Lemax

SaaS-based business process automation solution.

4,3 /5 (11 reviews) Write a Review!

Lemax Overview

What is Lemax?

Lemax offers the market-leading SaaS-based business process automation solution, specialised in the travel industry. The end-to-end solution modernises the way tour operators work. The functionalities designed for governing the entire travel business from sales, marketing, inventory management, operations, finances, email communications to multi-brand business process management. Through its complete solution combining technology, unparalleled services and support, Lemax empowers travel business leaders to easily plan, execute, and manage complex processes to make informed decision for profitability and sustainable growth.

Lemax Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Lemax is a subscription based cloud software with the subscription being paid annually.
The price of annual subscription depends on the number of users and modules needed.


Lemax Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Japan and 3 others, Germany, Brazil, Mexico
Supported Languages
English

Media

Online booking - allow your passengers or travel agents to find for all your products on your B2B or B2C website.
Easily create and manage your travel products. Use travel components to create complex travel packages or groups, book flight tickets directly and use 3rd party supplier to book accommodation, transfers and activities.
Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.
Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.
Lemax video Lemax screenshot: Online booking - allow your passengers or travel agents to find for all your products on your B2B or B2C website. Lemax screenshot: Easily create and manage your travel products. Use travel components to create complex travel packages or groups, book flight tickets directly and use 3rd party supplier to book accommodation, transfers and activities. Lemax screenshot: Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers. Lemax screenshot: Win more sales with quick responses and beautiful itineraries. Our powerful engine helps you save your time by fast quoting and invoicing of your customers.

Lemax Reviews

Lemax Reviews

Overall rating
4,3
/
5
Excellent
6

Very good
4

Average
0

Poor
0

Terrible
1

Value for Money
4,2
Features
4
Ease of Use
4
Customer Support
4,5
91% recommended this app
Jason B.

Great Travel Agency Software!

Generate itineraries and price quotes quickly and accurately. Generate Receipts and have insights into bookings and accounting.


Chris A.

iTravel Review

I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own company, so I knew what was needed to start a successful travel agency. I knew how to do sales & marketing, website and the operations ' the only question was if I could find a system to help me with our data entry and custom made itineraries. I found iTravel online within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but iTravel and the ability to custom build our itineraries was the most crucial part of putting this all together. It isn't perfect, but it's pretty close and we are very happy with it.
From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Lemax to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs.
IMPLEMENTATION: The information provided and the personal training sessions were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Lemax was always willing to do it.
USABILITY: The iTravel system isn't perfect, but it's pretty darn close. Overall it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. It would be useful to find a way to integrate it with Quickbooks. I think that could be a huge opportunity for iTravel and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown.
SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Lemax has been nothing but outstanding.


Postak S.

Lost my investment on this software. Don't recommend.

Because of the complexity, I discontinued the use of the software and later it was deactivated by them. I emailed Mate to requested to activate my account and see if there has been any changes but he didn't reply.


Elaine D.

Very user friendly product with an amazing support team.

We improved our operational efficiency and icreased the ability to sell Online to B2C and B2B customers.


Daniela M.

Great tool, with a lot more features than what I expected


Jason B.
Industry: Hospitality
Company size: 11-50 Employees

Great Travel Agency Software!

Used Daily for 2+ years
Reviewed on 2018/07/12
Review Source: Capterra

Generate itineraries and price quotes quickly and accurately. Generate Receipts and have insights into bookings and accounting.

Pros

The days of making itineraries for clients are gone! If you can't generate itineraries and quotes quickly and accurately you can't compete. LEMAX and their "iTravel" Software has been essential for helping our travel business to grow. It has so many features and can help us to automatize many aspects of our business.

