ROLLER Software

All-in-one software for Attractions, Entertainment & Leisure

4,8 /5 (30 reviews) Write a Review!

ROLLER Software Overview

What is ROLLER Software?

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

ROLLER Software Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact ROLLER for pricing information.


ROLLER Software Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Media

ROLLER Software screenshot: ROLLER Software screenshot: ROLLER Software screenshot: ROLLER Software screenshot: ROLLER Software screenshot: ROLLER Software screenshot:

ROLLER Software Reviews

ROLLER Software Reviews

Overall rating
4,8
/
5
Excellent
23

Very good
7

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,5
Ease of Use
4,7
Customer Support
4,8
100% recommended this app
Michael R.

Excellent Customer support, easy to use software

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.


Tom M.

Essential business tool

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.


Verified Reviewer

ROLLER Review


Jacob L.

Flexible Options & Great Onboarding Tools

Our Client Success Manager, [SENSITIVE CONTENT HIDDEN], who guided us through our onboarding and setup process, was extremely helpful and knowledgeable about Roller's functions and options, helping us to implement our products into the new system and finding alternative solutions to any issues we encountered. Between [SENSITIVE CONTENT HIDDEN] and the online resources for Roller, it was a very smooth onboarding experience.


Robyn H.

Great functionality and customer service!

If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff.


Michael R.
Industry: Leisure, Travel & Tourism
Company size: 201-500 Employees

Excellent Customer support, easy to use software

Used Daily for 1+ year
Reviewed on 2018/12/05
Review Source: Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pros

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

Single use sites should be fine but chains may find this is frustrating.

The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tom M.
Industry: Entertainment
Company size: 11-50 Employees

Essential business tool

Used Daily for 1-5 months
Reviewed on 2020/02/05
Review Source: Capterra

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Pros

The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Cons

Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

ROLLER Review

Used Daily for 1+ year
Reviewed on 2018/12/20
Review Source: Capterra

Pros

*User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Cons

*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jacob L.
Industry: Museums & Institutions
Company size: 11-50 Employees

Flexible Options & Great Onboarding Tools

Used Daily for 1-5 months
Reviewed on 2020/11/05
Review Source: Capterra

Our Client Success Manager, [SENSITIVE CONTENT HIDDEN], who guided us through our onboarding and setup process, was extremely helpful and knowledgeable about Roller's functions and options, helping us to implement our products into the new system and finding alternative solutions to any issues we encountered. Between [SENSITIVE CONTENT HIDDEN] and the online resources for Roller, it was a very smooth onboarding experience.

Pros

The variety and flexibility of options for different products is excellent and goes a long way to making our online store and POS systems more consolidated and user-friendly.

Cons

The Playground feature is a great idea as an offline tool to preview and practice with different options before they go live, however it seems to have some inconsistency when it updates and we can't always get it to work even with support from Roller staff.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robyn H.
Industry: Museums & Institutions
Company size: 11-50 Employees

Great functionality and customer service!

Used Daily for 1-5 months
Reviewed on 2020/11/04
Review Source: Capterra

If I could rate the customer service higher than a 5, I would. Incredible response times and friendly/helpful staff.

Pros

The platform is very intuitive and easy to use!

Cons

Would love for the platform to integrate with MailChimp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 30 user ratings
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ROLLER Software Pricing

ROLLER Software Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact ROLLER for pricing information.

Contact ROLLER for pricing information.

Value for Money
4,7/5
Based on 30 user ratings
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ROLLER Software Features

ROLLER Software Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 30 user ratings
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Categories

Additional information for ROLLER Software

Additional information for ROLLER Software

Key features of ROLLER Software

  • Add-on products
  • Automated emails
  • Credit card processing
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development

Benefits

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • ROLLER Software FAQs

    ROLLER Software FAQs

    Below are some frequently asked questions for ROLLER Software.

    Q. What type of pricing plans does ROLLER Software offer?

    ROLLER Software offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact ROLLER for pricing information.

    Q. What are the main features of ROLLER Software?

    ROLLER Software offers the following features:

    • Add-on products
    • Automated emails
    • Credit card processing
    • Customizable branding
    • Customizable email templates
    • Customizable forms
    • Drag-and-drop email builder
    • Electronic waiver signing
    • Email A/B testing
    • Email marketing
    • Email open, click & bounce tracking
    • Event ticketing
    • General admission
    • Gift card status tracking
    • Membership tickets
    • Mobile ticketing
    • Online ticketing
    • Onsite ticketing
    • Point of sale (POS)
    • QR code scanning
    • RFID scanning
    • Real-time reporting
    • Turnstile support
    • VIP & discount tickets
    • Waiver management
    • Website development

    Q. Who are the typical users of ROLLER Software?

    ROLLER Software has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ROLLER Software support?

    ROLLER Software supports the following languages:

    English

    Q. What type of pricing plans does ROLLER Software offer?

    ROLLER Software has the following pricing plans:

    Subscription

    Q. Does ROLLER Software support mobile devices?

    We do not have any information about what devices ROLLER Software supports

    Q. What other apps does ROLLER Software integrate with?

    We do not have any information about what integrations ROLLER Software has

    Q. What level of support does ROLLER Software offer?

    ROLLER Software offers the following support options:

    Online Support, FAQs, Knowledge Base, Phone Support