Frontline sales incentivization platform
4.5/5 (22 reviews)Gopher Leads offers a solution that incentivizes frontline teams to send in sales leads from their day-to-day. Employees are given a simple app to capture opportunities and send them instantly to the sales teams. Beyond capturing sales leads, Gopher Leads helps businesses to launch frontline sales campaigns, spot competitive intelligence, report equipment, customer or safety issues, and more.
Gopher Leads manage the entire campaign, encouraging and rewarding lead generators for sales, as well as providing detailed analytics for the office. Gopher Leads helps businesses to knock out competitors, up-sell existing customers, or even scout new businesses opportunities.
Gopher Leads work with many service based organizations with frontline drivers, technicians etc., in industries including: environmental services, telecommunication, utilities, couriers, construction / contracting, real estate, and maintenance.
A simple and engaging mobile app is provided for frontline forces (drivers, technicians, etc) and a bare bone CRM for sales. An analytics dashboard helps management to track the incentivization program every step of the way.
Pros
I enjoyed the portability aspect of being able to send in the referrals off of the phone instead of having to log into a computer. I enjoyed the detailed aspect of the emails. Instead of logging into each one individually. The e-mail gave the notes and it had a lead number in the subject line. When sending in referrals. They were dealt in a timely matter and if there was anything more I needed to add in, I could at anytime. Very easy to use.
Cons
I found that the pictures when taken would make the picture smaller. It would cut off some of the address or the name and there was no way to enlarge it. I found that the Gopher program did not tie in with the Telus Program, so there are some issues with not being paid the right amount or the sales not registering properly on the Telus end. Leads only lasted for a certain amount in the system before they were removed off of the application due to the amount of volume. It would be nice to have a search on it or list them in folders by month. It was only used for sales. Using it for upgrades or adding software would be a nice addition.
Thanks Tyler for your awesome review and insightful feedback! It has been great working with your organization. Hopefully, we will be back once we get a formal program hashed out.
In regards to the picture issue, our technology team is working hard to reduce this from happening. Because we see so many different smartphones being used, It takes a little time to make the picture size the same on every device.
Once again thanks for your support and it's been a pleasure working with you and your team.
Pros
I like that it was simple to use, it kept you informed on your sales and the contact with the customer, as well as a way to reply to the CSR. It is quick and easy to take a screen shot and auto fill the address
Cons
I found that it started out really well with quick response to the customer, the last while it has been 3 days to a week before there was even an attempt at customer contact. Also I would like to see the manual money cash out come into affect so that you can choose when to be paid out for your sales (kind of like a savings account)
Thanks Cody for your awesome review and insightful feedback! It has been great working with your organization. We hope to continue in the future as well.
Regarding the slowness in response by some of your sales colleagues: yes we agree that response times could improve. One of the things we take pride in at Gopher Leads is providing transparency to everyone involved in the program to ensure all move towards becoming more efficient and cooperative as a team in providing great value to your customers. Some folks are quicker to adapt to new, improved technology and some take a little longer. But over time, we do see excellent and improving cooperation amongst technicians and sales.
In regards to the payouts, because this was a pilot your organization requested that they handle payouts.
Once again thanks for your support and it's been a pleasure working with you and your team.
Knowledge is one great benefit of this product. Our old system left you in the dark on referrals for our customers now we can have up to date info for our customers.
Pros
Putting a name to the one working on order even if it took long to get working you had contact and reasons why the delay.
Cons
That is gone I wish we still had it. I wish we could have had access to the payout feature. Other than that no cons.
Thanks Caleb for your awesome review! It has been great working with your organization. Hopefully, we will be back once we get a formal program hashed out.
Once again thanks for your support and it's been a pleasure working with you and your team.
Gopher helped our business increase the number of relevant leads by empowering our field-based staff to share potential business opportunities directly with head office. Communication across our entire organization was strengthened with the use of the platform.
Pros
Increases the number of relevant leads received
Quick turn around from lead generation to lead conversion
Ability to set and measure performance goals
Communication across the organization was strengthened
Thanks Emma! It's been a pleasure working with you and your team. We hope to continue to provide value for you. Thanks again.
Pros
quick easy and friendly for techs to use, quick communication from reps, app is well put together and easy to navigate
Cons
long wait times after leads were closed and not enough comm between the app reps and tech, more comm neccesary while closing sale
Thanks Shawn for your insightful comments and awesome review! It has been great working with your organization.
Regarding the slowness in response by some of your sales colleagues: yes we agree that response times could improve. One of the things we take pride in at Gopher Leads is providing transparency to everyone involved in the program to ensure all move towards becoming more efficient and cooperative as a team in providing great value to your customers. Some folks are quicker to adapt to new, improved technology and some take a little longer. But over time, we do see excellent and improving cooperation and communication amongst technician and sales teams.
Once again thanks for your support and it's been a pleasure working with you and your team.
The more users you put on the platform, the lower the cost.
Below are some frequently asked questions for Gopher Leads.
Gopher Leads offers the following pricing plans:
Starting from: US$99,00/month
Pricing model: Free, Subscription
Free Trial: Available
The more users you put on the platform, the lower the cost.
Gopher Leads offers the following features:
Gopher Leads has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Gopher Leads supports the following languages:
English
Gopher Leads has the following pricing plans:
Free, Subscription
Gopher Leads supports the following devices:
Android, iPhone
Gopher Leads integrates with the following applications:
Microsoft Dynamics CRM, Salesforce Sales Cloud
Gopher Leads offers the following support options:
Phone Support
Trying something and experiencing something new. Being part of a Beta program. The fast installation with customers.