TeamUp

TeamUp

Business management for independent fitness businesses

4.9/5 (35 reviews)

TeamUp Overview

TeamUp is the a cloud-based software designed to help take away the complexity of managing a fitness gym, box, or studio. Users can utilize TeamUp's features to manage multiple class timetables, manage payments, and connect with students using a helpful and intuitive software system. Clients will love it too - especially being able to manage their accounts from their computer or mobile device, and receiving automatic and perfectly timed communications to help them see the value in their relationship with the business.

Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, United Kingdom, United States

Supported Languages

English, French, German, Spanish

TeamUp Reviews

Overall rating
4.9/5
100% positive reviews
33
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Siobhan M.

TeamUp does our admin whilst we run the business

Used Daily for 1+ year
Reviewed on 2019/08/09
Review Source: Capterra

Excellent. The system reduces our admin time to less than half an hour a day. The dashboard makes it easy to identify new customers, payments going through and any issues such as failed payments too. Everything else is automated, with customers also able to buy or upgrade additional memberships too.

Pros

TeamUp is a great membership system. It is easy to set up, update and is fully automated with secure card and DD payments within the system (transactions are up front with no invoices/payments to chase). Other useful features such as trigger emails automatically welcome customers, remind them of bookings, tell customers how to get to my business. There are also great billing features that allow you to freeze memberships, automatically skip payments and take ad hoc payments too. We have tried other systems that promise much, however, have recently moved back to TeamUp as for membership management it is hard to beat..

Cons

There are no cons to using this system. Yes, there would be some nice to have additional features, however, it does the key activities REALLY well.

Response from TeamUp

Hey Siobhan,

Thanks for the detailed review. Glad to be of service.

Kind regards,

TeamUp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Patti H.

Great for all the different roles in your life!

Used Daily for 2+ years
Reviewed on 2018/10/18
Review Source: Capterra

I'm self employed and work prn. Having the read only feature has allowed me to put my calendar in more hands without violating privacy. They can see where I'm busy and where they can schedule me without having to call me every time. Saves everyone time and effort!
I'm also involved in recreational clubs at a local and regional level, and organizing our schedule where everyone can see it, being able to interlink the clubs, pinning the link to our Facebook page, and then being able to link all of them into my personal calendar.... well, it keeps me sane! Thank you TeamUp for a great application!

Pros

For reference, I am not in any way a computer programmer. I have limited computer skills but am able to follow instructions and figure out most new applications with trial and error. I have found teamup to be very easy to set up. You can start with the very basic calendar, entering each event individually. It is easy to use on the computer or my phone, I can see events clearly, and edit them on either platform. I really like the way it looks, easy to read and pleasant to look at.

Once you become more proficient, you can create recurring events, based on weekly, monthly, or as specific as the 3rd Sunday of the month. You can also subscribe to outside calendars, such as holiday calendars, team calendars, or anything that uses an icalendar feed, such as a google calendar, you only need to copy and paste the url address. And it’s a much more polished look than the original google calendars.

In each Main calendar you create, you are able to make 8 sub calendars, assign different colors to each and turn them on and off as needed. What I particularly like, is it’s free to make more. Currently I have created multiple different calendars. I have a business calendar, a personal calendar, a regional club calendar, a local club calendar, and I've made more for other people and clubs to use. Within each Main calendar, I have my sub calendars. I can then choose to subscribe to the entire calendar or only a portion of it, and place into ANY of my calendars.

Cons

I would love to have a share link that will share the Titles as well as the time of events, but not the details. Currently they can only see that the time is reserved and that's all. Other than that, I love it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Karl D.

Team Up Review from KDFSC

Used Daily for 1+ year
Reviewed on 2019/09/11
Review Source: Capterra

Its great! Just get it :)

Pros

It's awesome, so easy to use and manages everything I need. support is fantastic and the whole system just saves me so much time and stress.

Cons

the one thing I would say is the "active clients" section could be more accurate

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trevor C.

TeamUp

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

Overall both myself as the business Owner and my clients/members like TeamUp for its ease of use , ability to book in advance for sessions via their straightforward easy to use App on their phone/ tablet or laptop, makes tracking sessions simple , tracking payments straightforward & the functionality is excellent.

