About Chatbot

Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time.

Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

Use ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.

Key benefits of Chatbot

  • Visual builder
    Build chatbots with ease using a drag-and-drop interface. Quickly arrange the conversation flow to create exactly the chatbot Story you need.

  • ChatBot templates
    Launch your first chatbot in minutes using task-specific templates designed by professionals. Freely customize the conversation scenario, so it's suited to your business needs.

  • Entities
    User-defined entities allow the extraction of any dynamic values, with users able to set synonyms for any reference value.

  • AI-powered chatbots
    ChatBot uses AI to help you better support, engage, and sell across channels. AI algorithms work in the background adapting chatbots to customer needs. ChatBot uses natural language processing (NLP) to correctly interpret inputs and analyzes continuously with machine learning algorithms to improve performance.

  • Real-time testing
    Stories can be tested in real-time using the built-in chat, allowing users to visualize story paths and test scenarios before integrating with their application or live chat service.

  • Rich messages
    Send responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.

  • Let training improve your chatbots every day
    ChatBot automatically saves all unrecognized phrases and suggests them as possible Story additions. Add suggestions with one click.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Czech, Danish, Dutch, English, Finnish and 12 others, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Images

    Comfortably design chatbots using a smooth, drag-and-drop chatbot builder. Look at even the most complex Stories on a single screen, and get full control over the building process.
    Offer great customer experience with dynamic responses and intuitive navigation.
    ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data.
    Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them.
    Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease.
    Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.
    View 7 more
    Chatbot screenshot: Comfortably design chatbots using a smooth, drag-and-drop chatbot builder. Look at even the most complex Stories on a single screen, and get full control over the building process. Chatbot screenshot: Offer great customer experience with dynamic responses and intuitive navigation. Chatbot screenshot: ChatBot offers reliable reports to track and optimize your chatbots' performance. Take your business decisions based on real data. Chatbot screenshot: Set up your chatbots using customizable ChatBot templates. Reuse them as they are or smoothly develop more complex Stories with them. Chatbot screenshot: Master your bot creating skills with lessons prepared by our experts, and complete your first chatbot with ease. Chatbot screenshot: Expand the reach of your chatbots. Integrate with messaging apps, CRMs, marketing platforms, and more.

    Features

    Total features of Chatbot: 48

    • "What If" Scenarios
    • AI/Machine Learning
    • API
    • Appointment Scheduling
    • Archiving & Retention
    • Audience Targeting
    • Auto-Responders
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Contextual Guidance
    • Customizable Branding
    • Drag & Drop
    • Email Automation
    • Event Triggered Actions
    • For Developers
    • For Healthcare
    • For Sales Teams/Organizations
    • For eCommerce
    • Historical Reporting
    • Human Handover
    • Interaction Tracking
    • Lead Distribution
    • Lead Qualification
    • Live Chat
    • Machine Learning
    • Mobile App
    • Multi-Channel Communication
    • Multi-Language
    • Natural Language Processing
    • Offline Form
    • Pre-Configured Bot
    • Predictive Analytics
    • Process/Workflow Automation
    • Product Recommendations
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Scenario Planning
    • Social Media Integration
    • Speech Recognition
    • Third Party Integrations
    • Transfers/Routing
    • Virtual Personal Assistant (VPA)
    • Website Integration

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    Reviews

    Overall rating

    4,7 /5
    (32)
    Value for Money
    4,6/5
    Features
    4,7/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have Chatbot?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 32
    Greg D.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BotEngine combines the reliability of LiveChat with the functionality of a bot.

    Reviewed on 2018/02/08

    BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot...

    BotEngine by LiveChat gave me the performance, reliability, and integration I needed from a bot application.

    Pros

    What I like most about BotEngine is it's reliability. BotEngine was developed by LiveChat (the most reliable chat application in the business) which means that it is a feature-packed application with solid reliability, dependable integration, and robust reporting.

    When I first became a LiveChat customer, I was looking for a platform that provided both manned and bot chat solutions. At the time LiveChat didn't have bots, because BotEngine was still in development. I was so impressed with LiveChat's product that I chose them anyway and used a variety of other applications for bots.

    When BotEngine was released, I was an instant customer. I built and deployed bots on at least four other platforms while waiting for BotEngine and every one of those platforms was problematic. Either they weren't reliable and would malfunction without warning, or they were free and then not free and then kind of free and then not, etc.

