About Take Control

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with our native app.

With N-able Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Take Control is lightweight and agile, providing a seamless and highly secure solution to efficiently support your clients and users.

The open system control console for your end client devices enables you to easily diagnose computer and network issues, check event logs, and review or kill processes. Use the remote command line to perform operations in the background, including silently uploading files and activating scripts to seamlessly fix issues. Easily pass sessions to other technicians to escalate tasks transfer tickets or employ multiple technicians on a single remote access session without affecting performance.

Take Control Plus offers 500 install agents, 10 end-user accounts for you and your clients for simple remote access, video chat, customizable surveys, session calling cards, registry editing, and password management. Try Take Control free for 14 days and then buy with simple online purchasing. No credit card required.

Pricing starting from:

US$19,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Take Control

  • Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
  • Use the remote command line to perform operations in the background, including issuing PowerShell commands.
  • Silently upload files, including scripts that fix issues seamlessly in the background.
  • Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
  • Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.

  • Devices

    Business size

    S M L

    Markets

    Antigua & Barbuda, Argentina, Austria, Australia, Barbados, Belgium, Brazil, Bahamas, Canada, Switzerland, China, Costa Rica, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, Greenland, Ireland, India, Italy, Japan, Lithuania, Luxembourg, Latvia, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Puerto Rico, Portugal, Sweden, Singapore, United States, British Virgin Islands, US Virgin Islands, South Africa

    Supported Languages

    English, French, German, Italian, Portuguese, Spanish

    Pricing starting from:

    US$19,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Take Control Software - SolarWinds Take Control
    Take Control Software - SolarWinds Take Control dashboard
    Take Control Software - SolarWinds Take Control wake-on-LAN
    Take Control Software - SolarWinds Take Control devices
    Take Control Software - SolarWinds Take Control connected computers
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    Take Control video
    Take Control Software - SolarWinds Take Control Take Control Software - SolarWinds Take Control dashboard Take Control Software - SolarWinds Take Control wake-on-LAN Take Control Software - SolarWinds Take Control devices Take Control Software - SolarWinds Take Control connected computers

    Features

    Total features of Take Control: 35

    • API
    • Access Controls/Permissions
    • Alerts / Escalation
    • Alerts/Notifications
    • Audit Management
    • Automated Routing
    • Chat/Messaging
    • Customer Database
    • Customizable Branding
    • Diagnostic Tools
    • Drag & Drop
    • Email Management
    • File Sharing
    • File Transfer
    • IT Asset Management
    • Interaction Tracking
    • Knowledge Base Management
    • Live Chat
    • Queue Management
    • Real Time Monitoring
    • Real-Time Chat
    • Remote Access/Control
    • Remote Support Software
    • Reporting/Analytics
    • Screen Sharing
    • Self Service Portal
    • Session Recording
    • Session Transfer
    • Support Ticket Management
    • Surveys & Feedback
    • Ticket Management
    • Two-Way Audio & Video
    • Unattended Access
    • User Management
    • Video Chat

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    Reviews

    Overall rating

    4,3 /5
    (16)
    Value for Money
    4,2/5
    Features
    4,1/5
    Ease of Use
    4,1/5
    Customer Support
    4,3/5

    Already have Take Control?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 16
    Tyler F.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Quality service at a great price for small businesses

    Reviewed on 2020/05/05

    Never had any real issues with the software. Support team has been very good about getting back to...

    Never had any real issues with the software. Support team has been very good about getting back to us in a timely fashion

    Pros

    Where some other applications have issues on both PC and Mac, Take Control is a great example of how well the software can operate with both systems. The console is easy to use and also offers a USB loaded version of it to take on the go. Having the subscription cover per technician and not per node allows a small team to be extremely versatile at the flat monthly rates

    Cons

    No rebranding available. Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem

    Eli P.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good Product as a Complment to Solarwinds N-Central

    Reviewed on 2019/07/14

    Overall, I am happy with the product, but I would prefer to not need to buy additional services to...

    Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.

    Pros

    Take Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.

    Cons

    The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.

    Alternatives Considered

    Kaseya VSA

    Reasons for Switching to Take Control

    We are already using the version of Take Control integrated into N-Central, so complimenting it with Take Control standalone for ad hoc connections made sense.
    Jacob J.
    Overall rating
    • Industry: Law Practice
    • Company size: 501-1 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Take Control Allows Me To Assist Users With Ease

    Reviewed on 2022/01/11

    Pros

    Take Control's Many Options to Execute Commands, Assist Users and Manage Updates are some of the best features they have to offer.

    But wait, there's more!

    The asset information provided by N-Able, like Disk Space, RAM Usage (And Slots!), CPU Usage, and Program Statistics are invaluable to helping find the root-cause of the problem at hand in a matter of moments in most cases.

    Remote Control has a wide variety of control options, physical KVM-like control, Command Line and Powershell execution as well as a built-in file browser make it perfect!

    Cons

    I dislike the hiccups we occasionally have, sometimes the agent won't install properly, or the device won't populate for a little while, but that's not often enough to be a really big deal. Typically we just reinstall the agent and it fixes itself.

    Verified Reviewer
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Not user friendly

    Reviewed on 2018/01/16

    None at all

    None at all

    Pros

    The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

    Cons

    This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

    Andrew H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Take Control: Just Works

    Reviewed on 2019/05/23

    Awesome. Love it.

    Awesome. Love it.

    Pros

    It just works.
    Fast connections.
    Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality.
    Automatic reconnect
    Lightweight
    integrated chat, system shell, information, full audit trail.

    Cons

    It's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.

    Alternatives Considered

    TeamViewer
    Showing 5 reviews of 16 Read all reviews

    Take Control FAQs

    Below are some frequently asked questions for Take Control.

    Take Control offers the following pricing plans:

    N-able Take Control offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers. Pricing and functionality - outlined below - scales with number of users. Take Control - $29/month, billed monthly or $19/month ($228/year), billed annually Take Control Plus - $55/month, billed monthly or $45/month ($540/year), billed annually

    Take Control has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Take Control supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Take Control supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Take Control integrates with the following applications:

    N-central, Passportal, RMM

    Take Control offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Take Control.