About VersaPay ARC

VersaPay is a cloud-based accounts receivable (AR) automation platform designed to help enterprises automate their invoice-to-cash cycle and eliminate manual tasks. VersaPay aims to streamline AR processes with invoicing, collaboration, payment and reconciliation tools, while supplier and customer portals give users quick and centralized access to all customer, invoicing and payment information.

VersaPay’s centralized platform allows users to view, action and manage all AR processes; from invoice presentment and dispute collaboration to collections management, cash application and payment management. VersaPay facilitates AR automation with online invoice presentment, automated reminders, customizable emails and automated cash application.

Online invoicing, collaboration, and payments give users the flexibility to manage AR activity anytime, anywhere. The self-service customer portal allows customers to view, download or print invoices, as well as initiate disputes and inquiries online. Real-time notifications assist users in resolving customer queries efficiently by reducing the need for calls and emails.

Customers can pay invoices instantly using one of VersaPay's flexible payment options, including electronic funds transfer (EFT), automated clearing house (ACH) payments, or credit card payments. Real-time data, a key metrics dashboard, and customer activity monitoring technology help users gain actionable insight into customer interactions and AR performance activity. PCI compliance ensures that all customer data is managed securely.

Key benefits of VersaPay ARC

  • VersaPay supports flexible payment options, such as EFT (electronic funds transfer), ACH (automated clearing house) and credit card payments, to enable customers to pay invoices quickly and securely.

  • Customers can view, mark and settle invoices online through the self-service customer portal.

  • As a PCI Level 1 certified solution, VersaPay ARC ensures sensitive customer data and payment details are managed securely.

  • ERP and accounting system integrations, with applications including QuickBooks, Oracle, and Microsoft Dynamics GP, support seamless customer invoice and payment data synchronization.

  • A real-time accounts receivable dashboard with key metrics and analytics gives users actionable insight into AR performance.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English, French

    Images

    Customers can view and pay invoices online from the customer self-service portal
    Gain full visibility into customer activity with customer activity monitoring technology
    Schedule invoice payments and track payment statuses
    Attach supporting documents and track recent invoice activity
    Accept secure online payments through electronic funds transfer (EFT), automated clearing house (ACH) or via credit card
    Gain real-time insight from the dashboard, which displays key metrics
    View 7 more
    VersaPay ARC screenshot: Customers can view and pay invoices online from the customer self-service portal VersaPay ARC screenshot: Gain full visibility into customer activity with customer activity monitoring technology VersaPay ARC screenshot: Schedule invoice payments and track payment statuses VersaPay ARC screenshot: Attach supporting documents and track recent invoice activity VersaPay ARC screenshot: Accept secure online payments through electronic funds transfer (EFT), automated clearing house (ACH) or via credit card VersaPay ARC screenshot: Gain real-time insight from the dashboard, which displays key metrics

    Features

    Total features of VersaPay ARC: 33

    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Automatic Notifications
    • Billing & Invoicing
    • Client Management
    • Client Portal
    • Collaboration Tools
    • Commenting
    • Communication Management
    • Contact Management
    • Content Management
    • Credit Card Processing
    • Data Synchronization
    • Data Visualization
    • Deadline Management
    • Document Management
    • Electronic Payments
    • GPS
    • Invoice Management
    • PCI DSS Compliance
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Updates
    • Receiving
    • Records Management
    • Reminders
    • Reporting & Statistics
    • Self Service Portal
    • Task Management
    • Third Party Integration
    • Transaction History
    • Workflow Management

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    Reviews

    Overall rating

    4,3 /5
    (15)
    Value for Money
    4,1/5
    Features
    4,1/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have VersaPay ARC?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 15
    Kami K.
    Overall rating
    • Industry: Accounting
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Product, Exceptional Customer Support

    Reviewed on 2019/09/04

    Pros

    The ease of use and it's customer-friendly platform. The automatic notifications feature eliminates the time it requires to follow up with customers who have outstanding invoices. Tagging customers in to different categories helps develop lists and keeps you from scrolling through page after page. Our company has saved an extensive amount of time and money in man hours by switching to Versapay. Any questions that arise are quickly answered by customer support, usually within the hour. Having a support team as exceptional as Versapay's standing by is what makes this software a class above the rest.

    Cons

    This software keeps improving and they listen and deliver on what clients are requesting. Any request I have made has been implemented with new updates, or customer support solves the issue for us in a timely manner. Therefore, I have no complaints about this software.

    Sheila O.
    Overall rating
    • Industry: Real Estate
    • Company size: 501-1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Daily Impact of VersaPay ARC

    Reviewed on 2019/12/30

    The overall experience of the Accounts Receivable team has been positive. VersaPay has had an...

    The overall experience of the Accounts Receivable team has been positive. VersaPay has had an immediate impact on the daily process in our department. Being able to process and communicate all in one platform has greatly reduced the amount of time the A/R Staff spends on each account. They are able to communicate to all of their tenants at once with setting up Notifications such as Monthly Statements. We are looking forward to the next year and learning to use the VersaPay tools to create further efficiencies.

