About RMM
N-able RMM offers a comprehensive set of tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Trusted by over 25,000 MSPs globally, N-able RMM offers powerful platforms with a tailored experience built for your business needs.
Key features include:
• Integrated features within a single pane of glass, bringing everything you manage into one console
• Simple, powerful automation leads to premier scalability for even the largest or most complex clients
• Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
• Lightning-fast remote control allows you to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
• Integrated service desk to create tickets, customize billing, and effectively run your IT services business
• Robust out-of-the- box reporting to prove value to your clients
• Flexible cloud implementation for security and ease of use
RMM also offers Automation Manager, which allows you to automate processes like discovering and importing new devices without having to learn a new scripting language or proprietary code to. Instead, it offers drag-and-drop functionality and more than 100 out-of-the-box tasks that you can customize to fit your needs. Effortless device discovery provides a broad view of all devices connected to any of your networks, ensuring that any new device on a network can be found and properly managed for better security and governance. Complete Active Directory® management tools allow you to tailor your system to even enterprise-level business needs, but the system's ease of use and pay-per-features pricing also makes it perfect for smaller IT service providers who aren't served by standard license-based pricing models.
Together, the advanced patch management, AV, endpoint detection and response, integrated email protection, and web protection features in N-able RMM provide robust security against modern malware and other cyberattacks. Auto-deployment also deploys security features across endpoints in bulk.
The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.
Pricing starting from:
US$50,00/month
- Free Version
- Free Trial
- Subscription
Key benefits of RMM
Devices
Business size
Markets
Antigua & Barbuda, Argentina, Austria, Australia, Barbados, Belgium, Brazil, Bahamas, Canada, Switzerland, Costa Rica, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, Greenland, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Mexico, Malaysia, Netherlands, Norway, New Zealand, Puerto Rico, Portugal, Sweden, Singapore, United States, British Virgin Islands, US Virgin Islands, South Africa and 36 others
Supported Languages
English
Pricing starting from:
US$50,00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of RMM: 93
Alternatives
Kaseya VSA
NinjaOne
ConnectWise Control
ConnectWise Automate
Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SolarWinds RMM (formerly N-Able) is a great RMM tool
Reviewed on 2020/03/14
Great solution for an RMM tool. The management of the alerts and system is the best overall of the...
Great solution for an RMM tool. The management of the alerts and system is the best overall of the competitors. Would recommend as long as the PSA tool links to it well.
Pros
Very intuitive interface and easy to learn. Easy to navigate and manage individual endpoints and quiet noisy alerts. Great integration with direct hardware monitoring as well.
Cons
Remote access software has historically been an additional feature. Very competitive market and some aspects are not the "best" in the market, including remotely connecting to computers. SolarWinds is also only breaking into the PSA market so there is not a direct connecting service to link on day 1 without looking at other vendors.
Reasons for Switching to RMM
SolarWinds is a great RMM tool and can be linked nicely with Connectwise Manage. ConnectWise pushes hard to force the linking of Control, which makes this a difficult decision.- Industry: Transportation/Trucking/Railroad
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A decent mix with different tools
Reviewed on 2020/09/09
Their platform has absolutely put us in a better position for supporting our users working across...
Their platform has absolutely put us in a better position for supporting our users working across multiple locations and offices.
Pros
Solarwinds is building a very broad set of tools helping MSPs and admins manage corporate IT users, networks, and assets. I really like that a big part of their strategy consists of recurring available trainings of not only their own software, but best practices. I have already learned a great deal working with their platform.
Cons
They are still growing and adding on. It sometimes gets a little frustrating that all the toolsets are not directly integrated into their RMM platform.
Alternatives Considered
ConnectWise ManageReasons for Choosing RMM
RMM had the broad tools to better manage our resources than a simple remote support tool.Switched From
GoToAssistReasons for Switching to RMM
cheaper and felt like they would be easier to work with getting training, etc.- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Just OK
Reviewed on 2022/06/12
It’s OK. Not sure I’m ready to change from it. Have created many custom jobs.
It’s OK. Not sure I’m ready to change from it. Have created many custom jobs.
Pros
Been using the product for years. It’s hard to change another one. It does have many features and integrations.
Cons
It’s expensive and hard to navigate. When a job fails it gives you little to no information about why it fails.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
You don't need to spend more money elsewhere
Reviewed on 2019/07/11
Pros
The main pro for us has been that it is pay what you use. Many other RMM tools will lock you into 3 year contracts and make you buy hundreds of seats and you will pay for them regardless if you use them or not. We loved that the remote control tool was based on Teamviewer
Cons
The initial interface was kind of clunky. And we really didn't like when they changed the remote control client. We've gotten used to it now though.
Alternatives Considered
ConnectWise AutomateReasons for Choosing RMM
It was stile N-Able back then and the platform was just terrible. It cause all sorts of network issues.Switched From
N-central- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing remote manamgement software
Reviewed on 2019/10/28
Pros
I love how simple it is to manage my systems with this software. I can remotely control every single endpoint in my organisation, pull an assest list when I need it, keep an eye on virus threats and even deploy virus protection all via a simple interface
Cons
The only additional feature I'd like to see is the ability to freeze the remote display, so the user cannot see what actions are being performed, like entering sensetive parts of systems etc.
RMM FAQs
Below are some frequently asked questions for RMM.Q. What type of pricing plans does RMM offer?
RMM offers the following pricing plans:
- Starting from: US$50,00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
30-day free trial, no credit card required. Contact SolarWinds MSP for full pricing information.
Q. Who are the typical users of RMM?
RMM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does RMM support?
RMM supports the following languages:
English
Q. Does RMM support mobile devices?
RMM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RMM integrate with?
We do not have any information about what integrations RMM has
Q. What level of support does RMM offer?
RMM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for RMM.
- ITSM
- Network Monitoring
- Mobile Device Management
- Managed Service Providers (MSP)
- Server Management
- Patch Management
- Network Troubleshooting
- Professional Services Automation
- Consulting
- Professional Services
- Remote Monitoring and Management
- IT Asset Management
- IT Management
- Network Access Control (NAC) Software
