ChatBot

About ChatBot
Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time.
Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.
Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.
Key benefits of ChatBot
Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.
Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.
User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.
ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.
Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.
Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.
ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.
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Reviews
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- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Ai chat platform with Chatbot
Reviewed on 2022/09/13
Pros
The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.
Cons
The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Program for Conferences!
Reviewed on 2021/08/12
This is a great software! My company loved it because we gave our attendees a personal experience...
This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.
Pros
I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.
Cons
The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.
Alternatives Considered
DriftReasons for Switching to ChatBot
Great price, easy to use, and great overall feeling.- Industry: Education Management
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible product and horrible customer service
Reviewed on 2024/11/26
They have horrible customer service. I have been a customer with ChatBot for years and our account...
They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business.
Pros
None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service.
Cons
They treated me (a loyal customer) poorly.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ChatBot Review
Reviewed on 2024/08/27
Pros
ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan.
Cons
Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic.
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Chatbot gives awesome customer service experience
Reviewed on 2024/09/18
Regular customer service communication is made easy with chatbot.
Regular customer service communication is made easy with chatbot.
Pros
Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly.
Cons
Having to deal with different agent each time I am relating same problem to a service provider.
ChatBot FAQs
Below are some frequently asked questions for ChatBot.Q. What type of pricing plans does ChatBot offer?
ChatBot offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details.
Q. Who are the typical users of ChatBot?
ChatBot has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ChatBot support?
ChatBot supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
Q. Does ChatBot support mobile devices?
ChatBot supports the following devices:
Q. What other apps does ChatBot integrate with?
ChatBot integrates with the following applications:
LiveChat, Meta for Business, Slack, WordPress, Zapier
Q. What level of support does ChatBot offer?
ChatBot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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