Toky

Virtual phone system for business sales and customer support

About Toky

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.

Key benefits of Toky

  • Get a local or toll-free business phone number in more than 60 countries

  • Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

  • Use CRM integrations to improve sales and support processes.

  • Send and receive SMS with customers.

  • Add a live call widget to your website to start receiving calls from customers with a click.

  • Enable Fax to email service

  • Call recordings and voicemail transcriptions

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom and 4 others, India, Japan, Mexico, United States

    Supported Languages

    English, Portuguese, Spanish

    Images

    Manage your call center with detailed reports
    Enhance call center performance with and easy to configure IVR
    Make and receive calls from your web browser
    Make and receive phone calls from your website or virtual phone number in your smartphone
    Use Toky's Google Chrome extension to answer calls
    View 11 more
    Toky video
    Toky screenshot: Toky screenshot: Toky screenshot: Toky screenshot: Toky screenshot: Toky screenshot: Manage your call center with detailed reports Toky screenshot: Enhance call center performance with and easy to configure IVR Toky screenshot: Make and receive calls from your web browser Toky screenshot: Make and receive phone calls from your website or virtual phone number in your smartphone Toky screenshot: Use Toky's Google Chrome extension to answer calls

    Features

    Total features of Toky: 53

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Agent Interface
    • Alerts/Notifications
    • Archiving & Retention
    • Auto-Dialer
    • Automatic Call Distribution
    • Blended Call Center
    • CRM
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Queues
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Transcription
    • Call Transfer
    • Caller ID
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • Desktop Notifications
    • Employee Directory
    • File Transfer
    • IVR / Voice Recognition
    • Inbound Call Center
    • Interaction Tracking
    • Manual Dialer
    • Mobile Access
    • Monitoring
    • Multiple User Accounts
    • Outbound Call Center
    • Purchasing & Receiving
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Reporting & Statistics
    • Reporting/Analytics
    • SIP Trunking
    • SMS Messaging
    • Text to Speech
    • Third Party Integrations
    • Virtual Call Center
    • Visual Analytics
    • VoIP
    • Voice Mail
    • Voicemail Transcription
    • Widgets

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    Reviews

    Overall rating

    4,4 /5
    (97)
    Value for Money
    4,4/5
    Features
    4,2/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have Toky?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 97
    Steve M.
    Overall rating
    • Industry: Civic & Social Organization
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Outstanding Product

    Reviewed on 2020/03/30

    We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in...

    We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton.

    Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly.

    The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes.

    I cannot, I mean CANNOT, recommend these guys highly enough.

    Pros

    Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

    Cons

    Nothing not to like about this super product..

    Giorgos T.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Toky is the best choice out there!

    Reviewed on 2020/09/15

    As soon as started in my current company, they had been using Intercom for some time - so I had the...

    As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.

    Pros

    The integration with Intercom is smooth
    The platform is easy to use
    Has many options for IVR and general settings

    Cons

    There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.

    Denym B.
    Overall rating
    • Industry: Entertainment
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    The VOIP system makes you feel like you've got terminal cancer

    Reviewed on 2019/02/26

    Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer....

    Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

    Pros

    Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

    Cons

    Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

    Response from German

    Hello Denym,
    We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

    Konsta T.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent software

    Reviewed on 2020/12/24

    I'm running business abroad and with Toky I can have a phone number in my home country and receive...

    I'm running business abroad and with Toky I can have a phone number in my home country and receive calls normally over internet connection.

    Pros

    The pricing, the reliability and possibility to have only one user unlike many competitors which require multiple users.

    Cons

    Sometimes apps are a bit glitchy. Nothing serious, most important features like calling and receiving calls work well.

    Vladislavs V.
    Overall rating
    • Industry: Maritime
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best option on the market for sales department

    Reviewed on 2019/05/27

    We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was...

    We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

    Pros

    It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

    Cons

    Currently it's not possible to set a separate Administrator account without it being a User (paid)

    Showing 5 reviews of 97 Read all reviews

    Toky FAQs

    Below are some frequently asked questions for Toky.

    Toky offers the following pricing plans:

    • Starting from: US$20,00/year
    • Pricing model: Subscription
    • Free Trial: Available

    $25.00/user/month ENTREPRENEUR $20.00/user/month ENTREPRENEUR (billed annually) $35.00/user/month (Starting 3 agents) BUSINESS $30.00/user/month (Starting 3 agents) BUSINESS (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month

    We do not have any information about Toky features

    Toky has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Toky supports the following languages:

    English, Portuguese, Spanish

    Toky supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Toky integrates with the following applications:

    ActiveCampaign, Agile CRM, Facebook, Freshdesk, Freshworks CRM, Front, Google Data Studio, Highrise, HubSpot CRM, Insightly, Intercom, Keap, Kustomer, Pipedrive, Salesforce Sales Cloud, Shopify, Slack, Vtiger CRM, WhatsApp, WordPress, Zapier, Zendesk, Zoho CRM, Zoho Desk, amoCRM

    Toky offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Toky.