Zoho One
About Zoho One
Zoho One is an integrated business management platform that lets businesses of all types and sizes automate their business processes with a single subscription. Completely hosted on the cloud, Zoho One integrates 45+ in-house applications to handle CRM, customer support, ecommerce, HR, payroll, finance, marketing, sales, and security all on one platform.
With its diverse capabilities and custom app creation, Zoho One can scale up as business requirements evolve, making it a scalable, secure, and reliable platform for businesses of all sizes and stages.
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- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
All in One Solution for Business
Reviewed on 2023/12/22
Pros
It is great if you start from scratch and develop your business processes in Zoho one.
There are tools in place for many departments and functionality is enormous, many tools and environments overlap and can be instantly synced.
Cons
If you have to go out of the way of the Zoho structure then the environment is tough to manipulate and requires things to go manual in many cases or creates necessity for a lot of background scripts.
- Industry: Internet
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Packed with apps and possibilities
Reviewed on 2023/08/10
Overwhelming. For a single user like me, it is difficult to get the most out of it without spending...
Overwhelming. For a single user like me, it is difficult to get the most out of it without spending a whole month setting it up calmly, very calmly. You should have a 6 month trial just to configure it and then be able to use it calmly.
Pros
Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth.
Cons
Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
CONTACTING ACCOUNTS IS NARLY IMPOSSABLE
Reviewed on 2024/02/20
It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of...
It has been horrible, it goes down we have lost weeks at a time trying to fix problems, lots of promises, little results!
Pros
IT IS CHEAP, that is its only redeeming quality
Cons
It is nearly impossible to fulfill the basic function of a CRM to contact your accounts!
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Proceed with caution
Reviewed on 2023/06/05
Pros
Products integrate well but in some cases too well. Easily accessable from mobile or laptop.
Cons
Customer service is terrible. I cancelled the support because I wasnt going to pay for something I wasnt getting. If yu have an issue, you are best trying to sort it out yourself as the people who are (not) there to assist you, have no clue whatsoever. There is a chat on the app, but when you use it, you get the reply that they are unable to assist and that you should send an email to . . . .Only buy this if you are prepared to handle the issues yourself.Service should take 3 hours, but getting a "non" reply in a week would be good. e.g. "I cannot log in", a week later - [sensitive content hidden]
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Lots of Features, but takes some work to fully integrate
Reviewed on 2021/03/08
I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I...
I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises.
I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations.
I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations.
Pros
A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value.
All the apps a business needs in a single platform
Easy to administer
User friendly screens (mostly)
Cons
Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps.
Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products.
Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response.
Reasons for Choosing Zoho One
Price. Zoho is way cheaper and much better suited for small businessesSwitched From
Salesforce Sales CloudReasons for Switching to Zoho One
Perceived value vs price & functionality.Zoho One FAQs
Below are some frequently asked questions for Zoho One.Q. What type of pricing plans does Zoho One offer?
Zoho One offers the following pricing plans:
- Starting from: US$45.00/month
- Pricing model: Subscription
- Free Trial: Available
$37 per employee/month, billed annually (Minimum 5 employees) $45 per employee month-to-month
Q. Who are the typical users of Zoho One?
Zoho One has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zoho One support?
Zoho One supports the following languages:
Arabic, Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Vietnamese
Q. Does Zoho One support mobile devices?
Zoho One supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zoho One integrate with?
Zoho One integrates with the following applications:
Gmail, Google AdSense, Google Analytics 360, Google Calendar, Google Contacts, Google Docs, Microsoft Outlook, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Creator, Zoho Desk, Zoho Forms, Zoho Mail, Zoho PageSense, Zoho Recruit, Zoho SalesIQ, Zoho Sites, Zoho Survey
Q. What level of support does Zoho One offer?
Zoho One offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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Business Management Software
