TargetBay

TargetBay

Reviews, Personalized Emails and Product Recommendations

4.8/5 (22 reviews)

TargetBay Overview

TargetBay is a eCommerce personalization solution which combines four modules covering product reviews, product recommendations, email personalization, and behavioral pop ups. The system is aimed at eCommerce stores of any size, and allows users to purchase any combination of modules to suit their requirements.

TargetBay includes an automated review generation system which encourages customers to review their purchases using site pop ups and emails. Users can moderate reviews to screen out spam or fake posts, and respond to customer reviews with comments. Best-selling, related, and similar products can be recommended to customers, and users can create bundle offers to cross-sell supporting products. Personalized email marketing campaigns can be targeted to different customer segments, and scheduled for delivery or triggered by customer actions. Emails can be sent for cart abandonment, reorder reminders, back-in-stock notifications, price drops, birthdays or anniversaries, and more. Users can also enable a range of customizable pop ups for cart abandonment, site abandonment, upselling, cross-selling, email list signups, reviews generation, and welcoming first-time shoppers.

Pricing

Starting from
$49/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

TargetBay Reviews

Overall rating
4.8/5
100% positive reviews
18
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Jim S.

Probably the Best Value for Product Reviews, Abandoned Cart, & Pop ups

Used Daily for 1+ year
Reviewed on 2018/07/13
Review Source: Capterra

Product reviews and abandoned cart are the strongest features of the platform for us.

Pros

The software packs a lot features: site reviews, product reviews, abandoned cart emails, send after purchase emails, pop up review request, email subscription signup, product recommendation (the only feature we haven't used). At the time of this review there are no other platforms at this price point that offer such a robust set of features. Having used Yotpo for 1 year and given serious consideration to TrustPilot and Power Reviews, you can't beat Targetbay for the price. We've used Targetbay on Magento and are now using it on Shopify. The TB support staff helped integrate their solution on both platforms pretty seamlessly. We had some hiccups with Targetbay during our site migration to Shopify, some review settings weren't turned on after the migration, but as soon as we realized this, their team fixed the problem ASAP and send out a retroactive targeted review request email to make up for reviews we missed out on. It should be said that Targetbay/Innoppl has outstanding support response time. All in all, the software works as advertised and it has worked pretty reliably for us.

Cons

Site reviews with Yotpo, Trust Pilot, & Power Reviews all qualify towards your Google Seller Rating, if you have a Google Merchant Center account. However, site reviews with Targetbay do not qualify towards your GSR with Targetbay. We primarily chose Targetbay for our site reviews to help get a Google Seller Rating for our Google Ad Words account. Unfortunately, we did not do enough research beforehand in regards to this. Because Targetbay is not a certified Google Reviews Partner, site reviews with Targetbay do NOT count towards your Google Seller Rating score with Google. The site reviews still have some value to help illicit consumer confidence of course, but at the time of this review they won't help you in qualifying for a GSR from Google.

The dashboard user interface is pretty clunky and difficult to use at times. The TB team could improve upon this aspect of their software. We run our business from the United States and you can tell that the dashboard user interface was designed by folks from India. Its not bad, but its not great either. Yotpo's dashboard was easier to use. With Targetbay some important settings are buried in unsuspecting places within the dashboard's interface. You can be working on something simple like your review strategy and have to look for a setting pertaining to a single feature in one of three different places. This can cause frustration when first using the platform. I've learned my way around, but its still cumbersome to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Philip K.

Big help for a small business

Used Daily for 6-12 months
Reviewed on 2018/09/18
Review Source: Capterra

Pros

I am a one person small business so it is hard for me to be an expert at everything and also have the time to implement the solutions. Having the crew at TargetBay on my team helping with collecting reviews, customer Q&A, and recovering abandoned carts is a huge help, among other things.

Their expertise is what I have needed for years. They set it all up for me and we talk monthly to review performance and make changes if needed. I'm looking forward to a long term relationship. They work hard to help my business grow because if I grow then they grow too.

Thank you to the entire team at TargetBay.

Cons

I have a little bit of a hard time navigating and understanding the back end of the system but that difficulty is mitigated by the excellent customer service they offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Melody cleopatra D.

Great marketing platform, easy to navigate, great support from Customer Service!

Used Daily for 1+ year
Reviewed on 2018/05/24
Review Source: Capterra

Pros

The dashboard design is clean and you instantly get an overview of how all your marketing campaigns are performing. Easy to navigate, the customer segmentation/reports provide key insights regarding customers purchase behavior. Simple to import/export data.

Cons

After using several other marketing platforms, I feel TargetBay is a perfect fit for my business. I don't overpay for features I don't need and the on boarding process was easy. I don't have any complaints.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kenneth drew S.

