SolarWinds RMM Overview

What is SolarWinds RMM?

SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offers a powerful platform with a tailored experience built for your business needs.

Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models.

Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features

The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.

SolarWinds RMM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

30-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.


SolarWinds RMM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Portuguese, Spanish

Media

SolarWinds MSP RMM combines multiple tools in a single IT dashboard
Users can track and manage issues with servers and workstations
Issues can be filtered by type
Full asset data can be viewed
Failing checks can be cleared
Issues can also be filtered by client
SolarWinds RMM video SolarWinds RMM screenshot: SolarWinds MSP RMM combines multiple tools in a single IT dashboard SolarWinds RMM screenshot: Users can track and manage issues with servers and workstations SolarWinds RMM screenshot: Issues can be filtered by type SolarWinds RMM screenshot: Full asset data can be viewed SolarWinds RMM screenshot: Failing checks can be cleared SolarWinds RMM screenshot: Issues can also be filtered by client

SolarWinds RMM Reviews

SolarWinds RMM Reviews

Overall rating
4,4
/
5
Excellent
36

Very good
26

Average
3

Poor
0

Terrible
2

Value for Money
4,3
Features
4,4
Ease of Use
4,2
Customer Support
4,2
93% recommended this app
Derek S.

SolarWinds RMM (formerly N-Able) is a great RMM tool

Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.


Chris B.

A decent mix with different tools

Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.


Marcio P.

Nice to have all your customers in one place

Customer service is hard to reach and slow to respond


Darell B.

Solar Winds is a Great addition to any technician doing remote monitoring and management

My overall experience has been positive as the software is a setup and forget automation for updates and detection of harmful software or sites on your client computers


Javier G.

You don't need to spend more money elsewhere


Derek S.
Industry: Information Technology & Services
Company size: 11-50 Employees

SolarWinds RMM (formerly N-Able) is a great RMM tool

Used Monthly for 2+ years
Reviewed on 2020/03/14
Review Source: Capterra

Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

Pros

Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

Cons

Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Chris B.
Industry: Transportation/Trucking/Railroad
Company size: 51-200 Employees

A decent mix with different tools

Used Daily for 1+ year
Reviewed on 2020/09/09
Review Source: Capterra

Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

Pros

Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

Cons

They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Marcio P.
Industry: Information Technology & Services
Company size: 2-10 Employees

Nice to have all your customers in one place

Used Daily for 1+ year
Reviewed on 2019/12/07
Review Source: Capterra

Customer service is hard to reach and slow to respond

Pros

The fact that I have all my customer computers in one place

Cons

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Response from SolarWinds MSP

We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Darell B.
Industry: Computer & Network Security
Company size: 2-10 Employees

Solar Winds is a Great addition to any technician doing remote monitoring and management

Used Daily for 2+ years
Reviewed on 2020/09/09
Review Source: Capterra

My overall experience has been positive as the software is a setup and forget automation for updates and detection of harmful software or sites on your client computers

Pros

I like the dash board setup and being able to select features for all my clients or individually. The antivirus software detection's are very accurate without false positive infections. The reporting feature can be scheduled and sent to clients emails concerning alerts or problems.

Cons

The software is a little frustrating to get setup and monitoring sometimes errors occur but when you work through the issues the software does an outstanding job of watching your clients

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Javier G.
Industry: Information Technology & Services
Company size: 2-10 Employees

You don't need to spend more money elsewhere

Used Daily for 2+ years
Reviewed on 2019/07/11
Review Source: Capterra

Pros

The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

Cons

The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,5/10
Based on 67 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SolarWinds RMM Pricing

SolarWinds RMM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

30-day free trial, no credit card required.
Contact SolarWinds MSP for full pricing information.

Value for Money
4,3/5
Based on 67 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SolarWinds RMM Features

SolarWinds RMM Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,4/5
Based on 67 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for SolarWinds RMM

