Zonka Feedback

Multi-channel survey & feedback platform

4,8 /5 (23 reviews) Write a Review!

Zonka Feedback Overview

What is Zonka Feedback?

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.

Zonka Feedback Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)


Zonka Feedback Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 16 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Reach all touchpoints with Multiple Channels
Create Stunning Surveys, Ask the Right Questions
Measure the Right CX Metrics — NPS®, CES & CSAT
Get Real-Time Feedback Reports & Insightful Analytics
Take Action & Close the Feedback Loop
Zonka Feedback screenshot: Reach all touchpoints with Multiple Channels Zonka Feedback screenshot: Create Stunning Surveys, Ask the Right Questions Zonka Feedback screenshot: Measure the Right CX Metrics — NPS®, CES & CSAT Zonka Feedback screenshot: Get Real-Time Feedback Reports & Insightful Analytics Zonka Feedback screenshot: Take Action & Close the Feedback Loop

Zonka Feedback Reviews

Zonka Feedback Reviews

Overall rating
4,8
/
5
Excellent
19

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,9
Ease of Use
4,9
Customer Support
4,9
100% recommended this app
Shefali V.

The perfect feedback software

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version.

Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.


I p singh G.

Zonka Feedback - Useful tool for an office

Have seen many functionalities been added since I started using it. I am a satisfied user.


M b N.

Zonka..! The One stop Solution for Feedbacks mechanism

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.


Saloni G.

Easy and Efficient Survey Software

The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too.
Reporting is a great advantage and honestly, I’m really happy with it!
Recommend to all teams.


Vrinda A.

A great feedback software

We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.

I definitely recommend the tool. For three major reasons -
1. The helpful tool
2. The ease of the software
3. The feedback reporting


Shefali V.
Industry: Furniture
Company size: 201-500 Employees

The perfect feedback software

Used Daily for 1+ year
Reviewed on 2020/10/27
Review Source: Capterra

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version.

Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

Pros

Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

Cons

Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

I p singh G.
Industry: Hospitality
Company size: 501-1 000 Employees

Zonka Feedback - Useful tool for an office

Used Daily for 1+ year
Reviewed on 2020/05/06
Review Source: Capterra

Have seen many functionalities been added since I started using it. I am a satisfied user.

Pros

Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

Cons

The export of data need little more flexibility to play around and derive 360 degree information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

M b N.
Industry: Food & Beverages
Company size: 51-200 Employees

Zonka..! The One stop Solution for Feedbacks mechanism

Used Daily for 1+ year
Reviewed on 2020/04/30
Review Source: Capterra

We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard.

Pros

The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis.

Cons

Not all the comments can be downloaded in the pdf.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Saloni G.
Industry: Public Safety
Company size: 10 000+ Employees

Easy and Efficient Survey Software

Used Other for 2+ years
Reviewed on 2020/08/27
Review Source: Capterra

The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too.
Reporting is a great advantage and honestly, I’m really happy with it!
Recommend to all teams.

Pros

Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

Cons

No cons as of now. I’m pretty happy with Zonka Feedback and recommend it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Vrinda A.
Industry: Financial Services
Company size: 5 001-10 000 Employees

A great feedback software

Used Daily for 1+ year
Reviewed on 2020/06/12
Review Source: Capterra

We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.

I definitely recommend the tool. For three major reasons -
1. The helpful tool
2. The ease of the software
3. The feedback reporting

Pros

I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.

Cons

Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 23 user ratings
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Zonka Feedback Pricing

Zonka Feedback Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Starter: $33/month
Advanced: $54/month
Professional: $83/month
Max: $166/month

Additional device licenses $10/month
Additional user licenses $10/month
Additional locations $39/month (includes one additional device and user license)

Value for Money
4,9/5
Based on 23 user ratings
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Zonka Feedback Features

Zonka Feedback Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,9/5
Based on 23 user ratings
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Categories

Additional information for Zonka Feedback

Additional information for Zonka Feedback

Key features of Zonka Feedback

  • Activity management
  • Activity tracking
  • Central device management
  • Chain management
  • Click through surveys
  • Collaboration tools
  • Commenting
  • Comparative reports
  • Custom forms
  • Customer email summaries
  • Customer ratings
  • Data analysis tools
  • Data filtering
  • Data synchronization
  • Demographic reports
  • Embeddable surveys
  • Employee management
  • Feedback collection
  • Gesture-based control
  • Knowledge management
  • Lead capture
  • Location-based reports
  • Multi-channel collection
  • Multi-channel management
  • Multi-language
  • Multi-location
  • Multimedia support
  • Multiple question types
  • NPS & CES reports
  • Offline access
  • Offline response collection
  • Permission management
  • Question branching
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Response manager
  • Role-based permissions
  • Site intercept surveys
  • Skip logic
  • Surveys & feedback
  • Tags & keywords
  • Task management
  • Template management
  • Third party integration
  • WYSIWYG form designer

Benefits

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.

  • Zonka Feedback FAQs

    Zonka Feedback FAQs

    Below are some frequently asked questions for Zonka Feedback.

    Q. What type of pricing plans does Zonka Feedback offer?

    Zonka Feedback offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starter: $33/month Advanced: $54/month Professional: $83/month Max: $166/month Additional device licenses $10/month Additional user licenses $10/month Additional locations $39/month (includes one additional device and user license)

    Q. What are the main features of Zonka Feedback?

    Zonka Feedback offers the following features:

    • Activity management
    • Activity tracking
    • Central device management
    • Chain management
    • Click through surveys
    • Collaboration tools
    • Commenting
    • Comparative reports
    • Custom forms
    • Customer email summaries
    • Customer ratings
    • Data analysis tools
    • Data filtering
    • Data synchronization
    • Demographic reports
    • Embeddable surveys
    • Employee management
    • Feedback collection
    • Gesture-based control
    • Knowledge management
    • Lead capture
    • Location-based reports
    • Multi-channel collection
    • Multi-channel management
    • Multi-language
    • Multi-location
    • Multimedia support
    • Multiple question types
    • NPS & CES reports
    • Offline access
    • Offline response collection
    • Permission management
    • Question branching
    • Real time analytics
    • Real time notifications
    • Real time reporting
    • Real time updates
    • Reporting & statistics
    • Response manager
    • Role-based permissions
    • Site intercept surveys
    • Skip logic
    • Surveys & feedback
    • Tags & keywords
    • Task management
    • Template management
    • Third party integration
    • WYSIWYG form designer

    Q. Who are the typical users of Zonka Feedback?

    Zonka Feedback has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Zonka Feedback support?

    Zonka Feedback supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Zonka Feedback offer?

    Zonka Feedback has the following pricing plans:

    Subscription

    Q. Does Zonka Feedback support mobile devices?

    Zonka Feedback supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zonka Feedback integrate with?

    Zonka Feedback integrates with the following applications:

    Facebook, Twilio, Twitter

    Q. What level of support does Zonka Feedback offer?

    Zonka Feedback offers the following support options:

    Phone Support, Online Support, Knowledge Base