We have been using TargetBay for approximately 10 months and we are thrilled!

Used Daily for 6-12 months
Reviewed on 2018/07/12
Review Source: Capterra

Increased ROI and better conversion rates from our existing client base. Well worth the money, and easy to use!

Pros

* Live customer support provided by the entire team
* Clean interface that is easy to use, and easy to train others to use
* We are seeing GREAT ROI with this product. The multiple email triggers and behavioral pop-ups have worked really well for us.

Cons

* The download speeds could be improved when exporting lists of targeted clients.
* A few more segmentation fields would be nice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eileen D.

Better than Yotpo

Used Daily for 6-12 months
Reviewed on 2019/03/05
Review Source: Capterra

Pros

TargetBay is easier to use, more affordable, with more useful features than Yotpo. I've also made suggestions for additional features, and they added them to the software. They also have the very best customer service. I'm so glad I made the switch to TargetBay. I use them on all 3 of my websites: Wellness Shopping Online, Go Healthy Next, and Creatrix Solutions.

Cons

The only problem is I didn't know about them and subscribe earlier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

TargetBay Pricing

Starting from
$49/month
Pricing options
Free Trial
Free
Subscription
Value for money

Reviews and Q&A:
Lite: free
Growth: $199/month
Professional: $299/month
Premium: $399/month

Email Personalization:
Lite: free
Growth: $299/month
Professional: $399/month
Premium: $499/month

Behavioral Pop Ups:
Lite: free
Growth: $49/month
Professional: $99/month
Premium: $199/month

Product Recommendations:
Growth: $99/month
Professional: $149/month
Premium: $249/month

TargetBay Features

  • Drag & Drop Interface
  • Reporting & Statistics
  • eCommerce Integration
  • eCommerce Management

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Product Catalog
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Third Party Integration

Additional information for TargetBay

Key features of TargetBay

  • Automated emails
  • Back-in-stock emails
  • Birthday & anniversary emails
  • Campaign analysis
  • Cart abandonment emails
  • Conversation moderating
  • Customer segmentation
  • Email scheduling
  • Marketing personalization tools
  • Order comments
  • Price drop emails
  • Product recommendations
  • Product reviews
  • Reorder reminder emails
  • Review approvals
  • Review comments
  • Scheduled reminder emails
  • Upselling & cross-selling

Benefits

  • Feedback collection can be automated using emails and popups to reach out to customers, and customers can submit reviews by email without leaving their inbox.

  • Users can moderate all customer reviews to eliminate fake and spam reviews, and comment on reviews to start one-to-one conversations with customers.

  • Custom popups can be triggered for cart abandonments, site abandonment, email list signups, cross-selling, upselling, feedback collection, and more.

  • Bundle offers can be created and used to cross-sell additional products based on the product added to the cart.

  • Customers can be segmented based on their shopping patterns and sent targeted, personalized emails based on their behavior and interests.

  • TargetBay FAQs

    Below are some frequently asked questions for TargetBay.

    Q. What type of pricing plans does TargetBay offer?

    TargetBay offers the following pricing plans:

    Starting from: $49/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Reviews and Q&A:
    Lite: free
    Growth: $199/month
    Professional: $299/month
    Premium: $399/month

    Email Personalization:
    Lite: free
    Growth: $299/month
    Professional: $399/month
    Premium: $499/month

    Behavioral Pop Ups:
    Lite: free
    Growth: $49/month
    Professional: $99/month
    Premium: $199/month

    Product Recommendations:
    Growth: $99/month
    Professional: $149/month
    Premium: $249/month

    Q. What are the main features of TargetBay?

    TargetBay offers the following features:

    • Automated emails
    • Back-in-stock emails
    • Birthday & anniversary emails
    • Campaign analysis
    • Cart abandonment emails
    • Conversation moderating
    • Customer segmentation
    • Email scheduling
    • Marketing personalization tools
    • Order comments
    • Price drop emails
    • Product recommendations
    • Product reviews
    • Reorder reminder emails
    • Review approvals
    • Review comments
    • Scheduled reminder emails
    • Upselling & cross-selling

    Q. Who are the typical users of TargetBay?

    TargetBay has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does TargetBay support?

    TargetBay supports the following languages:

    English

    Q. What type of pricing plans does TargetBay offer?

    TargetBay has the following pricing plans:

    Free, Subscription

    Q. Does TargetBay support mobile devices?

    We do not have any information about what devices TargetBay supports

    Q. What other apps does TargetBay integrate with?

    TargetBay integrates with the following applications:

    BigCommerce, Magento, Magento, Shopify, WooCommerce

    Q. What level of support does TargetBay offer?

    TargetBay offers the following support options:

    Knowledge Base, Online Support, Phone Support