Shift Agent

Shift Agent

Employee scheduling & shift management for teams

3.7/5 (10 reviews)

Shift Agent Overview

Shift Agent is an algorithm-based employee scheduling and shift management tool aimed at simplifying team communication and organization for small businesses. Using the unique algorithm, based on availability, preferences, and other factors, Shift Agent helps management to assign the right staff to each shift. With features such as timeline scheduling, chat, shift notes, real-time updates, time off requests, vacation tracking, and more, Shift Agent aims to help businesses make smart scheduling decisions.

In order to assist with employee scheduling, Shift Agent allows managers to keep track of operational needs through reporting and, by factoring in personal requests, vacation time, overtime, and preferences, select the best staff members for specific shifts. From the timeline schedule viewer, with a drag and drop interface, users can assign staff members to different roles and timeslots. Users can even create potential labor models to compare and save as templates in order to analyze which model schedule creates the most profit for the business.

The self service staff portal allows employees to make time off requests and schedule vacations for approval by management, and staff can also request shift swaps directly with their colleagues. For added communication, and with the aim of improving company culture, Shift Agent offers a chat functionality with which employees can communicate with management and other team members, including in-app notifications triggered automatically when a message is received or a change is made within the schedule.

Pricing

Starting from
US$17,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Shift Agent Reviews

Overall rating
3.7/5
70% positive reviews
1
Excellent
6
Very good
2
Average
1
Poor
0
Terrible
Brian K.

Effective!

Used Daily for 1+ year
Reviewed on 2016/08/23
Review Source: Capterra

We joined up and had a few challenges adapting. Matt at ShiftAgent was very helpful to make changes literally overnight on a few things and found ways to be able to do what we needed without effecting or changing the product for other users. I love what shift agent has become and look forward to seeing where it goes!

Pros

Allows us to create highly detailed schedules, quickly. It just works!

Cons

Cannot create schedules from an iPhone. Has web app but not an actual store app. Most end users(employees) are used to apps, not saving bookmarks to their homepage.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Edith F.

ShiftAgent

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

It's made scheduling a lot easier on me and my team. I love that my team is responsible for keeping their availability updated, inputting requests for days off and trading shifts.

Pros

It's easy to use and I love that every time I need help there is always somebody there to help me out.

Cons

It freezes on me frequently. Also, there's been times when it freezes and deletes all my work... So I start over and then next time I sign in there's double shifts for everybody because both schedules show up.
Not a con, but it would be nice if there was a 2 week minimum limit for when asking off or updating availability.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Tina B.

System runs extremely slow

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

We have been using this product since February of this year. We like the platform, but the system runs extremely slow. We tried running on Google chrome as opposed to safari, but still have the same issues.

Pros

I love the way it pulls up the next available/best team member for the open position. I also love that each team member can control their own availability as well as give away and pick up shifts.

Cons

It takes WAY too long. The system is extremely slow. Scheduling time could be cut in half if your system as supported with a quicker response. Also, when I've sent an online chat, it took days to get a response.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Jamie S.

Fantastic!! (but sometimes glitchy)

Used Daily for 6-12 months
Reviewed on 2016/08/23
Review Source: Capterra

Shift Agent has transformed our scheduling process! As a fast food restaurant with over 65 employees, we highly recommend the site.

Pros

Ease for employees to trade shifts. Visual depiction of scheduling numbers (how many are working when.) Smart scheduling features.

Cons

Some functions cannot be done on smart phones. At times (especially when writing the schedule), the site auto logs out with an error.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Belinda S.

Heart of House Director

Used Daily for 1+ year
Reviewed on 2016/08/23
Review Source: Capterra

Shift agent has some good features but at the same time it freezeie up a lot and kick you off the sight.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Shift Agent Pricing

Starting from
US$17,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Basic: free forever

Prices vary depending on the size of the active roster:

1-10 users = $17.00/month for Team or $27.00/month for Plus
11-20 users = $27.00/month for Team or $37.00/month for Plus
21-30 users = $37.00/month for Team or $47.00/month for Plus
Etc.

Shift Agent Features

  • Automatic Notifications
  • Employee Management
  • Employee Portal
  • Employee Self Service

  • API
  • Activity Dashboard
  • Activity Tracking
  • Applicant Tracking
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Onboarding
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Shift Agent

Key features of Shift Agent

  • Approval process control
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Budgeting & forecasting
  • Calendar management
  • Chat
  • Chat functionality
  • Collaboration tools
  • Drag & drop interface
  • Employee management
  • Employee portal
  • Employee self service
  • Gantt charts
  • Group calendars
  • Group scheduling
  • Mail notes
  • Overtime tracking
  • Project templates
  • Real time monitoring
  • Real time updates
  • Shift scheduling
  • Team calendars
  • Time off requests
  • Vacation tracking

Benefits

  • Simple timeline scheduling allows users to create and edit weekly schedules using the drag and drop interface. Staff are automatically notified when schedules are posted or changes are made.

  • Built-in algorithms suggest the best staff members for each shift based on availability, personal preferences, business needs, and more. Automatic reports also outline the profitability of schedules and manage staff expectations based on hours worked.

  • The communication platform with built-in accountability sends all requests to one place and requests approval with just the click of a button. Staff can analyze overtime, overlap, and skills differences before they request a change so that it’s clear how their request will affect the schedule.

  • Shift notes are included within Shift Agent so that employees can attach pictures, videos or text to shifts in order to inform colleagues of any important information, or simply to build company culture.

  • The mobile web app allows staff and management to access Shift Agent on-the-go to view schedules, make requests, and track shifts. Schedules can also be printed for those who don’t have access to a mobile device.

  • Shift Agent FAQs

    Below are some frequently asked questions for Shift Agent.

    Q. What type of pricing plans does Shift Agent offer?

    Shift Agent offers the following pricing plans:

    Starting from: US$17,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic: free forever

    Prices vary depending on the size of the active roster:

    1-10 users = $17.00/month for Team or $27.00/month for Plus
    11-20 users = $27.00/month for Team or $37.00/month for Plus
    21-30 users = $37.00/month for Team or $47.00/month for Plus
    Etc.

    Q. What are the main features of Shift Agent?

    Shift Agent offers the following features:

    • Approval process control
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Budgeting & forecasting
    • Calendar management
    • Chat
    • Chat functionality
    • Collaboration tools
    • Drag & drop interface
    • Employee management
    • Employee portal
    • Employee self service
    • Gantt charts
    • Group calendars
    • Group scheduling
    • Mail notes
    • Overtime tracking
    • Project templates
    • Real time monitoring
    • Real time updates
    • Shift scheduling
    • Team calendars
    • Time off requests
    • Vacation tracking

    Q. Who are the typical users of Shift Agent?

    Shift Agent has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Shift Agent support?

    Shift Agent supports the following languages:

    English

    Q. What type of pricing plans does Shift Agent offer?

    Shift Agent has the following pricing plans:

    Free, Subscription

    Q. Does Shift Agent support mobile devices?

    We do not have any information about what devices Shift Agent supports

    Q. What other apps does Shift Agent integrate with?

    We do not have any information about what integrations Shift Agent has

    Q. What level of support does Shift Agent offer?

    Shift Agent offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials