Richpanel

Richpanel

Live Chat & Helpdesk Tool

5/5 (3 reviews)

Richpanel Overview

Richpanel is a Live Chat & Helpdesk tool specially designed for e-commerce stores. With deep integrations to Shopify, Woocommerce & Magento, agents can see data-rich customer profiles next to each message. With Richpanel, store owners can support customers on email, live chat, phone and Whatsapp in one place. Support teams can take order actions like cancel, refund and returns in one click. Support teams will be more productive and effective with automations, task bots, macros and collaboration tools.

Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, Japan, Latin America, Mexico

Supported Languages

English

Richpanel Reviews

Overall rating
5/5
100% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
May -.

Love the way the tool organizes our customer profiles! Beautiful!

Used Daily for 1-5 months
Reviewed on 2018/06/06
Review Source: Capterra

Pros

We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Cons

Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trevor Z.

We could get rid of internal tech team after moving to JetCommerce

Used Daily for 1-5 months
Reviewed on 2017/07/24
Review Source: Capterra

Pros

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sithan K.

Custom design, Sleek backend.

Used Other for 6-12 months
Reviewed on 2017/08/09
Review Source: Capterra

Pros

Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Richpanel Pricing

Starting from
US$50,00/month
Pricing options
Free Trial
Subscription
Value for money

Includes:
400 conversations/month
Unlimited agents
Live chat
Smart bots

Additional conversations @ $12.5/100 additional conversations per month

Note:
A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.

Richpanel Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Customizable Branding
  • Data Import/Export
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

  • Access Control
  • Content Management
  • Custom Forms
  • Customizable Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Social Media Integration
  • Template Management
  • Website Management

Additional information for Richpanel

Key features of Richpanel

  • Bulk Product Management
  • Catalog Management
  • Customer Click Tracking
  • Customer Support System with Email and Chat
  • Marketing Automation
  • Order Fulfillment
  • Order Processing Workflows
  • Point of Sale
  • Product Configurator
  • Product Recommendations
  • SEO Wizard
  • Store Management
  • Subscriptions
  • Unified Customer Profiles

Benefits

Here's what you can expect with Richpanel customer support for ecommerce:

1. A Stunning Live Chat Messenger
Live chat messenger that’s intuitive and fun. Works seamlessly on all screen sizes. A modern messenger that makes self-service work for the customers & they can view orders, refer FAQs and contact support from one place

2. Know Your Visitors And Customers
Richpanel displays full customer profiles next to each conversation. View customer’s orders, website activity, and past conversations.

3. Customer Profiles Powered By AI
Powered by Artificial Intelligence, Richpanel bots work 24x7 to learn from customer’s past behaviors and predict lifetime value and next purchase date. These predictive analyses are available inside each customer profile.

4. Support Customers On All Channels
Customers can contact you via chat, email, social and you can easily manage all conversations from one single view.

5. See how Agents can influence sales
Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates

Richpanel FAQs

Below are some frequently asked questions for Richpanel.

Q. What type of pricing plans does Richpanel offer?

Richpanel offers the following pricing plans:

Starting from: US$50,00/month

Pricing model: Subscription

Free Trial: Available

Includes:
400 conversations/month
Unlimited agents
Live chat
Smart bots

Additional conversations @ $12.5/100 additional conversations per month

Note:
A conversation can be an email or a chat thread with a customer. Usage only includes conversations that were responded to via Richpanel.

Q. What are the main features of Richpanel?

Richpanel offers the following features:

  • Bulk Product Management
  • Catalog Management
  • Customer Click Tracking
  • Customer Support System with Email and Chat
  • Marketing Automation
  • Order Fulfillment
  • Order Processing Workflows
  • Point of Sale
  • Product Configurator
  • Product Recommendations
  • SEO Wizard
  • Store Management
  • Subscriptions
  • Unified Customer Profiles

Q. Who are the typical users of Richpanel?

Richpanel has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Richpanel support?

Richpanel supports the following languages:

English

Q. What type of pricing plans does Richpanel offer?

Richpanel has the following pricing plans:

Subscription

Q. Does Richpanel support mobile devices?

We do not have any information about what devices Richpanel supports

Q. What other apps does Richpanel integrate with?

Richpanel integrates with the following applications:

HubSpot CRM, Logiwa, Magento, Shopify, WooCommerce

Q. What level of support does Richpanel offer?

Richpanel offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials