Time To Pet

Web based software for pet sitting & dog walking businesses

4,9 /5 (190 reviews) Write a Review!

Time To Pet Overview

What is Time To Pet?

Modern pet sitting software trusted by over 2,000 companies and thousands of pet sitters and dog walkers. Time To Pet provides scheduling, invoicing, client & staff management and advanced features like client & staff apps, text messaging, GPS, visit report cards and more.

Check out why so many pet care companies trust Time To Pet on a 14 day free trial!

Time To Pet Overview

Pricing

Starting from
US$35,00/month

Pricing options

Free Trial
Subscription
Value for money

Clients are only billed for active staff members.

Plans for Solo and Team.

Contact Time To Pet for pricing for 25+ users.


Time To Pet Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Clients can make credit/debit or ACH payments and add a tip.
Charge customers directly through bulk invoicing.
Capture GPS and time tracking data and choose to share this data with clients as well.
Customize all fields to collect the important information.
Create a custom Portal Policy for clients to e-sign.
Customize themes to match business colors.
Keep all client communication in one place.
Keep up to date information on clients and their pets.
Automated invoicing based on scheduled events.
Upload documents directly to a client's profile.
Time To Pet video Time To Pet screenshot: Clients can make credit/debit or ACH payments and add a tip. Time To Pet screenshot: Charge customers directly through bulk invoicing. Time To Pet screenshot: Capture GPS and time tracking data and choose to share this data with clients as well. Time To Pet screenshot: Customize all fields to collect the important information. Time To Pet screenshot: Create a custom Portal Policy for clients to e-sign. Time To Pet screenshot: Customize themes to match business colors. Time To Pet screenshot: Keep all client communication in one place. Time To Pet screenshot: Keep up to date information on clients and their pets. Time To Pet screenshot: Automated invoicing based on scheduled events. Time To Pet screenshot: Upload documents directly to a client's profile.

Time To Pet Reviews

Time To Pet Reviews

Overall rating
4,9
/
5
Excellent
171

Very good
16

Average
3

Poor
0

Terrible
0

Value for Money
4,8
Features
4,8
Ease of Use
4,7
Customer Support
5
98% recommended this app
Linda G.

TIme To Pet is great! I should have signed up and started using it years ago.


Breanne P.

I’ve trialed over 30 softwares - Time to Pet is THE BEST

TTP is a lifesaver. It takes a couple days to get things set up the way you want them, and you’ll tweak things as you go, but once it’s set up it saves you SO MUCH TIME! As a pet sitter you are always on the go and trying to juggle all of your clients invoices and reservations, while ensuring accuracy, can be a daunting task.

I’ve tried over 30 different softwares, many of them pet-sitter specific and others that aren’t. TTP is by far the most customizable, user-friendly, attractive UI.


Jennifer B.

Good programme but has some flaws that need to be addressed

In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.


Kim F.

Time to Pet worth its weight in gold!

Time to Pet has helped me tackle the administrative side of my business and win! It keeps me organized and efficient. My clients love it!


Jessica M.

Priceless Software for Pet Sitters/Dog Walkers

We have been using Time to Pet for our Professional Pet Sitting/Dog Walking business for more than 3 years. Anytime we have had questions, they have been answered immediately through topics on their website, the private Facebook group or directly from customer service themselves. With every update, I feel like they read our needs that we didn't even know we had!


Linda G.

TIme To Pet is great! I should have signed up and started using it years ago.

