Richpanel

Richpanel

Customer Data Platform for Retail

5/5 (3 reviews)

Richpanel Overview

Richpanel allows retailers to leverage data collected by different softwares and connect them to build a Unified Customer Profile.

Customer Support: Retailers get a 360 degree view of the customer and how the customer interacts with different channels. Give your support team the full picture in one click.

Marketing team in the driver's seat: Marketeers no longer have to rely on IT for implementing new tags and visualizing traffic. Marketing team can add new tags in seconds, view customer traits and automate email and push.

Business Intelligence: Understand the person behind the email. With click tracking analysis on web and mobile apps, integration with call logs and email receipts, the tool completes the full picture by capturing customer trails across all tools.

Pricing

Starting from
US$99 999,99999999999
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

India, United States

Supported Languages

English

Richpanel Reviews

Overall rating
5/5
100% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
May -.

Love the way the tool organizes our customer profiles! Beautiful!

Used Daily for 1-5 months
Reviewed on 2018/06/06
Review Source: Capterra

Pros

We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Cons

Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Trevor Z.

We could get rid of internal tech team after moving to JetCommerce

Used Daily for 1-5 months
Reviewed on 2017/07/24
Review Source: Capterra

Pros

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex.

This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Sithan K.

Custom design, Sleek backend.

Used Other for 6-12 months
Reviewed on 2017/08/09
Review Source: Capterra

Pros

Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Richpanel Pricing

Starting from
US$99 999,99999999999
Pricing options
Free Trial
Subscription
Value for money

Richpanel Features

  • API
  • Product Catalog

  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Drag & Drop Interface
  • Electronic Payments
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for Richpanel

Key features of Richpanel

  • Behavioral Messaging
  • Bulk Product Management
  • Catalog Management
  • Customer Click Tracking
  • Customer Support System with Email and Chat
  • Marketing Automation
  • Order Fulfillment
  • Order Processing Workflows
  • Point of Sale
  • Point of Sale
  • Product Configurator
  • Product Recommendations
  • SEO Wizard
  • Store Management
  • Subscriptions
  • Unified Customer Profiles

Benefits

  • Know the "person" behind the email. Enable one to one communication.

  • Capture customer trails across all software systems

  • Automate email and push notifications

  • Correlations between events

  • Customer segments

  • Richpanel FAQs

    Below are some frequently asked questions for Richpanel.

    Q. What type of pricing plans does Richpanel offer?

    Richpanel offers the following pricing plans:

    Starting from: US$99 999,99999999999

    Pricing model: Subscription

    Free Trial: Available

    Q. What are the main features of Richpanel?

    Richpanel offers the following features:

    • Behavioral Messaging
    • Bulk Product Management
    • Catalog Management
    • Customer Click Tracking
    • Customer Support System with Email and Chat
    • Marketing Automation
    • Order Fulfillment
    • Order Processing Workflows
    • Point of Sale
    • Point of Sale
    • Product Configurator
    • Product Recommendations
    • SEO Wizard
    • Store Management
    • Subscriptions
    • Unified Customer Profiles

    Q. Who are the typical users of Richpanel?

    Richpanel has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Richpanel support?

    Richpanel supports the following languages:

    English

    Q. What type of pricing plans does Richpanel offer?

    Richpanel has the following pricing plans:

    Subscription

    Q. Does Richpanel support mobile devices?

    We do not have any information about what devices Richpanel supports

    Q. What other apps does Richpanel integrate with?

    Richpanel integrates with the following applications:

    Logiwa WMS

    Q. What level of support does Richpanel offer?

    Richpanel offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support