Pendo
About Pendo
Pendo is an online rental property management software for landlords with one or hundreds of properties. The software has been designed to simplify the time consuming, repetitive tasks of property management, offering features for creating online rental application forms and digital lease agreements, and tracking income, vacancies, overdue rent payment, expiring rental leases, and more.
Used by landlords in 85 countries, Pendo enables landlords to spend more time building better relationships with their tenants by centralizing all property management and rent collection tasks online. Rental property advertising, rental applications, lease agreements, tenant sourcing, screening & onboarding, rent collection, cashflow management, and financial reporting can all be managed from the Pendo dashboard.
Key benefits of Pendo
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Reviews
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great way to get insight into usage
Reviewed on 2020/02/27
The overall experience has been great. The onboarding process has been good, and my new success...
The overall experience has been great. The onboarding process has been good, and my new success manager has been helpful. Helped me get more insight then I got with google analytics to aid in data-driven decision making. Still working on rolling out guides.
Pros
Great way to get insight into how customers and users are using our product and features. Capturing all data on the web even when you didn't tag a feature or page yet is a huge bonus. Able to do a lot without engineering was a key factor for adopting. Easy to build quick reports, look at data by segments, etc. Tagging pages and features are easy when your CSS works well with pendos tool. Guides seem easy to create and target.
Cons
Some inconsistencies in UIs still as the product evolved. I would like some more reporting/analytics options such as comparing segments to do more in the app vs having to export data to excel or BI tool. Mobile app capabilities to tag features and pages still well behind web capabilities.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart Tools for Small Players
Reviewed on 2019/11/12
Pros
Pendo provides valuable web-based tools to small-scale real estate investors and property managers at a fair price. The key features that I have found to be the most helpful are the ability to send and manage digital rental applications, to then use the platform to do perform credit and softcheck reports, and finally to automatically collect rent payments through PendoPay. These are the three features that I think provide the most value to me as they reduce risk efficiently and effectively. Although these features are offered by many other property management software companies, Pendo is one of the only ones (or maybe the only) that offers these features to small-scale investors located in Canada. Most of the other software applications that are available in Canada target Medium to Large scale companies with a monthly or annual fee that is too high for most small-scale property managers or DIY real estate investors.
Cons
I don't like that there isn't an accompanying app for smart phone / tablet. Other features that are not included that would provide much value include the ability to manage maintenance requests and tenant communication. While some may utilize the bookkeeping and reporting features, I do not and I prefer to use Quickbooks Online.
Reasons for Switching to Pendo
Although there are other property management software applications with more comprehensive features, they tend to be cost prohibitive and often with a poor user interface. I chose Pendo over all the alternative products because it is available in Canada and provides what I believe are some of the most important tools needed as a small-scale real estate investor.Response from Pendo
Thank you for the great review, Phillip. We are excited to release the maintenance issue tracker in the coming months!
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Have used Pendo for a few years and it works pretty well. Could use a few more expense...
Reviewed on 2017/09/18
Pros
The reporting feature has been a good option when filing my taxes. I am able to download into a spreadsheet and check for errors and omissions.
Cons
It gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.
Response from Pendo
Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier.
We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!
- Industry: Consumer Goods
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
an excellent tool for gaining insights into user behavior and improving outcomes.
Reviewed on 2023/04/14
Pros
Pendo offers user behavior and conversion rate data, along with user-friendly guides and helpful learning resources. The visual representation of data is impressive, and surveys streamline questions and provide actionable insights. Pendo's evidence system is a standout feature, with versatile options for creating tutorials, tooltips, polls, ads, warnings, etc..... Segmenting users adds further value to this feature.
Cons
Pricing and documentation hinder startups. It costs more to maintain and install than free analytical tools. Poll and use data refresh can be delayed, making it hard to tell if the poll is broken or just delayed.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great for tracking product usage
Reviewed on 2022/08/31
For product-based SaaS companies like us, Pendo is an excellent application for understanding...
For product-based SaaS companies like us, Pendo is an excellent application for understanding customer usage patterns and anticipating churn. This is great specifically for customer-facing & product teams to help in various ways to improve things.
Pros
The best thing about Pendo is that it does a great job of tracking how the users are using the product and gives valuable insights. The interface is nice and clean. Reports, dashboards, and metrics are easy to understand. I love the fact that you can get specific feature usage stats.
Cons
While it's not really something that I dislike or hold Pendo responsible for - in some cases, customers may not like the fact that the application is tracking user actions in detail and could be considered as a privacy thing. As a software vendor, we really need to address those concerns.
Pendo FAQs
Below are some frequently asked questions for Pendo.Q. What type of pricing plans does Pendo offer?
Pendo offers the following pricing plans:
- Starting from: US$10.00/month
- Pricing model: Subscription
- Free Trial: Available
Basic - $10/month 1-5 rentals Plus - $29/month: 1-300 Pro - $60/month: 1-300, custom branding, report sharing, multi-user accounts and portfolio import. Enterprise - Custom pricing. Includes all features plus tools for Property management companies
Q. Who are the typical users of Pendo?
Pendo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Pendo support?
Pendo supports the following languages:
English
Q. Does Pendo support mobile devices?
Pendo supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Pendo integrate with?
We do not have any information about what integrations Pendo has
Q. What level of support does Pendo offer?
Pendo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Rental Property Management Software
