Elina

4.5 (57)
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Property management software for making growth easier

About Elina

elina PMS is the property management software which are simply about making growth easier for hotels and accommodation providers. We are proudly serving hotels, serviced apartments and vacation rentals around the world. What we provide is software solutions, digital marketing and custom websites to fit with your booking engine, in order for our customers to increase their direct bookings and making operations simpler for them.

elina believe in helping hotels and accommodation providers to be better at marketing and innovation. The purpose we follow is making growth easier through our powered property management system, in order to make life easier for hotels and accommodation providers, and so they can simply focus on their guests.

Our property management system is well suited for serviced apartments around the world – we are serviced apartment friendly. Our team have number of year’s involvement in this market, so we recognize the differences between serviced apartments and hotels. How elina helps serviced apartments are being development centered with day to day actions being completed effectively, having unified management by being in control of your bookings, operations, income reports and accounts. Also being able to perform simpler tasks for easy use of functionality for processing invoicing, funds, informing OTAs, having channel connections, login for corporates, guests and owner’s login, and more!
We also understand hotels just as much. Our hotel pms software helps your business be more growth focused, having a centralized management in place and being able to have automation of tasks put on front to make day to day tasks easier and less time consuming.

With vacation rentals, it is all about making guests holidays special, and elina PMS can help do that! With maximum growth at focus to instantly view powerful analytics and marketing tools, to one central hub management system to help you keep in control of reservations, operations, finance and revenue. elina PMS helps with improving effectiveness of automating tasks such as invoicing, guest communication, room pricing and payments. Also you will be able to have an owner management feature to spread booking evenly between owners and easily calculate earnings and payments, as well as self-service. Be able to have a website and booking engine all in one for your vacation rental, in order to increase direct bookings.


Key benefits of Elina

• Central reservations calendar saving staff time, with power bookings search. Tasks being able to automate including invoicing, payment processing, channel management, pricing and rates and communication. You are able to filter property type by area, type, status, and booking, where you are also able to move bookings, split bookings, and displace and replace bookings. Colour coded icons in reservations calendar to help make it easy to identify important information.

• Intelligent mobile friendly booking engine to convert and grow more direct bookings. Be able to upsell guests with add ons and the use of promo codes.

• Dashboard with daily actions to prioritize important actions and get quick updates on sales for a certain period you would want to find out about. Responsive clear dashboard to help take action from data, to check website and booking engine performance from your mobile.

• Managing your owners to inform them on reservations through emails and iCals. Owners having an online portal to self-service to book their units, check billing and payments, to measure performance. Be able to calculate revenue and share with owners!

• Automate invoices and charging of payments effectively. Be able to assign different invoice rules to guests, companies, channels and owners. It is easy to identify missed or overdue invoices easily. You don’t need to go through several stages to check important information that you need to view quick anymore. Check account balances for guests, companies and owners at a glance! Pay with multiple payment methods, making it simpler for splitting payments.


Images

Elina Software - Dashboard
Elina Software - Reservations calendar with filters
Elina Software - Helpdesk
Elina Software - Booking engine options
Elina Software - Reporting
Elina Software - Quick search with responsive results
Elina Software - Online check-in
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Elina video
Elina Software - Dashboard
Elina Software - Reservations calendar with filters
Elina Software - Helpdesk
Elina Software - Booking engine options
Elina Software - Reporting
Elina Software - Quick search with responsive results
Elina Software - Online check-in

Not sure about Elina? Compare with a popular alternative

Elina

4.5 (57)
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Highly reviewed

Starting Price

US$8.18
month
R 79.00
month

Pricing Options

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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5
(57)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.2/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 57
Fiona
Fiona
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Product is everything I needed and more. Great support team. I'm a really happy customer.

Reviewed on 2018/07/13

Pros

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are -

- Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Cons

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.

As I understand it, there are plans to improve all/most of the above though, which would be great.

Response from Vestibule Marketing

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Feature rich PMS and Booking Engine

Reviewed on 2020/06/16

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the...

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Pros

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online.
A strong relationship with STAAH makes the integration for channel management quick and easy.

Cons

The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution!

Response from Vestibule Marketing

Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina

Vinayak C
Vinayak C
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Due you due diligence and ask for a live view rather than a demo report

Reviewed on 2020/06/02

When we reached their CEO to hear our problems rather than listen and understand he turned the...

When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.

Pros

The product simply does not function and causes more errors in your reportings. There are no Pro due to this.

Cons

1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded, in 15 months we worked with them it did not get done.
2) In the reporting the date format is reported as a text and not as dates and the system does not give you number off nights stayed.
3) Everything you ask them costs 150 pounds to get an answer. If you want to see how their API works they will charge you, if you want to have a conversations with them on developing some thing before the conversation they will charge you.
4) Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. In 12 months we could not get a client to get to the final reservation page on the website cause of their coding.
5) No consistency in their software, when you print reports in some reports the property comes up as a descriptions, in others as a short code in others a full name. Despite several requests this never got done.
6) Very complicated to add customers, owners and suppliers.
7) Not many partners want to work with them cause of their approach. We asked a few companies if they can do an integration with them and most said NO

Karol
Karol
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great choice

Reviewed on 2020/06/14

The team is great, constantly coming up with improvements and they actually listen to feedback and...

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Pros

A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership.

Cons

Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases.

Response from Vestibule Marketing

Karol, Thank you for making time to review elina

Louisa
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Elina PMS - recommended

Reviewed on 2020/06/15

Pros

- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies
- ability to automate key tasks and reduce manual processing
- constantly improving and updating
- support team is very quick to respond
- generally reliable, no major issues
- company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings

Cons

- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here.
- initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support

Response from Vestibule Marketing

Louisa, thank you for making time to review elina!

Showing 5 reviews of 57 Read all reviews

Elina FAQs

Below are some frequently asked questions for Elina.

Elina offers the following pricing plans:

  • Starting from: US$8.18/month
  • Pricing model: Subscription
  • Free Trial: Available

Contact elina for pricing information: https://www.elinapms.com/pricing/

Elina has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Elina supports the following languages:

English, German

Elina supports the following devices:

Elina integrates with the following applications:

Adyen, Breezeway, Cubilis, Duve, Google Ads, Google Analytics 360, Google Maps, Hotjar, Loopon, Opayo, OutPerform RMS, PayPal, PriceLab, PriceLabs, Pyramid, Rentals United, ResDiary, Revel Systems, Roomchecking, STAAH Channel Manager, SiteMinder, Squarespace, Stripe, Triptease, Umbraco, Umbraco CMS, Xero, bePOS

Elina offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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