About Podium
Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.
Podium's operating system for local business generates more customer reviews, sends personalized text conversations, customizes outbound marketing campaigns and powers payments through text as well as credit card readers for 150,000 happy customers.
Businesses that use Podium:
- Show up in Google searches 52% more often.
- Convert up to 11x more web traffic into customers.
- Grow their earnings by up to 10% in just 30 days.
Try out Podium for 14 days for Free.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Podium
Key benefits of Podium
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Australia, Canada, New Zealand, United States
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Podium
Images
Features
Total features of Podium: 71
Alternatives
Slack
Google Meet
ReviewBuzz
Meta for Business
Reviews
Already have Podium?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Chemicals
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Double our Reviews!
Reviewed on 2022/04/10
Quality software which is a must in our modern times.
Quality software which is a must in our modern times.
Pros
The review text message changed our search engine position. We got a ton of reviews after deploying this software. It’s always incredible easy to set up and teach new employees.
Cons
Once you send out reviews to a customer you can’t send another one even if it has been months.
- Industry: Automotive
- Company size: 501–1 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Program!
Reviewed on 2020/05/29
Pros
I appreciate how easy it is to navigate through the different pages and separate my message boards from my coworkers. The program is fast and efficient and I have not experienced any issues.
Cons
On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Great until you want to cancel it!
Reviewed on 2019/10/10
The experience was good but so far overshadowed by their lack of letting us cancel with proper...
The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.
Pros
Mostly worked well and had pretty good interface with website for chat as well
Cons
Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money.
One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Podium review
Reviewed on 2022/12/09
It's amazing to be able to obtain reviews and see your business develop. I adore this application...
It's amazing to be able to obtain reviews and see your business develop. I adore this application to pieces.
Pros
Having discussions assigned to me allows me to quickly begin addressing inquiries and setting up appointments with clients.
Cons
The phone app is terrible and frequently crashes. Does not offer notifications or gives too many alerts, is difficult to identify or locate the person you are speaking with, crashes or malfunctions
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Podium has been a game changer
Reviewed on 2021/02/25
Podium has been great both for communicating with customers and for generating more reviews. I...
Podium has been great both for communicating with customers and for generating more reviews. I would highly recommend!
Pros
I love the texting capabilities with podium. When a customer signs up for an appointment with my booking software (Acuity) they get a text from a real phone number that they can respond to. Other services send a text from a number that does not accept responses. This has by far been the best feature with podium for my business.
Cons
Getting the initial integration setup was a bit more complicated than I would expect, but once the integration was setup it has been smooth sailing.
Reasons for Switching to Podium
Podium seemed to have a lot stronger CSM team to help me get things rolling.Podium FAQs
Below are some frequently asked questions for Podium.Q. What type of pricing plans does Podium offer?
Podium offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.
Q. Who are the typical users of Podium?
Podium has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Podium support?
Podium supports the following languages:
English
Q. Does Podium support mobile devices?
Podium supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Podium integrate with?
Podium integrates with the following applications:
3C Connect, ABC Fitness Solutions, ACS, AIM duplicate, ALLDATA, AMS Protractor, AccuLynx, AdvancedMD EHR, AutoFluent, Autosoft, Autosoft DMS, Bay-masteR, CCC ONE Total Repair Platform, CDK Drive, CDK Elead, COSTAR, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, InvoMax, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Lightspeed POS, Litify, MEDENT, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks a Sensei product, ProMax Unlimited, QuickBooks, Quickbooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Salesforce Essentials, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, SiteLink Web Edition, SoftDent a Sensei product, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, TeleVox, The EDGE, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, improveit 360, simPRO
Q. What level of support does Podium offer?
Podium offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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