Additional information for SolarWinds RMM

Key features of SolarWinds RMM

  • Active Directory monitoring
  • Active discovery
  • Asset management
  • Automatic backups
  • Automatic notifications
  • Automation & scripting
  • Background maintenance
  • Backup & recovery
  • Bandwidth monitoring
  • Behavioral scanning
  • Billing & invoicing
  • Billing rate management
  • Bulk actions
  • Compliance management
  • Connection logs
  • Content filtering
  • Continuous monitoring
  • Continuous recovery
  • Contract & SLA management
  • Custom scripts
  • Customer management
  • Customer portal
  • Customizable branding
  • Customizable reporting
  • Dashboard
  • Data archiving
  • Data usage monitoring
  • Device categorization
  • Drag-and-drop script editor
  • Email notifications
  • End-to-end encryption
  • Event-triggered tasks
  • Heuristic checks
  • Inventory management
  • Knowledge base
  • Location tracking
  • Managed antivirus
  • Mobile device management
  • Password management
  • Patch management
  • Performance monitoring
  • Permissions management
  • Policy management
  • Real-time analytics
  • Real-time monitoring
  • Remote access
  • Remote email & WiFi configuration
  • Remote lock & wipe
  • Remote monitoring
  • Risk intelligence
  • Role-based permissions
  • Scan scheduling
  • Scheduled maintenance
  • Script scheduling
  • Security monitoring
  • Service desk
  • Signature-based scanning
  • Summary reports
  • Task automation
  • Task management
  • Task templates
  • Technician location tracking
  • Threat protection
  • Ticket & service histories
  • Ticket management
  • Ticket status tracking
  • Time-on-task tracking
  • Virtual machine monitoring
  • Web protection
  • Website blacklisting

Benefits

  • Integrated single pane of glass, bringing everything you manage into one console

  • Simple, powerful automation leads to premier scalability for even the largest or most complex clients

  • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment

  • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user

  • Integrated service desk to create tickets, customize billing, and effectively run your IT services business

  • Robust out-of-the box reporting offers more than 45 pre-made reports or makes it easy to customize to prove value to your clients

  • Flexible on-premises or hosted implementation for security and ease of use

  • SolarWinds RMM FAQs

    SolarWinds RMM FAQs

    Below are some frequently asked questions for SolarWinds RMM.

    Q. What type of pricing plans does SolarWinds RMM offer?

    SolarWinds RMM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    30-day free trial, no credit card required. Contact SolarWinds MSP for full pricing information.

    Q. What are the main features of SolarWinds RMM?

    SolarWinds RMM offers the following features:

    • Active Directory monitoring
    • Active discovery
    • Asset management
    • Automatic backups
    • Automatic notifications
    • Automation & scripting
    • Background maintenance
    • Backup & recovery
    • Bandwidth monitoring
    • Behavioral scanning
    • Billing & invoicing
    • Billing rate management
    • Bulk actions
    • Compliance management
    • Connection logs
    • Content filtering
    • Continuous monitoring
    • Continuous recovery
    • Contract & SLA management
    • Custom scripts
    • Customer management
    • Customer portal
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Data archiving
    • Data usage monitoring
    • Device categorization
    • Drag-and-drop script editor
    • Email notifications
    • End-to-end encryption
    • Event-triggered tasks
    • Heuristic checks
    • Inventory management
    • Knowledge base
    • Location tracking
    • Managed antivirus
    • Mobile device management
    • Password management
    • Patch management
    • Performance monitoring
    • Permissions management
    • Policy management
    • Real-time analytics
    • Real-time monitoring
    • Remote access
    • Remote email & WiFi configuration
    • Remote lock & wipe
    • Remote monitoring
    • Risk intelligence
    • Role-based permissions
    • Scan scheduling
    • Scheduled maintenance
    • Script scheduling
    • Security monitoring
    • Service desk
    • Signature-based scanning
    • Summary reports
    • Task automation
    • Task management
    • Task templates
    • Technician location tracking
    • Threat protection
    • Ticket & service histories
    • Ticket management
    • Ticket status tracking
    • Time-on-task tracking
    • Virtual machine monitoring
    • Web protection
    • Website blacklisting

    Q. Who are the typical users of SolarWinds RMM?

    SolarWinds RMM has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does SolarWinds RMM support?

    SolarWinds RMM supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    Q. What type of pricing plans does SolarWinds RMM offer?

    SolarWinds RMM has the following pricing plans:

    Subscription

    Q. Does SolarWinds RMM support mobile devices?

    SolarWinds RMM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SolarWinds RMM integrate with?

    SolarWinds RMM integrates with the following applications:

    Autotask, Computicate PSA, HaloPSA, HarmonyPSA, IT Glue, SolarWinds Backup, SolarWinds MSP Manager, SolarWinds Passportal

    Q. What level of support does SolarWinds RMM offer?

    SolarWinds RMM offers the following support options:

    Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support