Mountain Stream

Mountain Stream

Wholesale bakery management

4.7/5 (26 reviews)

Mountain Stream Overview

Mountain Stream provides wholesale bakeries worldwide with a platform that streamlines online ordering, production, distribution, invoicing, and more. The solution connects teams and customers in a single application while helping to save time and eliminate human error. The platform includes full import and export capabilities to synchronize data with systems such as Quickbooks, MYOB, Xero & Sage.

Mountain Stream’s self service ordering tools are designed for fast data entry, enabling users to save blank baskets with favorites. Mobile ordering features allow users to manage standing orders and edit order templates while on the go. Mountain Stream’s item catalogs are fully customizable and can provide unlimited attributes for each product, along with unlimited price lists. Users can hide or show items by customer, and arrange fields as desired.

Production management features provides users with cut and shape reports, dough totals and mix recipes, slicing reports, and more. Users can set production days by item with automatic email notifications when any changes to an order occur. Organizations can plan and track delivery routes, and send all job details to the driver’s mobile device. Users can set an individual delivery charge and specific delivery days per address.

Mountain Stream’s online invoicing capabilities allow users to set monthly, weekly and daily invoicing, with published invoices posted instantly to the customer's invoice library and calendar. Users can get sales reports and graphs of total sales by item and by customer, as well as batch invoices to print, email or download. Organizations can send invitations to individuals and set access permissions for each user.

Pricing

Starting from
US$40,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany, United Kingdom, United States

Supported Languages

English

Mountain Stream Reviews

Overall rating
4.7/5
100% positive reviews
17
Excellent
9
Very good
0
Average
0
Poor
0
Terrible
Elizabeth L.

We made the switch and it has been one of our best business decisions!

Used Daily for 6-12 months
Reviewed on 2017/12/06
Review Source: Capterra

Pros

Our bakery has grown significantly in the past 2 years. In those 2 years we have learned a lot of lessons and one of those lessons is, you have to have the right ordering platform to streamline processes within your company. Mountain Stream does it all! We can utilize the software from beginning to end: from the initial order all the way through the process of delivery. Further, our customers get the comfort of knowing they are in control of ordering, inventory control and billing. They are now able to verify their orders and statements, at any time. Happy customers in control of their process makes our daily business operation significantly easier! Let's all face it, it doesn't always have to be as complicated as we sometimes make it. The Mountain Stream platform simplifies our work lives.
Additionally, the platform is compatible with most accounting programs. It is an easy process to export data from Mountain Stream into your accounting program. (We use QuickBook)
I would be remiss if I skipped over the customer service we have received thus far, it has been excellent. We have received patient, responsive and personalized customer service from the moment we contacted Mountain Stream. It made us feel comfortable and confident with making the switch in a software platform.

Cons

The con is Mountain Stream is located overseas from us, we are an American bakery. This detail was one of our initial concerns which have been alleviated because of the stellar customer service Mountain Stream offers. So, while this was a con for us at first, it no longer is. I'm listing this as a con because I'm positive there will be some American companies who will also have the location as a concern, it needn't be!

Response from Mountain Stream

Thank you Elizabeth for an amazing review!

We are an American company.

We are multinational with offices in New York, Warsaw, Poland and Auckland, New Zealand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Tim H.

Streamline is always evolving and in my experience customer feedback is very much integrated

Used Daily for 6-12 months
Reviewed on 2019/01/15
Review Source: Capterra

I have been using Streamline for nearly a year.
The best thing about it is the customer service. CSR's respond to issues quickly. I have had many long skype talks with CSR on everything from switching over to Streamline, to how to do things that it does not appear to do, to what I think it should do.CSR's are very responsive to feedback and there are features in streamline that I know arose from issues I have had or suggestions I have made. And anything they don't have, that I want they will build for me bespoke at a very reasonable price.
The software is very reliable and I have had good feedback from my customers who use it. I have used or trialed other bakery software but nothing I saw matched streamline for overall speed, cost savings, and ease of use (on both the front end and back end). It is constantly evolving in the 10 months since I have started using it the functionality has increased massively. The streamline team have left me with expectations of even bigger and even better things to come over the next year.....and this on top of software that already does a very good job.
I would have no hesitation in recommending you talk to CSR and give it a try.

Pros

It is very easy to use. Clean simple interface. Excellent support. Very good reliability. Feedback is not only appreciated it is often integrated into the system. Cheap when considering how much time it saves.
Powerful, very customisable, reporting. Exports directly to Xero. Good intuitive recipe module.

Cons

Sometimes there are speed problems. You need a good fast internet connection. Even then as we are so far from the servers (New Zealand) we do experience some slowness now and again. However it is not bad enough that to really detract from the experience.

Response from Mountain Stream

Thank you, Tim, for a beautiful and candid review. A bigger thank you for your feedback, suggestions, patience and support.

Your contributions, enthusiasm and appreciation of our work make us thrive. It is an honour and a pleasure to work with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alistair M.

Revolutionised our business

Used Daily for 1+ year
Reviewed on 2019/08/14
Review Source: Capterra

The reps worked hard to make implementation as smooth as we could get it.
I'm sure that there's a lot more it can do, that we don't know about, simply because we don't a have a real, live person to show us.

Pros

It is pretty intuitive, very powerful and takes out a massive amount of repetitive and time-consuming work.

Cons

It isn't perfect and there is no realistic option to have someone teach users on the job: we had to set it up, ready to go and then go live and email as we went along. An on-site person would have been massively better, even a live remote session with audio conferencing would have been better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Sarah D.

Bakery very helpful!

