About Zonka Feedback
Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.
Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.
Pricing starting from:
US$29,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Zonka Feedback
Key benefits of Zonka Feedback
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$29,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Zonka Feedback
Images
Features
Total features of Zonka Feedback: 79
Alternatives
Typeform
SurveySparrow
Qualtrics CustomerXM
SightMill
Reviews
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- Industry: Financial Services
- Company size: 5 001–10 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great feedback software
Reviewed on 2020/06/12
We majorly use this for email surveys and sending surveys with additional info works pretty well...
We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions.
I definitely recommend the tool. For three major reasons -
1. The helpful tool
2. The ease of the software
3. The feedback reporting
Pros
I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great.
Cons
Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up.
- Industry: E-Learning
- Company size: Self Employed
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Nice design in Zonka Feedback
Reviewed on 2021/07/13
The focus of using Zonka Feedback is to collect survey responses to improve products for customers....
The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.
Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Pros
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.
The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.
The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.
Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Cons
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
User unfriendly tool
Reviewed on 2021/10/13
Pros
I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.
Cons
It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.
- Industry: Information Technology & Services
- Company size: 501–1 000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My personal Experience with Zonka
Reviewed on 2022/12/07
Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge...
Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs
Pros
The ease with which you can develop a survey and distribute to customers
Cons
The data analytics provided is okay but does not meet the needs of our organization
Alternatives Considered
SurveyMonkeyReasons for Switching to Zonka Feedback
This product was relatively cheaper and also met our compliance needs as an organization- Industry: Retail
- Company size: 10 000+ Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zonka, you're very good!
Reviewed on 2021/07/20
Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used...
Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!
Pros
(big things)
- Intuitive and easy-to-use design.
- A lot of templates that are very well prepared.
- SMS sending ability - I didn't check it but is it WOW option in LTD.
- A lot of integrations!
- Promising roadmap!
- Very nice and fast communication with the support on the chat.
Cons
(small things ;))
- Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).
- If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.
Alternatives Considered
SurveySparrowReasons for Choosing Zonka Feedback
Because of the price.Switched From
TypeformReasons for Switching to Zonka Feedback
Because of the price, current functionalities and the roadmap.Zonka Feedback FAQs
Below are some frequently asked questions for Zonka Feedback.Q. What type of pricing plans does Zonka Feedback offer?
Zonka Feedback offers the following pricing plans:
- Starting from: US$29,00/month
- Pricing model: Subscription
- Free Trial: Available
A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.
Q. Who are the typical users of Zonka Feedback?
Zonka Feedback has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Zonka Feedback support?
Zonka Feedback supports the following languages:
English
Q. Does Zonka Feedback support mobile devices?
Zonka Feedback supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zonka Feedback integrate with?
Zonka Feedback integrates with the following applications:
ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter, Zapier, Zendesk Suite
Q. What level of support does Zonka Feedback offer?
Zonka Feedback offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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