9Lenses

9Lenses

Digital client engagement platform

5/5 (3 reviews)

9Lenses Overview

9Lenses is a cloud-based software platform that digitizes and stores intellectual property such as assessments, maturity models, frameworks and data models. Users can capture knowledge between engagements and improve the strength of their questions each time they use the platform. Users can also scale their IP to capture more data and win more business.

The platform enables quick launch of the assessments and automates much of the process that is currently manual and stored in non-secure locations such as spreadsheets and hard drives. With a secure and easy to deploy digital interview, users can begin collecting data at the touch of a button.

Results are stored in one, real-time analytics platform in a presentation-ready format and automate benchmarking capability. Users can then create a searchable and traceable path of their client or firm data enabling new insight that could not be generated with data housed in spreadsheets.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

9Lenses Reviews

Overall rating
5/5
100% positive reviews
3
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Davin H.

A high-powered tool for market research and stakeholder engagement

Used Monthly for 1+ year
Reviewed on 2017/08/15
Review Source: Capterra

Pros

9Lenses is a highly flexible tool for stakeholder data collection.

Their collection tool is on-par with the other leaders in this market, but they lead the pack in customer support and reporting. They have an extraordinary customer support team that can answer questions from both research pros and novices.

Their reporting tools are great for experienced researchers who work with more junior team members: 9Lenses will work with you to develop customized reporting that your team can learn easily. The expert designs, the analysts execute, and the 9Lenses team always helps you along the way.

Cons

The lack of detailed reporting on email delivery, open rates, and clickthrough rates was a source of frustration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Marcus S.

Robust service from a great team.

Used Other for 6-12 months
Reviewed on 2017/08/29
Review Source: Capterra

Very effective and efficient survey management tool, with flexible data output for analysis outside the platform as needed.

Pros

Great customer service from the start. The team is exceptionally helpful in working with us to understand our needs and solve problems. Good training to get us set up and running. The reporting and analytics are very flexible and straightforward.

Cons

Before 9Lenses updated the service, the process to publish, test and distribute a survey was a little complex, but they have streamlined it now to solve those issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jc Q.

The best solution for conducting digital interviews

Used Monthly for 2+ years
Reviewed on 2017/09/20
Review Source: Capterra

Low cost. Fast implementation. Multiple uses for customer, employee, technical, and business objectives.

This tool is really as good as advertised with a low cost of entry and integrated suite of tools.

Pros

9Lenses allowed our practice to deploy digital interviews across multiple geographies without the need for expensive integrations. Huge value to our clients who can get immediate insight with minimal investment. Having one tool for digital interviews AND business analysis is a major plus.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

9Lenses Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact 9Lenses for pricing information.

9Lenses Features

  • Collaboration Tools

  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Business Intelligence
  • Charting
  • Customizable Reporting
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Data Visualization
  • Drag & Drop Interface
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Trend Analysis
  • Visual Analytics

Additional information for 9Lenses

Key features of 9Lenses

  • Collaboration tools
  • Content heirarchy management system
  • Data analysis
  • Data analysis
  • Data collection
  • Engagement analytics
  • Permission management
  • Scorecards

Benefits

  • Differentiate your offering with the quality of your IP and win new business.

  • Create efficiency by doing more with less to increase operating margins.

  • Build a searchable repository of your client data across practice areas.

  • Improve collaboration between engagements and within practices.

  • Accelerate discovery time and add value on day one.

  • 9Lenses FAQs

    Below are some frequently asked questions for 9Lenses.

    Q. What type of pricing plans does 9Lenses offer?

    9Lenses offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact 9Lenses for pricing information.

    Q. What are the main features of 9Lenses?

    9Lenses offers the following features:

    • Collaboration tools
    • Content heirarchy management system
    • Data analysis
    • Data analysis
    • Data collection
    • Engagement analytics
    • Permission management
    • Scorecards

    Q. Who are the typical users of 9Lenses?

    9Lenses has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does 9Lenses support?

    9Lenses supports the following languages:

    English

    Q. What type of pricing plans does 9Lenses offer?

    9Lenses has the following pricing plans:

    Subscription

    Q. Does 9Lenses support mobile devices?

    We do not have any information about what devices 9Lenses supports

    Q. What other apps does 9Lenses integrate with?

    We do not have any information about what integrations 9Lenses has

    Q. What level of support does 9Lenses offer?

    9Lenses offers the following support options:

    Online Support, Phone Support

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