Zonka Feedback
About Zonka Feedback
Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.
Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.
Key benefits of Zonka Feedback
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- Industry: Online Media
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zonka is an AMAZING CX measuring tool!
Reviewed on 2021/06/22
I even had to reach out to their support for a quick question and their support team is incredibly...
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!
Pros
I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities.
I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.
Cons
There have been no issues adopting or major features missing.
Alternatives Considered
XM for Customer ExperienceReasons for Switching to Zonka Feedback
Pricing for this feature set is an incredible value!- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible Customer Support - Above and Beyond!
Reviewed on 2023/08/21
I had a fantastic experience with support. Even when I was ready to give up and move on they made...
I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.
Pros
I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.
Cons
The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.
Alternatives Considered
SurveyMonkeyReasons for Switching to Zonka Feedback
SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very bad service
Reviewed on 2024/11/19
Pros
The free plan worked well and I used my survey without any problems.
Cons
Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!
- Industry: E-Learning
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Nice design in Zonka Feedback
Reviewed on 2021/07/13
The focus of using Zonka Feedback is to collect survey responses to improve products for customers....
The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.
Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Pros
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.
The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.
The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.
Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Cons
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zonka, you're very good!
Reviewed on 2021/07/20
Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used...
Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!
Pros
(big things)
- Intuitive and easy-to-use design.
- A lot of templates that are very well prepared.
- SMS sending ability - I didn't check it but is it WOW option in LTD.
- A lot of integrations!
- Promising roadmap!
- Very nice and fast communication with the support on the chat.
Cons
(small things ;))
- Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).
- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.
Alternatives Considered
SurveySparrowReasons for Choosing Zonka Feedback
Because of the price.Switched From
TypeformReasons for Switching to Zonka Feedback
Because of the price, current functionalities and the roadmap.Zonka Feedback FAQs
Below are some frequently asked questions for Zonka Feedback.Q. What type of pricing plans does Zonka Feedback offer?
Zonka Feedback offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.
Q. Who are the typical users of Zonka Feedback?
Zonka Feedback has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zonka Feedback support?
Zonka Feedback supports the following languages:
English
Q. Does Zonka Feedback support mobile devices?
Zonka Feedback supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zonka Feedback integrate with?
Zonka Feedback integrates with the following applications:
ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter/X, Zapier, Zendesk Suite
Q. What level of support does Zonka Feedback offer?
Zonka Feedback offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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