About SolarWinds RMM

SolarWinds Remote Monitoring & Management offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 20,000 MSPs globally and managing over 5 million devices and 160,000 SMBs, SolarWinds RMM offers a powerful platform with a tailored experience built for your business needs.

Automation Manager means that you'll never have to learn a new scripting language or proprietary code to automate processes like discovering and importing new devices. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also make it perfect for smaller IT service providers who aren't served by standard license-based pricing models.

Together, SolarWinds Remote Monitoring and Management's advanced patch management, AV and web monitoring features provide full-spectrum security against modern malware and other cyber attacks. The tool offers next-level security features that keep clients in even the most sensitive verticals compliant with regulations like HIPAA. Auto-deployment also deploys security features across endpoints in bulk. The system is also capable of analyzing more than 5 million endpoints -- its whole customer base -- at once to detect emerging threats and other concerns immediately, and deploys those insights automatically for more full protection with predictive analytics features

The tool also offers free download of Android and iOS mobile apps to manage issues from anywhere.

Key benefits of SolarWinds RMM

  • Integrated single pane of glass, bringing everything you manage into one console

  • Simple, powerful automation leads to premier scalability for even the largest or most complex clients

  • Integration with AV, patch management, web protection, backup, and additional security features like predictive analytics and Risk Intelligence data security assessment

  • Lightning fast remote control allows you to identify and and fix any issue, with any endpoint, from anywhere, without disrupting the end-user

  • Integrated service desk to create tickets, customize billing, and effectively run your IT services business

  • Robust out-of-the box reporting offers more than 45 pre-made reports or makes it easy to customize to prove value to your clients

  • Flexible on-premises or hosted implementation for security and ease of use

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    English, French, German, Italian, Portuguese, Spanish

    Images

    SolarWinds MSP RMM combines multiple tools in a single IT dashboard
    Users can track and manage issues with servers and workstations
    Issues can be filtered by type
    Full asset data can be viewed
    Failing checks can be cleared
    Issues can also be filtered by client
    View 7 more
    SolarWinds RMM video
    SolarWinds RMM screenshot: SolarWinds MSP RMM combines multiple tools in a single IT dashboard SolarWinds RMM screenshot: Users can track and manage issues with servers and workstations SolarWinds RMM screenshot: Issues can be filtered by type SolarWinds RMM screenshot: Full asset data can be viewed SolarWinds RMM screenshot: Failing checks can be cleared SolarWinds RMM screenshot: Issues can also be filtered by client

    Features

    Total features of SolarWinds RMM: 56

    • Access Control
    • Active Directory Integration
    • Activity Dashboard
    • Anti Virus
    • Archiving & Retention
    • Asset Management
    • Automatic Backup
    • Automatic Notifications
    • Billing & Invoicing
    • Billing Rate Management
    • Categorization
    • Client Management
    • Client Portal
    • Compliance Management
    • Configuration Management
    • Content Filter
    • Contract Management
    • Customer History
    • Customizable Branding
    • Customizable Reporting
    • Disaster Recovery
    • Drag & Drop Interface
    • Email Notifications
    • Event Logs
    • Event Triggered Actions
    • Inventory Management
    • Knowledge Base Management
    • Location Tracking
    • Maintenance Scheduling
    • Monitoring
    • Password Management
    • Patch Management
    • Performance Reports
    • Permission Management
    • Policy Management
    • Predictive Analytics
    • Project Time Tracking
    • Real Time Analytics
    • Real Time Monitoring
    • Remote Access
    • Remote Control
    • Remote Monitoring
    • Remote Update / Installation
    • Risk Analytics
    • Role-Based Permissions
    • SLA Management
    • SSL Security
    • Self Service Portal
    • Status Tracking
    • Summary Reports
    • Support Ticket Management
    • Task Management
    • Task Scheduling
    • Usage Tracking
    • Vulnerability Scanning
    • Work History

    Alternatives

    ConnectWise Automate

    4,2
    #1 Alternative to SolarWinds RMM
    Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and...

    Alloy Navigator

    4,5
    #2 Alternative to SolarWinds RMM
    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your...

