About Freshcaller

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


Key benefits of Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.

Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.

Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.

Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.

Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.


Images

Freshcaller Software - Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller Software - Monitor calls in real-time and join in on calls even when working remotely
Freshcaller Software - Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller Software - The interactive voice response system (IVR) lets users route customer calls to teams or agents with a customizable call flow mechanism
Freshcaller Software - Create custom voicemail messages and greetings
Freshcaller Software - Offer toll-free numbers in US, UK, and Canada to solicit new leads
Freshcaller Software - Create custom business hours for every department
View 8 more
Freshcaller video
Freshcaller Software - Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globe
Freshcaller Software - Monitor calls in real-time and join in on calls even when working remotely
Freshcaller Software - Call conferencing lets users add other agents to an ongoing call and have a multi-way conversation
Freshcaller Software - The interactive voice response system (IVR) lets users route customer calls to teams or agents with a customizable call flow mechanism
Freshcaller Software - Create custom voicemail messages and greetings
Freshcaller Software - Offer toll-free numbers in US, UK, and Canada to solicit new leads
Freshcaller Software - Create custom business hours for every department

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Freshcaller

4 (35)
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Starting Price

US$15,00
month
US$15,00
month

Pricing Options

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Free trial
Free version
Free trial

Features

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Integrations

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85

Ease of Use

3,9 (35)
4,5 (3 257)

Value for Money

3,8 (35)
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Customer Service

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Reviews

Overall rating

4 /5
(35)
Value for Money
3,8/5
Features
3,8/5
Ease of Use
3,9/5
Customer Support
3,8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 35
Mian
Mian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Service Made Easy

Reviewed on 2019/10/10

After looking at many companies offering online telephone support system, we decided to go with...

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features
2. Get entire call history with cost and recordings
3. Cost effective compared to larger companies
4. Seamless integration with all products

Cons

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

Dave
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Freshcaller for SMBs

Reviewed on 2020/07/30

I've developed a great relationship with the entire Freshworks team, however I feel extra close...

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Alternatives Considered

Five9

Reasons for Choosing Freshcaller

Cost and ability to integrate with Freshdesk.

Switched From

Five9

Reasons for Switching to Freshcaller

Seamless intergration with Freshdesk.
Bo
Bo
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Product is okay - handy to have everything connected - technical support is overwhelmed

Reviewed on 2019/12/04

My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood...

My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.

Pros

I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.

Cons

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good product but quite expensive

Reviewed on 2023/08/13

Pros

Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.

Cons

Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.

Alternatives Considered

Front

Reasons for Choosing Freshcaller

Costs

Switched From

Salesforce Platform
Amanda
Amanda
Overall rating
  • Industry: Publishing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great inexpensive ticketing system

Reviewed on 2022/05/13

Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login...

Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks.

Pros

Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward.

Cons

The reports function leaves a lot to be desired.

Showing 5 reviews of 35 Read all reviews

Freshcaller FAQs

Below are some frequently asked questions for Freshcaller.

Freshcaller offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring

Freshcaller has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Freshcaller supports the following languages:

Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish

Freshcaller supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Freshcaller integrates with the following applications:

Agile CRM, BigCommerce, Freshdesk, Freshsales, Freshservice, HubSpot CRM, Nimble, Pipedrive, ResponseTap, Voicebase Online, WooCommerce, Zapier, Zendesk Sell, Zoho CRM, noCRM.io

Freshcaller offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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