Pros

Dead easy to use once set up, customer service when help or advise needed is second to none , extremely customer centric, friendly and helpful, highly recommend.

Cons

The only minor gripe I have is the membership payment software options used, GoCardless being the issue for me , payments into the business take too long to clear & process into the business account , no weekend or bank holiday payments, leading to then having to wait additional banking days which effects cash flow especially for a smaller facility... adding something like PAYPAL to the options would remedy this .

Response from TeamUp

Hi Trevor!

Thanks for the great review!

We have PayPal available but hide by default because it just doesn't work as well as the other processors you are using.

Direct Debit does have some flaws but we find it a great all-rounder for your most loyal members.

The team will reach out and chat to you about the options available and we'll see what we can do to help.

Kind regards,

TeamUp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Karen G.

Fantastic product with unparalleled support at a great price.

Used Daily for 2+ years
Reviewed on 2019/03/29
Review Source: Capterra

As mentioned already, its a great product at a really good price with good support, I know they listen to me with any suggestions I have as they do all their customers and it's constantly improving. What more could you want?

Pros

We all work in different ways delivering similar products, Teamup allows you the flexibility to run your business in a way that suits you. My staff all find it really easy to use too which is essential. Plenty of feedback on our numbers show us where we can improve or pull something that't not working as well as we might like. The pricing structure allows a new business to get going without crazy overhead from the off. Best of all is the back room support that help you and gives you suggestions if you are really stuck.

Cons

Not a lot to be totally honest. I had used another online booking site who consistently put their prices up and stopped me accessing some of their product unless I upgraded. With Teamup I had access to everythging from the start.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

TeamUp Pricing

Starting from
US$59,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing scales with your business. All features for all pricing levels. Generous free trial with 30 days that only start when you sign your second customer.

$59/month for 0-50 clients.
$89/month for 51-100 clients.
$129/month for 101-150 clients.
$149/month for 151-200 clients.
$179/month for 200+ clients.

TeamUp Features

  • Attendance Management
  • Automated Scheduling
  • Class Scheduling
  • Credit Card Processing
  • Custom Forms
  • Electronic Payments
  • Event Scheduling
  • Recurring Billing
  • Registration Management

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Customer Database
  • POS
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

Additional information for TeamUp

Key features of TeamUp

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Attendance Tracking
  • Check-In Manager
  • Member Portal
  • Membership Management
  • Online Store
  • Payment Processing
  • Point of Sale (POS)

Benefits

• Manage all aspects of your independent fitness business with TeamUp.

• Bridge the communication gap with customers thanks to the self service portal.

• Never miss a payment with intelligent processor integrations.

• Keep in touch with all the important events and data with TeamUp's reporting.

• Make booking a breeze with web widgets and mobile versions all included.

TeamUp FAQs

Below are some frequently asked questions for TeamUp.

Q. What type of pricing plans does TeamUp offer?

TeamUp offers the following pricing plans:

Starting from: US$59,00/month

Pricing model: Subscription

Free Trial: Available

Pricing scales with your business. All features for all pricing levels. Generous free trial with 30 days that only start when you sign your second customer.

$59/month for 0-50 clients.
$89/month for 51-100 clients.
$129/month for 101-150 clients.
$149/month for 151-200 clients.
$179/month for 200+ clients.

Q. What are the main features of TeamUp?

TeamUp offers the following features:

  • Appointment Scheduling
  • Assessments
  • Attendance Tracking
  • Attendance Tracking
  • Check-In Manager
  • Member Portal
  • Membership Management
  • Online Store
  • Payment Processing
  • Point of Sale (POS)

Q. Who are the typical users of TeamUp?

TeamUp has the following typical customers:

Small Business

Q. What languages does TeamUp support?

TeamUp supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does TeamUp offer?

TeamUp has the following pricing plans:

Subscription

Q. Does TeamUp support mobile devices?

We do not have any information about what devices TeamUp supports

Q. What other apps does TeamUp integrate with?

TeamUp integrates with the following applications:

AWeber, Authorize.net, CompanyCam, Constant Contact, Eclipse, Infusionsoft, Mailchimp, PayPal, PaySimple, Stripe

Q. What level of support does TeamUp offer?

TeamUp offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials