Tangoe TEM

3.5 (13)
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Telecom expense management, consulting & support

About Tangoe TEM

Tangoe Telecom Expense Management software provides procurement management, best-in-class contract sourcing, asset expenses management, consulting, and more. With the aim of improving operational and expense costs, Tangoe TEM boasts a range of features and support to aid businesses with their expense management and provide one central solution for supporting any expense, asset or usage type.

The tools within Tangoe TEM help users to reduce business costs, control delivery costs, create savings opportunities and business processes, reach service level agreements, audit and validate assets, implement governance, and enable business awareness and analysis. With strategic consulting, Tangoe TEM gives users advice on how to optimize expenses, align rates with market conditions, migrate appropriate liability models, and more.

With the aim of minimizing and streamlining costs, Tangoe TEM’s expense management features provide the tools to process invoices, validate audits, resolve disputes, optimize, and manage contracts and payments. Business users can manage their finances with cost and performance tracking, budgeting, forecasting and service level management. Tangoe TEM provides a usage management feature to identify overspending and align budgets, as well as procurement tools to carry out and streamline ordering and fulfillment.


Key benefits of Tangoe TEM

  • Global IT Expense Management (ITEM) solution to provide complete visibility into all IT spend.

  • Implement Tangoe TEM’s best-in-class practices when creating contracts.

  • Build a catalog of both fixed or mobile services to gain visibility and insight.

  • Reduce asset expenses by minimizing mobile and fixed total cost of ownership.

  • Benefit from Tangoe TEM’s consulting & support on a range of subjects relating to telecom expense management.

  • Images

    Tangoe TEM Software - Tangoe TEM - service inventory
    Tangoe TEM Software - Tangoe TEM - finance manager cost savings
    Tangoe TEM Software - Tangoe TEM - finance manager invoices
    Tangoe TEM Software - Tangoe TEM - invoicing
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    Tangoe TEM Software - Tangoe TEM - service inventory
    Tangoe TEM Software - Tangoe TEM - finance manager cost savings
    Tangoe TEM Software - Tangoe TEM - finance manager invoices
    Tangoe TEM Software - Tangoe TEM - invoicing

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    Reviews

    Overall rating

    3.5 /5
    (13)
    Value for Money
    3.3/5
    Features
    3.4/5
    Ease of Use
    3.3/5
    Customer Support
    3.5/5

    Already have Tangoe TEM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 13
    Mohamed
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001–5,000 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    techntechnology expense management solutionsology expense management solutions

    Reviewed on 2024/04/04

    largest ecosystem of global partners industry’s first complete solution for telecom, mobile, and...

    largest ecosystem of global partners industry’s first complete solution for telecom, mobile, and cloud cost management

    Pros

    industry leader driving innovation largest ecosystem of global partners

    Cons

    No comment about it as to follow up for any bad experiences

    Jennifer
    Overall rating
    • Industry: Construction
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy to use

    Reviewed on 2021/09/13

    Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can...

    Before using Tangoe, we employed 4 employees to pay all the Telecom bills, now one person can handle all of them (excellent use of employee time.)

    Pros

    Tangoe Software is very easy to use, excellent to help with the auditing process.

    Cons

    My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment.

    Mark
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Ascension Use of Tangoe

    Reviewed on 2021/09/14

    Very poor customer service - the worst I've experienced in my extensive IT career. Escalation of...

    Very poor customer service - the worst I've experienced in my extensive IT career. Escalation of issues gets no results. Going on 4th month of being LIVE on new platform and still not in a "solid state". Tangoe is charging us for "spend", but the spend report they generate does not match the spend amount from reports generated in Telecom. I requested billing report details by a certain date due to a leadership inquiry and got no response from Tangoe. Tangoe does not respond to customer hardship and is out of touch from a customer service standpoint.

    Pros

    Provisioning interface (improved from CMP).

    Cons

    Reporting is not as robust as promised, mainly due to inability to customize reports as in CMP (changes require a Tangoe associate to code in SQL or load desired report to individual user's "instance"). Data is not as centralized as it was in CMP. Our automated reports are still not generating monthly due to Telecom not being able to handle the amount of data. Worst of all, there is no level of urgency to remedy customer-impacting issues.

    John
    Overall rating
    • Company size: 10,000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Tangoe TEM

    Reviewed on 2017/02/24

    We have been using Tangoe's software platform to manage our global telecom spend for the last two...

    We have been using Tangoe's software platform to manage our global telecom spend for the last two years. The platform has enabled us to eliminate timely manually processes, enhanced our audit controls, and provides a database of spend data that can be leveraged for financial analysis and vendor negotiations. The tool is easy to use with minimal learning curve for new employees. Tangoe's customer support is always available and willing to work with us on new challenges regarding cost allocations for new services and any other billing issues. I have been very satisfied with the relationship and the value we have received related to the cost.

    Pros

    Quick access to invoices and billing information.

    Cons

    Would desire more comprehensive and easier to use reporting tools.

    Jayne
    Overall rating
    • Industry: Textiles
    • Company size: 5,001–10,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tangoe Rivermine TEM Review

    Reviewed on 2017/02/17

    We were able to implement the Rivermine system in 6 months without any major problems with limited...

    We were able to implement the Rivermine system in 6 months without any major problems with limited Staff; along with meeting the ROI analysis - the Tangoe Team was great to work with! We continue to meet on a regular basis to ensure we are utilizing and understanding all capabilities of the software and I recently joined the monthly and quarterly user group meetings.

    Pros

    I like automation, eliminating paper bills and loading the contracts; also having telecom inventory in 1 platform and ease of use for the mobile store and having the capability of the user printing mobility reports. Freeing up my time to work on other telecom / procurement projects.

    Cons

    When you select something, it appears that you need to select the option twice. When searching for mobility circuits, should have an option to select by user name.

    Showing 5 reviews of 13 Read all reviews

    Tangoe TEM FAQs

    Below are some frequently asked questions for Tangoe TEM.

    Tangoe TEM offers the following pricing plans:

    • Starting from: US$1.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Tangoe for pricing information.

    Tangoe TEM has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Tangoe TEM supports the following languages:

    English

    Tangoe TEM supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Tangoe TEM integrates with the following applications:

    Flow, Ivanti Neurons for MDM

    Tangoe TEM offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

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