Annex Cloud

Customer marketing platform

4,2 /5 (37 reviews) Write a Review!

Annex Cloud Overview

What is Annex Cloud?

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing, and user generated content solutions for brands and retailers. A range of loyalty program types are supported, including online, omni-channel, paid membership, social, and more.

With Annex Cloud, businesses can recruit and register customers for their custom loyalty solution. Customers can be rewarded for a variety of actions, such as making purchases, writing product reviews, referring friends, connecting on social media, sharing pictures, and more. Rewards can be earned whether customers are shopping in-store, online, or through a third-party retailer. Loyalty programs can be built into online and in-store checkout processes through native integrations with point of sale (POS) systems and eCommerce platforms.

Annex Cloud provides comprehensive reports and analytics to give users insight into revenue, liability, loyalty marketing success, and customer participation. The dashboard collates all loyalty metrics in an accessible interface, and scheduled reports deliver regular data for loyalty program optimization.

Annex Cloud Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Annex Cloud for pricing information.


Annex Cloud Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English

Media

Annex Cloud lets users create loyalty programs which reward customers for specific actions
Customers can rate and review products with Annex Cloud
Annex Cloud displays customer reviews alongside products
Users can create pop-ups in Annex Cloud to encourage customer registrations
Annex Cloud video Annex Cloud video Annex Cloud screenshot: Annex Cloud lets users create loyalty programs which reward customers for specific actions Annex Cloud screenshot: Customers can rate and review products with Annex Cloud Annex Cloud screenshot: Annex Cloud displays customer reviews alongside products Annex Cloud screenshot: Users can create pop-ups in Annex Cloud to encourage customer registrations

Annex Cloud Reviews

Annex Cloud Reviews

Overall rating
4,2
/
5
Excellent
12

Very good
19

Average
6

Poor
0

Terrible
0

Value for Money
4
Features
4,1
Ease of Use
4,1
Customer Support
4,6
84% recommended this app
Jamin J.

Annex Cloud Gives AOMC Tools to Grow!

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!


Amy J.

Best decision

Very happy with the account management team and their attention to my business.


Robin N.

Pros and cons

Overall experience has been a positive one.


Kyle B.

A great partner and Loyalty expert

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.


Gio W.

We're Fans of Ratings & Reviews + Visual Commerce!


Jamin J.
Industry: Consumer Goods
Company size: 11-50 Employees

Annex Cloud Gives AOMC Tools to Grow!

Used Daily for 1+ year
Reviewed on 2018/08/23
Review Source: Capterra

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amy J.
Industry: Apparel & Fashion
Company size: 51-200 Employees

Best decision

Used Daily for 1+ year
Reviewed on 2019/05/23
Review Source: Capterra

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robin N.
Industry: Publishing
Company size: 201-500 Employees

Pros and cons

Used Daily for 2+ years
Reviewed on 2019/01/29
Review Source: Capterra

Overall experience has been a positive one.

Pros

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Kyle B.
Industry: Consumer Goods
Company size: 1 001-5 000 Employees

A great partner and Loyalty expert

Used Daily for 1+ year
Reviewed on 2020/09/11
Review Source: Capterra

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.

Pros

Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have reflected their hard work and professionalism. We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed. As a younger company there are some minor areas, mostly around country specific rules, that they are still working to close the gaps on but they have been very open to roadmap input and communicate well on when specific features will be available. I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

Cons

We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps [SENSITIVE CONTENT HIDDEN] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gio W.
Industry: Consumer Goods
Company size: 11-50 Employees

We're Fans of Ratings & Reviews + Visual Commerce!

Used Daily for 1+ year
Reviewed on 2019/02/14
Review Source: Capterra

Pros

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before.

Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons

In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,9/10
Based on 37 user ratings
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Annex Cloud Pricing

Annex Cloud Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Annex Cloud for pricing information.

Contact Annex Cloud for pricing information.

Value for Money
4/5
Based on 37 user ratings
Compare value for money rating with alternatives
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Annex Cloud Features

Annex Cloud Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,1/5
Based on 37 user ratings
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Categories

Additional information for Annex Cloud

Additional information for Annex Cloud

Key features of Annex Cloud

  • Advocate Management
  • Affiliate Marketing
  • Campaign Management
  • Customer Advocacy
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Partner List
  • Referral Tracking
  • Reward Distribution
  • Rewards Management
  • Social Engagement

Annex Cloud FAQs

Annex Cloud FAQs

Below are some frequently asked questions for Annex Cloud.

Q. What type of pricing plans does Annex Cloud offer?

Annex Cloud offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Annex Cloud for pricing information.

Q. What are the main features of Annex Cloud?

Annex Cloud offers the following features:

  • Advocate Management
  • Affiliate Marketing
  • Campaign Management
  • Customer Advocacy
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Partner List
  • Referral Tracking
  • Reward Distribution
  • Rewards Management
  • Social Engagement

Q. Who are the typical users of Annex Cloud?

Annex Cloud has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Annex Cloud support?

Annex Cloud supports the following languages:

English

Q. What type of pricing plans does Annex Cloud offer?

Annex Cloud has the following pricing plans:

Subscription

Q. Does Annex Cloud support mobile devices?

Annex Cloud supports the following devices:

Android, iPhone, iPad

Q. What other apps does Annex Cloud integrate with?

Annex Cloud integrates with the following applications:

Salesforce B2C Commerce

Q. What level of support does Annex Cloud offer?

Annex Cloud offers the following support options:

Phone Support, Online Support