About Tangoe TEM

Tangoe Telecom Expense Management software provides procurement management, best-in-class contract sourcing, asset expenses management, consulting, and more. With the aim of improving operational and expense costs, Tangoe TEM boasts a range of features and support to aid businesses with their expense management and provide one central solution for supporting any expense, asset or usage type.

The tools within Tangoe TEM help users to reduce business costs, control delivery costs, create savings opportunities and business processes, reach service level agreements, audit and validate assets, implement governance, and enable business awareness and analysis. With strategic consulting, Tangoe TEM gives users advice on how to optimize expenses, align rates with market conditions, migrate appropriate liability models, and more.

With the aim of minimizing and streamlining costs, Tangoe TEM’s expense management features provide the tools to process invoices, validate audits, resolve disputes, optimize, and manage contracts and payments. Business users can manage their finances with cost and performance tracking, budgeting, forecasting and service level management. Tangoe TEM provides a usage management feature to identify overspending and align budgets, as well as procurement tools to carry out and streamline ordering and fulfillment.

Key benefits of Tangoe TEM

  • Global IT Expense Management (ITEM) solution to provide complete visibility into all IT spend.

  • Implement Tangoe TEM’s best-in-class practices when creating contracts.

  • Build a catalog of both fixed or mobile services to gain visibility and insight.

  • Reduce asset expenses by minimizing mobile and fixed total cost of ownership.

  • Benefit from Tangoe TEM’s consulting & support on a range of subjects relating to telecom expense management.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia, India, Germany

    Supported Languages

    English

    Images

    Tangoe TEM - service inventory
    Tangoe TEM - finance manager cost savings
    Tangoe TEM - finance manager invoices
    Tangoe TEM - invoicing
    View 5 more
    Tangoe TEM screenshot: Tangoe TEM - service inventory Tangoe TEM screenshot: Tangoe TEM - finance manager cost savings Tangoe TEM screenshot: Tangoe TEM - finance manager invoices Tangoe TEM screenshot: Tangoe TEM - invoicing

    Features

    Total features of Tangoe TEM: 11

    • Asset Lifecycle Management
    • Asset Management
    • Auditing
    • Benchmarking
    • Budgeting
    • Contract Management
    • Conversion Rate Optimization
    • Expense Tracking
    • Financial Management
    • Invoice Processing
    • Procurement Management

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    Reviews

    Overall rating

    3,8 /5
    (5)
    Value for Money
    3,8/5
    Features
    3,8/5
    Ease of Use
    4/5
    Customer Support
    3,8/5

    Already have Tangoe TEM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Jayne W.
    Overall rating
    • Industry: Textiles
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tangoe Rivermine TEM Review

    Reviewed on 2017/02/17

    We were able to implement the Rivermine system in 6 months without any major problems with limited...

    We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

    Pros

    I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

    Cons

    When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

    John M.
    Overall rating
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Tangoe TEM

    Reviewed on 2017/02/24

    We have been using Tangoe's software platform to manage our global telecom spend for the last two...

    We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

    Pros

    Quick access to invoices and billing information.

    Cons

    Would desire more comprehensive and easier to use reporting tools.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    A Middle of the Road TEM

    Reviewed on 2019/02/08

    Pros

    We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

    Cons

    Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

    Jeff S.
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Fixed TEM Services

    Reviewed on 2017/02/24

    Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that...

    Billing is handled responsibly with no issues. Tangoe provides a depth of expertise to ensure that we are paying what we are supposed to pay on time.

    Brandi M.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 5 001-10 000 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Tangoe was our first attempt at utilizing a TEM provider to manage our Telecom spend.

    Reviewed on 2017/06/07

    We were able to get a basic insite into our Telecom spend overall.

    We were able to get a basic insite into our Telecom spend overall.

    Pros

    Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

    Cons

    We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.

    Showing 5 reviews of 5 Read all reviews

    Tangoe TEM FAQs

    Below are some frequently asked questions for Tangoe TEM.

    Tangoe TEM offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tangoe for pricing information.

    Tangoe TEM offers the following features:

    • Asset lifecycle management
    • Auditing
    • Benchmarking
    • Best practices
    • Bill importing
    • Bill verification
    • Billing for data
    • Billing for voice
    • Budgeting & forecasting
    • Business process control
    • Chargeback tracking
    • Contract management
    • Contract negotiation
    • Conversion rate optimization
    • Custom rate plans
    • Expense tracking
    • Financial management
    • Fixed line compatibility
    • Flexible search
    • Flexible user reporting
    • Fraud controls
    • Historical audit
    • IRS compliance
    • Internal cost allocation
    • Invoice processing
    • Long distance WiFi support
    • Mobile line compatibility
    • Move / add / change options
    • Multi-variable invoicing
    • Multiple payment options
    • Network mapping
    • Open database design
    • Payment dispute
    • Procurement management
    • Service level management
    • Split billing
    • Supports WiFi hotspots
    • Supports WiMAX
    • Usage reporting

    Tangoe TEM has the following typical customers:

    Large Enterprises, Mid Size Business

    Tangoe TEM supports the following languages:

    English

    Tangoe TEM supports the following devices:

    iPhone, iPad

    Tangoe TEM integrates with the following applications:

    AirWatch, Flow, MobileIron

    Tangoe TEM offers the following support options:

    Phone Support, Online Support

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