ChatBot

4.6 (59)
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Easy to use chatbot platform for business

About ChatBot

Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time.

Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.


Key benefits of ChatBot

  • Visual builder
    Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

  • ChatBot templates
    Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.

  • Entities
    User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.

  • AI-powered chatbots
    ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.

  • Real-time testing
    Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.

  • Rich messages
    Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

  • Let training improve your chatbots every day
    ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.

  • Images

    ChatBot Software - Comfortably design chatbots using a smooth, drag-and-drop chatbot builder. Look at even the most complex Stories on a single screen, and get full control over the building process.
    ChatBot Software - Offer great customer experience with dynamic responses and intuitive navigation.
    ChatBot Software - ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data.
    ChatBot Software - Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them.
    ChatBot Software - Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease.
    ChatBot Software - Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.
    View 7 more
    ChatBot video
    ChatBot Software - Comfortably design chatbots using a smooth, drag-and-drop chatbot builder. Look at even the most complex Stories on a single screen, and get full control over the building process.
    ChatBot Software - Offer great customer experience with dynamic responses and intuitive navigation.
    ChatBot Software - ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data.
    ChatBot Software - Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them.
    ChatBot Software - Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease.
    ChatBot Software - Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.

    Not sure about ChatBot? Compare with a popular alternative

    ChatBot

    4.6 (59)
    VS.
    Highly reviewed

    Starting Price

    US$50.00
    month
    ₹1,799.00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    47
    64

    Integrations

    5
    17

    Ease of Use

    4.7 (59)
    4.1 (112)

    Value for Money

    4.5 (59)
    4.0 (112)

    Customer Service

    4.6 (59)
    3.9 (112)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.6 /5
    (59)
    Value for Money
    4.5/5
    Features
    4.7/5
    Ease of Use
    4.7/5
    Customer Support
    4.6/5

    Already have ChatBot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 59
    Azizah
    Azizah
    Overall rating
    • Industry: Telecommunications
    • Company size: 5,001–10,000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Ai chat platform with Chatbot

    Reviewed on 2022/09/13

    Pros

    The chatbot is not too demanding to use. After establishing a few encounters, you'll be well on your way to executing many more. It's simple to get started training the bot, and looking back on old conversations can reveal any problems with the answer sequence and easy to fix the wrong sequence.

    Cons

    The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

    Lauren
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2–10 Employees
    • Used for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Program for Conferences!

    Reviewed on 2021/08/12

    This is a great software! My company loved it because we gave our attendees a personal experience...

    This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

    Pros

    I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

    Cons

    The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

    Alternatives Considered

    Drift

    Reasons for Switching to ChatBot

    Great price, easy to use, and great overall feeling.
    Ash
    Overall rating
    • Industry: Education Management
    • Company size: 11–50 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Horrible product and horrible customer service

    Reviewed on 2024/11/26

    They have horrible customer service. I have been a customer with ChatBot for years and our account...

    They have horrible customer service. I have been a customer with ChatBot for years and our account expired. I accidentally upgraded and requested to cancel with refund almost immediately. Did not even use any of the features at all. Of course they DECLINED to refund or even pro rate. Horrible. Do not use them. If this is how they treat their customers, then they don't deserve to be in business.

    Pros

    None. Horrible product, not easy to use, not functional, expensive and limited features, and most of all, horrible customer service.

    Cons

    They treated me (a loyal customer) poorly.

    Micah
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10,000+ Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    ChatBot Review

    Reviewed on 2024/08/27

    Pros

    ChatBot saves an incredible amount of time and helps with planning and organizing. Can create multiple business ideas and plans in seconds that can sometimes just give you the creative mind to come up with a new plan.

    Cons

    Sometimes information is outdated. It does not do well with super up to date things if there is not enough information out on a particular topic.

    Jessica
    Overall rating
    • Industry: Broadcast Media
    • Company size: 2–10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Chatbot gives awesome customer service experience

    Reviewed on 2024/09/18

    Regular customer service communication is made easy with chatbot.

    Regular customer service communication is made easy with chatbot.

    Pros

    Being able to reach service providers without the stress of phone lines malfunctioning and being put on hold endlessly.

    Cons

    Having to deal with different agent each time I am relating same problem to a service provider.

    Showing 5 reviews of 59 Read all reviews

    ChatBot FAQs

    Below are some frequently asked questions for ChatBot.

    ChatBot offers the following pricing plans:

    • Starting from: US$50.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial. Starter: $42/month (billed annually) or $50/month (billed monthly) Team: $126/month (billed annually) or $149/month (billed monthly) Businesses: $424/month (billed annually) or $499/month (billed monthly) Enterprise: Please contact LiveChat Software directly for pricing details.

    ChatBot has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ChatBot supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    ChatBot supports the following devices:

    ChatBot integrates with the following applications:

    LiveChat, Meta for Business, Slack, WordPress, Zapier

    ChatBot offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ChatBot.