    I wasn't looking for a free solution as much as I was looking for a reliable one. BotEngine got it done. It integrates reliably with Facebook Messenger, Web Pages, Landing Pages, and more. It's easy to use and even offers helpful design templates to get you started.

    I'm a BotEngine customer for good.

    Cons

    What I liked least about this software was having to wait for it to launch. There were lots of other platforms out before this one. LiveChat took its time in development and it definitely paid off.

    Hristo G.
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Patbot for Windows PC by Langsoft, Switzerland

    Reviewed on 2020/08/26

    The chatbot can be used to occupy the customer while waiting in the waiting room and to answer...

    The chatbot can be used to occupy the customer while waiting in the waiting room and to answer questions the customer wants to know about your business.

    Pros

    Easy to use console application.
    The Patbot Dialogue System provides probable and accurate answers to questions. The answers are probable when the System does not have sufficient information to provide an accurate answer. For example, if we ask "Where are my trousers?", the answer will be "Probably in the wardrobe". Of course, the trousers can be also in the washing machine, hanged to dry after washing, etc. The dialogue with the System can be continued only if the user asks something or tells something, in writing. The System will not start the conversation first and will not continue the conversation by itself. The Dialogue System can remember the following user information, such as location of a key, medicament and money. For example, if the user writes "My blood pressure medicament is on the table.", the System will remember where is the medicament. If the user forgets where is his blood pressure medicament, the user can ask the System "Where is my blood pressure medicament?". The System will retrieve the information. This ability of the chatbot can be extended to cover any valuable information.

    Cons

    Improvement is an endless task, which every developer faces all the time.

    Melissa H.
    Overall rating
    • Industry: Education Management
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Interesting Product but Very Steep Learning Curve

    Reviewed on 2019/01/23

    We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing)...

    We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat. It is still very much a work in progress to ensure the ChatBot has routed to the correct conversations and can sometimes be frustrating to try and figure out why the ChatBot went to a certain scenario over another. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion. Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

    Pros

    It has integrated easily into our existing Livechat software. The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

    Cons

    The Learning Academy and help topics are not sufficient to train you to use this product. It took a lot of stumbling through (and still does) on how to figure out what to do and how to train the chatbot. Also - support is only available through email, would be extremely helpful to be able to get help in realtime.... You would think a chat product would have the ability to LiveChat with it's customers!

    Temitope E.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Perfect,effective experience.

    Reviewed on 2018/02/12

    Pros

    SOCIAL MEDIA INTEGRATION : Livechat enable us place a chat feature on our Facebook fan page,thereby enabling our helpdesk agents respond to chats from Facebook,like they come from our website.
    TICKET REPORTING : The ticket reporting feature provided by Livechat shows us the number of tickets created by customers.While also giving us a breakdown on how many of these ticket were successfully resolved,how many were left unresolved,how many had positive or negative ratings etc
    This vital analytical information ,enable us measure the performance of our helpdesk team.

    Cons

    The pricing for its enterprise version is affordable for a big companies like ours,for smaller teams ; I dont think Livechat will be a smart choice financially.

    Rosemary N.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Botengine may be a threat to my job,someday.

    Reviewed on 2018/05/16

    Pros

    Botengine was easy to integrate with our existing Livechat helpdesk program . I am impressed with the ease at which Botengine is able to respond to the most popular of simple questions we get from our customers like; the address of the company , what we do , our subscription rates etc While these questions may appear to be straight forward , they are the most asked question which our customers throw at us . With the coming of Botengine ,we no longer need to bother ourselves with these sort of questions ; Botengine responds to them ,while we await the tough ,complex queries.

    Cons

    Botengine has reduced the workload on the helpdesk department . However ,I fear we may come one day have an advanced Botengine ,years down the line ; which is able to respond to the current complex queries we respond to and thus when that day comes , why would my employer keep me at the job ,when a Bot can do a better job ,without ever getting tired?

    Showing 5 reviews of 32 Read all reviews

    Chatbot FAQs

    Below are some frequently asked questions for Chatbot.

    Chatbot offers the following pricing plans:

    • Starting from: US$50,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    ChatBot comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

    We do not have any information about Chatbot features

    Chatbot has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Chatbot supports the following languages:

    Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian

    Chatbot supports the following devices:

    Chatbot integrates with the following applications:

    Facebook, LiveChat, Slack, Zapier

    Chatbot offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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