Used Daily for 1+ year
Reviewed on 2018/09/11
Review Source: Capterra

It has helped streamline our operation and helped with communication and definitely saved loads of time. Customer service with problems, questions, suggestions on improvements are quick and easy and the communication is great. All the fixes and improvements to the system have been great too, the flexibility the system gives you is great and it is still evolving, even better

Pros

For someone who is used to using different software, throughout my years in administration, this is one of the most logical systems I have used, and for the basics, teaching our customers to use it, it has been excellent.

Cons

Although I find it intuitive, we do struggle with some of our staff, as they find using software difficult. Not sure if this is a language problem, English not being their first language or if is is due to just not being good with software. However this system has definitely helped our operation.

Response from Mountain Stream

Thank you kindly Sarah, we enjoy working with you!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Neil H.

Mountain stream have become a trusted business partner

Used Daily for 1+ year
Reviewed on 2017/10/24
Review Source: Capterra

Pros

If your current order system involves many phone calls and emails with customers and entering order information into spreadsheets the streamline system will be a revelation. We gave them a complicated brief that required a large amount of bespoke development work to be conducted. All of our goals were achieved and often the solutions provided have exceeded our expectations. The system is loved by our customers and our staff members and we absolutely could not do without it.

Response from Mountain Stream

A massive thank you, Neil, from all of us at Mountain Stream, for a touching and beautiful review.

A bigger thank you for the work, the very clear and detailed briefs, for the support, feedback and your thorough and methodical help with testing.

It's been an honour and a pleasure working with you thus far and we look forward to serving you for many years to come.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mountain Stream Pricing

Starting from
US$40,00
Pricing options
Free Trial
Subscription
Value for money

Micro Baker: £39.95 per month paid yearly, or £ 49.95 paid monthly

The Artisan: £99.95 per month paid yearly, or £ 109.95 paid monthly

Dough Boy: contact for pricing

Mountain Stream Features

  • Customer History
  • Invoice Management
  • Order Management
  • Sales Reporting

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Credit Card Processing
  • Customer Database
  • Customer Loyalty Program
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • POS
  • Reporting & Statistics
  • Third Party Integration

Additional information for Mountain Stream

Key features of Mountain Stream

  • Customer invoice library & calendar
  • Customer management
  • Customizable delivery docket templates
  • Cut & shape report
  • Delivery management
  • Dough totals + mix recipes
  • Export to Xero, Quickbooks, Sage & more
  • Favorite orders
  • Full import and export capabilities
  • GPS ready
  • Individual prices per item, per customer
  • Live tracking
  • Mobile ordering
  • Monthly, weekly and daily invoicing
  • Order templates
  • Orders per item
  • Paperless proof of delivery
  • Personalized item catalogue
  • Production management
  • Production management
  • Recipe / formula costing
  • Recipe / formula management
  • Sales history
  • Sales management
  • Self service ordering
  • Slicing reports
  • Standing orders and carts
  • Stock usage labels
  • Synchronizes data with other systems
  • Total orders
  • Unlimited price lists

Benefits

  • Mountain Stream enables organizations to synchronize the entire item catalog with their current system using full import and export capabilities.

  • Improve communications amongst customers and instantly post invoices to the customer's invoice library and calendar.

  • Mountain Stream's mobile ordering capabilities allow users to manage standing orders and carts while on the go.

  • Delivery management features enable organizations to export all job details directly to the driver's phone, and plan routes using Google Maps.

  • Eliminate data entry and reduce human error with an automated online invoicing that exports data to Xero, Quickbooks, Sage and more.

  • Mountain Stream FAQs

    Below are some frequently asked questions for Mountain Stream.

    Q. What type of pricing plans does Mountain Stream offer?

    Mountain Stream offers the following pricing plans:

    Starting from: US$40,00

    Pricing model: Subscription

    Free Trial: Available

    Micro Baker: £39.95 per month paid yearly, or £ 49.95 paid monthly

    The Artisan: £99.95 per month paid yearly, or £ 109.95 paid monthly

    Dough Boy: contact for pricing

    Q. What are the main features of Mountain Stream?

    Mountain Stream offers the following features:

    • Customer invoice library & calendar
    • Customer management
    • Customizable delivery docket templates
    • Cut & shape report
    • Delivery management
    • Dough totals + mix recipes
    • Export to Xero, Quickbooks, Sage & more
    • Favorite orders
    • Full import and export capabilities
    • GPS ready
    • Individual prices per item, per customer
    • Live tracking
    • Mobile ordering
    • Monthly, weekly and daily invoicing
    • Order templates
    • Orders per item
    • Paperless proof of delivery
    • Personalized item catalogue
    • Production management
    • Production management
    • Recipe / formula costing
    • Recipe / formula management
    • Sales history
    • Sales management
    • Self service ordering
    • Slicing reports
    • Standing orders and carts
    • Stock usage labels
    • Synchronizes data with other systems
    • Total orders
    • Unlimited price lists

    Q. Who are the typical users of Mountain Stream?

    Mountain Stream has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Mountain Stream support?

    Mountain Stream supports the following languages:

    English

    Q. What type of pricing plans does Mountain Stream offer?

    Mountain Stream has the following pricing plans:

    Subscription

    Q. Does Mountain Stream support mobile devices?

    We do not have any information about what devices Mountain Stream supports

    Q. What other apps does Mountain Stream integrate with?

    Mountain Stream integrates with the following applications:

    Google Maps, QuickBooks, QuickBooks Online, Xero

    Q. What level of support does Mountain Stream offer?

    Mountain Stream offers the following support options:

    Online Support, Phone Support