Richpanel allows retailers to leverage data collected by different softwares and connect them to build a Unified Customer Profile.
Customer Support: Retailers get a 360 degree view of the customer and how the customer interacts with different channels. Give your support team the full picture in one click.
Marketing team in the driver's seat: Marketeers no longer have to rely on IT for implementing new tags and visualizing traffic. Marketing team can add new tags in seconds, view customer traits and automate email and push.
Business Intelligence: Understand the person behind the email. With click tracking analysis on web and mobile apps, integration with call logs and email receipts, the tool completes the full picture by capturing customer trails across all tools.
We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.
Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.
The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.
This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.
It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.
Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.
Below are some frequently asked questions for Richpanel.
Richpanel offers the following pricing plans:
Starting from: US$99 999,99999999999
Pricing model: Subscription
Free Trial: Available
Richpanel offers the following features:
Richpanel has the following typical customers:
Large Enterprises, Mid Size Business
Richpanel supports the following languages:
Richpanel has the following pricing plans:
We do not have any information about what devices Richpanel supports
Richpanel integrates with the following applications:
Richpanel offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support