Annex Cloud

Customer loyalty, engagement, and retention solutions

About Annex Cloud

Annex Cloud is a cloud-based customer loyalty solution that provides integrated loyalty, engagement, and retention solutions for enterprises. A range of program types are supported, including online, omni-channel, paid membership, social, incentives, and more.

With Annex Cloud, businesses can recruit and register customers for their custom loyalty program. Customers can be rewarded for a variety of actions, such as making purchases, writing product reviews, referring friends, connecting on social media, sharing pictures, and more. Rewards can be earned whether customers are shopping in-store, online, or through a third-party retailer. Loyalty programs can be built into online and in-store checkout processes through native integrations with point of sale (POS) systems and eCommerce platforms.

Annex Cloud provides comprehensive reports and analytics to give users insight into revenue, liability, loyalty marketing success, and customer participation. The dashboard collates all loyalty metrics in an accessible interface, and scheduled reports deliver regular data for loyalty program optimization.

Key benefits of Annex Cloud

- Combines best-in-class loyalty program management capabilities with powerful engagement modules to build attitudinal, emotional and empathic connections to your brand
- Highly configurable ecosystem
- The highest number of pre-integration packs into over 40 different platforms (Ecommerce/marketing solutions/CDP/ESP/CRM/POS etc.)
- Strategic designing of loyalty programs and ongoing-consultancy
- Most comprehensive set of loyalty solution/products

Devices

Business size

S M L

Markets

United Kingdom, United States

Supported Languages

English

Images

Annex Cloud lets users create loyalty programs which reward customers for specific actions
Customers can rate and review products with Annex Cloud
Annex Cloud displays customer reviews alongside products
Users can create pop-ups in Annex Cloud to encourage customer registrations
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Annex Cloud video
Annex Cloud video
Annex Cloud screenshot: Annex Cloud lets users create loyalty programs which reward customers for specific actions Annex Cloud screenshot: Customers can rate and review products with Annex Cloud Annex Cloud screenshot: Annex Cloud displays customer reviews alongside products Annex Cloud screenshot: Users can create pop-ups in Annex Cloud to encourage customer registrations

Features

Total features of Annex Cloud: 43

  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advocate Management
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Churn Management
  • Contact Management
  • Content Creation
  • Customer Segmentation
  • Discount Management
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • Gamification
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Monitoring
  • Multi-Channel Marketing
  • Point of Sale (POS)
  • Promotions Management
  • Ratings / Reviews
  • Real Time Notifications
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Rewards Program
  • Scheduled / Automated Reports
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Social Engagement
  • Social Media Monitoring
  • Software Development
  • Survey/Poll Management
  • eCommerce Management

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Reviews

Overall rating

4,2 /5
(37)
Value for Money
4/5
Features
4,1/5
Ease of Use
4,1/5
Customer Support
4,6/5

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Showing 5 reviews of 37
Jamin J.
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Annex Cloud Gives AOMC Tools to Grow!

Reviewed on 2018/08/23

Annex Cloud has provided our small business with the proper website tools to compete with the top...

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

Amy J.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision

Reviewed on 2019/05/23

Very happy with the account management team and their attention to my business.

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

Robin N.
Overall rating
  • Industry: Publishing
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Pros and cons

Reviewed on 2019/01/29

Overall experience has been a positive one.

Overall experience has been a positive one.

Pros

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Kyle B.
Overall rating
  • Industry: Consumer Goods
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great partner and Loyalty expert

Reviewed on 2020/09/11

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and...

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.

Pros

Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have reflected their hard work and professionalism. We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed. As a younger company there are some minor areas, mostly around country specific rules, that they are still working to close the gaps on but they have been very open to roadmap input and communicate well on when specific features will be available. I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

Cons

We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps [SENSITIVE CONTENT HIDDEN] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides.

Gio W.
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We're Fans of Ratings & Reviews + Visual Commerce!

Reviewed on 2019/02/14

Pros

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before.

Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons

In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

Showing 5 reviews of 37 Read all reviews

Annex Cloud FAQs

Below are some frequently asked questions for Annex Cloud.

Annex Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Annex Cloud for pricing information.

We do not have any information about Annex Cloud features

Annex Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Annex Cloud supports the following languages:

English

Annex Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Annex Cloud has

Annex Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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