Shift Agent

Employee scheduling & shift management for teams

3,8 /5 (11 reviews) Write a Review!

Shift Agent Overview

What is Shift Agent?

Shift Agent is an algorithm-based employee scheduling and shift management tool aimed at simplifying team communication and organization for small businesses. Using the unique algorithm, based on availability, preferences, and other factors, Shift Agent helps management to assign the right staff to each shift. With features such as timeline scheduling, chat, shift notes, real-time updates, time off requests, vacation tracking, and more, Shift Agent aims to help businesses make smart scheduling decisions.

In order to assist with employee scheduling, Shift Agent allows managers to keep track of operational needs through reporting and, by factoring in personal requests, vacation time, overtime, and preferences, select the best staff members for specific shifts. From the timeline schedule viewer, with a drag and drop interface, users can assign staff members to different roles and timeslots. Users can even create potential labor models to compare and save as templates in order to analyze which model schedule creates the most profit for the business.

The self service staff portal allows employees to make time off requests and schedule vacations for approval by management, and staff can also request shift swaps directly with their colleagues. For added communication, and with the aim of improving company culture, Shift Agent offers a chat functionality with which employees can communicate with management and other team members, including in-app notifications triggered automatically when a message is received or a change is made within the schedule.

Shift Agent Overview

Pricing

Starting from
US$17,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus
Etc.


Shift Agent Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

View all employees schedules from one place
Use the drag and drop interface to fill shifts with appropriate staff
The timeline schedule allows users to view shift times, overlaps, and absences
Track labor budgets to assess which schedules are most cost effective
Respond to time off and vacation requests
Shift Agent screenshot: View all employees schedules from one place Shift Agent screenshot: Use the drag and drop interface to fill shifts with appropriate staff Shift Agent screenshot: The timeline schedule allows users to view shift times, overlaps, and absences Shift Agent screenshot: Track labor budgets to assess which schedules are most cost effective Shift Agent screenshot: Respond to time off and vacation requests

Shift Agent Reviews

Shift Agent Reviews

Overall rating
3,8
/
5
Excellent
2

Very good
6

Average
2

Poor
1

Terrible
0

Value for Money
4,3
Features
4
Ease of Use
3,6
Customer Support
4,2
73% recommended this app
Ross H.

Not Perfect But Lightyears Above The Rest

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.


Brian K.

Effective!

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!


Edith F.

ShiftAgent

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.


Jamie S.

Fantastic!! (but sometimes glitchy)

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.


Belinda S.

Heart of House Director

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.


Ross H.
Industry: Restaurants
Company size: 51-200 Employees

Not Perfect But Lightyears Above The Rest

Used Daily for 2+ years
Reviewed on 2019/08/23
Review Source: Capterra

ShiftAgent allows you to set schedule preferences and goals depending on sales. This will allow you to input projected sales and help you create a schedule that meets your labor and productivity goals. For training purposes, this feature really helps when we train new people on how to create a schedule. One of the best features that ShiftAgent offers is one we use literally all throughout the day. There is a feature that is called "Daily Deployment". We have an iPad set up in our front of hosue area and in the kitchen that is constantly on this screen. This is a constantly updating page that details each person's position and their hours. Our leaders use this to plan their day out and make break lists in a very efficient manner. While this feature might not be as useful to some, my perspective as someone from the restaurant industry would highly recommend this to other restaurants that have large amounts of staff on the clock at one time. Overall, this software has dramatically reduced the amount of time we have to spend on creating a schedule and has simplified the entire process. Chick-fil-A now offers a partnership with HotSchedules that fully integrates with our financial and personnel databases, but until they get on the level that ShiftAgent is, then they will always be second-rate.

Pros

ShiftAgent has allowed us to almost completely eliminate scheduling. Almost. Their ability to save daily templates based on sales, automatically produce the most preferred person for a position and quickly make adjustments on the fly has made this product one of our most used tools. Scheduling is important and should not be something that causes problems. ShiftAgent met us where we needed them to. Unlike other sites that just allow you to fill in a shift with a person's name, ShiftAgent uses a system to quickly identify who is the best person for that particular shift. By this I mean, you can rank a person's skill level for each individual job, set preferred hours to request while still setting an administration limit on their weekly hours, and take into consideration their hours for the week, when they will be in overtime, and if they have requested that day off. There are probably other features that I have forgotten to mention that affect which name appears first. My recommendation is just setting up a demo with the support staff to see for yourself. This software will change your life when it comes to scheduling. BEST PRODUCT OUT THERE.

