alternatives Considered

    EZ Texting

    Reasons for Switching to Avochato

    They don’t have a personal phone number so some of their texts get blocked. Avochato has great customer service. [SENSITIVE CONTENT HIDDEN] walked me through the software and told me about the features that I would need for my purposes. I don’t know if EZ texting allowed me to send to pre-created groups.
    Andrew K.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Awesome tool, ripe for automation

    Reviewed on 2021/01/11

    Avochato has been a great asset to our customer-focused team and I highly recommend it.

    Avochato has been a great asset to our customer-focused team and I highly recommend it.

    Pros

    Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.

    Cons

    There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.

    Alternatives Considered

    TextMagic and Twilio

    Reasons for Switching to Avochato

    Avochato was simpler to use, had the features we needed, and was less costly.
    Showing 5 reviews of 129 Read all reviews

    Avochato FAQs

    Below are some frequently asked questions for Avochato.

    Avochato offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Core: $99/month - Unlimited users - Up to 2500 messages - 1 phone number - Call forwarding Voicemail - Slack integration Standard: $199/month - All items in Core - Up to 5000 messages - 3 phones numbers - Desk.com and Office 365 integration Pro: $399/month - All items in the Standard plan - Up to 10000 messages - 4 or more phone numbers - Salesforce integration Enterprise plans are also available.

    Avochato has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Avochato supports the following languages:

    Chinese, English, French, German, Hindi, Russian

    Avochato supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Avochato integrates with the following applications:

    Desk.com, Microsoft 365, Microsoft Teams, Salesforce Sales Cloud, Slack, Zapier

    Avochato offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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