Voxco Survey Software

Flexible online survey software

4,3 /5 (29 reviews) Write a Review!

Voxco Survey Software Overview

What is Voxco Survey Software?

Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses.

In order to assist with survey creation, Voxco Online provides an extensive web survey design tool which allows users to create customized surveys with advanced abilities and features, including logic, multiple rotations, multiple choice answers, skip patterns, ranking, drag and drop, sliders, Likert scales, NPS, filters, randomization, and more. Users can also add multimedia files to their surveys, format questions in any language, and add custom branding in order to enhance the user experience.

Businesses can invite participants to complete their survey using personalized messages across multiple channels including Facebook, Twitter, SMS, email or embedded within a website. User segmentation allows surveyors to target specific customer groups based on their characteristics or survey history, and panels can be created by recruiting or importing trusted respondents.

Survey results can be accessed in real time as they are submitted, meaning users can identify any issues with drop analysis and abandon points to resolve the issue. Daily reports are generated within the reporting dashboard to track rates of completion, screen outs, drop-outs, over quotes, completion times, and devices used.

Voxco Survey Software Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Subscription
Value for money

Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.


Voxco Survey Software Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English, French, German, Spanish

Media

Add custom text, photos, fields, and more for a more engaging survey experience.
Dynamic device detection and customizability.
Add custom text, photos, fields, and more for a more engaging survey experience.
Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews.
Customize the respondent experience with sophisticated templates and a dynamic look and feel editor
Hundreds of easy-to-edit logic and survey options
Voxco Survey Software video Voxco Survey Software video Voxco Survey Software screenshot: Add custom text, photos, fields, and more for a more engaging survey experience. Voxco Survey Software screenshot: Dynamic device detection and customizability. Voxco Survey Software screenshot: Add custom text, photos, fields, and more for a more engaging survey experience. Voxco Survey Software screenshot: Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews. Voxco Survey Software screenshot: Customize the respondent experience with sophisticated templates and a dynamic look and feel editor Voxco Survey Software screenshot: Hundreds of easy-to-edit logic and survey options

Voxco Survey Software Reviews

Voxco Survey Software Reviews

Overall rating
4,3
/
5
Excellent
16

Very good
10

Average
1

Poor
1

Terrible
1

Value for Money
4,4
Features
4,3
Ease of Use
3,9
Customer Support
4,4
90% recommended this app
Kathleen T.

Great platform with flexibility for unique projects

The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.


Kate V.

Integrated dialer and survey platform, but interface is clunky and slows agents down

Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.


Dave P.

not good

Can't think of one.

I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.


Michael M.

Voxco CATI Software

We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.


Bonni P.

Voxco Saved Us!

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions.

We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.


Kathleen T.
Industry: Insurance
Company size: 1 001-5 000 Employees

Great platform with flexibility for unique projects

Used Daily for 2+ years
Reviewed on 2019/07/25
Review Source: Capterra

The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

Pros

We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

Cons

No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kate V.
Industry: Market Research
Company size: 51-200 Employees

Integrated dialer and survey platform, but interface is clunky and slows agents down

Used Daily for 1-5 months
Reviewed on 2020/08/01
Review Source: Capterra

Overall, it is a platform I would go to if I needed to integrate a dialer with a survey programming platform, but I worry that there are unnecessary delays and confusion caused by the poorly set-up interface. If you could customize it more, or if there were a contact at the dev team that you could use to have changes made in the interface I would be more likely to trust that it could be optimized for consistent, quick and efficient dialing.

Pros

You can integrate an auto-dialer into the survey platform and reporting relatively simply, so that agents have one spot to go for their on-dialer activities.

Cons

The agent-facing reporting is lacking; optimally, the agents should have a dashboard that shows them their rate of completes per hour, their incidence, dialings per hour, contacts per hour, and even overall stats like the needed remaining completes, but instead you can just see your callbacks and your completes. There should also be communication methods between supervisors and agents, such as a pop-up or static right bar chat where announcements for changes in field can be made. When navigating the survey, you can enter in the option of the number or select it from the on-screen lists, however in order to switch between in-survey navigation like selecting options, and navigation like skipping back in the survey or quitting, you have to hit 'ESC' to allow those options to be available. Then you have to hit ESC again if you, for example, select 'Quit' and then need to use the options for the reason. That should not be the case - you should not have to switch modes by hitting ESC and should be able to select any options available to you on-screen at any time. This is particularly problematic when pop-ups appear (when a respondent hangs up, or you hang up and a pop-up comes up to confirm), because then you are no longer in the in-survey module, may be in the middle of doing something, and need to hit 'ESC' to get back to the options you need. Lastly, when you are on-dialer and you end a call, you have to select 'Ready for call' or there is a 3s delay before it starts dialing.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Dave P.
Industry: Market Research
Company size: 201-500 Employees

not good

Used Daily for 1+ year
Reviewed on 2018/01/10
Review Source: Capterra

Can't think of one.

