About Zonka Feedback

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.

Pricing starting from:

US$99,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.
  • Devices

    Business size

    S M L

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    English

    Pricing starting from:

    US$99,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Zonka Feedback Software - 1
    Zonka Feedback Software - Reach all touchpoints with Multiple Channels
    Zonka Feedback Software - Create Stunning Surveys, Ask the Right Questions
    Zonka Feedback Software - Measure the Right CX Metrics — NPS®, CES & CSAT
    Zonka Feedback Software - Get Real-Time Feedback Reports & Insightful Analytics
    Zonka Feedback Software - Take Action & Close the Feedback Loop
    View 7 more
    Zonka Feedback video
    Zonka Feedback Software - 1
    Zonka Feedback Software - Reach all touchpoints with Multiple Channels
    Zonka Feedback Software - Create Stunning Surveys, Ask the Right Questions
    Zonka Feedback Software - Measure the Right CX Metrics — NPS®, CES & CSAT
    Zonka Feedback Software - Get Real-Time Feedback Reports & Insightful Analytics
    Zonka Feedback Software - Take Action & Close the Feedback Loop

    Features

    Total features of Zonka Feedback: 78

    • 360 Degree Feedback
    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts/Notifications
    • Anonymous Feedback
    • Audience Targeting
    • CES Survey Structure
    • CSAT Survey Structure
    • Collaboration Tools
    • Commenting/Notes
    • Complaint Monitoring
    • Contact Database
    • Contact Management
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Email Marketing
    • Employee Management
    • Event Triggered Actions
    • Feedback Management
    • Knowledge Management
    • Landing Pages/Web Forms
    • Message Personalization
    • Mobile Coupons
    • Mobile Survey
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • Multi-Location
    • NPS Survey Structure
    • NPS of Customers
    • NPS of Employees
    • Negative Feedback Management
    • Offline Response Collection
    • Performance Management
    • Predictive Analytics
    • Pulse Surveys
    • Purchasing & Receiving
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Validation
    • SMS Messaging
    • Scheduled Messaging
    • Search/Filter
    • Segmentation
    • Sentiment Analysis
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Templates
    • Text Analysis
    • Text Fields
    • Third Party Integrations
    • Trend Analysis
    • URL Customization

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    Reviews

    Overall rating

    4,8 /5
    (61)
    Value for Money
    4,9/5
    Features
    4,8/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have Zonka Feedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 61
    Jason W.
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Nice design in Zonka Feedback

    Reviewed on 2021/07/13

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers....

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.

    Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

    Pros

    There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.

    The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.

    The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.

    Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

    Cons

    I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

    Evija P.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    User unfriendly tool

    Reviewed on 2021/10/13

    Pros

    I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

    Cons

    It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zonka, you're very good!

    Reviewed on 2021/07/20

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used...

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

    Pros

    (big things)

    - Intuitive and easy-to-use design.

    - A lot of templates that are very well prepared.

    - SMS sending ability - I didn't check it but is it WOW option in LTD.

    - A lot of integrations!

    - Promising roadmap!

    - Very nice and fast communication with the support on the chat.

    Cons

    (small things ;))

    - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).

    - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

    Alternatives Considered

    SurveySparrow

    Reasons for Choosing Zonka Feedback

    Because of the price.

    Switched From

    Typeform

    Reasons for Switching to Zonka Feedback

    Because of the price, current functionalities and the roadmap.
    I p singh G.
    Overall rating
    • Industry: Hospitality
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zonka Feedback - Useful tool for an office

    Reviewed on 2020/05/06

    Have seen many functionalities been added since I started using it. I am a satisfied user.

    Have seen many functionalities been added since I started using it. I am a satisfied user.

    Pros

    Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on...

    Cons

    The export of data need little more flexibility to play around and derive 360 degree information.

    Todd T.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Zonka Feedback - Very Powerful Survey and Feedback Platform

    Reviewed on 2021/07/17

    This platform has made it easier for us to gather feedback quickly so that we can adjust more...

    This platform has made it easier for us to gather feedback quickly so that we can adjust more rapidly to customer needs and wants.

    Pros

    The software is very easy to use - I built my first survey from a template and had it up and running within minutes. Many customization options also help to make it very flexible and powerful.

    Cons

    There is a small learning curve for the customization and implementation components, but that's hardly a negative.

    Alternatives Considered

    SightMill and AskNicely

    Reasons for Switching to Zonka Feedback

    Better value, features better fit our use cases.
    Showing 5 reviews of 61 Read all reviews

    Zonka Feedback FAQs

    Below are some frequently asked questions for Zonka Feedback.

    Zonka Feedback offers the following pricing plans:

    A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.

    Zonka Feedback has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Zonka Feedback supports the following languages:

    English

    Zonka Feedback supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zonka Feedback integrates with the following applications:

    ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter, Zapier, Zendesk

    Zonka Feedback offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Zonka Feedback.