About Zonka Feedback

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.

Key benefits of Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

    Supported Languages

    English

    Images

    Reach all touchpoints with Multiple Channels
    Create Stunning Surveys, Ask the Right Questions
    Measure the Right CX Metrics — NPS®, CES & CSAT
    Get Real-Time Feedback Reports & Insightful Analytics
    Take Action & Close the Feedback Loop
    View 6 more
    Zonka Feedback screenshot: Reach all touchpoints with Multiple Channels Zonka Feedback screenshot: Create Stunning Surveys, Ask the Right Questions Zonka Feedback screenshot: Measure the Right CX Metrics — NPS®, CES & CSAT Zonka Feedback screenshot: Get Real-Time Feedback Reports & Insightful Analytics Zonka Feedback screenshot: Take Action & Close the Feedback Loop

    Features

    Total features of Zonka Feedback: 70

    • 360 Degree Feedback
    • API
    • Access Controls/Permissions
    • Activity Management
    • Activity Tracking
    • Anonymous Feedback
    • Call Reporting
    • Collaboration Tools
    • Commenting / Notes
    • Complaint Monitoring
    • Customer Segmentation
    • Customizable Forms
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Synchronization
    • Email Marketing
    • Employee Management
    • Feedback Management
    • Forms Management
    • Knowledge Management
    • Lead Capture
    • Mobile Survey
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multi-Location
    • Multimedia Support
    • NPS Survey Structure
    • NPS of Customers
    • NPS of Employees
    • Negative Feedback Management
    • Offline Access
    • Offline Response Collection
    • Performance Management
    • Predictive Analytics
    • Pulse Surveys
    • Purchasing & Receiving
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Validation
    • Role-Based Permissions
    • Search/Filter
    • Segmentation
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Task Management
    • Template Management
    • Text Analysis
    • Text Fields
    • Third Party Integrations
    • URL Customization
    • WYSIWYG Editor

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    Reviews

    Overall rating

    4,8 /5
    (23)
    Value for Money
    4,9/5
    Features
    4,9/5
    Ease of Use
    4,9/5
    Customer Support
    4,9/5

    Already have Zonka Feedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 23
    Shefali V.
    Overall rating
    • Industry: Furniture
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The perfect feedback software

    Reviewed on 2020/10/27

    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and...

    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

    With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version.

    Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

    Pros

    Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

    Cons

    Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

    I p singh G.
    Overall rating
    • Industry: Hospitality
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zonka Feedback - Useful tool for an office

    Reviewed on 2020/05/06

    Have seen many functionalities been added since I started using it. I am a satisfied user.

    Have seen many functionalities been added since I started using it. I am a satisfied user.

    Pros

    Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

    Cons

    The export of data need little more flexibility to play around and derive 360 degree information.

    M b N.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Zonka..! The One stop Solution for Feedbacks mechanism

    Reviewed on 2020/04/30

    We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which...

    We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

    Pros

    The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

    Cons

    Not all the comments can be downloaded in the pdf.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Electronics
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Superb software for feedback!

    Reviewed on 2019/10/29

    Pros

    - Super easy to set up on our own
    - Can completely customize for different needs with any type of questions which works great for multiple teams
    - The reporting is good - can filter most results and schedule and download the files for team reporting
    - We have also recently started using this for client feedback as well by different teams

    Zonka Feedback has really helped us streamline our feedback management at our company!

    Cons

    We haven't faced any issues in the software yet.

    Vrinda A.
    Overall rating
    • Industry: Financial Services
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great feedback software

    Reviewed on 2020/06/12

    We majorly use this for email surveys and sending surveys with additional info works pretty well...

    We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.

    I definitely recommend the tool. For three major reasons -
    1. The helpful tool
    2. The ease of the software
    3. The feedback reporting

    Pros

    I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

    Cons

    Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

    Showing 5 reviews of 23 Read all reviews

    Zonka Feedback FAQs

    Below are some frequently asked questions for Zonka Feedback.

    Zonka Feedback offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter: $33/month Advanced: $54/month Professional: $83/month Max: $166/month Additional device licenses $10/month Additional user licenses $10/month Additional locations $39/month (includes one additional device and user license)

    We do not have any information about Zonka Feedback features

    Zonka Feedback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zonka Feedback supports the following languages:

    English

    Zonka Feedback supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zonka Feedback integrates with the following applications:

    Facebook, Twilio Voice, Twitter

    Zonka Feedback offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Zonka Feedback.