About Voxco Online

Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities. With features such as a survey design tool, multi-channel invitations, response tracking, behavior reporting, real-time results, advanced reporting, user segmentation, panel creation and management, and much more, Voxco Online provides businesses and market researchers with the tools needed to gather and manage survey responses.

In order to assist with survey creation, Voxco Online provides an extensive web survey design tool which allows users to create customized surveys with advanced abilities and features, including logic, multiple rotations, multiple choice answers, skip patterns, ranking, drag and drop, sliders, Likert scales, NPS, filters, randomization, and more. Users can also add multimedia files to their surveys, format questions in any language, and add custom branding in order to enhance the user experience.

Businesses can invite participants to complete their survey using personalized messages across multiple channels including Facebook, Twitter, SMS, email or embedded within a website. User segmentation allows surveyors to target specific customer groups based on their characteristics or survey history, and panels can be created by recruiting or importing trusted respondents.

Survey results can be accessed in real time as they are submitted, meaning users can identify any issues with drop analysis and abandon points to resolve the issue. Daily reports are generated within the reporting dashboard to track rates of completion, screen outs, drop-outs, over quotes, completion times, and devices used.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Voxco Online

Key benefits of Voxco Online

  • The powerful survey designer within Voxco Online allows users to create questionnaires using advanced logic, skips, metadata, multimedia, and more. Keep users engaged by creating varied surveys with custom fonts, colors, buttons, and images.

  • Panelists can benefit from their own self-service portal and user profile which provides access to new surveys, rewards points, and survey history. Businesses can customize the look and feel of the portal and add custom branding to appeal to panelists.

  • Voxco Online’s secure REST API allows users to integrate their surveys with other systems. The app also ensure security compliance with North American accessibility standards, Privacy Act hosting & access, and provides data-at-rest encryption.

  • Create user segments to send surveys to user groups based on specific criteria. Manage different communities, track their behavior, and optimize invitation strategies based on response rates.

  • Receive real-time results, both individual and general, in order to identify and edit any problem areas. Data reports are generated for drop analysis, completion rates, drop-outs, device activity trends, completion times, and more. Export reports in multiple formats including Excel, SPSS, CSV, and TXT.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Argentina, Australia, Bulgaria, Brazil, Canada, Chile, Colombia, Germany, Denmark, Algeria, Ecuador, Egypt, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Indonesia, Ireland, India, Italy, Cambodia, Lebanon, Libya, Morocco, Mexico, Netherlands, Norway, New Zealand, Peru, Philippines, Poland, Portugal, Paraguay, Qatar, Serbia, Sweden, Singapore, Tunisia, Turkey, United States, Venezuela, Vietnam, South Africa

    Supported Languages

    English, French, German, Spanish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Voxco Online

    Images

    Voxco Online Software - Add custom text, photos, fields, and more for a more engaging survey experience.
    Voxco Online Software - Dynamic device detection and customizability.
    Voxco Online Software - Custom survey building
    Voxco Online Software - Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews.
    Voxco Online Software - Customize the respondent experience with sophisticated templates and a dynamic look and feel editor
    Voxco Online Software - Hundreds of easy-to-edit logic and survey options
    View 8 more
    Voxco Online video
    Voxco Online video
    Voxco Online Software - Add custom text, photos, fields, and more for a more engaging survey experience. Voxco Online Software - Dynamic device detection and customizability. Voxco Online Software - Custom survey building Voxco Online Software - Add Voxco Add Mobile Offline, perfect for professional face-to-face interviews. Voxco Online Software - Customize the respondent experience with sophisticated templates and a dynamic look and feel editor Voxco Online Software - Hundreds of easy-to-edit logic and survey options

    Features

    Total features of Voxco Online: 66

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Benchmarking
    • Charting
    • Conditional Logic
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Management
    • Email Marketing
    • Email Reminders
    • Engagement Tracking
    • Face-to-Face
    • Feedback Management
    • Mobile Survey
    • Monitoring
    • Multi-Channel Distribution
    • Multi-Language
    • Multiple User Accounts
    • Offline Access
    • Offline Response Collection
    • Panel Management
    • Paper-Based
    • Phone-Based
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Social Media Integration
    • Statistical Analysis
    • Support Audio/Images/Video
    • Survey Builder
    • Survey Sample Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics

    Alternatives

    Qualtrics CoreXM

    4,8
    #1 Alternative to Voxco Online
    Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

    Alchemer

    4,5
    #2 Alternative to Voxco Online
    Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they...

