About Podium

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI.

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.

Use Podium to effortlessly drive and convert leads for more sales and happier customers.


Key benefits of Podium

  • Rise to the top in search results by automating and texting requests for Google Reviews, Facebook Reviews, and other key industry sites.

  • Capture every lead when you manage all your messaging, payments, text marketing, phone calls, reviews, and third-party apps in one account. Swiss-army-knife style.

  • Close sales faster with real-time automations, easy payment options, and integrations with your critical tools. And with the majority of customers choosing the first business to respond, let our conversational AI agent reply for you.

  • Turn leads into lifetime clients. Maintain strong relationships with data-rich customer profiles and the only marketing channel with a 98% open rate: text marketing.

  • Images

    Podium Software - Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
    Podium Software - Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
    Podium Software - Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
    Podium Software - Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
    Podium Software - Review generation, review monitoring and responding to reviews is easier with Podium.
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    Podium video
    Podium Software - Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
    Podium Software - Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
    Podium Software - Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
    Podium Software - Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
    Podium Software - Review generation, review monitoring and responding to reviews is easier with Podium.

    Not sure about Podium? Compare with a popular alternative

    Podium

    4,3 (497)
    VS.
    Highly reviewed

    Starting Price

    US$399,00
    month
    US$20,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    95
    202

    Integrations

    100
    70

    Ease of Use

    4,3 (497)
    4,1 (6 689)

    Value for Money

    3,9 (497)
    4,3 (6 689)

    Customer Service

    4,1 (497)
    4,1 (6 689)
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    Reviews

    Overall rating

    4,3 /5
    (497)
    Value for Money
    3,9/5
    Features
    4,2/5
    Ease of Use
    4,3/5
    Customer Support
    4,1/5

    Already have Podium?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 497
    Sherry
    Sherry
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Podium opened up our marketing on Facebook

    Reviewed on 2021/02/01

    Pros

    Podium makes it effortless to connect with Facebook users. The ease of interaction is so simple. We are catching leads that wouldn't have been possible before Podium.

    Cons

    The help desk is through their chat and it's not the best and sometimes pretty frustrating.

    Kaitlin
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    All In One Place!

    Reviewed on 2021/03/02

    I have really enjoyed using Podium and feel that it has been well worth the investment. We have...

    I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!

    Pros

    I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.

    Cons

    I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.

    Alternatives Considered

    Meta for Business and Weave

    Reasons for Switching to Podium

    Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying.
    brandon
    brandon
    Overall rating
    • Industry: Insurance
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    I wouldn't use Podium if it was FREE

    Reviewed on 2024/04/02

    Pros

    I was lied to during onboarding and never told about the 1 yr contract until I read it for myself during the signing. They are not transparent and their customer service is the worst I've EVER experienced.

    Cons

    They have a huge lack of transparancy. They are willing to lie to you to onboard and try to keep your business. They will make HUGE mistakes like porting away your personal number with NO accountability or concerns for your business. Wasted countless hours during set up and after trying use their platform all while being charged for services not used.

    Shannon
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great product but expensive

    Reviewed on 2022/11/03

    We used Podium for two years but found a less expensive alternative.

    We used Podium for two years but found a less expensive alternative.

    Pros

    Customers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.

    Cons

    Very expensive. We loved the product but not the price.

    Alternatives Considered

    Broadly

    Reasons for Choosing Podium

    Podium was very expensive

    Switched From

    Broadly

    Reasons for Switching to Podium

    We cancelled to additional fees and rising prices.
    Troy
    Overall rating
    • Industry: Telecommunications
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very good at what it does

    Reviewed on 2020/06/03

    Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our...

    Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

    Pros

    The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

    Cons

    I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
    It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

    Alternatives Considered

    Broadly, Birdeye and Trustpilot

    Reasons for Switching to Podium

    Price and features best matched our needs and staff were incredibly helpful.
    Showing 5 reviews of 497 Read all reviews

    Podium FAQs

    Below are some frequently asked questions for Podium.

    Podium offers the following pricing plans:

    • Starting from: US$399,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

    Podium has the following typical customers:

    Self Employed, 2–10, 11–50

    Podium supports the following languages:

    English

    Podium supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Podium integrates with the following applications:

    3C Connect, ABC Ignite, ACS, AIM duplicate, ALLDATA, AMS Protractor, AccuLynx, ActiveCampaign, AdvancedMD EHR, AutoFluent, Autosoft, Autosoft DMS, Bay-masteR, CCC ONE, CDK Elead, CDK Global, COSTAR, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, DealerSocket CRM, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, InvoMax, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Lightspeed POS, Litify, MEDENT, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks a Sensei product, ProMax Unlimited, QuickBooks, QuickBooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Starter, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, Simpro, SiteLink Web Edition, SoftDent a Sensei product, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The EDGE Platform, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, improveit 360

    Podium offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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