Used Daily for 1+ year
Reviewed on 2017/10/15
Review Source: Capterra

Pros

When I started looking at various software, I wanted the text update capability as that's what our clients really like! TTP has that and I, as the administrator, always see the updates and responses. I also really like that client's can't reach out directly to our IC's (users). Although one of the best features is how it links all scheduled services to invoices; both for client's and for users. It's very easy for users to generate their invoices.
I signed up for the WePay accunt as well. I resisted taking credit card payments for a long time, but this has made collecting funds super easy! I also like how there is the ADD A TIP option on every client invoice. Honestly, we rarely got tips except around the holidays and on some pet sitting jobs. Almost all the new clients we've signed up using TTP add tips!
I also have grown to really appreciate that clients enter their information and pets information. This has helped all of us to ensure no one is missing anything. Before we took notes at the initial meet and greet. Often times as things changed, we never updated the notes. Having a set up where the cliebts see the same information as we do helps eliminate any confussion about what to do or not to do.
I also really like the reporting options. I use Quickbooks but the reporting options are different.
TTP has made several changes and upgrades since I started using it. They really listen to the feedback.

Cons

The cons of TTP may be more on my end than theirs. We were already so busy when we switched over. It took a long time to input all the data and client information.
They started an Academy to help showcase and explain very important topics and features. Honestly, I just haven't had any spare time to take advantage of it. This is another reason to start using it before you are already insanely busy!!!!!
I wish there were alternative ways to do schedule changes. They have a great bulk update feature but it just changes who's assigned or if the events are cancelled. This may be an option and detailed instructions in the Academy or Help section. Again, I've been too busy to explore a lot of these features.
So the 4 star ratings may be more on my end than theirs. I'm also a self admintted person so others may be able to figure some things out 100 times faster than me!

Response from Sweet Spearmint Software

Thanks for the great feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Breanne P.
Industry: Veterinary
Company size: Self Employed

I’ve trialed over 30 softwares - Time to Pet is THE BEST

Used Daily for 6-12 months
Reviewed on 2020/10/23
Review Source: Capterra

TTP is a lifesaver. It takes a couple days to get things set up the way you want them, and you’ll tweak things as you go, but once it’s set up it saves you SO MUCH TIME! As a pet sitter you are always on the go and trying to juggle all of your clients invoices and reservations, while ensuring accuracy, can be a daunting task.

I’ve tried over 30 different softwares, many of them pet-sitter specific and others that aren’t. TTP is by far the most customizable, user-friendly, attractive UI.

Pros

TTP is already very comprehensive and includes everything you need to run your business, but they are constantly improving and adding new features throughout the year.

Cons

The built-in WYSIWYG editors are not great for making eye-popping emails. I’d like to see HTML/CSS capabilities in the future.

Response from Sweet Spearmint Software

Thank you for the great review - we appreciate your support Breanne!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jennifer B.
Industry: Consumer Services
Company size: 2-10 Employees

Good programme but has some flaws that need to be addressed

Used Daily for 2+ years
Reviewed on 2019/11/02
Review Source: GetApp

In the beginning, the response and answers from the owners were phenomenal -as they have grown they have added Customer Service personal and although responses are in a very timely manner they are just not as "warm and fuzzy" as they were when the responses came from the support staff. He made you feel your question or comment was most important to him - now they seem to be stock answers from the service department making you feel more like a number than a client.

Pros

Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks.
Customer Service is very quick and responsive.
Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Cons

Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread!
Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling.
Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kim F.
Industry: Consumer Services
Company size: Self Employed

Time to Pet worth its weight in gold!

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

Time to Pet has helped me tackle the administrative side of my business and win! It keeps me organized and efficient. My clients love it!

Pros

Time to Pet was easy to set up and the learning curve did not take me long. I am not a tech person so the tutorials helped to ease any anxiety. Their customer service is always very timely and supportive.

Cons

I have been using this software for over 4 years and so far I do not have anything that I like "least".

Response from Sweet Spearmint Software

Thanks for the awesome review, Kim! We appreciate your support!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jessica M.
Industry: Veterinary
Company size: 2-10 Employees

Priceless Software for Pet Sitters/Dog Walkers

Used Daily for 2+ years
Reviewed on 2020/09/04
Review Source: Capterra

We have been using Time to Pet for our Professional Pet Sitting/Dog Walking business for more than 3 years. Anytime we have had questions, they have been answered immediately through topics on their website, the private Facebook group or directly from customer service themselves. With every update, I feel like they read our needs that we didn't even know we had!