    Chimpa

    4,9
    #3 Alternative to SolarWinds RMM
    Chimpa helps manage, monitor, and secure various Android and iOS-based devices like digital signage, interactive...

    SolarWinds Service Desk

    4,6
    #4 Alternative to SolarWinds RMM
    SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other...

    Reviews

    Overall rating

    4,4 /5
    (67)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,2/5
    Customer Support
    4,2/5

    Already have SolarWinds RMM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 67
    Derek S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    SolarWinds RMM (formerly N-Able) is a great RMM tool

    Reviewed on 2020/03/14

    Great solution for an RMM tool. The management of the alerts and system is the best overall of the...

    Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.

    Pros

    Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.

    Cons

    Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.

    Chris B.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A decent mix with different tools

    Reviewed on 2020/09/09

    Their platform has absolutely put us in a better position for supporting our users working across...

    Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.

    Pros

    Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.

    Cons

    They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.

    Marcio P.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Nice to have all your customers in one place

    Reviewed on 2019/12/07

    Customer service is hard to reach and slow to respond

    Customer service is hard to reach and slow to respond

    Pros

    The fact that I have all my customer computers in one place

    Cons

    Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

    Response from SolarWinds MSP

    We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.

    Javier G.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    You don't need to spend more money elsewhere

    Reviewed on 2019/07/11

    Pros

    The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer

    Cons

    The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.

    Danny M.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing remote manamgement software

    Reviewed on 2019/10/28

    Pros

    I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface

    Cons

    The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.

    Showing 5 reviews of 67 Read all reviews

    SolarWinds RMM FAQs

    Below are some frequently asked questions for SolarWinds RMM.

    SolarWinds RMM offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    30-day free trial, no credit card required. Contact SolarWinds MSP for full pricing information.

    SolarWinds RMM offers the following features:

    • Active Directory monitoring
    • Active discovery
    • Asset management
    • Automatic backups
    • Automatic notifications
    • Automation & scripting
    • Background maintenance
    • Backup & recovery
    • Bandwidth monitoring
    • Behavioral scanning
    • Billing & invoicing
    • Billing rate management
    • Bulk actions
    • Compliance management
    • Connection logs
    • Content filtering
    • Continuous monitoring
    • Continuous recovery
    • Contract & SLA management
    • Custom scripts
    • Customer management
    • Customer portal
    • Customizable branding
    • Customizable reporting
    • Dashboard
    • Data archiving
    • Data usage monitoring
    • Device categorization
    • Drag-and-drop script editor
    • Email notifications
    • End-to-end encryption
    • Event-triggered tasks
    • Heuristic checks
    • Inventory management
    • Knowledge base
    • Location tracking
    • Managed antivirus
    • Mobile device management
    • Password management
    • Patch management
    • Performance monitoring
    • Permissions management
    • Policy management
    • Real-time analytics
    • Real-time monitoring
    • Remote access
    • Remote email & WiFi configuration
    • Remote lock & wipe
    • Remote monitoring
    • Risk intelligence
    • Role-based permissions
    • Scan scheduling
    • Scheduled maintenance
    • Script scheduling
    • Security monitoring
    • Service desk
    • Signature-based scanning
    • Summary reports
    • Task automation
    • Task management
    • Task templates
    • Technician location tracking
    • Threat protection
    • Ticket & service histories
    • Ticket management
    • Ticket status tracking
    • Time-on-task tracking
    • Virtual machine monitoring
    • Web protection
    • Website blacklisting

    SolarWinds RMM has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    SolarWinds RMM supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    SolarWinds RMM supports the following devices:

    Android, iPhone, iPad

    SolarWinds RMM integrates with the following applications:

    Autotask, Computicate PSA, HaloPSA, HarmonyPSA, IT Glue, SolarWinds Backup, SolarWinds MSP Manager, SolarWinds Passportal

    SolarWinds RMM offers the following support options:

    Online Support, Forum, Knowledge Base, Video Tutorials, Phone Support

    Related categories

    See all software categories found for SolarWinds RMM.