    Nfield

    4,4
    #3 Alternative to Voxco Online
    Nfield is an online, CAPI, and CATI data collection platform for market research professionals to conduct secure, high...

    IntouchSurvey

    5
    #4 Alternative to Voxco Online
    IntouchSurvey is designed to help businesses across retail, hospitality, grocery, and other sectors conduct electronic...

    Reviews

    Overall rating

    4,4 /5
    (33)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,0/5
    Customer Support
    4,4/5

    Already have Voxco Online?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 33
    Kathleen T.
    Overall rating
    • Industry: Insurance
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great platform with flexibility for unique projects

    Reviewed on 2019/07/25

    The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for...

    The Acuity4Survey system allows us to provide an automated platform for easy use and navigation for our customers. They make it easier to do our jobs, and to provide actionable outcomes for our projects.

    Pros

    We do industry surveys on specific topics - the Acuity4Survey system has been easy to customize for our projects; able to manage complex question formats, and their customer service is top notch! No matter what the question, they will provide a response - OR refer the issue to their development area.

    Cons

    No system is perfect, but there are no big issues that I have that they will not help me with a work-around until the issue can be resolved.

    Alternatives Considered

    Qualtrics CoreXM

    Reasons for Choosing Voxco Online

    Zoomerang could not manage the complexity of our projects

    Reasons for Switching to Voxco Online

    It was comparable on many levels, but was a better solution for us because we are dealing with smaller sample sizes.
    Jason C.
    Overall rating
    • Industry: Market Research
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Voxco Review.

    Reviewed on 2021/01/05

    I can get a project live much much quicker with this software than with the previous one we had....

    I can get a project live much much quicker with this software than with the previous one we had. Alot of thing are automated which makes it easier for me. E.g. Mobile friendly at the click of a button.

    Pros

    Easy to use and easy to customise. You can get access to the results while the project is still in field easily.

    Cons

    The analytics part of it has proven to be somewhat difficult, all be it being a newish product this is probably likely to happen.

    Dave P.
    Overall rating
    • Industry: Market Research
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    not good

    Reviewed on 2018/01/10

    Can't think of one.

    I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer...

    Can't think of one.

    I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

    Pros

    Not much.

    Extremely simple surveys can be done quickly.

    Importing a second language into an existing survey can be fast.

    Cons

    It is time-consuming to program anything beyond the most simple of surveys in it.

    It lacks many basic features.

    Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

    Many of the "features" do not work.

    You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

    Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

    It is difficult to re-use answer lists unless they are 100% identical.

    There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.

    I had more cons but ran out of space but you get the idea.

    Michael M.
    Overall rating
    • Industry: Research
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Voxco CATI Software

    Reviewed on 2019/09/15

    We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a...

    We utilize Voxco to conduct healthcare outreach and satisfaction surveys. The solution has been a great option for us in terms of cost as well as functionality as it is a good price but also such a flexible platform for us to build upon as our clients continue to put so much focus on high touch telephone outreach.

    Pros

    The software is geared to for survey research and works perfectly for our needs for our primary clients in the healthcare industry. Very easy to use, easy to program, lots of functionality to cover everything from simple surveys to the most complex. Lots of functionality for CATI, easy to use agent screens, easy campaign set-up. They have been incredible in terms of sales and support as well to help us as we continue to grow our call center services.

    Cons

    Needs to be updated to use more than Internet Explorer in Enterprise mode and would love to see some enhancements on being able to see agent states and moving agents seamlessly between projects to help with Workforce Management. Also more information on the dashboard to help get quick insights on projects - more customization ability there.

    Bonni P.
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Voxco Saved Us!

    Reviewed on 2018/10/23

    Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively....

    Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions.

    We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

    Pros

    How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

    Cons

    There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

    Showing 5 reviews of 33 Read all reviews

    Voxco Online FAQs

    Below are some frequently asked questions for Voxco Online.

    Voxco Online offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is flexible based on your needs and you only pay for what you use. Contact Voxco for a pricing quote.

    Voxco Online has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Voxco Online supports the following languages:

    English, French, German, Spanish

    Voxco Online supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Voxco Online integrates with the following applications:

    Facebook for Business, Rybbon, SPSS, SendGrid, Twilio, Twitter

    Voxco Online offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Voxco Online.