Freshcaller
About Freshcaller
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.
With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.
Key benefits of Freshcaller
Freshdesk Contact Center (Formerly Freshcaller) helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.
Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.
Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.
Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.
Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.
Images
Not sure about Freshcaller?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Salesforce Sales Cloud
Freshdesk
Nextiva Contact Center
Five9
Reviews
Already have Freshcaller?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Publishing
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great inexpensive ticketing system
Reviewed on 2022/05/13
Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login...
Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks.
Pros
Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward.
Cons
The reports function leaves a lot to be desired.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshcaller for SMBs
Reviewed on 2020/07/30
I've developed a great relationship with the entire Freshworks team, however I feel extra close...
I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.
Pros
Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.
Cons
Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.
Alternatives Considered
Five9Reasons for Choosing Freshcaller
Cost and ability to integrate with Freshdesk.Switched From
Five9Reasons for Switching to Freshcaller
Seamless intergration with Freshdesk.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Product is okay - handy to have everything connected - technical support is overwhelmed
Reviewed on 2019/12/04
My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood...
My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.
Pros
I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.
Cons
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good product but quite expensive
Reviewed on 2023/08/13
Pros
Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.
Cons
Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.
Alternatives Considered
FrontReasons for Choosing Freshcaller
CostsSwitched From
Salesforce Platform- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Friendly user tool for Team Leaders
Reviewed on 2023/01/02
From the time I've started using this tool, all channels like chat, voice and email are easily to...
From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.
Pros
This tool or software is easy to navigate and easy to use even without proper training because all options and instructions are clear and visible.
Cons
The more options available sometimes it could confuse the user on which to select or follow.
Freshcaller FAQs
Below are some frequently asked questions for Freshcaller.Q. What type of pricing plans does Freshcaller offer?
Freshcaller offers the following pricing plans:
- Starting from: US$15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring
Q. Who are the typical users of Freshcaller?
Freshcaller has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshcaller support?
Freshcaller supports the following languages:
Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish
Q. Does Freshcaller support mobile devices?
Freshcaller supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshcaller integrate with?
Freshcaller integrates with the following applications:
Agile CRM, BigCommerce, Freshdesk, Freshsales, Freshservice, HubSpot CRM, Nimble, Pipedrive, ResponseTap, WooCommerce, Zapier, Zendesk Sell, Zoho CRM, noCRM.io
Q. What level of support does Freshcaller offer?
Freshcaller offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Freshcaller.
Call Centre Software
