About Richpanel

Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.

Pricing starting from:

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Richpanel

Key benefits of Richpanel

1. Manage all support channels from one inbox

Customers can contact you on their favourite channel – Live Chat, Email, Facebook & Whatsapp. You can manage all the support tickets from a single collaborative inbox.

2. Seamless ecommerce integration

With deep integration with Shopify, Magento & WooCommerce, Richpanel makes ecommerce support fun and easy. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly and at scale.

3. Eliminate repetitive contacts with ecommerce self-service.

30-40% of ecommerce support requests are repetitive. Richpanel lets you create guided self-service workflows to automate these common support scenarios. Customers submit all the information related to the issue in one go. Support agents can resolve the issue instantly without prolonged back and forth communication.

4. Convert more leads with a modern live chat on your store

Built for support teams of all sizes, Richpanel has all the advanced tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

5. Resolve customer issues instantly with power tools and shortcuts

Use Power Reply to combine multiple actions, responses, assignments and order operations in one shortcut to resolve such queries with a single tap of the key. Use shortcuts to perform the most frequent helpdesk tasks in a jiffy.

6. Access all the support analytics and KPIs you need

See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long-term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$100,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Richpanel

Images

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Features

Total features of Richpanel: 88

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Campaign Tracking
  • Canned Responses
  • Channel Attribution
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Integration
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • File Sharing
  • GDPR Compliance
  • Geotargeting
  • Help Desk Management
  • Inbox Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Offline Form
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Predictive Modeling
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Tagging
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Alternatives

Zendesk

4,4
#1 Alternative to Richpanel
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Gorgias

4,7
#2 Alternative to Richpanel
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, and BigCommerc...

Kayako

4,0
#3 Alternative to Richpanel
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over...

Olark

4,5
#4 Alternative to Richpanel
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that...

Reviews

Overall rating

5 /5
(9)
Value for Money
5/5
Features
4,9/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 9
Victoria S.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RICHPANEL- Best Software We Have Bought This Year!

Reviewed on 2020/08/28

Richpanel was by far the best program we have bought this year!! It was extremely important to us...

Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible!

Pros

The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email.

Cons

Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond.

Alternatives Considered

Gorgias

Reasons for Switching to Richpanel

The decision was easy to choose Richpanel! After seeing the software and all the features it was capable of we were extremely excited. Staring at screens all day and the back and forth between other programs is exhausting and time consuming so it was important we found a software that was pleasing to the eye and had the function to be our sole source for work flow. What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success. I can't speak enough on the service we received at the beginning that still occurs a month into our partnership with them! Happy customer service reps makes for better service all around and it's all thanks to Richpanel!
Sheng C.
Overall rating
  • Industry: Food Production
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome product

Reviewed on 2020/07/15

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It...

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy.

They provide great advise and always willing to help.

Pros

The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient.

Cons

Have not found a feature that I did not like about this software yet.

Alternatives Considered

Gorgias

Reasons for Switching to Richpanel

Pricing and the software features that Richpanel provided, as well as, the friendly and speedy customer service.
Trevor Z.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

We could get rid of internal tech team after moving to JetCommerce

Reviewed on 2017/07/24

Pros

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Kevin F.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Richpanel eCommerce

Reviewed on 2020/07/08

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m...

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

Pros

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us.

Cons

We’re looking forward to the software integrating with all of our social channels.

Alternatives Considered

Zendesk

Reasons for Choosing Richpanel

Richpanel’s functionality and customer support.

Reasons for Switching to Richpanel

Functionality
Dawn B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A game changer for our company!

Reviewed on 2019/12/30

We feel very fortunate to have found Richpanel. They were able to take our needs and provide...

We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers.

Pros

Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7.

Cons

Some features we needed were missing initially but they were always available and open to changes by email and phone.

Alternatives Considered

Olark, Kayako and Zendesk
Showing 5 reviews of 9 Read all reviews

Richpanel FAQs

Below are some frequently asked questions for Richpanel.

Richpanel offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Includes: Unlimited agents in all plans 1 e-commerce store Channels: Email, Chat, Facebook, Instagram Automation rules Power replies

Richpanel has the following typical customers:

201-500, 501-1 000, 1 001+

Richpanel supports the following languages:

English

Richpanel supports the following devices:

Richpanel integrates with the following applications:

HubSpot CRM, Magento Commerce, Shopify, WooCommerce

Richpanel offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Richpanel.