ChatBot Overview

What is ChatBot?

Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time.

Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.

ChatBot Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Subscription
Value for money

ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.


ChatBot Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, Danish, Dutch, English, Finnish and 12 others, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

Media

Create new chatbots in minutes with diverse templates – sales, bookings, recruitment, and more.
Offer great customer experience with dynamic responses and intuitive navigation.
Build chatbots with ease using a drag-and-drop interface.
ChatBot offers reliable reports to track and optimize your chatbots' performance.
Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.
ChatBot video ChatBot video ChatBot screenshot: Create new chatbots in minutes with diverse templates – sales, bookings, recruitment, and more. ChatBot screenshot: Offer great customer experience with dynamic responses and intuitive navigation. ChatBot screenshot: Build chatbots with ease using a drag-and-drop interface. ChatBot screenshot: ChatBot offers reliable reports to track and optimize your chatbots' performance. ChatBot screenshot: Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.

ChatBot Reviews

ChatBot Reviews

Overall rating
4,7
/
5
Excellent
22

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,8
Ease of Use
4,8
Customer Support
4,7
97% recommended this app
Greg D.

BotEngine combines the reliability of LiveChat with the functionality of a bot.

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.


Temitope E.

Perfect,effective experience.


Michael B.

User Friendly Customer Based Automated Communicator For Communicating FAQs

ChatBot has been a part of my online shopping life and learning life for many years. Typically it is an automated secretary that can answer “frequently asked questions”. That is useful. However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.


Melissa H.

Interesting Product but Very Steep Learning Curve

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.


Hristo G.

Patbot for Windows PC by Langsoft, Switzerland

The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.


Greg D.

BotEngine combines the reliability of LiveChat with the functionality of a bot.

Used Daily for 1+ year
Reviewed on 2018/02/08
Review Source: Capterra

BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

Pros

What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting.

When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots.

When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc.

I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

I'm a BotEngine customer for good.

Cons

What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Temitope E.

Perfect,effective experience.

Used Daily for 2+ years
Reviewed on 2018/02/12
Review Source: Capterra

Pros

SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.
TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc
This vital analytical information ,enable us measure the performance of our helpdesk team.

Cons

The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michael B.
Industry: Consumer Services
Company size: 10 000+ Employees

User Friendly Customer Based Automated Communicator For Communicating FAQs

Used Other for 2+ years
Reviewed on 2020/10/07
Review Source: Capterra

ChatBot has been a part of my online shopping life and learning life for many years. Typically it is an automated secretary that can answer “frequently asked questions”. That is useful. However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

Pros

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs. It’s most useful when it knows exactly what to answer and saves the hassle of having to seek elsewhere or to call Customer summer service or to read FAQs. If it does not know the answer, it typically gives you the option to “request customer service”. It ran smoothly.

Cons

ChatBot often asks far too many unnecessary questions. It often is preprogrammed with far too long and irrelevant answers. At times it refuses to redirect to a human CSR.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Melissa H.
Industry: Education Management
Company size: 51-200 Employees

Interesting Product but Very Steep Learning Curve

Used Daily for 1-5 months
Reviewed on 2019/01/23
Review Source: Capterra

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

Pros

It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Cons

The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Hristo G.
Industry: Computer Software
Company size: Self Employed

Patbot for Windows PC by Langsoft, Switzerland

Used Daily for 2+ years
Reviewed on 2020/08/26
Review Source: Capterra

The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.

Pros

Easy to use console application.
The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

Cons

Improvement is an endless task, which every developer faces all the time.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9,3/10
Based on 30 user ratings
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ChatBot Pricing

ChatBot Pricing

Starting from
US$50,00/month
Free Trial
Subscription
Value for money

ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

Value for Money
4,7/5
Based on 30 user ratings
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ChatBot Features

ChatBot Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,8/5
Based on 30 user ratings
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Categories

Additional information for ChatBot

Additional information for ChatBot

Key features of ChatBot

  • Chat bot scenario testing
  • Conversation control with chat bots
  • Custom bot scenario creation
  • Dynamic value extraction from chats
  • Facebook Messenger integration
  • Live analysis of conducted interactions with chat bots
  • Live chat integration
  • Story path visualization

Benefits

  • Visual builder
    Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

  • ChatBot templates
    Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.

  • Entities
    User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.

  • AI-powered chatbots
    ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.

  • Real-time testing
    Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.

  • Rich messages
    Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

  • Let training improve your chatbots every day
    ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.

  • ChatBot FAQs

    ChatBot FAQs

    Below are some frequently asked questions for ChatBot.

    Q. What type of pricing plans does ChatBot offer?

    ChatBot offers the following pricing plans:

    Starting from: US$50,00/month

    Pricing model: Subscription

    Free Trial: Available

    ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

    Q. What are the main features of ChatBot?

    ChatBot offers the following features:

    • Chat bot scenario testing
    • Conversation control with chat bots
    • Custom bot scenario creation
    • Dynamic value extraction from chats
    • Facebook Messenger integration
    • Live analysis of conducted interactions with chat bots
    • Live chat integration
    • Story path visualization

    Q. Who are the typical users of ChatBot?

    ChatBot has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does ChatBot support?

    ChatBot supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Q. What type of pricing plans does ChatBot offer?

    ChatBot has the following pricing plans:

    Subscription

    Q. Does ChatBot support mobile devices?

    We do not have any information about what devices ChatBot supports

    Q. What other apps does ChatBot integrate with?

    ChatBot integrates with the following applications:

    BotXO, Facebook, Ideta, Landbot.io, LiveChat, LiveChat, Maybe*, Slack, Zapier, livepro

    Q. What level of support does ChatBot offer?

    ChatBot offers the following support options:

    Knowledge Base, Online Support, FAQs, Video Tutorials, Phone Support