About Slaask
Slaask is a customer service app for Slack, designed to unify all team & customer communication from multiple channels together in one place, for SMBs & large businesses.
Slaask supercharges Slack to function as a real-time customer service app. Slaask funnels all lead/customer communication from your site; mobile apps; Facebook page; Twitter account; and phone number (SMS) directly into your Slack. Teams can then chat in real time with leads and customers via Slack, in the same way they always use it.
Slaask nails all external communication needs to the centralized Slack portal, bringing teams right in front of leads and customers, and enabling higher levels of user satisfaction.
Key benefits of Slaask
• Unify all lead and customer communication (from your site, mobile apps, Facebook page, Twitter account, SMS, etc.) to Slack, and chat with leads and customers in real time.
• Automatically route any external requests to the most appropriate team members.
• Get insights on the location and browsing path of website visitors in real time.
• Trigger different messages to 'groups' of leads and customers.
• Automatically adapt live chat to multilingual websites.
• Engage in video chats and screen sharing with leads and customers.
• Better manage interactions with leads and customers with the help of Slaask's chatbot.
Devices
Business size
Markets
United States
Supported Languages
English
Images
Features
Total features of Slaask: 22
- API
- Audience Targeting
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Customer Database
- Group Messaging
- Lead Distribution
- Lead Nurturing
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Language
- One-to-One Messaging
- Real-time Conversations
- Reporting/Analytics
- SMS Messaging
- Social Media Integration
- Surveys & Feedback
- Third Party Integrations
- Video Chat
Alternatives
Crisp
Birdeye
Heyday
Drift
Reviews
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Write a Review!- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All the features we need for the right price & the best customer service we've ever seen.
Reviewed on 2017/06/08
Proving a stellar customer experience in both sales and support.
Proving a stellar customer experience in both sales and support.
Pros
Not priced per agent, every employee can join a conversation = great experience for our users.
As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.
AMAZING customer service + we got a few feature requests implemented in less that 14 days.
Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.
Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.
Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.
Integration to our knowledge base so clients get support article suggestions when asking a question.
Cons
Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.
Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.
- Industry: Information Technology & Services
- Company size: 1 001-5 000 Employees
- Used for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great solution for a small company with low CS Request Volumen
Reviewed on 2021/05/26
Pros
Customer requests go straight to your slack account, so all communication is centralized with in slack.
Fast turnaround for the customer with easy to find widget in the webpage.
Cons
Reporting and dashboards are not solid.
Hard to track interactions for quality purposes.
Managing it requires a lot of manual efforts.
Slaask FAQs
Below are some frequently asked questions for Slaask.Q. What type of pricing plans does Slaask offer?
Slaask offers the following pricing plans:
- Starting from:
- Pricing model: Free Version, Subscription
- Free Trial: Available
(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment) - $0 for up to 5 live conversations per month. - $29 for up to 30 live conversations per month. - $49 for up to 60 live conversations per month.
Q. Who are the typical users of Slaask?
Slaask has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Slaask support?
Slaask supports the following languages:
English
Q. Does Slaask support mobile devices?
Slaask supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Slaask integrate with?
Slaask integrates with the following applications:
Agile CRM, Asana, Autotask PSA, Baremetrics, Cerb, ConnectWise Control, ConvertKit, Desk.com, Facebook for Business, Freshdesk, Front, GetResponse, Google Analytics, Groove, HappyFox Help Desk, Help Scout, HubSpot CRM, JIRA Service Management, Jira, Kayako, LiveAgent, Mailchimp, Mailjet, Mixpanel, Nimble, Pipedrive, Salesforce Sales Cloud, Segment, Sendinblue, Slack, Stripe, Teamleader, Trello, Twitter, Zapier, Zendesk
Q. What level of support does Slaask offer?
Slaask offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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