Crew

Crew

Employee scheduling and communication tool

4.8/5 (20 reviews)

Crew Overview

Crew is a mobile-first team collaboration and communications solution with messaging, shift scheduling and announcement features. With the aim of helping teams to keep everyone on the same page, Crew provides features so that team members can send messages to the entire organization, specific groups or 1-on-1 private conversations, without exchanging phone numbers. In addition, Crew provides team members with fast access to their work schedule on their mobile devices, and get shift covers or pick-up extra shifts with the click of a button.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, China, Mexico, United Kingdom, United States

Supported Languages

English

Crew Reviews

Overall rating
4.8/5
95% positive reviews
17
Excellent
2
Very good
1
Average
0
Poor
0
Terrible
Verified Reviewer

Easy team networking without having to give out your personal line!

Used Daily for 6-12 months
Reviewed on 2018/10/18
Review Source: Capterra

Overall we love Crew. It does exactly what we need by creating a networking chat group filled with competitive friendly banter. We have a sales team with a relatively high turnover so it would be nearly impossible to have a consistent group text message (adding and deleting people often). This keeps it easy to add people to our organization and, best of all, no one has to give out their personal cellphone numbers - keeping personal and work life separate! It has also been a great place to keep frequently used reference sheets like cost of goods lists and other files reps may need in the field, you can quickly find these at a glance using the "Team Files" feature. Adding and confirming or completing tasks is simple and helps our staff stay on top of pressing issues or clients that need to be followed up on.

Pros

- Easy to add and delete new users
- Simple to use
- Networking within a team or organization without having to give out your personal phone number
- Great functionality for "rewarding" team members for a job well done
- Free version includes ability to add team files, resources, and tasks
- Assign tasks to specific users
- Group and direct messaging

Cons

Could be organized a little better. The layout and main "Chat" tab shows all of your conversations and resources - but it mixes them in order of most recent without an option to organize them differently. This gets a little messy when you have direct messages among Team Files, Tasks, and "Everyone" chat groups.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Jill H.

Amazing!

Used Daily for 2+ years
Reviewed on 2019/03/09
Review Source: Capterra

This makes communicating fun at work. Doctors can take pictures of animals in treatment and do rounds with each other without being there in person. Awesome!

Pros

Everyone doesn’t have to clutter up their phone with the phone numbers of all the employees. We are able to add everyone, create groups and text back and forth through the app. We need this with this era. The more communication the better.

Cons

Not much. Love all the capabilities. Would be great to have chats organized more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jessica E.

Staff Scheduling in a Breeze

Used Daily for 1+ year
Reviewed on 2018/04/05
Review Source: Capterra

Pros

Crew was a godsend when we found it. We had been attempting to get by with scheduling using a variety of calendar methods, but Crew took the place of all of them quickly and easily. We can schedule our events and allow staff to request them. We can use the software to set up meetings and to chat with staff if needed. And the support team is just a chat away within the software if you ever need them.

Cons

Sometimes it's clunky to switch between companies. There are some features that have been slow to roll out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kari D.

Highly recommend!

Used Daily for 2+ years
Reviewed on 2019/07/19
Review Source: Capterra

Pros

My company has used Crew for a long time now. It’s great to have all of our company communications in one place. Highly useful tool.

Cons

I’d like more support from customer service in how to fully optimize the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brandi B.

Crew keep my crew connected!

Used Daily for 2+ years
Reviewed on 2019/03/22
Review Source: Capterra

Pros

It's so easy to use and keep the whole crew connected and communicating.

Cons

The portion of the app designed to help create the CREW schedule is not as user friendly as I had hoped.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Crew Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Contact Crew for pricing information.

Crew Features

  • Automatic Notifications
  • Employee Management
  • Employee Portal

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Onboarding
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Crew

Key features of Crew

  • Automatic notifications
  • Chat
  • Communication management
  • Employee management
  • Employee portal
  • Employee reward programs
  • Facility scheduling
  • Goal management
  • Instant messaging
  • Office directory
  • Permission management
  • Real time notifications
  • Recognition management
  • Role-based permissions
  • Shift scheduling
  • Task management
  • Task scheduling
  • Time off requests
  • Time tracking
  • Vacation tracking
  • Video support

Benefits

  • Send messages 1-to-1 to individuals or create groups.

  • Manage shift schedules and provide mobile schedule access to each team member.

  • Get read receipts for messages sent to see who has read each message.

  • Share unlimited photos and videos with team members.

  • Managers can send out high-priority announcements to the entire team.

  • Crew FAQs

    Below are some frequently asked questions for Crew.

    Q. What type of pricing plans does Crew offer?

    Crew offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact Crew for pricing information.

    Q. What are the main features of Crew?

    Crew offers the following features:

    • Automatic notifications
    • Chat
    • Communication management
    • Employee management
    • Employee portal
    • Employee reward programs
    • Facility scheduling
    • Goal management
    • Instant messaging
    • Office directory
    • Permission management
    • Real time notifications
    • Recognition management
    • Role-based permissions
    • Shift scheduling
    • Task management
    • Task scheduling
    • Time off requests
    • Time tracking
    • Vacation tracking
    • Video support

    Q. Who are the typical users of Crew?

    Crew has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Crew support?

    Crew supports the following languages:

    English

    Q. What type of pricing plans does Crew offer?

    Crew has the following pricing plans:

    Free, Subscription

    Q. Does Crew support mobile devices?

    Crew supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Crew integrate with?

    Crew integrates with the following applications:

    When I Work

    Q. What level of support does Crew offer?

    Crew offers the following support options:

    Online Support, Phone Support