Cons

Well it is very complex and therefore takes a lot of work to set up. It has definitely not been an easy implementation process, but the LEMAX team has been there to help us every step of the way.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chris A.

iTravel Review

Reviewed on 2014/07/14
Review Source: Capterra

I was working in the travel industry in Costa Rica for 8.5 years before I decided to start my own company, so I knew what was needed to start a successful travel agency. I knew how to do sales & marketing, website and the operations ' the only question was if I could find a system to help me with our data entry and custom made itineraries. I found iTravel online within the first two weeks of starting the business and without doubt this has been the most integral part of the process. Anyone can build a website and we have lots of experience in the Sales & Operations side of a travel agency, but iTravel and the ability to custom build our itineraries was the most crucial part of putting this all together. It isn't perfect, but it's pretty close and we are very happy with it.
From the start the system has been just about everything we needed, but the ability, willingness and flexibility from Lemax to customize it even more for our specific company has been amazing. It is incredible how much we are able to customize someone else's system to our specific needs.
IMPLEMENTATION: The information provided and the personal training sessions were immensely helpful as we got started. As mentioned before, the more we played in the system the more we wanted to customize things and Lemax was always willing to do it.
USABILITY: The iTravel system isn't perfect, but it's pretty darn close. Overall it has been very easy to add rates, build customized itineraries and run reports in the system. We LOVE how much we can customize the itinerary itself to the custom fields we use in the background to track things. The ability to create and save templates is a HUGE time saver. It would be useful to find a way to integrate it with Quickbooks. I think that could be a huge opportunity for iTravel and the clients (including us) would love it. The ability to customize your dashboard would be nice too ' display graphs of certain metrics we track as opposed to the standard graphs that we are all shown.
SUPPORT: The ability to customize the system to our needs has been incredible. It's always scary to work with an online company you've never met and that is so far away, but we are so glad we found them. In any business customer service is the most important part of the job, and great customer service can be hard to find in any culture and any country. We've had constant questions and requests and the service we've received from Lemax has been nothing but outstanding.

Rating breakdown

Ease of Use
Customer Support

Postak S.
Industry: Hospitality
Company size: 2-10 Employees

Lost my investment on this software. Don't recommend.

Used Other for 6-12 months
Reviewed on 2019/03/13
Review Source: GetApp

Because of the complexity, I discontinued the use of the software and later it was deactivated by them. I emailed Mate to requested to activate my account and see if there has been any changes but he didn't reply.

Pros

Tour cost calculation for various group sizes.

Cons

The itinerary builder is the worst. Pasting the texts from the word and formatting is a real pain. The coders have to do everything for heading, indent, paragraph spacing etc. and you have to pay for each customization. The software did not have the feature of creating of rooming chart and had to pay to build one but that also has limitation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Elaine D.
Industry: Hospitality
Company size: 51-200 Employees

Very user friendly product with an amazing support team.

Used Daily for 2+ years
Reviewed on 2018/06/17
Review Source: Capterra

We improved our operational efficiency and icreased the ability to sell Online to B2C and B2B customers.

Pros

Lemax support team never fails to assist. They continuously develop and provide solutions for the customer - an ever evolving system. Implementation was one of the smoothest we have ever been through. The entire project was effectively managed from their side and only handed over once us (customer) was completely satisfied.

Cons

After the implementation, there were some specific issues that bothered us, but implementation and support teams took the effort - at the end, everything were solved so I found no negative factor at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniela M.

Great tool, with a lot more features than what I expected

Used Daily for 6-12 months
Reviewed on 2018/04/20
Review Source: Capterra

Pros

I found this system very easy to learn and to implement. The learning process was very easy and the people that teach you are great, with great disposition and patience to teach you. The system has many more capabilities that what I expected, more options to help you have lots of information and data to make reports and evaluate your sales.

The support has been very helpful we have gotten responses very fast to all of our questions, even with the very large time difference. I have very high expectations about how this system will help my business thrive and develop. It was definitely a wise
investment.
The possibility of clients to access directly to make inquiries and check cost of services.
All of the B2B functionality.