Cons

The biggest gripe we have with ShiftAgent is that there is no app for us to use on our phones. Unfortunately, the software is set up for a browser mode and that is highly limiting at times. You can still approve and disapprove of shift trades from your phone as well as use various other features, but the software comes across as clunky and dated. The website is also glitchy as well. Now, this does not cause you to lose any work done or information put, but the site will randomly log you out. This has literally happened up to three straight times in a row for us. This can make you pretty frustrated when you're trying to find a team member's number, see whose working, or whatever it is you're doing. That being said, I would still use this software over any other software that I have come across over the last 4 years. It provides so much more value over its competitors despite the problems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian K.
Industry: Hospitality
Company size: 51-200 Employees

Effective!

Used Daily for 1+ year
Reviewed on 2016/08/23
Review Source: Capterra

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Pros

Allows us to create highly detailed schedules, quickly. It just works!

Cons

Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Edith F.
Industry: Food & Beverages

ShiftAgent

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Pros

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up.
Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jamie S.
Industry: Food & Beverages
Company size: 51-200 Employees

Fantastic!! (but sometimes glitchy)

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.

Pros

Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

Cons

Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Belinda S.
Industry: Food & Beverages
Company size: 51-200 Employees

Heart of House Director

Used Daily for 1+ year
Reviewed on 2016/08/23
Review Source: Capterra

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,3/10
Based on 11 user ratings
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Shift Agent Pricing

Shift Agent Pricing

Starting from
US$17,00/month
Free Trial
Free
Subscription
Value for money

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus
Etc.

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus
Etc.

Value for Money
4,3/5
Based on 11 user ratings
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Shift Agent Features

Shift Agent Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 11 user ratings
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Categories

Additional information for Shift Agent

Additional information for Shift Agent

Key features of Shift Agent

  • Approval process control
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budgeting & forecasting
  • Calendar management
  • Chat
  • Chat functionality
  • Collaboration tools
  • Drag & drop interface
  • Employee management
  • Employee portal
  • Employee self service
  • Gantt charts
  • Group calendars
  • Group scheduling
  • Mail notes
  • Overtime tracking
  • Project templates
  • Real time monitoring
  • Real time updates
  • Shift scheduling
  • Team calendars
  • Time off requests
  • Vacation tracking

Benefits

  • Simple timeline scheduling allows users to create and edit weekly schedules using the drag and drop interface. Staff are automatically notified when schedules are posted or changes are made.

  • Built-in algorithms suggest the best staff members for each shift based on availability, personal preferences, business needs, and more. Automatic reports also outline the profitability of schedules and manage staff expectations based on hours worked.

  • The communication platform with built-in accountability sends all requests to one place and requests approval with just the click of a button. Staff can analyze overtime, overlap, and skills differences before they request a change so that it’s clear how their request will affect the schedule.

  • Shift notes are included within Shift Agent so that employees can attach pictures, videos or text to shifts in order to inform colleagues of any important information, or simply to build company culture.

  • The mobile web app allows staff and management to access Shift Agent on-the-go to view schedules, make requests, and track shifts. Schedules can also be printed for those who don’t have access to a mobile device.

  • Shift Agent FAQs

    Shift Agent FAQs

    Below are some frequently asked questions for Shift Agent.

    Q. What type of pricing plans does Shift Agent offer?

    Shift Agent offers the following pricing plans:

    Starting from: US$17,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic: free forever Prices vary depending on the size of the active roster: 1-10 users = $17.00/month for Team or $27.00/month for Plus 11-20 users = $27.00/month for Team or $37.00/month for Plus 21-30 users = $37.00/month for Team or $47.00/month for Plus Etc.

    Q. What are the main features of Shift Agent?

    Shift Agent offers the following features:

    • Approval process control
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budgeting & forecasting
    • Calendar management
    • Chat
    • Chat functionality
    • Collaboration tools
    • Drag & drop interface
    • Employee management
    • Employee portal
    • Employee self service
    • Gantt charts
    • Group calendars
    • Group scheduling
    • Mail notes
    • Overtime tracking
    • Project templates
    • Real time monitoring
    • Real time updates
    • Shift scheduling
    • Team calendars
    • Time off requests
    • Vacation tracking

    Q. Who are the typical users of Shift Agent?

    Shift Agent has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Shift Agent support?

    Shift Agent supports the following languages:

    English

    Q. What type of pricing plans does Shift Agent offer?

    Shift Agent has the following pricing plans:

    Free, Subscription

    Q. Does Shift Agent support mobile devices?

    We do not have any information about what devices Shift Agent supports

    Q. What other apps does Shift Agent integrate with?

    We do not have any information about what integrations Shift Agent has

    Q. What level of support does Shift Agent offer?

    Shift Agent offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials