Zoho One

All-in-one operating system with 35+ integrated applications

About Zoho One

Zoho One is an all-in-one operating suite that helps run the entire business with 35+ integrated applications on a single account. Organizations are provided with full-featured, enterprise editions of the full Zoho suite, enabling users to connect sales, marketing, accounting work, and customer support, as well as communicate and collaborate with colleagues, vendors, and customers via any connected device.

Zoho One’s integrated applications come with complimentary mobile and native versions for iOS and Android, as well as a variety of extensions and extras including browser extensions, Apple Watch, iMessage, and Apple TV apps. A selection of applications can also be installed on a Mac or Windows computer.

Sales apps include a multichannel CRM, Motivator for sales performance, business intelligence with Reports, ContactManager, and SalesInbox mail client. Marketing apps include SalesIQ for visitor engagement, Campaigns, Social, Survey, and Forms for lead generation. Support apps include Desk for prioritizing requests, and Assist for troubleshooting customer issues.

Communication tools include Mail for ad-free email, and Cliq for informal team messaging. Users can plan, track and collaborate across teams with Projects, and manage agile projects with Sprints. Connect provides a private network for discussions, while Showtime enables slide decks. Browser-based meetings can be done with Zoho Meeting, and productivity apps include Writer, Sheet, Show, Docs, Sign, Notebook, and Vault.

Tools for finance include online accounting and invoicing with Books and Invoice, together with Subscriptions, Expense for receipts management, and Inventory for retail stores or online shops. Zoho People provides tools for human resources and employees management, and Recruit helps to find new talent to join the team. Creator and Reports help organizations manage their business processes with custom applications and business intelligence.

Pricing starting from:

US$35,00/month

  • Free Trial
  • Subscription

Key benefits of Zoho One

  • Zoho's software suite offers more than 35 integrated applications alongside complimentary native mobile versions, and various installed apps, extensions and extras.

  • The Zoho One platform is completely extendable, and comes with applications that are customizable to meet the organization's unique needs across a wide range of industries.

  • Zoho One eliminates the need for a long list of passwords with a single set of credentials for the entire suite.

  • Owners and managers get complete administrative control, with employee and team management, application access restrictions, and organization-wide security policies.

  • Zoho One extras provide users with a number of browser extensions, iMessage, Apple Watch, and Apple TV apps for additional flexibility.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Arabic, Chinese, Dutch, English, French and 6 others, German, Italian, Japanese, Polish, Portuguese, Spanish

    Pricing starting from:

    US$35,00/month

    • Free Trial
    • Subscription

    Images

    An all-in-one suite with 35+ integrated applications on one account, accessible from any device
    Zoho's Contact Manager helps maintain contacts in a centralized address book, and provides a unified view of related tasks, notes, and emails
    Add all employees as users to Zoho One, and choose which applications they have access to
    Create, send, and track effective email campaigns with Zoho's Campaigns app
    Zoho Mail provides users with access to all messages while on the move, helping keep email exchanges and communications flowing
    Plan, track, and collaborate on projects with Zoho Projects
    Zoho Sign offers a complete digital signature app for business signatories
    Zoho Books is an online accounting app designed to help businesses manage their finances and stay on top of their cash flow
    View 9 more
    Zoho One video
    Zoho One screenshot: An all-in-one suite with 35+ integrated applications on one account, accessible from any device Zoho One screenshot: Zoho's Contact Manager helps maintain contacts in a centralized address book, and provides a unified view of related tasks, notes, and emails Zoho One screenshot: Add all employees as users to Zoho One, and choose which applications they have access to Zoho One screenshot: Create, send, and track effective email campaigns with Zoho's Campaigns app Zoho One screenshot: Zoho Mail provides users with access to all messages while on the move, helping keep email exchanges and communications flowing Zoho One screenshot: Plan, track, and collaborate on projects with Zoho Projects Zoho One screenshot: Zoho Sign offers a complete digital signature app for business signatories Zoho One screenshot: Zoho Books is an online accounting app designed to help businesses manage their finances and stay on top of their cash flow

    Features

    Total features of Zoho One: 50

    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Agile Methodologies
    • Applications Management
    • Billing & Invoicing
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Planning
    • Campaign Scheduling
    • Collaboration Tools
    • Conferencing
    • Contact Management
    • Customizable Forms
    • Data Storage Management
    • Digital Signature
    • Document Management
    • Document Storage
    • Drip Campaigns
    • Email Distribution
    • Email Marketing
    • Employee Management
    • Engagement Analytics
    • Expense Tracking
    • Financial Management
    • Gamification
    • HR Management
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Generation
    • Marketing Automation
    • Password Management
    • Presentation Streaming
    • Project Accounting
    • Project Management
    • Project Time Tracking
    • Purchasing & Receiving
    • Reporting & Statistics
    • Reporting/Analytics
    • Social Media Integration
    • Social Media Monitoring
    • Survey/Poll Management
    • Surveys & Feedback
    • Time & Expense Tracking
    • Training Management
    • Vendor Management
    • Video Conferencing

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    Reviews

    Overall rating

    4,4 /5
    (65)
    Value for Money
    4,4/5
    Features
    4,4/5
    Ease of Use
    4,1/5
    Customer Support
    3,9/5

    Already have Zoho One?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 65
    Chad M.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The Ultimate Choice for Small Businesses

    Reviewed on 2019/05/17

    Zoho One has helped us stay on top of all the things that are important in our business. From...