I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros

Not much.

Extremely simple surveys can be done quickly.

Importing a second language into an existing survey can be fast.

Cons

It is time-consuming to program anything beyond the most simple of surveys in it.

It lacks many basic features.

Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

Many of the "features" do not work.

You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

It is difficult to re-use answer lists unless they are 100% identical.

There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.

I had more cons but ran out of space but you get the idea.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Michael M.
Industry: Research
Company size: 51-200 Employees

Voxco CATI Software

Used Daily for 2+ years
Reviewed on 2019/09/15
Review Source: Capterra

We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

Pros

The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

Cons

Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bonni P.
Industry: Retail
Company size: 10 000+ Employees

Voxco Saved Us!

Used Daily for 2+ years
Reviewed on 2018/10/23
Review Source: Capterra

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions.

We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Pros

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,6/10
Based on 29 user ratings
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Voxco Survey Software Pricing

Voxco Survey Software Pricing

Starting from
N/A
Free Trial
One Time License
Subscription
Value for money

Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

Value for Money
4,4/5
Based on 29 user ratings
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Voxco Survey Software Features

Voxco Survey Software Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,3/5
Based on 29 user ratings
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Categories

Additional information for Voxco Survey Software

Additional information for Voxco Survey Software

Key features of Voxco Survey Software

  • API
  • Access control
  • Activity monitoring
  • Client portal
  • Custom forms
  • Customer activity reporting
  • Customer loyalty program
  • Customer segmentation
  • Customizable questions
  • Dashboard creation
  • Data management
  • Distribution management
  • Drag & drop interface
  • Email invitations & reminders
  • Feature rich
  • Flexible
  • Graphical data presentation
  • Multi-channel distribution
  • Multi-language
  • Panel management
  • Permission management
  • Question library
  • Real time data
  • Robust
  • Social media integration
  • Statistical analysis
  • Surveys & feedback
  • WYSIWYG editor

Benefits

  • The powerful survey designer within Voxco Online allows users to create questionnaires using advanced logic, skips, metadata, multimedia, and more. Keep users engaged by creating varied surveys with custom fonts, colors, buttons, and images.

  • Panelists can benefit from their own self-service portal and user profile which provides access to new surveys, rewards points, and survey history. Businesses can customize the look and feel of the portal and add custom branding to appeal to panelists.

  • Voxco Online’s secure REST API allows users to integrate their surveys with other systems. The app also ensure security compliance with North American accessibility standards, Privacy Act hosting & access, and provides data-at-rest encryption.

  • Create user segments to send surveys to user groups based on specific criteria. Manage different communities, track their behavior, and optimize invitation strategies based on response rates.

  • Receive real-time results, both individual and general, in order to identify and edit any problem areas. Data reports are generated for drop analysis, completion rates, drop-outs, device activity trends, completion times, and more. Export reports in multiple formats including Excel, SPSS, CSV, and TXT.

  • Voxco Survey Software FAQs

    Voxco Survey Software FAQs

    Below are some frequently asked questions for Voxco Survey Software.

    Q. What type of pricing plans does Voxco Survey Software offer?

    Voxco Survey Software offers the following pricing plans:

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

    Q. What are the main features of Voxco Survey Software?

    Voxco Survey Software offers the following features:

    • API
    • Access control
    • Activity monitoring
    • Client portal
    • Custom forms
    • Customer activity reporting
    • Customer loyalty program
    • Customer segmentation
    • Customizable questions
    • Dashboard creation
    • Data management
    • Distribution management
    • Drag & drop interface
    • Email invitations & reminders
    • Feature rich
    • Flexible
    • Graphical data presentation
    • Multi-channel distribution
    • Multi-language
    • Panel management
    • Permission management
    • Question library
    • Real time data
    • Robust
    • Social media integration
    • Statistical analysis
    • Surveys & feedback
    • WYSIWYG editor

    Q. Who are the typical users of Voxco Survey Software?

    Voxco Survey Software has the following typical customers:

    Small Business, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Voxco Survey Software support?

    Voxco Survey Software supports the following languages:

    English, French, German, Spanish

    Q. What type of pricing plans does Voxco Survey Software offer?

    Voxco Survey Software has the following pricing plans:

    One Time License, Subscription

    Q. Does Voxco Survey Software support mobile devices?

    Voxco Survey Software supports the following devices:

    Android

    Q. What other apps does Voxco Survey Software integrate with?

    Voxco Survey Software integrates with the following applications:

    Facebook, Infotools Harmoni, SendGrid, Twilio, Twitter

    Q. What level of support does Voxco Survey Software offer?

    Voxco Survey Software offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Video Tutorials