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Wingmate

Name: Wingmate
Rating: 4.5 (88 reviews)

Wingmate

4.5 (88)

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Field Service Management Software

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About Wingmate

Wingmate offers a solution that incentivizes field service companies to send in sales leads from their day-to-day. Employees are given a simple app to report opportunities and send them instantly to the sales teams. Beyond capturing sales leads, Wingmate helps businesses to launch field staff sales campaigns, spot competitive intelligence, report equipment, customer or safety issues, and more.

Wingmate manages the entire campaign, encouraging and rewarding lead generators for sales, as well as providing detailed analytics for the office. Wingmate helps businesses to knock out competitors, up-sell existing customers, or even scout new businesses opportunities.

Wingmate works with many field service organizations with field staff, drivers, technicians etc., in industries including: environmental services, telecommunication, utilities, couriers, construction / contracting, real estate, and maintenance.

A simple and engaging mobile app is provided for field service staff forces (drivers, technicians, etc) and a bare bone CRM for sales. An analytics dashboard helps management to track the incentivization program every step of the way.

Key benefits of Wingmate

• Leverage the collective intelligence of your whole team by equipping them with a tool to collect intelligence and opportunities.

• Make sure everyone is on track with reminders, gamification, and email, SMS and push notifications.

• Measure and track the performance of campaigns and individuals with Wingmate's in depth analytics.

• Send the right leads to the right salespeople with Wingmate's smart lead routing.

• Action deals and communicate with the frontline via Wingmate's sales web platform.

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Starting Price

US$30.00

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Pricing Options

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Features

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Value for Money

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Reviews

Overall rating

4.5 /5

(88)

Value for Money

4.4/5

Features

4.3/5

Ease of Use

4.7/5

Customer Support

4.6/5

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Showing 5 reviews of 88 Read all reviews

Showing 5 reviews of 88

Brian

Overall rating

Industry: Textiles
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best CRM/Lead Generation program in the market

Reviewed on 2021/08/18

A+!!!! [SENSITIVE CONTENT] and all his team members are truly amazing. They are willing to listen...

A+!!!! [SENSITIVE CONTENT] and all his team members are truly amazing. They are willing to listen to improvement suggestions and often find a way to add those requests to your platform. I can't say enough out our PM [SENSITIVE CONTENT]! He is amazing and I don't want to talk him up too much for fear that someone may try to snag him up, but he is awesome! The behind the scene people [SENSITIVE CONTENT] are also very easy to get a hold of and extremely responsive and helpful.

Pros

Very easy and user friendly. Willing to make improvements on the fly that allow for more ease of use from the user. Front-line users can add leads in 2 to 3 steps with little typing required. The app allows you to pull information about an account instantly. Customize the program for our needs and take our input to make the program even better.

Cons

I wasn't available or I didn't start using it sooner!

Nana

Overall rating

Industry: Transportation/Trucking/Railroad
Company size: 10,000+ Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Wingmate Review

Reviewed on 2019/10/08

Overall I love the way Wingmate allows me to excel at my job. I am able to connect with my...

Overall I love the way Wingmate allows me to excel at my job. I am able to connect with my Frontline co-workers and have them feed me new and exciting leads, in order for me to be successful in my role. Feedback is quick and easy to review, as I get email notifications any time the app is updated.

Pros

I like the user friendliness of the software. Even if your not the most computer literate person, the software is easy to learn and use. I also like how it's easy to navigate through the different pages with just a simple click of button and how easy it is to stay connected to other users within the app.

Cons

The one flaw I would say the software has, is the lack of confirmation when changing the status of a lead. For example if I wanted to change the status to a lead back to its original status, I don't have access to do so myself. Other than that, I really enjoy the software and all its functionalities!

Response from Wingmate

Thanks so much for the feedback Nana! We understand that moving a lead through the sales cycle can be done with just the click of a button so it's important to be mindful when moving it forward. Since the deal stages are tied to the rewards for frontline workers, we do not have the functionality for sales accounts to move leads back. However, you can always reach out to any manager (or get in touch with us!) whenever a lead needs to be moved back.

Really glad to have you as part of the program!

Danny

Overall rating

Industry: Environmental Services
Company size: 201–500 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 1.0 /10

Wingmate Review

Reviewed on 2022/10/03

Pros

Need a better funnel and exact service level

Cons

I would like a funnels for sales won broken down by month as well as proposal with estimated start month I would like to put service level by qty and how often serviced

Jonathan

Overall rating

Industry: Environmental Services
Company size: 11–50 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Wingmate is not just for Large Companies

Reviewed on 2019/10/08

My overall experience with Wingmate is very positive. I have pocketed a good amount of income that...

My overall experience with Wingmate is very positive. I have pocketed a good amount of income that I would have otherwise not received and helped my company sell more equipment. With my earnings, I like to treat my family, so the incentive is there for me to continue to put in more leads.

Pros

What I love about Wingmate is that it takes a very dubious task and turns it into additional income for people at the ground level of any company. What would usually take 5-10 minutes out of your day to add a single lead, can now take seconds.

You can then track those leads through an online dashboard. The design of the dashboard is very well organized and easy to read. Because of the ease of use, Wingmate extends to all companies no matter how small.

Cons

What I like least about this software is that my company is currently not using it to its advantage. With a lead tracking dashboard that is catalogued beautifully and an app that is widely available, everyone in the company has the ability and should be more focused on pumping the system full of leads and generating more sales.

Response from Wingmate

Thank you so much for the review Jonathan, the feedback is much appreciated! If there is ever anything we can do to improve please let us know

Jordan

Overall rating

Industry: Transportation/Trucking/Railroad
Company size: 10,000+ Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Product Review

Reviewed on 2019/10/08

I have to say Wingmate has changed the way I view our front line, not only is it a tool for us...

I have to say Wingmate has changed the way I view our front line, not only is it a tool for us Salesmen but our drivers now have the ability to act as a Salesmen while delivering our promises. It gives them a tool to use in their everyday duties. Being from operations in my previous position with Purolator, it was really nice to see that our driver's voices are being heard and I have a direct roll into making that a dream come true.

Pros

The thing I like most about Wingmate is that Wingmate was able to give our driver's a voice that is being heard. Wingmate is that tool that has bridged that gap between or front line and our Sales team.

Cons

The only thing I liked the least about Wingmate is that fact that it scares some of our older drivers away, who in fact would actually be bringing in Gold. Other than that I have 0 complains. Great software and tool to get the job done!