    Zoho One has helped us stay on top of all the things that are important in our business. From managing customers and leads to staying on top of our finances. It has been very useful in streamlining a lot of the processes we had in our company and finding new and meaningful ways to improve upon them in both time and cost.

    For certain processes that we weren't really sure about how to do it right (like HR) - it made these things much easier for us and gave us a system to keep all our challenges in sight rather than being overwhelmed by them.

    Pros

    We have tried many, many, many programs in our history. Zoho One was the one that answered all of our problems.

    Imagine every single thing your business needs to operate and I'm pretty confident that Zoho One includes that. It has everything including a CRM, accounting, analytics, automated marketing, social management, HR, and even custom apps. And it does all of this extremely well. Even on the CRM side - you can customize it to your heart's content, including creating your own tables and interactions between them.

    All of this is great. If you are a micro-business, then you can handle a lot of normally complicated tasks and processes much easier in Zoho One. On the other hand, if you are a small or medium-sized business with many people controlling different aspects of your business - they can all collaborate and do their jobs here too.

    And the pricing? It is amazing. I was shocked when they announced this. We were subscribing to four or five of their products at a much higher rate per month. We were actually considering building our own system internally to save money and then they announced Zoho One. It gave us nearly everything in their catalog of programs - at a much lower rate than we were already paying. I mean the value is phenominal.

    Cons

    The only complaint I have is that some of the programs don't talk to each other as well as I would like. For instance, their Connect program has a lot of features that work well with project management and job tasks. However, it wasn't possible to attach the data in our Kanban lists to data in our CRM. I think if they could fully open each app so that its data was interchangable with all other apps - that would take Zoho One to a whole different level.

    Kaveh K.
    Overall rating
    • Industry: Renewables & Environment
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Offers a lot but has glaring shortcomings

    Reviewed on 2019/12/24

    My experience with Zoho is mixed. Some of the apps work well: Zoho meetings, electronic signatures,...

    My experience with Zoho is mixed. Some of the apps work well: Zoho meetings, electronic signatures, CRM come to mind. Other apps not so much: Zoho Books, Projects, Timesheets, Inventory.

    Zoho tech support staff are sincere and try to help, but calls can be long and left without resolution. Promises to find out the solutions & get back are typically forgotten.

    Pros

    Zoho One tries to offer a lot all for one price--too much perhaps. With 40+ applications all integrated you can do a lot. Keep track of your customers, electronically keep track of their signed documents, conduct meetings with them and share your screen... on and on.

    Cons

    Zoho One has glaring shortcomings. You will get frustrated if you rely on the software's promises.

    For example, it's an accounting software, with inventory tracking and project management, but you can't keep account of the inventory items you use to complete a project. If you want to know how much a project cost the company, incredibly you can't count the cost of the inventory items you used in the project. You have to recreate everything in Excel to know that.

    Or if a vendor worked on two projects, I am still trying to figure out how to pay them with one payment, and split the amount to each project in Zoho.I have to pay them with two different transactions. The question stumps the support techs, who usually seem like this is the first time someone has asked them that question.

    The tech support people are often figuring out the software with you. It is not uncommon to spend an hour or more on a support call and not having your issue resolved. (BTW, I do not recommend paying extra for premium or onboarding support. A significant number of appointments are missed or start late. Technicians often don't know the answers and put you on long holds.)

    Alec S.
    Overall rating
    • Industry: Legal Services
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    The best all-in-one tool for SMEs.

    Reviewed on 2021/05/08

    I have been trying to launch my legal services business since before COVID-19 and I have...

    I have been trying to launch my legal services business since before COVID-19 and I have experimented and used free trials for all of the major service providers including Hubspot, Salesforce, Pipe Drive etc. I keep returning to Zoho One due to the impressive range of applications that whilst may not be the best on the market, offer everything I could need and more. I can run my business according to a simple monthly fee and still offer clients everything from virtual meetings and online bookings to client portals.

    Pros

    Comprehensive suite of applications all included for the one monthly fee.
    Professional and customisable user interface.

    Cons

    Moderate learning curve.
    Settings and administration functions are hidden in various locations.

    Aaron S.
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Great promise. Big hassle.

    Reviewed on 2018/09/20

    Pros

    It's got everything that I want -- if it would only work. I had such high hopes. And I love what it's supposed to be capable of. After a year, it's bugs every day. Ugh.

    Cons

    I'm constantly battling bugs. The CRM works. We've had weeks and weeks of the accounting not syncing with our bank Support has been wrong, dismissive, unhelpful, and poor communicators.

    That's been true of MANY BUGS in non-CRM apps. Bugs. Poor support.

    Tim S.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Lots of Features, but takes some work to fully integrate

    Reviewed on 2021/03/08

    I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I...

    I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises.

    I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations.

    I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations.

    Pros

    A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value.
    All the apps a business needs in a single platform
    Easy to administer
    User friendly screens (mostly)

    Cons

    Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps.

    Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products.

    Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.

    Showing 5 reviews of 65 Read all reviews

    Zoho One FAQs

    Below are some frequently asked questions for Zoho One.

    Zoho One offers the following pricing plans:

    • Starting from: US$35,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Zoho One features

    Zoho One has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoho One supports the following languages:

    Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish

    Zoho One supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Zoho One has

    Zoho One offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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