About Fusion

Fusion is an EMR (electronic medical record) system designed for OT, PT, and SLP clinics of all sizes. Pediatric occupational therapists, physical therapists and speech-language pathologists are able to manage the entire practice from a single platform, with features for automated scheduling, documentation, billing, reporting, and more.

The fully integrated, click & drag calendar enables users to update and edit appointments, set recurring appointments, and send automated text and email reminders to patients. Customized, color-coded appointment presets allow for quick identification by location, appointment type, status, and more, along with filtered view functionality. Users can view staff schedules side-by-side and schedule appointments from any view.

Fusion’s documentation features include over 80 pediatric built templates and quick phrases for smart SOAPs and evals. Users can track and visualize patient progress and specific goal mastery using only relevant metrics such as percent, trials, time, degrees, etc., and automatically graph progress which can be shared with patients, parents, practitioners and payers. Fusion also automatically generates shareable reports including the patient’s goals and progress charts.

Automated billing features include auto-generated claims which are tied directly to daily notes, electronic remits using the automated explanation of benefits (EOB) system, and payer consolidation to submit claims and process master bills for third party payers. Clinic performance dashboards provide real-time insights which allow users to monitor, track and analyze every aspect of the business, including a custom report builder for creating real-time and historic graphs and reports.

Key benefits of Fusion

  • Save time by taking advantage of the seamless flow of information from Fusion's scheduling to documentation to billing.

  • Fusion helps reduce no-shows with automated text and email reminders to patients about their scheduled appointments.

  • Find ways to boost efficiency and make more informed decisions through Fusion's reporting functionality.

  • Automatically generate defensible claims and reduce claim denials by taking advantage of Fusion's authorization tracking and reminders.

  • Fusion helps decrease time spent on documentation through 80+ pediatric specific templates, speeding up the process for daily notes and evaluations.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Manage complicated schedules with multiple views and calendar customizations
    Smart SOAPs and evals with built-in pediatric content
    Automatically generate patient reports for patients, parents, and insurers
    Automate text and email reminders
    Build and process master bills for third party payers
    View patient progress during daily notes and place progress graphs of individual goals in patient reports
    Auto-create claims and tie them directly to documentation
    Electronic remittance automation helps seamlessly track what users get paid on each claim and why
    Generate graphs and reports to identify the billing codes that make the most money
    Track patient attendance and proactively monitor upcoming authorizations
    Auto-create tasks and control workflows, and track everything from daily documentation to authorizations and Rx expirations
    Quick in-app messaging and team collaboration to get questions answered on patient status and progress online while remaining HIPAA compliant
    View 13 more
    Fusion video
    Fusion screenshot: Manage complicated schedules with multiple views and calendar customizations Fusion screenshot: Smart SOAPs and evals with built-in pediatric content Fusion screenshot: Automatically generate patient reports for patients, parents, and insurers Fusion screenshot: Automate text and email reminders Fusion screenshot: Build and process master bills for third party payers Fusion screenshot: View patient progress during daily notes and place progress graphs of individual goals in patient reports Fusion screenshot: Auto-create claims and tie them directly to documentation Fusion screenshot: Electronic remittance automation helps seamlessly track what users get paid on each claim and why Fusion screenshot: Generate graphs and reports to identify the billing codes that make the most money Fusion screenshot: Track patient attendance and proactively monitor upcoming authorizations Fusion screenshot: Auto-create tasks and control workflows, and track everything from daily documentation to authorizations and Rx expirations Fusion screenshot: Quick in-app messaging and team collaboration to get questions answered on patient status and progress online while remaining HIPAA compliant

    Features

    Total features of Fusion: 52

    • Administrative Reporting
    • Admissions Management
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Automated Scheduling
    • Billing & Invoicing
    • Calendar Management
    • Care Plan Management
    • Charge Capture
    • Charting
    • Claims Management
    • Claims Scrubbing
    • Client Portal
    • Clinical Notes
    • Code Processing
    • Coding Assistance
    • Compliance Tracking
    • Data Import/Export
    • Data Verification
    • Drag & Drop
    • EMR/EHR
    • Email Invitations & Reminders
    • Exercise Library
    • Fax Management
    • Goal Setting / Tracking
    • HIPAA Compliant
    • Insurance Eligibility Verification
    • Insurance Management
    • Invoice Management
    • Live Chat
    • Medical Billing
    • Multi-Location
    • Patient Intake
    • Patient Portal
    • Patient Records Management
    • Patient Scheduling
    • Practice Management
    • Progress Notes
    • Progress Tracking
    • Real Time Analytics
    • Real Time Data
    • Records Management
    • Registration Management
    • Reminders
    • SMS Messaging
    • SOAP notes
    • Scheduling
    • Self Service Portal
    • Task Management
    • Treatment Planning
    • Visitor Registration

    Alternatives

    SimplePractice

    4,6
    #1 Alternative to Fusion
    Practice Management Software with HIPAA-compliant EHR, mobile Telehealth, autopay and more for therapists,...

