Kuebix TMS

Previously, when quoting a shipment, we would go to each of our carrier's websites and get individual quotes. With Kuebix, we can easily and quickly choose the best carrier for a given shipment.

For how we use the software, I do not have any cons!

As an online retailer, Kuebix integrated with all of our systems - Shopify, Amazon, and custom software to get rates and book shipments seamlessly. It eliminates duplicate data entry and gets us the cheapest rate among all of our carriers. Easily pays for itself.

No real complaints about existing features as it is much more intuitive and feature rich than any competing software at this price. It's not perfect and some functionality is still in development.

Improved pro number integration would be my biggest ask. Currently the PRO number needs to be input manually. Getting that info electronically after being scanned by drivers or terminals would eliminate work and help my customers.

The full supply chain ability for inbound freight would be great (ocean freight, full containers, trains etc.)

Kuebix was pretty easy to navigate and book shipments. The customer support is very responsive and willing to help if possible. It is built on the Salesforce platform, which means the reporting can be customized to fit your company's analytical needs.

The shipment tracking was incredibly unreliable. Sometimes shipments would have already been processed through our facility and onto the final destination, but Kuebix still said it was waiting to be picked up from the origin.

It is not very broker friendly. There was not an efficient way to set up the BOLs for 3rd party billing when tendering a shipment to a broker.

If one user created a report, other users could not access it without reaching out to customer support and having them recreate the report under a shared folder.

Certain fields, such as the PO field, can not be edited once booked. So if your team must update data within the shipment, certain fields that should always be accessible for edits were locked for the users.

the ease of navigation through the site. the expeditious response time of the Kuebix support team

there are still some areas I am not familiar with just because I don't use those functions frequently enough for me to be comfortable

Ever since i started using Kuebix, my job life became flexible and a time saver. Kuebix software is very easy to use. Very accurate when obtaining quotes, freight organization, and keeping track with carriers. Everything in Kuebix is already given when shipping LTL or FTL.

There are some freight accounts that cannot be input into Kuebix . I've tried to add FedEx as one of my carries but no luck.