Toky

Virtual phone system for business sales and customer support

4,4 /5 (88 reviews) Write a Review!

Toky Overview

What is Toky?

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.

Toky Overview

Pricing

Starting from
US$20,00/month

Pricing options

Free Trial
Subscription
Value for money

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)

$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month


Toky Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English, Portuguese, Spanish

Media

Manage your call center with detailed reports
Enhance call center performance with and easy to configure IVR
Make and receive calls from your web browser
Use Toky's Google Chrome extension to answer calls
Make and receive phone calls from your website or virtual phone number in your smartphone
Manage your call center with detailed reports
Enhance call center performance with and easy to configure IVR
Make and receive calls from your web browser
Make and receive phone calls from your website or virtual phone number in your smartphone
Use Toky's Google Chrome extension to answer calls
Toky video Toky screenshot: Manage your call center with detailed reports Toky screenshot: Enhance call center performance with and easy to configure IVR Toky screenshot: Make and receive calls from your web browser Toky screenshot: Use Toky's Google Chrome extension to answer calls Toky screenshot: Make and receive phone calls from your website or virtual phone number in your smartphone Toky screenshot: Manage your call center with detailed reports Toky screenshot: Enhance call center performance with and easy to configure IVR Toky screenshot: Make and receive calls from your web browser Toky screenshot: Make and receive phone calls from your website or virtual phone number in your smartphone Toky screenshot: Use Toky's Google Chrome extension to answer calls

Toky Reviews

Toky Reviews

Overall rating
4,4
/
5
Excellent
54

Very good
22

Average
6

Poor
3

Terrible
3

Value for Money
4,4
Features
4,3
Ease of Use
4,6
Customer Support
4,6
86% recommended this app
Steve M.

Outstanding Product

We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton.

Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly.

The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes.

I cannot, I mean CANNOT, recommend these guys highly enough.


Vladislavs V.

Best option on the market for sales department

We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.


Pragati J.

Good VOIP Solution with excellent CS support

Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations


Denym B.

The VOIP system makes you feel like you've got terminal cancer

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.


Giorgos T.

Toky is the best choice out there!

As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.


Steve M.
Industry: Civic & Social Organization
Company size: 2-10 Employees

Outstanding Product

Used Daily for 1-5 months
Reviewed on 2020/03/30
Review Source: Capterra

We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton.

Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly.

The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes.

I cannot, I mean CANNOT, recommend these guys highly enough.

Pros

Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.

Cons

Nothing not to like about this super product..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Vladislavs V.
Industry: Maritime
Company size: 11-50 Employees

Best option on the market for sales department

Used Daily for 1-5 months
Reviewed on 2019/05/27
Review Source: Capterra

We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

Pros

It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Cons

Currently it's not possible to set a separate Administrator account without it being a User (paid)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Pragati J.
Industry: Pharmaceuticals
Company size: 51-200 Employees

Good VOIP Solution with excellent CS support

Used Daily for 1+ year
Reviewed on 2020/10/05
Review Source: Capterra

Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations

Pros

I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill!
Features that I like -
1. Call Recording
2. Ease of adding and removing agents
3. Easy to set up international numbers if you have international teams
4. Zendesk integration
5. IVR

Cons

I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Denym B.
Industry: Entertainment
Company size: 2-10 Employees

The VOIP system makes you feel like you've got terminal cancer

Used Daily for 6-12 months
Reviewed on 2019/02/26
Review Source: GetApp

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Pros

Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Cons

Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

Response from German

Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Giorgos T.
Industry: Telecommunications
Company size: 11-50 Employees

Toky is the best choice out there!

Used Daily for 6-12 months
Reviewed on 2020/09/15
Review Source: Capterra

As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.

Pros

The integration with Intercom is smooth
The platform is easy to use
Has many options for IVR and general settings

Cons

There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 88 user ratings
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Toky Pricing

Toky Pricing

Starting from
US$20,00/month
Free Trial
Subscription
Value for money

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)

$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)

$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

Value for Money
4,4/5
Based on 88 user ratings
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Toky Features

Toky Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,3/5
Based on 88 user ratings
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Categories

Additional information for Toky

Additional information for Toky

Key features of Toky

  • Agent grouping
  • Android app
  • CRM, Slack and Facebook integrations
  • Call forwarding to mobile or landlines
  • Call link for business and agent
  • Call logging
  • Click to call widget
  • Custom greeting messages
  • Fax to email
  • Google chrome extension
  • Simultaneous calls
  • Text transcription of calls and voicemails (Speech to text)
  • Unlimited inbound calls
  • Virtual call center
  • Virtual phone numbers in more than 60 countries
  • Voicemail
  • Working days/hours per agent

Benefits

  • Get a local or toll-free business phone number in more than 60 countries

  • Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

  • Use CRM integrations to improve sales and support processes.

  • Send and receive SMS with customers.

  • Add a live call widget to your website to start receiving calls from customers with a click.

  • Enable Fax to email service

  • Call recordings and voicemail transcriptions

  • Toky FAQs

    Toky FAQs

    Below are some frequently asked questions for Toky.

    Q. What type of pricing plans does Toky offer?

    Toky offers the following pricing plans:

    Starting from: US$20,00/month

    Pricing model: Subscription

    Free Trial: Available

    $25.00/user/month ENTREPRENEUR $20.00/user/month ENTREPRENEUR (billed annually) $35.00/user/month (Starting 3 agents) BUSINESS $30.00/user/month (Starting 3 agents) BUSINESS (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month

    Q. What are the main features of Toky?

    Toky offers the following features:

    • Agent grouping
    • Android app
    • CRM, Slack and Facebook integrations
    • Call forwarding to mobile or landlines
    • Call link for business and agent
    • Call logging
    • Click to call widget
    • Custom greeting messages
    • Fax to email
    • Google chrome extension
    • Simultaneous calls
    • Text transcription of calls and voicemails (Speech to text)
    • Unlimited inbound calls
    • Virtual call center
    • Virtual phone numbers in more than 60 countries
    • Voicemail
    • Working days/hours per agent

    Q. Who are the typical users of Toky?

    Toky has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Toky support?

    Toky supports the following languages:

    English, Portuguese, Spanish

    Q. What type of pricing plans does Toky offer?

    Toky has the following pricing plans:

    Subscription

    Q. Does Toky support mobile devices?

    Toky supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Toky integrate with?

    Toky integrates with the following applications:

    ActiveCampaign, Capsule, HubSpot CRM, HubSpot Marketing Hub, Insightly, Intercom, Pipedrive, Wordpress, Wordpress, amoCRM

    Q. What level of support does Toky offer?

    Toky offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials