Lemax

Web-Based Software for Tour Operators, Travel Agencies, DMCs

About Lemax

Are you struggling with administration and efficiency, leading to missed opportunities?

Lemax is a complete software solution for travel agencies and tour operators which enables complete automation of:

1) Travel products and packages creation and pricing; 2) Sales workflow, fast quoting, CRM and upselling; 3) Operations with both suppliers and customers; 4) Finance and accounting and 5) Marketing, promotions and nurturing.

We help travel businesses unlock their full potential.

Key benefits of Lemax

  • Ensure profitability and increase sales
  • Enhance efficiency and save resources
  • Reliability to build strong relationships
  • Deliver amazing experiences

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Germany, Spain, France, United Kingdom, United States

    Supported Languages

    English

    Images

    Easily create and manage your travel products. Use travel components to create complex travel packages or groups, book flight tickets directly and use 3rd party supplier to book accommodation, transfers and activities.
    Online booking - allow your passengers or travel agents to find for all your products on your B2B or B2C website.
    Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.
    View 5 more
    Lemax video
    Lemax screenshot: Easily create and manage your travel products. Use travel components to create complex travel packages or groups, book flight tickets directly and use 3rd party supplier to book accommodation, transfers and activities. Lemax screenshot: Online booking - allow your passengers or travel agents to find for all your products on your B2B or B2C website. Lemax screenshot: Lemax screenshot: Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.

    Features

    Total features of Lemax: 27

    • API
    • Activities Booking
    • Booking Notes
    • CRM
    • Central Reservation System
    • Client Management
    • Customer Support
    • Dynamic Content
    • GDS/OTA Integration
    • Group Reservations
    • Itinerary Creation
    • Online Booking
    • Package Creation
    • Payment Processing
    • Pricing Management
    • Promotions Management
    • Quotes/Estimates
    • Rate Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Sales Pipeline Management
    • Supplier Management
    • Third Party Booking
    • Vendor Management
    • Website Integration
    • Website Management

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    Reviews

    Overall rating

    4,3 /5
    (14)
    Value for Money
    4,3/5
    Features
    4,1/5
    Ease of Use
    4,1/5
    Customer Support
    4,5/5

    Already have Lemax?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    Robert A.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Web-Based Operation System for DMC

    Reviewed on 2020/12/08

    Using Lemax we got speed, efficiency, flexibility and accuracy in serving our clients.

    Using Lemax we got speed, efficiency, flexibility and accuracy in serving our clients.

    Pros

    The ease of onboarding and integration with maximum support was very helpful to kick-start rapidly. Setting up Special Offers is practical. Available triggers make the system fully automated.

    Cons

    We are bracing up for a fully mobile optimised front-end.

    Response from Lemax

    Thank you Robert for the review! We enjoy very much working with you and we're happy to see Lemax has helped you grow!

    Hannah-jane E.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    We have a booking system that we can trust again.

    Reviewed on 2021/01/13

    From the start it genuinely felt as if we were working with Lemax as partners and striving for the...

    From the start it genuinely felt as if we were working with Lemax as partners and striving for the same goal. We were able to be open and honest so much so that it often felt as if we were working for the same company. This partnership and the genuine trust enabled us to implement Lemax within six months of signing contracts and has continued strongly and effectively since our go-live.

    Pros

    The modular structure of Lemax meant that we were able to start 'simple' and implement the key things that we needed to get the system up and running but with the confidence that we would be able to build on this foundation and add more features and functionality in line with our project plan.

    There is a strong element of flexibility and user-customisation within Lemax which was key for us, there are things that we can change and manage in-house without having to request changes from Lemax support. For example, Custom Fields, Service Types, Agent Commission, User Views. Little did we know how vital this would be in using Lemax to manage the COVID-19 crisis effectively in the system without relying on multiple spreadsheets and list.

    Cons

    The main area for improvement in Lemax from my perspective is the reporting functionality. You can get all of the information out of the system but this is not always quick or simple and a lot of extra work is required to effectively extract, combine, calculate and present the information that we need.

    Postak S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Other for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Lost my investment on this software. Don't recommend.

    Reviewed on 2019/03/13

    Because of the complexity, I discontinued the use of the software and later it was deactivated by...

    Because of the complexity, I discontinued the use of the software and later it was deactivated by them. I emailed Mate to requested to activate my account and see if there has been any changes but he didn't reply.

    Pros

    Tour cost calculation for various group sizes.

    Cons

    The itinerary builder is the worst. Pasting the texts from the word and formatting is a real pain. The coders have to do everything for heading, indent, paragraph spacing etc. and you have to pay for each customization. The software did not have the feature of creating of rooming chart and had to pay to build one but that also has limitation.

    Chris A.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    iTravel Review

    Reviewed on 2014/07/14

    I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own...

    I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own company, so I knew what was needed to start a successful travel agency. I knew how to do sales & marketing, website and the operations ' the only question was if I could find a system to help me with our data entry and custom made itineraries. I found iTravel online within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but iTravel and the ability to custom build our itineraries was the most crucial part of putting this all together. It isn't perfect, but it's pretty close and we are very happy with it.
    From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Lemax to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs.
    IMPLEMENTATION: The information provided and the personal training sessions were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Lemax was always willing to do it.
    USABILITY: The iTravel system isn't perfect, but it's pretty darn close. Overall it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. It would be useful to find a way to integrate it with Quickbooks. I think that could be a huge opportunity for iTravel and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown.
    SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Lemax has been nothing but outstanding.

    Andy S.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Lemax - Travel Agency Software

    Reviewed on 2020/12/07

    Very good, we live on the other side of the world ( New Zealand) to head office Lemax our time...

    Very good, we live on the other side of the world ( New Zealand) to head office Lemax our time zones are not ideal, but we found their service and support excellent, particularly in the implementation and training phase.

    Pros

    Comprehensive tool covering all aspects of our tour operations. Great reporting features, user friendly functionality.

    Cons

    Lemax software Licensing model is a barrier to entry for smaller business wanting to get started and perhaps a subscription model maybe more acceptable. Easy Integration of leading CRM systems would be an excellent advancement. I believe this is coming

    Response from Lemax

    Thank you Andy for the review! It's a pleasure to work with you and the whole No. 8 team!

    Showing 5 reviews of 14 Read all reviews

    Lemax FAQs

    Below are some frequently asked questions for Lemax.

    Lemax offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Lemax is a subscription-based software with the subscription being paid annually. The price of an annual subscription depends on the number of users and modules needed.

    We do not have any information about Lemax features

    Lemax has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Lemax supports the following languages:

    English

    Lemax supports the following devices:

    Lemax integrates with the following applications:

    Galileo, OnPay Solutions, PayPal, Stripe, WordPress, Worldpay

    Lemax offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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