    Intelligent Medical Software

    4,2
    #2 Alternative to Fusion
    Intelligent Medical Software is a cloud-based electronic medical records (EMR) suite of solutions designed to help...

    Kareo Billing

    4
    #3 Alternative to Fusion
    Kareo helps medical providers in optimizing clinical processes by handling administrative tasks so that doctors can...

    RXNT

    4,4
    #4 Alternative to Fusion
    RXNT is an integrated Clinical & Practice Management platform for healthcare professionals which helps you manage...

    Reviews

    Overall rating

    4,7 /5
    (81)
    Value for Money
    4,4/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,8/5

    Already have Fusion?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 81
    Verified Reviewer
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love this EMR!!

    Reviewed on 2019/01/13

    Pros

    Fusion is very streamlined, easy to customize and very professional looking. I love how reports look when printed! The POC is automatically created based on the evaluation report and also look very professional. The goals are automatically filled in on the SOAP notes with progress graphs for progress reports. Work is easy to keep track of with the tasks bar on the main schedule page. You can assign different tasks to a therapist and the daily soap note reminder automatically shows up once you check a patient in. Great EMR system.

    Cons

    I wish it was easier to create a POC when you receive an evaluation from a different clinic. The only other con I have is that it is the most expensive EMR system I have seen.

    Jasmine P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fusion Makes Life Easier

    Reviewed on 2020/05/08

    Time. Being a business owner is a time suck, anything that saves time for me is great it means that...

    Time. Being a business owner is a time suck, anything that saves time for me is great it means that I have more time to do other things pertaining to the business. Fusion helps me to take care of a lot on the patient side so that I can focus on more administrative tasks and for that I am grateful.

    Pros

    I do not even want to begin with what I was doing BEFORE Fusion, I have blocked out that part of my life. In all seriousness, I have not looked back since implementing Fusion for my practice needs. It is a TIMESAVER, it is efficient, it is well thought out, it is FANTASTIC. The billing feature, amazing. The home resources are so easy to add which is so helpful for your patients and just already there. Customization is so easy with Fusion, and you will not even realize that type of forethought (from a team of awesome professionals) is what you've needed all along. Scheduling is so easy and the reminders take care of themselves. Documentation is a breeze. I have no regrets. This software has grown my practice while simultaneously covering all of my needs. There are help articles and tutorials for almost everything pertaining to the product, but customer care is still within reach. Access on multiple devices and platforms is so great and now they have added Teletherapy! Issues if any, have been minimal and always addressed promptly and courteously. I cannot thank the Fusion team for having such a wonderful product. I tried MANY softwares prior to finally going to Fusion and none compare. I am not getting paid to say this, it's just really THAT incredible. If you're looking for a system that does it all, this is it!

    Cons

    I honestly do not have any complaints. One thing I could say is that sometimes, I am not able to get a live person on the phone, but I cannot even complain about that because I rarely have to call and if I leave a message they will either call or email very promptly after.

    Yael G.
    Overall rating
    • Industry: E-Learning
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Billing program for all medical fields

    Reviewed on 2019/03/12

    Pros

    I like that it keeps my appointments organized as per date and time and allows me to check in the students and then go ahead and bill for them. Its simple and easy to use.

    Cons

    It can be timely to put all students in the system and bill with all the required information.
    If you forget to check the student in then you will have to save the soap note go back and check in the student and then submit the bill.

    Verified Reviewer
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Does Most Things Great But Support Lacking and Company Inflexible

    Reviewed on 2018/06/28

    Good feature set, easy of use. All of this is in my review.

    Good feature set, easy of use. All of this is in my review.

