All-in-one software for Attractions, Entertainment & Leisure4.7/5 (17 reviews)
ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.
ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.
Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it.
Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid).
Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line).
You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require.
Single use sites should be fine but chains may find this is frustrating.
The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
ROLLER are extremely professional and hardworking and dedicated to providing the very best product they possibly can.
I would highly recommend them!
It's functionality is fantastic and provides us with an all-in-one solution to manage our business.
It is easy to use giving us more control and flexibility.
The knowledge base has well written and informative articles.
The staff on the help desk are always happy to assist with any queries or problems and no request goes unanswered.
Our customer experience has improved dramatically with online bookings increasing exponentially.
I honestly can't think of anything I don't like about ROLLER.
If there is ever anything that doesn't quite meet our requirements, they listen to our problem and address it either by helping us find an alternative solution or by creating a feature request.
The Roller platform has revolutionised the entertainment centre industry providing Urban Xtreme with an enhanced customer experience and features that provide the company with an increase in revenue. The platform has been designed with ease of use in mind increasing the throughput of patrons that can be processed at the POS, as well as increasing conversions at online checkouts. The team at Roller is constantly innovating the platform to provide an ongoing flow of new and exciting features.
The roller back end can be difficult to jump strait into and start using however with the on boarding process and training documentation provided this becomes a very small hurdle to overcome
Thanks for your feedback, Matthew. We appreciate it.
Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.
It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.
Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.
*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.
Contact ROLLER for pricing information.
Below are some frequently asked questions for ROLLER Software.
ROLLER Software offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact ROLLER for pricing information.
ROLLER Software offers the following features:
ROLLER Software has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
ROLLER Software supports the following languages:
ROLLER Software has the following pricing plans:
We do not have any information about what devices ROLLER Software supports
We do not have any information about what integrations ROLLER Software has
ROLLER Software offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support