SolarWinds Take Control

SolarWinds Take Control

Collaborative remote access solution

4.1/5 (7 reviews)

SolarWinds Take Control Overview

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use.

With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.

Pricing

Starting from
$19/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Italian, Portuguese, Spanish

SolarWinds Take Control Reviews

Overall rating
4.1/5
71% positive reviews
3
Excellent
2
Very good
2
Average
0
Poor
0
Terrible

Great software with many features

Used Daily for 2+ years
Reviewed on 7/17/2018
Review Source: Capterra

I am able to support my clients with ease and provide A+ support at a reasonable cost.

Pros

* Easy to navigate once you have a basic understanding of the interface
* Agent software is easy to install and has a lot of features to help manage a clients computer
* Request help feature is fantastic. Simply guide a client to the website and ask them to select the
request help option which allows you to assist them without installing the agent.

Cons

* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Great alternative for helpdesk businesses

Used Daily for 2+ years
Reviewed on 11/10/2016
Review Source: Capterra

I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Pros

Price, customization, ease of usage.

Cons

Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Not user friendly

Used Daily for 6-12 months
Reviewed on 1/16/2018
Review Source: Capterra

None at all

Pros

The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons

This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

One of the best remote access that I used

Used Weekly for 6-12 months
Reviewed on 7/6/2018
Review Source: Capterra

Faster conection, live chat, file transfers in the background and bash shell access.

Pros

One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.

Cons

I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Excellent utilities to ease IT life

Used Monthly for 2+ years
Reviewed on 2/2/2019
Review Source: Capterra

Pros

Solarwinds products have always been extremely useful especially with networking and Active Directory. They offer so many tools that can help with every day tasks to better streamline day-to-day activities that can become time consuming.

Cons

They can have the tendency to over advertise their products and try to push their paid products.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

SolarWinds Take Control Pricing

Starting from
$19/month
Pricing options
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

SolarWinds Take Control Features


  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for SolarWinds Take Control

Key features of SolarWinds Take Control

  • Bash shell access
  • Behind-the-scenes support
  • Branded calling card
  • Chat transcripts
  • Customizable branding
  • Device audit reports
  • Dual monitor support
  • Embeddable support request button
  • Environment management
  • Live chat
  • Permission management
  • Productivity reports
  • Request queues
  • Session history reports
  • Session recordings
  • Session transfer
  • Silent file transfers
  • Special keys & shortcuts
  • Support request routing
  • System management
  • User management
  • User-facing support

Benefits

  • Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.
  • Use the remote command line to perform operations in the background, including issuing PowerShell commands.
  • Silently upload files, including scripts that fix issues seamlessly in the background.
  • Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.
  • Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.

  • SolarWinds Take Control FAQs

    Below are some frequently asked questions for SolarWinds Take Control.

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following pricing plans:

    Starting from: $19/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required.
    Contact SolarWinds MSP for full pricing information.

    Q. What are the main features of SolarWinds Take Control?

    SolarWinds Take Control offers the following features:

    • Bash shell access
    • Behind-the-scenes support
    • Branded calling card
    • Chat transcripts
    • Customizable branding
    • Device audit reports
    • Dual monitor support
    • Embeddable support request button
    • Environment management
    • Live chat
    • Permission management
    • Productivity reports
    • Request queues
    • Session history reports
    • Session recordings
    • Session transfer
    • Silent file transfers
    • Special keys & shortcuts
    • Support request routing
    • System management
    • User management
    • User-facing support

    Q. Who are the typical users of SolarWinds Take Control?

    SolarWinds Take Control has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SolarWinds Take Control support?

    SolarWinds Take Control supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds Take Control offer?

    SolarWinds Take Control has the following pricing plans:

    Subscription

    Q. Does SolarWinds Take Control support mobile devices?

    SolarWinds Take Control supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SolarWinds Take Control integrate with?

    SolarWinds Take Control integrates with the following applications:

    xMatters

    Q. What level of support does SolarWinds Take Control offer?

    SolarWinds Take Control offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials