CaterTrax
About CaterTrax
CaterTrax is a web-based business management platform for North American caterers and foodservice providers across a range of industries, which is designed to help streamline operations, manage inventory, and reduce costs. The solution suite allows users to manage catering, take-out, and floor stock, in addition to their company’s web presence.
CaterTrax’s catering solution offers a variety of front and back of house features for taking and managing customer orders. Online ordering allows customers to place their orders through the business’ websites, with users able to control operating hours, lead times, and delivery times. Custom menus can be uploaded, with support for menus with multiple categories, and standardized menus across multiple sites. Related items are displayed to customers automatically, providing opportunities for upselling. Payment gateway integrations allow customers to pay for their orders online. Once orders are placed, customers can request changes and track their order, and kitchen and pack sheets are generated automatically. Users can track orders through the multiple calendar views, with configurable status pins to give an at-a-glance view of order statuses.
In addition to desktop and mobile online ordering, CaterTrax’s take-out solution provides users with lead time management tools and customizable cut-off times. Prepaid orders also enable quick pickups and deliveries. The floor stock out solution allows users to select which stock items are offered, their pricing, and par levels. Self-regulated business rules ensure that operating hours, delivery and pick-up times, and locations are enforced. Sales projections provide users with forecasts of required stock, and reporting can be carried out across multiple locations. CaterTrax also offers a website builder and content management system which allows companies to manage their web presence and communicate with their customers.
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Reviews
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- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hospitality Review
Reviewed on 2019/04/30
It is a great platform to use for catering. Makes it very easy
It is a great platform to use for catering. Makes it very easy
Pros
The software is always updated and the administrators can use it easlely to make there catering orders
Cons
Wish I could make updates to the menu myself
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best software available!
Reviewed on 2019/04/29
It turns out that we were not fully utilizing all the functions of the program! We had thought...
It turns out that we were not fully utilizing all the functions of the program! We had thought this was a one way tool but later realized that it is interactive with botht eh client and us. This allowed the customer to make changes once the catering was already in place. Because we validated the order it was easy to double check to make sure the catering was correct. Also, we could customize the layout as many times as we wanted, so that we could grow as our customer's needs changed.
Pros
Mostly, ease of use. The platform to do business can be a very complex one, especially in catering. After reviewing several programs we chose Catertrax for the ease of use, ability to add more user functions and the ability to customize the experience.
Cons
Some of the features require some comprehensive training, which costs extra in our case. I would have thought there would be unlimited training free of charge but that does not seem to be the case with us.
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good not Great
Reviewed on 2019/04/30
The best benefit of CaterTrax is the historical data and the easy of pulling up past order to see...
The best benefit of CaterTrax is the historical data and the easy of pulling up past order to see what customers have done in the past.
Pros
The best feature of CaterTrax is it's customer information and historical database.
Cons
It is "bulky". The service is not streamlined well and asks repetitive questions. All customer information is stored in the system, however, when you want to create a new invoice, you are still required to put in all the customer information.
Another big con, there is no app for CaterTrax. My caterers are always on the go and to have the details in the palm of your hand would be very convenient.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Healthcare FNS love it
Reviewed on 2019/04/30
Benefits: time saver; captures costs, refer to reports for any info.
Benefits: time saver; captures costs, refer to reports for any info.
Pros
I work in Healthcare Food Services. We use CaterTrax to bill floorstock and for all of our caterings. It has saved so much time and is a great tool.
Cons
The amount of time / questions it asks before you can complete an order. ie: are you sure? almost done, etc....
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I'd be lost without it~
Reviewed on 2017/10/04
Pros
It helps me stay on task! Catering is busy and I can't imagine what I would do
without it frankly. At the end of the week, when sales are to be reported, all I have to do is click a few items and hit print! It really saves me time and it's accurate.
CaterTrax FAQs
Below are some frequently asked questions for CaterTrax.Q. What type of pricing plans does CaterTrax offer?
CaterTrax offers the following pricing plans:
- Starting from: US$150.00
- Free Trial: Not Available
Contact CaterTrax for pricing information.
Q. Who are the typical users of CaterTrax?
CaterTrax has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CaterTrax support?
CaterTrax supports the following languages:
English
Q. Does CaterTrax support mobile devices?
CaterTrax supports the following devices:
Q. What other apps does CaterTrax integrate with?
We do not have any information about what integrations CaterTrax has
Q. What level of support does CaterTrax offer?
CaterTrax offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
Related categories
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