    Pros

    VersaPay is an easy to use tool for our A/R Staff as well as our tenants. The communication features save us time and creates efficiencies in our daily process. Billing questions are answered quickly (almost immediately) and disputes are resolved before the invoice becomes overdue. Because we are sending a PDF attachment of our Invoice Notifications we have eliminated ALL paper mailings since the day of our Go Live! The visibility of VersaPay helps us to understand where each tenant is at, and assist them to understand the product and feel comfortable with using it. The Payment File we receive is uploaded directly into our ERP System relieving open charges accurately and without staff processing.

    Cons

    The biggest product limitation to date has been the Payment Limits. We have many big tenants with high rents that may not be able to pay through VersaPay with the current structure. We are currently looking into other options and direct to bank processing of payments.

    Talia F.
    Overall rating
    • Industry: Real Estate
    • Company size: 501-1 000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    VersaPay

    Reviewed on 2019/01/29

    Pros

    VersaPay has a great UI which is easy for both AR/Collections staff and Tenants to navigate.

    Cons

    VersaPay should look into additional reporting capabilities within the tool.

    Heather P.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 1 001-5 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Stone Brewing review

    Reviewed on 2019/12/13

    The benefits:
    Providing viability for our clients into their Stone Brewing account(s), leading to...

    The benefits:
    Providing viability for our clients into their Stone Brewing account(s), leading to more accurate payments.
    Providing ACH/check by phone as a one-time and auto payment option.
    Sending automatic past due notifications to our clients.

    Pros

    The flexibility of the alerts, the flexibility of autopayment scheduling, the ease of navigation, the AR metrics, and the invitations taking our clients directly to the account(s) intended. Extracting reports into Excel is also very easy.

    Cons

    We have daily issues because the account linking functionality cannot be blocked. Our clients continue to mistakenly link accounts because Versapay ARC cannot disable the functionality, and then they complain when users receive e-mails for a linked account they aren't involved with.
    Sluggish search performance causes delays when on live phone calls assisting our clients.
    Autopay ignoring open credits causes frequent issues but we have a ticket open to remedy this.

    Tiffany K.
    Overall rating
    • Industry: Real Estate
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ARC: A/R Savior

    Reviewed on 2019/10/03

    As with any new program being implemented, we've experienced some technical issues - the majority...

    As with any new program being implemented, we've experienced some technical issues - the majority centering around tying our accounting system into ARC, but VersaPay customer service and our implementation team have both stepped up and proven themselves to be tremendous assets for us. We are still within our first year of implementation but the improvement in our processes and efficiency with cash is noticeable not only internally but externally with our customers as well.

    Pros

    ARC is very user friendly and I find it extremely intuitive to use. ARC syncs with our accounting software which allows for efficiency in cash posting, A/R review, and customer service requests. Being able to see an entire shopping center's or our whole portfolio's A/R balance in one easy-to-read dashboard has been a great perk as well. Direct communication to our tenants through the comment section has been significant for our tenants and we've received numerous inquiries this way and feedback from them that this capability is greatly appreciated.

    Cons

    The load time for the web page can be a little frustrating at times, but we're also aware that we're attempting to load thousands of data points which can contribute to these load times.

    Showing 5 reviews of 15 Read all reviews

    VersaPay ARC FAQs

    Below are some frequently asked questions for VersaPay ARC.

    VersaPay ARC offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Contact VersaPay directly for detailed pricing information.

    VersaPay ARC offers the following features:

    • Accounting integration
    • Automated notifications
    • Automatic reminders
    • Billing & invoicing
    • Business analytics
    • Cash application
    • Client management
    • Collaboration tools
    • Commenting
    • Communication management
    • Contact management
    • Content management platform
    • Conversation tracking
    • Credit card processing
    • Customer activity monitoring
    • Customer portal
    • Customized notifications
    • Dashboard analytics
    • Data visualization
    • Dispute management
    • Document management
    • Due date tracking
    • ERP integration
    • Electronic funds transfer (EFT)
    • Email delivery system
    • Flexible payment options
    • Inquiries management
    • Interaction history
    • Invoice & payment tracking
    • Marketing automation
    • Note tracking
    • Online invoice presentment
    • PCI compliance
    • Payment data reconciliation
    • Payment management
    • Real-time notifications
    • Real-time reporting
    • Real-time updates
    • Records management
    • Reporting tools
    • Supplier portal
    • Task management
    • Workflow management

    VersaPay ARC has the following typical customers:

    Large Enterprises, Mid Size Business

    VersaPay ARC supports the following languages:

    English, French

    We do not have any information about what devices VersaPay ARC supports

    VersaPay ARC integrates with the following applications:

    MRI Software, Microsoft Dynamics GP, Oracle JD Edwards EnterpriseOne, QuickBooks Online Advanced, Rose Rocket, Sage Intacct, Sage X3

    VersaPay ARC offers the following support options:

    Phone Support, FAQs, Online Support

    Related categories

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