About Avochato
Avochato is a cloud-based text/SMS messaging and live chat solution aimed at sales, support, and marketing teams, which allows users to send, receive, manage, and collaborate on messages from customers. The system can also be used to manage communication with field agents and remote workforces, including cleaners, technicians, inspectors, and healthcare professionals.
Avochato provides distinct, unique phone numbers for sending and receiving messages, allowing users to communicate from their own mobile devices without revealing their personal phone number. The text tree can route inbound messages to the correct department, and conversations can be assigned to different users, prioritized, flagged, and escalated as necessary. All messages received in Avochato are displayed in the web dashboard and in the native iOS and Android apps, allowing users to respond from wherever they are. Users can also create automated response templates to keep customers informed outside of working hours.
Avochato can be incorporated into existing IVR systems or phone trees, enabling customers to self-resolve issues, and escalating to an agent if necessary. Integration with Salesforce, Desk.com, and Slack allows users to send messages to customers from within different applications. Avochato can also be used for inbound and outbound calls, using the dedicated phone numbers provided.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Avochato
Key benefits of Avochato
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Avochato
Images
Features
Total features of Avochato: 102
Alternatives
Bitrix24
EZ Texting
Twilio
Text In Church
Reviews
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- Industry: Political Organization
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, intuitive platform for customer outreach
Reviewed on 2018/11/17
I love them and the team are incredibly responsive, and they've opened up a whole new channel for...
I love them and the team are incredibly responsive, and they've opened up a whole new channel for us to engage with our customers/constituents
Pros
Amazing, intuitive user interface. No technical background needed to implement. Amazingly thoughtful and responsive team, with a growing product that will only get better. Avochato made having a unified SMS front for our constituents super easy.
Cons
Sometimes it's hard to find old conversations while using the mobile version of the app, but that might be user error
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent with a couple huccups
Reviewed on 2018/11/16
We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email...
We are reaching lots of individuals quickly. Avochato support is quick to respond via text or email when issues arise.
Pros
I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.
Cons
The app does not load fast enough for us to look for the information we need if we are out and about. The app has crashed and difficult in times when we need to make phone calls.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Average Avochato
Reviewed on 2018/11/16
Pros
Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.
Cons
I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.
- Industry: Leisure, Travel & Tourism
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Invaluable tool for us
Reviewed on 2020/02/29
We have seen an immediate change is speed of response for seasonal employees who are typically of...
We have seen an immediate change is speed of response for seasonal employees who are typically of college / millennial age who are always on their phones and not their email.
Pros
Avochato and it's API integration has been gaming changing for both our customer acquisition and seasonal employee hiring.
Cons
Honestly not much, it's the perfect tool for us.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Avochato Review
Reviewed on 2018/11/21
Pros
It's a very simple, easy to use, and does the job of a texting platform!
Cons
There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.
Avochato FAQs
Below are some frequently asked questions for Avochato.Q. What type of pricing plans does Avochato offer?
Avochato offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Core: $99/month - Unlimited users - Up to 2500 messages - 1 phone number - Call forwarding Voicemail - Slack integration Standard: $199/month - All items in Core - Up to 5000 messages - 3 phones numbers - Desk.com and Office 365 integration Pro: $399/month - All items in the Standard plan - Up to 10000 messages - 4 or more phone numbers - Salesforce integration Enterprise plans are also available.
Q. Who are the typical users of Avochato?
Avochato has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Avochato support?
Avochato supports the following languages:
Chinese, English, French, German, Hindi, Russian
Q. Does Avochato support mobile devices?
Avochato supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Avochato integrate with?
Avochato integrates with the following applications:
Desk.com, Microsoft 365, Microsoft Teams, Salesforce Sales Cloud, Slack, Zapier
Q. What level of support does Avochato offer?
Avochato offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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