About Zonka Feedback

Zonka Customer Experience Management Platform is tailor-made for small businesses and enterprises to capture and analyze Employee & Customer Feedback across all touch points, improve experiences, and accelerate business growth.

Zonka’s Customer Experience Management (CEM) Platform is changing the way businesses around the globe capture, understand and manage feedback and experience for customers, patients and employees. Zonka CX Management Platform captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening. Coupled with in-the-moment, real-time feedback reporting, insights and trends, companies use Zonka CX Platform to drive result-oriented actions to improve Customer Experience and Close the Feedback Loop. With Zonka CX Management Platform, businesses can identify at risk customers, resolve issues, reduce churn, turn detractors and passives into promoters and create amazing experiences, leading to better business outcomes and satisfied customers.


Key benefits of Zonka Feedback

  • Zonka Feedback provides native apps for iOS and Android, allowing users to convert iPad or Android tablets into mobile kiosks from which to set up surveys and collect feedback.

  • Users can create custom, multi-lingual feedback forms from scratch with the WYSIWYG form designer, or select one of Zonka Feedback's pre-made templates from the built-in template gallery.

  • Zonka Feedback's collaborative response manager serves to streamline follow-up actions by allowing users to convert customer feedback into tasks, tag responses, and search and filter feedback data.

  • Comparative reporting capabilities help chains and multi-location businesses understand the key metrics and performance of each location.

  • Zonka Feedback works offline, enabling users to take surveys and capture feedback without access to WiFi.

  • Images

    Zonka Feedback Software - 1
    Zonka Feedback Software - Reach all touchpoints with Multiple Channels
    Zonka Feedback Software - Create Stunning Surveys, Ask the Right Questions
    Zonka Feedback Software - Measure the Right CX Metrics — NPS®, CES & CSAT
    Zonka Feedback Software - Get Real-Time Feedback Reports & Insightful Analytics
    Zonka Feedback Software - Take Action & Close the Feedback Loop
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    Zonka Feedback video
    Zonka Feedback Software - 1
    Zonka Feedback Software - Reach all touchpoints with Multiple Channels
    Zonka Feedback Software - Create Stunning Surveys, Ask the Right Questions
    Zonka Feedback Software - Measure the Right CX Metrics — NPS®, CES & CSAT
    Zonka Feedback Software - Get Real-Time Feedback Reports & Insightful Analytics
    Zonka Feedback Software - Take Action & Close the Feedback Loop

    Not sure about Zonka Feedback? Compare with a popular alternative

    Zonka Feedback

    4,8 (66)
    VS.
    Highly reviewed

    Starting Price

    US$29,00
    month
    US$29,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    79
    79

    Integrations

    17
    58

    Ease of Use

    4,7 (66)
    4,6 (833)

    Value for Money

    4,9 (66)
    4,2 (833)

    Customer Service

    4,9 (66)
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    Reviews

    Overall rating

    4,8 /5
    (66)
    Value for Money
    4,9/5
    Features
    4,8/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have Zonka Feedback?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 66
    Shefali
    Shefali
    Overall rating
    • Industry: Furniture
    • Company size: 201–500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The perfect feedback software

    Reviewed on 2020/10/27

    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and...

    Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms. It’s easy and fun setting up the surveys using Zonka Feedback’s visual Survey Builder. I don’t have to imagine how my surveys would look to my customers. Survey setting up is extremely intuitive as well and since I’m using it in my organisation for conducting more market research and questionnaire, the survey logics come very handy to me.

    With COVID, I’m able to send out these surveys via email using Zonka Feedback and set up easy reminders also in their new version.

    Beyond everything though, what really stands out for me is the reporting. It is absolutely kickass. I get too many detailed reports in one click and I really love the way the entire Analytics system is designed. It allows me to quickly browse through reports as well as go in-depth by drilling down, using filters and what not. Reporting is extremely powerful at Zonka Feedback and I believe, that’s what really makes it stand out amongst other survey and feedback softwares.

    Pros

    Extremely quick and easy to set up. The team is very helpful and easy to work with. And best of all, reporting. The analytics section is designed so well and is so informative. It has helped our team take a lot of good business decisions that we otherwise were extremely clueless about. While most survey softwares and feedback softwares give analytics, Zonka Feedback has really put mind at the effectiveness of the reports, especially from a decision-making perspective and value-addition to the business.

    Cons

    Nothing so far. The tool has been really amazing for my marketing and operations team. We have been able to do research surveys very swiftly and easily. The team is also helpful in setting up and the experience is great.

    Jason
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Nice design in Zonka Feedback

    Reviewed on 2021/07/13

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers....

    The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.

    Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.

    Pros

    There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.

    The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.

    The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.

    Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.

    Cons

    I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.

    Evija
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Monthly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    User unfriendly tool

    Reviewed on 2021/10/13

    Pros

    I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful.

    Cons

    It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project.

    Larissa
    Overall rating
    • Industry: Telecommunications
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Incredible Customer Support - Above and Beyond!

    Reviewed on 2023/08/21

    I had a fantastic experience with support. Even when I was ready to give up and move on they made...

    I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.

    Pros

    I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.

    Cons

    The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.

    Alternatives Considered

    SurveyMonkey

    Reasons for Switching to Zonka Feedback

    SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.
    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 10 000+ Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Zonka, you're very good!

    Reviewed on 2021/07/20

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used...

    Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka!

    Pros

    (big things)

    - Intuitive and easy-to-use design.

    - A lot of templates that are very well prepared.

    - SMS sending ability - I didn't check it but is it WOW option in LTD.

    - A lot of integrations!

    - Promising roadmap!

    - Very nice and fast communication with the support on the chat.

    Cons

    (small things ;))

    - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text).

    - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question.

    Alternatives Considered

    SurveySparrow

    Reasons for Choosing Zonka Feedback

    Because of the price.

    Switched From

    Typeform

    Reasons for Switching to Zonka Feedback

    Because of the price, current functionalities and the roadmap.
    Showing 5 reviews of 66 Read all reviews

    Zonka Feedback FAQs

    Below are some frequently asked questions for Zonka Feedback.

    Zonka Feedback offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    A 15-day free trial is available. PROFESSIONAL: $99/mo (billed monthly); $79/mo (billed yearly) GROWTH: $199/mo (billed monthly); $169/mo (billed yearly) ENTERPRISE: $499/mo (billed monthly); $429/mo (billed yearly) CUSTOM: Please contact Zonka Feedback for further pricing details.

    Zonka Feedback has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Zonka Feedback supports the following languages:

    English

    Zonka Feedback supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zonka Feedback integrates with the following applications:

    ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter/X, Zapier, Zendesk Suite

    Zonka Feedback offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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