    Pros

    Fusion has created a very good and stable product. The app loads in your browser as one page and you navigate within. This makes it load everything extremely fast and efficiently. Most of the feature are ideal for an slp/ot/pt therapy clinic with clients of any age (I don't know why they market it as pediatric focused). The best part is the ease and speed by which we can get SOAP notes done, one to claims and submitted to insurance.

    Cons

    First off, its hard to develop software that meets a lot of user's needs. That said, after being with Fusion for 2 years I have noticed a shift. They're people used to be a lot more accommodating and service minded. Our clinic isn't expecting Fusion to develop custom features for us, but even tiny changes that would make a big difference, for us and other clinics, they are unwilling to change/add.

    As far as support, it's gone down hill. A few months back, the clearing house they used screwed up a lot of claims, but Fusion didn't handle it well. Basically, their support manager sent at least 10 very long emails giving clinics a laundry list of things we needed to do to fit it. The emails were so confusing we had to call them. It was a disaster and we only had a few claims that were effected.

    My feeling is Fusion is suffering from an inflated ego and or a lack of quality people. They really believe they have amazing support, so when you push back and say that they didn't solve your problem they have an attitude, "That doesn't make sense, we have great support." Thus, for the most part I like the software but as my clinic grows I'm finding it harder to work with Fusion.

    Response from Fusion Web Clinic

    Hello! Thank you for taking the time to share your review. I am truly sorry to hear that you aren¿t completely happy with Fusion and your experience with our team! We recognize that we have areas to improve on and we are working hard to get better. In fact, we've recently hired several new team members to help with that! I would love the chance to connect with you directly on the things you mentioned. If you're open to that, please feel free to send an email to [email protected] with your contact info. Our goal is to serve you so you can serve your patients, so thanks for helping us get better at doing that!

    Sophia J.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Perfect Web Clinic

    Reviewed on 2017/04/05

    Our office's experience with Fusion has been incredible for both administrative personnel and...

    Our office's experience with Fusion has been incredible for both administrative personnel and therapists. This review is from the perspective of an office manager and not that of the therapists.

    Fusion as a program is seamless in it's design and function. From scheduling, to billing, to note taking, Fusion has provided a simple software to manage these different tasks. The software is extremely easy to use and if you are unsure of how to do something there are options to read a "how-to" or the system will take you through the process, similar to a demo. The software itself looks modern, unlike other web clinics available, which still look stuck in 2009, thus making the experience very user friendly and pleasant to deal with.

    Aside from the software itself, the customer service is where Fusion has one of it's strongest systems. I have yet to have a problem that has not been solved by a customer representative. The problems that have been worked on have ranged from simple quick fixes to more complex issues which have required further investigation on both of our ends. The support staff at Fusion is willing to go the extra mile to ensure that any and all problems are fixed leaving no stone unturned when searching for a solution. Their responses are quick (well under 24 hours) and are laid out in a way that anyone could understand. Rather than fix the problem and leave you unaware of the cause or solution, they make sure to explain each step so that the same problems can be dealt with in the future without their assistance. Fusion's support staff is top notch and will be do everything in their power to make sure that their customers are taken care of. This level of service stands out on it's own but is also appreciated after dealing with various insurance companies. on a daily basis.

    Overall, I would recommend Fusion with 100% confidence to anyone who was looking to make use of a comprehensive software such as this. The software is easy to use and the support team is always a reliable resource for help. One last reason to go with Fusion is that they are always thinking of new ways to improve their software and are open to all criticisms and/or requests. It seems like once a month there is a new feature that has been added with the intent of creating a smoother experience. Fusion truly is a necessary tool in our office for both administration purposes and for our therapists and it is worth every penny.

    Pros

    Easy to use, modern software. Great for scheduling, billing and note taking. The authorization tracker is one of the best features and has helped a great deal in maintaining a clinic.

    Cons

    If there is something that is missing I cannot think of it. However, every part that I use I am happy with.

    Response from Fusion Web Clinic

    Sophia - Thank you so much for the positive feedback and review! We are so glad that Fusion has brought so much value to your practice.

    As always, we are here for you and your patients.

    Showing 5 reviews of 81 Read all reviews

    Fusion FAQs

    Below are some frequently asked questions for Fusion.

    Fusion offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about Fusion features

    Fusion has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Fusion supports the following languages:

    English

    Fusion supports the following devices:

    We do not have any information about what integrations Fusion has

    Fusion offers the following support options:

    Email/Help Desk, Phone Support

    Related categories

    See all software categories found for Fusion.