Cons

I think I would really like the idea of making changes in a way that we can replicated to other markets without having to make them one by one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 11 user ratings
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Lemax Pricing

Lemax Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Lemax is a subscription based cloud software with the subscription being paid annually.
The price of annual subscription depends on the number of users and modules needed.

Lemax is a subscription based cloud software with the subscription being paid annually.
The price of annual subscription depends on the number of users and modules needed.

Value for Money
4,2/5
Based on 11 user ratings
Compare value for money rating with alternatives
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Lemax Features

Lemax Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4/5
Based on 11 user ratings
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Categories

Additional information for Lemax

Additional information for Lemax

Key features of Lemax

  • Accommodation Booking
  • Activities Booking
  • Administrative Tools
  • Agent & Corporate Contracting
  • Booking Notes
  • Central Reservation System
  • Centralized Management
  • Coach Booking
  • Custom FIT Bookings
  • Custom Packages
  • Flight Booking
  • For Transportation
  • GDS / OTA Integration
  • Guest Management
  • Interactive Mapping
  • Itinerary Creation
  • Membership Management
  • Mid Office Functionality
  • Multiple Rate Plans
  • Online Booking
  • Onsite Payment Processing
  • Outbound Communication
  • Payment Plans
  • Payment Processing
  • Price / Margin Management
  • Pricing Management
  • Rental Car Reservations
  • Revenue Reporting
  • Sales Force Tracking
  • Sales Management
  • Serves Adventure Tours
  • Serves Cruise Ship Tours
  • Serves Student Tours
  • Serves Vacation Rental
  • Single / Group Reservations
  • Small Accommodation
  • Third Party Booking
  • Waitlist Clearance
  • Web Service Integration

Benefits

  • Technology that resolves challenges of today and tomorrow
  • Functionalities designed for governing the entire travel business
  • End-to-end travel business solution that inspires leaders' confidence
  • Service of a higher calibre
  • Proven excellence

  • Lemax FAQs

    Lemax FAQs

    Below are some frequently asked questions for Lemax.

    Q. What type of pricing plans does Lemax offer?

    Lemax offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Lemax is a subscription based cloud software with the subscription being paid annually. The price of annual subscription depends on the number of users and modules needed.

    Q. What are the main features of Lemax?

    Lemax offers the following features:

    • Accommodation Booking
    • Activities Booking
    • Administrative Tools
    • Agent & Corporate Contracting
    • Booking Notes
    • Central Reservation System
    • Centralized Management
    • Coach Booking
    • Custom FIT Bookings
    • Custom Packages
    • Flight Booking
    • For Transportation
    • GDS / OTA Integration
    • Guest Management
    • Interactive Mapping
    • Itinerary Creation
    • Membership Management
    • Mid Office Functionality
    • Multiple Rate Plans
    • Online Booking
    • Onsite Payment Processing
    • Outbound Communication
    • Payment Plans
    • Payment Processing
    • Price / Margin Management
    • Pricing Management
    • Rental Car Reservations
    • Revenue Reporting
    • Sales Force Tracking
    • Sales Management
    • Serves Adventure Tours
    • Serves Cruise Ship Tours
    • Serves Student Tours
    • Serves Vacation Rental
    • Single / Group Reservations
    • Small Accommodation
    • Third Party Booking
    • Waitlist Clearance
    • Web Service Integration

    Q. Who are the typical users of Lemax?

    Lemax has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Lemax support?

    Lemax supports the following languages:

    English

    Q. What type of pricing plans does Lemax offer?

    Lemax has the following pricing plans:

    Subscription

    Q. Does Lemax support mobile devices?

    We do not have any information about what devices Lemax supports

    Q. What other apps does Lemax integrate with?

    Lemax integrates with the following applications:

    OnPay Solutions, PayPal, Stripe, Wordpress, Worldpay

    Q. What level of support does Lemax offer?

    Lemax offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials