SolarWinds Take Control

SolarWinds Take Control

Collaborative remote access solution

4.3/5 (10 reviews)

SolarWinds Take Control Overview

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use.

With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Italian, Portuguese, Spanish

SolarWinds Take Control Reviews

Overall rating
4.3/5
80% positive reviews
5
Excellent
3
Very good
2
Average
0
Poor
0
Terrible

Great software with many features

Used Daily for 2+ years
Reviewed on 2018/07/17
Review Source: Capterra

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Gonçalo M.

Great alternative for helpdesk businesses

Used Daily for 2+ years
Reviewed on 2016/11/10
Review Source: Capterra

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Pros

Price, customization, ease of usage.

Cons

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Andrew H.

Take Control: Just Works

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

Awesome. Love it.

Pros

It just works.
Fast connections.
Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
Automatic reconnect
Lightweight
integrated chat, system shell, information, full audit trail.

Cons

It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eli P.

Good Product as a Complment to Solarwinds N-Central

Used Monthly for 2+ years
Reviewed on 2019/07/14
Review Source: Capterra

Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

Pros

Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

Cons

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Justin R.

Great solution built into our ticketing system to remotely view computers

Used Daily for 6-12 months
Reviewed on 2019/05/13
Review Source: Capterra

Pros

It is easy to view our managed computers. When users are having issues, the IT admin just launches take control and you can see exactly what the user sees. It also supports multi-monitor environments.

Cons

Since a third party manages the software for us, we don't have access to reports.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SolarWinds Take Control Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

SolarWinds Take Control Features

  • API
  • Auditing

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for SolarWinds Take Control

Key features of SolarWinds Take Control

  • Bash shell access
  • Behind-the-scenes support
  • Branded calling card
  • Chat transcripts
  • Customizable branding
  • Device audit reports
  • Dual monitor support
  • Embeddable support request button
  • Environment management
  • Live chat
  • Permission management
  • Productivity reports
  • Request queues
  • Session history reports
  • Session recordings
  • Session transfer
  • Silent file transfers
  • Special keys & shortcuts
  • Support request routing
  • System management
  • User management
  • User-facing support

Benefits

  • Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
  • Use the remote command line to perform operations in the background, including issuing PowerShell commands.
  • Silently upload files, including scripts that fix issues seamlessly in the background.
  • Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
  • Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.

  • SolarWinds Take Control FAQs

    Below are some frequently asked questions for SolarWinds Take Control.

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required.
    Contact SolarWinds MSP for full pricing information.

    Q. What are the main features of SolarWinds Take Control?

    SolarWinds Take Control offers the following features:

    • Bash shell access
    • Behind-the-scenes support
    • Branded calling card
    • Chat transcripts
    • Customizable branding
    • Device audit reports
    • Dual monitor support
    • Embeddable support request button
    • Environment management
    • Live chat
    • Permission management
    • Productivity reports
    • Request queues
    • Session history reports
    • Session recordings
    • Session transfer
    • Silent file transfers
    • Special keys & shortcuts
    • Support request routing
    • System management
    • User management
    • User-facing support

    Q. Who are the typical users of SolarWinds Take Control?

    SolarWinds Take Control has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SolarWinds Take Control support?

    SolarWinds Take Control supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control has the following pricing plans:

    Subscription

    Q. Does SolarWinds Take Control support mobile devices?

    SolarWinds Take Control supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SolarWinds Take Control integrate with?

    SolarWinds Take Control integrates with the following applications:

    xMatters

    Q. What level of support does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials