appVuze

Help desk software for mobile apps

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appVuze Overview

What is appVuze?

appVuze is help desk software for help desk agents who want to quickly assist mobile business app users through an integrated in-app support platform. Features include chat, VoIP, camera sharing and screensharing from mobile devices, along with chatbot integrations for a complete support solution for mobile apps.

Field techs only need to click a button right within the app to be instantly connected with a help desk agent. With live app screensharing, the agent can see exactly what’s going on with the tech’s mobile app and provide a resolution. Geo-location, device hardware and software information, names, email addresses and other pertinent details are provided at session initiation.

The voice calls (VoIP) feature allows for the agent to seamlessly escalate the session from chat messaging to a voice call, facilitating faster communication and field tech multi-tasking. Agents can search and view details from prior sessions, and ascertain whether the same tech has requested help in the past, or perhaps the occurrence rate of the same issue.

appVuze Overview

Pricing

Starting from
US$50,00

Pricing options

Free Trial
Subscription

Price is per agent per month.


appVuze Features

Devices
Business size
S M L
Markets
United States, United Kingdom, Germany
Supported Languages
English

Media

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User recommendation
0/10
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appVuze Pricing

appVuze Pricing

Starting from
US$50,00
Free Trial
Subscription

Price is per agent per month.

Price is per agent per month.

Value for Money
0/5
Based on 0 user ratings
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appVuze Features

appVuze Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
0/5
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Categories

Additional information for appVuze

Additional information for appVuze

Key features of appVuze

  • Camera sharing
  • Customer engagement center
  • Geolocation
  • Inbox / queue management
  • Live app screensharing
  • Live chat
  • Multi platform support
  • Real-time data
  • Service desk (ITIL / ITSM)
  • Session history
  • Voice calls (VoIP)

Benefits

  • Field techs only need to click a button right within the app and be instantly connected to a help desk agent.

  • appVuze enables help desk agents to multi-task and chat with multiple field techs at a single time.

  • Relay back live images and camera video feeds to eliminate the need to independently take pictures or videos and upload/email them separately.

  • appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call.

  • appVuze supports native iOS/Android as well as apps built on Xamarin, Cordova/PhoneGap & Appcelerator.

  • appVuze FAQs

    appVuze FAQs

    Below are some frequently asked questions for appVuze.

    Q. What type of pricing plans does appVuze offer?

    appVuze offers the following pricing plans:

    Starting from: US$50,00

    Pricing model: Subscription

    Free Trial: Available

    Price is per agent per month.

    Q. What are the main features of appVuze?

    appVuze offers the following features:

    • Camera sharing
    • Customer engagement center
    • Geolocation
    • Inbox / queue management
    • Live app screensharing
    • Live chat
    • Multi platform support
    • Real-time data
    • Service desk (ITIL / ITSM)
    • Session history
    • Voice calls (VoIP)

    Q. Who are the typical users of appVuze?

    appVuze has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does appVuze support?

    appVuze supports the following languages:

    English

    Q. What type of pricing plans does appVuze offer?

    appVuze has the following pricing plans:

    Subscription

    Q. Does appVuze support mobile devices?

    We do not have any information about what devices appVuze supports

    Q. What other apps does appVuze integrate with?

    appVuze integrates with the following applications:

    Zendesk

    Q. What level of support does appVuze offer?

    appVuze offers the following support options:

    Phone Support, Online Support