Pros

We love that this software fits EVERY single need we have as pet sitters/dog walkers. Its impossible to pick just one thing that we love.

Cons

I would love if clients could rate a "reservation" on a 1-5 star scale as another industry software does.

Response from Sweet Spearmint Software

Thanks for the great review - we appreciate the support!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 190 user ratings
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Time To Pet Pricing

Time To Pet Pricing

Starting from
US$35,00/month
Free Trial
Subscription
Value for money

Clients are only billed for active staff members.

Plans for Solo and Team.

Contact Time To Pet for pricing for 25+ users.

Clients are only billed for active staff members.

Plans for Solo and Team.

Contact Time To Pet for pricing for 25+ users.

Value for Money
4,8/5
Based on 190 user ratings
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Time To Pet Features

Time To Pet Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,8/5
Based on 190 user ratings
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Categories

Additional information for Time To Pet

Additional information for Time To Pet

Key features of Time To Pet

  • ACH payments
  • Advanced reporting
  • Bulk emails
  • Client app & web portal
  • Comprehensive disaster management
  • Custom policy
  • Customer management
  • Customer portal
  • Customizable fields
  • Email confirmation
  • GPS & time tracking
  • GPS check-in / check-out
  • Invoicing
  • Key management
  • Late reminder notifications
  • Pet birthday tracking
  • Photo management
  • Quickbooks online integration
  • Real time online appointments
  • Recurring appointments
  • Scheduling
  • Staff management
  • Staff pay calculation
  • Time tracking by client
  • Time tracking by project
  • Veterinarian list maintenance
  • eReceipts

Benefits

  • Customer management - keep track of communications, add notes to client files, add vaccination information, schedule appointments and follow ups, and more.

  • GPS mobile application - capture check-in and check-out times for visits and track routes if dog walks with GPS tracking.

  • Staff management - keep track of conversations, calculate salaries, create custom rates, use the mobile app for field workers.

  • Text messaging - send text messages which can be delivered as either an email or a text and customize which types of messages are sent to which clients.

  • Invoicing and payments - invoices are automatically created for completed jobs and can then be edited or customized with services, staff, times, and pay rate. Payments are integrated into the system by adding a payment processor.

  • Time To Pet FAQs

    Time To Pet FAQs

    Below are some frequently asked questions for Time To Pet.

    Q. What type of pricing plans does Time To Pet offer?

    Time To Pet offers the following pricing plans:

    Starting from: US$35,00/month

    Pricing model: Subscription

    Free Trial: Available

    Clients are only billed for active staff members. Plans for Solo and Team. Contact Time To Pet for pricing for 25+ users.

    Q. What are the main features of Time To Pet?

    Time To Pet offers the following features:

    • ACH payments
    • Advanced reporting
    • Bulk emails
    • Client app & web portal
    • Comprehensive disaster management
    • Custom policy
    • Customer management
    • Customer portal
    • Customizable fields
    • Email confirmation
    • GPS & time tracking
    • GPS check-in / check-out
    • Invoicing
    • Key management
    • Late reminder notifications
    • Pet birthday tracking
    • Photo management
    • Quickbooks online integration
    • Real time online appointments
    • Recurring appointments
    • Scheduling
    • Staff management
    • Staff pay calculation
    • Time tracking by client
    • Time tracking by project
    • Veterinarian list maintenance
    • eReceipts

    Q. Who are the typical users of Time To Pet?

    Time To Pet has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Time To Pet support?

    Time To Pet supports the following languages:

    English

    Q. What type of pricing plans does Time To Pet offer?

    Time To Pet has the following pricing plans:

    Subscription

    Q. Does Time To Pet support mobile devices?

    Time To Pet supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Time To Pet integrate with?

    Time To Pet integrates with the following applications:

    Google Calendar, Microsoft Outlook, QuickBooks Online, Stripe

    Q. What level of support does Time To Pet offer?

    Time To Pet offers the following support options:

    Phone Support, Online Support