About Podium

Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.

Podium's operating system for local business generates more customer reviews, sends personalized text conversations, customizes outbound marketing campaigns and powers payments through text as well as credit card readers for 150,000 happy customers.

Businesses that use Podium:

- Show up in Google searches 52% more often.
- Convert up to 11x more web traffic into customers.
- Grow their earnings by up to 10% in just 30 days.

Try out Podium for 14 days for Free.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Podium

Key benefits of Podium

  • Get more reviews on the sites that matter to your business - Google, Facebook, TripAdvisor & more.

  • Manage all your customer messaging from one inbox - Google, Facebook, SMS text and more.

  • Interact with customer via text, email, and social media.

  • Improve understanding of customers by viewing consolidated customer feedback.

  • Gain business insights with detailed reporting and monitoring.

  • Accept payment through text and smart credit card readers

  • Build and send promotions to your customers through text messaging marketing campaigns.

  • Generate leads from your website with Webchat.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, New Zealand, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Podium

    Images

    Podium Software - Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
    Podium Software - Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
    Podium Software - Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
    Podium Software - Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
    Podium Software - Review generation, review monitoring and responding to reviews is easier with Podium.
    View 6 more
    Podium video
    Podium Software - Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
    Podium Software - Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
    Podium Software - Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
    Podium Software - Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
    Podium Software - Review generation, review monitoring and responding to reviews is easier with Podium.

    Features

    Total features of Podium: 73

    • ACH Payment Processing
    • API
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Batch Communications
    • Billing & Invoicing
    • CRM
    • Call Recording
    • Campaign Analytics
    • Campaign Management
    • Campaign Scheduling
    • Canned Responses
    • Chat/Messaging
    • Communication Management
    • Complaint Monitoring
    • Compliance Management
    • Content Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Experience Management
    • Customer History
    • Customizable Reports
    • Dashboard
    • Data Security
    • Debit/Credit Card Processing
    • Electronic Payments
    • Electronic Signature
    • Email Management
    • Engagement Tracking
    • Feedback Management
    • Inbox Management
    • Invoice Management
    • Invoice Processing
    • Live Chat
    • Mobile Access
    • Mobile Payments
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Location
    • Negative Feedback Management
    • Offline Form
    • On-Demand Communications
    • Online Payments
    • PCI Compliance
    • Payment Processing
    • Personalization
    • Predictive Analytics
    • Proactive Chat
    • Ratings / Reviews
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • SEO Management
    • SMS Messaging
    • Social Media Integration
    • Social Media Monitoring
    • Social Sharing
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Text Analysis
    • Third Party Integrations
    • Video Support
    • Visual Analytics

    Alternatives

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    Trustpilot

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    #2 Alternative to Podium
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    Broadly

    4,9
    #3 Alternative to Podium
    Broadly is an online review & reputation management tool that helps small service-providing businesses improve their...

    Swell

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    Reviews

    Overall rating

    4,3 /5
    (432)
    Value for Money
    4,0/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,2/5

    Already have Podium?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 432
    Gregg T.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Podium Rocks & The Product Works

    Reviewed on 2021/03/23

    They are amazing and I am looking forward to see where the product will go in the future.

    They are amazing and I am looking forward to see where the product will go in the future.

    Pros

    It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.

    Cons

    The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.

    Alternatives Considered

    Broadly and Birdeye

    Reasons for Switching to Podium

    They are the best and most reliable. Also, they have the tightest partnership and integration with Google.
    Leah V.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    We were pleased with Podium

    Reviewed on 2022/06/05

    We were pleased with the Podium texting feature that patients could communicate in this form and...

    We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!

    Pros

    Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.

    Cons

    We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.

    Ruslan K.
    Overall rating
    • Industry: Construction
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Pointless application with non-customer-friendly service

    Reviewed on 2022/05/18

    Pros

    Good Sales Team and that's all. Don't trust them

    Cons

    I signed the contract, having listened to the beautiful promises of the sellers that everything would work perfectly and make it easier for me to communicate with clients. As a result, you can only interact with clients within this platform, you will never receive a notification that the client is waiting or the client has sent you a message. Only within the platform. If you missed the message - that's your problem. Given that my call center is still accepting messages from customers via phone, email, and Yelp, keeping another platform open is extremely inconvenient. As a result - a bunch of missed messages and dissatisfied customers. I was promised free text messages included in the price. As a result, I have to pay more than $1000 for mailings. When I tried to stop the service, the manager informed me that I had a contract for a year and I was obliged to pay for this year, even if the service did not perform its functions and promises.

    Wiatt S.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Podium makes work a breeze!

    Reviewed on 2022/04/25

    Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in...

    Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a big difference overall!

    Pros

    Podium is so easy to use and makes it easier for both staff and patients to be in touch. With live messaging that goes both ways, we are able to help many more patients in day.

    Cons

    I’ve never really had a problem with podium. Overall it has made a world of difference in how we interact with patients!

    Joy A.
    Overall rating
    • Industry: Automotive
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product

    Reviewed on 2022/05/19

    Pros

    This software is very user friendly and the support staff is readily available.

    Cons

    They can be pushy with sales emails and wanting to go over additional products.

    Showing 5 reviews of 432 Read all reviews

    Podium FAQs

    Below are some frequently asked questions for Podium.

    Podium offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

    Podium has the following typical customers:

    Self Employed, 2-10, 11-50

    Podium supports the following languages:

    English

    Podium supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Podium integrates with the following applications:

    3C Connect, ABC Fitness Solutions, ACS, AIM duplicate, ALLDATA, AccuLynx, AdvancedMD EHR, AutoFluent, Autosoft, Autosoft DMS, Bay-masteR, CCC ONE Total Repair Platform, CDK Drive, COSTAR, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Elead, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, InvoMax, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks, ProMax Unlimited, Protractor.NET, QuickBooks, Quickbooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, SiteLink Web Edition, SoftDent, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, The EDGE, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, improveit 360, simPRO

    Podium offers the following support options:

    Email/Help Desk, Phone Support, Chat

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