Slaask

Customer service app for Slack users

5 /5 (1 review) Write a Review!

Slaask Overview

What is Slaask?

Slaask is a customer service app for Slack, designed to unify all team & customer communication from multiple channels together in one place, for SMBs & large businesses.

Slaask supercharges Slack to function as a real-time customer service app. Slaask funnels all lead/customer communication from your site; mobile apps; Facebook page; Twitter account; and phone number (SMS) directly into your Slack. Teams can then chat in real time with leads and customers via Slack, in the same way they always use it.

Slaask nails all external communication needs to the centralized Slack portal, bringing teams right in front of leads and customers, and enabling higher levels of user satisfaction.

Slaask Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)  

- $0 for up to 5 live conversations per month.
- $29 for up to 30 live conversations per month.
- $49 for up to 60 live conversations per month.


Slaask Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Slaask video Slaask video Slaask video Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot: Slaask screenshot:

Slaask Reviews

Slaask Reviews

Overall rating
5
/
5
Excellent
1

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
100% recommended this app
Kresten Ø.

All the features we need for the right price & the best customer service we've ever seen.

Proving a stellar customer experience in both sales and support.


Kresten Ø.
Industry: Information Technology & Services
Company size: 11-50 Employees

All the features we need for the right price & the best customer service we've ever seen.

Used Daily for 6-12 months
Reviewed on 2017/06/08
Review Source: Capterra

Proving a stellar customer experience in both sales and support.

Pros

Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Cons

Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 1 user ratings
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Slaask Pricing

Slaask Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Value for money

(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)  

- $0 for up to 5 live conversations per month.
- $29 for up to 30 live conversations per month.
- $49 for up to 60 live conversations per month.

(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)  

- $0 for up to 5 live conversations per month.
- $29 for up to 30 live conversations per month.
- $49 for up to 60 live conversations per month.

Value for Money
5/5
Based on 1 user ratings
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Slaask Features

Slaask Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4/5
Based on 1 user ratings
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Categories

Additional information for Slaask

Additional information for Slaask

Key features of Slaask

  • Automated routing
  • Automatic chat backup
  • Bug tracking
  • CRM integration
  • Chat
  • Chat history
  • Communication management
  • Conversation categorization
  • Help desk
  • Inbox management
  • Lead nurturing
  • Live chat
  • Location tracking
  • Multi-language
  • Notifications
  • Queue manager
  • REST API
  • Screensharing
  • Social media integration
  • User roles
  • Video chat
  • Visitor tracking

Benefits

• Unify all lead and customer communication (from your site, mobile apps, Facebook page, Twitter account, SMS, etc.) to Slack, and chat with leads and customers in real time.

• Automatically route any external requests to the most appropriate team members.

• Get insights on the location and browsing path of website visitors in real time.

• Trigger different messages to 'groups' of leads and customers.

• Automatically adapt live chat to multilingual websites.

• Engage in video chats and screen sharing with leads and customers.

• Better manage interactions with leads and customers with the help of Slaask's chatbot.

Slaask FAQs

Slaask FAQs

Below are some frequently asked questions for Slaask.

Q. What type of pricing plans does Slaask offer?

Slaask offers the following pricing plans:

Starting from: US$29,00/month

Pricing model: Free, Subscription

Free Trial: Available

(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)   - $0 for up to 5 live conversations per month. - $29 for up to 30 live conversations per month. - $49 for up to 60 live conversations per month.

Q. What are the main features of Slaask?

Slaask offers the following features:

  • Automated routing
  • Automatic chat backup
  • Bug tracking
  • CRM integration
  • Chat
  • Chat history
  • Communication management
  • Conversation categorization
  • Help desk
  • Inbox management
  • Lead nurturing
  • Live chat
  • Location tracking
  • Multi-language
  • Notifications
  • Queue manager
  • REST API
  • Screensharing
  • Social media integration
  • User roles
  • Video chat
  • Visitor tracking

Q. Who are the typical users of Slaask?

Slaask has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Slaask support?

Slaask supports the following languages:

English

Q. Does Slaask support mobile devices?

We do not have any information about what devices Slaask supports

Q. What other apps does Slaask integrate with?

Slaask integrates with the following applications:

Autotask, Freshdesk, Jira, Kayako, Mailchimp, Nimble, Pipedrive, Teamleader, Twitter, Zendesk

Q. What level of support does Slaask offer?

Slaask offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base