ROLLER

All-in-one software for Attractions, Entertainment & Leisure

About ROLLER

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.

Key benefits of ROLLER

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Images

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    Features

    Total features of ROLLER: 98

    • A/B Testing
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Attendee Management
    • Barcode / Ticket Scanning
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Calendar/Reminder System
    • Campaign Analytics
    • Campaign Management
    • Concessions Management
    • Conferences/Conventions
    • Contact Management
    • Credit Card Processing
    • Customer Data Management
    • Customer Database
    • Customer Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Document Storage
    • Drag & Drop
    • Electronic Signature
    • Email Management
    • Email Marketing
    • Email Templates
    • Email Tracking
    • Employee Management
    • Event Management
    • Event Ticketing
    • Family Memberships
    • Food & Beverage Management
    • Gamification
    • Gift Card Management
    • Interaction Tracking
    • Internal Chat Integration
    • Inventory Management
    • Kiosk Ticketing
    • Location Tracking
    • Loyalty Program
    • Mailing List Management
    • Marketing Automation
    • Mobile Access
    • Mobile Signature Capture
    • Mobile Ticketing
    • Multi-Facility
    • Multi-Location
    • Offline Access
    • Online Signing
    • Online Ticketing
    • Onsite Ticketing
    • Point of Sale (POS)
    • Print-at-Home
    • Progress Tracking
    • Promotions Management
    • RFID Scanning
    • Real Time Data
    • Real Time Reporting
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Resource Management
    • Restaurant POS
    • Retail POS
    • Room Block Management
    • Sales Management
    • Sales Reports
    • Search/Filter
    • Searchable Database
    • Season Tickets
    • Segmentation
    • Social Media Integration
    • Social Promotion
    • Staff Management
    • Status Tracking
    • Stock Management
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Brokering
    • Ticket Reservations
    • Ticketing
    • User Management
    • Volunteer Management
    • Waiver Kiosk
    • Website Analytics
    • Website Management
    • Weddings/Parties
    • Workflow Management

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    Reviews

    Overall rating

    4,7 /5
    (38)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have ROLLER?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 38
    Michael R.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent Customer support, easy to use software

    Reviewed on 2018/12/05

    Roller makes the life simple for the customer and is constantly seeking to improve. They are...

    Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

    Pros

    One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.

    Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).

    Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

    Cons

    Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).

    You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.

    Single use sites should be fine but chains may find this is frustrating.

    The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

    Caitlin K.
    Overall rating
    • Industry: Entertainment
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Bounce Trampoline Sports NY

    Reviewed on 2021/04/08

    Overall my experience has been delightful! Everyone who I have spoken with has been so patient with...

    Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!

    Pros

    There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.

    Cons

    The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!

    Verified Reviewer
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    ROLLER Review

    Reviewed on 2018/12/20

    Pros

    *User friendly.
    *Product configuration is easy to use and adaptable.
    *Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
    *POS/Doorlist is user friendly and easily adaptable from the back end.

    Cons

    *Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
    *New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

    Max I.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Understanding the Industry

    Reviewed on 2021/03/11

    I have developed a really strong relationship with many of the team members at ROLLER from various...

    I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.

    Pros

    ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.

    Cons

    I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.

    Tom M.
    Overall rating
    • Industry: Entertainment
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Essential business tool

    Reviewed on 2020/02/05

    We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be...

    We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

    Pros

    The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

    Cons

    Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

    Showing 5 reviews of 38 Read all reviews

    ROLLER FAQs

    Below are some frequently asked questions for ROLLER.

    ROLLER offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact ROLLER for pricing information.

    We do not have any information about ROLLER features

    ROLLER has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ROLLER supports the following languages:

    English

    ROLLER supports the following devices:

    We do not have any information about what integrations ROLLER has

    ROLLER offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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