Podium

Review management, reputation software, feedback & webchat

About Podium

Podium is a reputation management platform which centralizes reviews from multiple sites with the aim of helping businesses to achieve increased visibility, improved operations, and better purchase decisions. Podium simplifies customer interaction by focusing on ease-of-use which makes it easy for users to interact with customers for reviews, feedback and business analytics.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Podium

  • Get more reviews on the sites that matter to your business. (Google, Facebook, TripAdvisor & more)

  • Manage all your customer messaging in one platform (Google, Facebook, SMS and more)

  • Interact with customer via SMS, email, and social media.

  • Improve understanding of customers by viewing consolidated customer feedback.

  • Gain business insight with review reporting and monitoring.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription

    Images

    Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience.
    Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it.
    Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high.
    Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback.
    Review generation, review monitoring and responding to reviews is easier with Podium.
    View 6 more
    Podium video
    Podium screenshot: Easily manage all your customer messaging channels in one dashboard. Add user level access so the right teams are able to handle any communication and your customers have a great experience. Podium screenshot: Add Podium Webchat to your site and make it easy for customers to text you. Live Chat doesn't mean tied to a computer any more. Your customers will love it. Podium screenshot: Podium Teamchat means private, secure team discussions to make sure you are all on the same page, can easily manage customer information and keep morale high. Podium screenshot: Gather feedback from customers with a simple text message. Podium Feedback makes it easy for customers to engage and offer feedback. Podium screenshot: Review generation, review monitoring and responding to reviews is easier with Podium.

    Features

    Total features of Podium: 22

    • API
    • Activity Dashboard
    • Chat
    • Click Tracking
    • Conversion Rate Optimization
    • Customer Activity Reporting
    • Customer Experience Management
    • Engagement Analytics
    • Feedback Collection
    • Feedback Management
    • Instant Messaging
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Location
    • Prioritizing
    • Ratings & Reviews
    • SEO Management
    • SMS Integration
    • Social Media Integration
    • Visitor Management
    • Visual Analytics

    Alternatives

    Hootsuite

    4,3
    #1 Alternative to Podium
    Hootsuite is a social media marketing tool for businesses to manage, schedule & track the engagement of their social...

    BirdEye

    4,7
    #2 Alternative to Podium
    BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with...

    Oktopost

    4,4
    #3 Alternative to Podium
    Oktopost is the only social media management platform that is designed and built for B2B marketers. Manage and measure...

    Sprinklr

    4,2
    #4 Alternative to Podium
    Sprinkl offers social media management products to help brands improve their presence on social media, increasing...

    Reviews

    Overall rating

    4,5 /5
    (380)
    Value for Money
    4,2/5
    Features
    4,3/5
    Ease of Use
    4,5/5
    Customer Support
    4,4/5

    Already have Podium?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 380
    Kevin C.
    Overall rating
    • Industry: Real Estate
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Love it but don't always love paying for it!

    Reviewed on 2020/11/10

    Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued,...

    Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

    Pros

    The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

    Cons

    It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

    Troy C.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Very good at what it does

    Reviewed on 2020/06/03

    Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our...

    Overall I'm very pleased with Podium. Despite the few shortcomings it alowed us to acheive our goals in a relatively short time frame and within budget.

    Pros

    The ability to send Google review requests directly to customers via SMS was amazing. It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months. The interface is incredibly user friendly and managing teams is about as simple as it gets.

    Cons

    I found that a lot of the time it wouldn't correctly tag who within our team was resposible for receiving reviews. There's also no ability to customise reports.
    It owuld be great if there could also be more integrations with additional review platforms, as we were stuck with only being able to provide the option for Google reviews as we don't accept Facebook Reviews. This caused us to miss a few reviews as customers didn't have Google accounts.

    Alicia H.
    Overall rating
    • Industry: Automotive
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Chat and review tool in one

    Reviewed on 2021/02/01

    Good

    Good

    Pros

    Great way to increase google reviews and BDC likes the chat portion.

    Cons

    I do not have any complaints or input at this point

    Erik J.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    "We wish we could do more to help, but this really is as far as we can go."

    Reviewed on 2021/02/18

    Podium will use that 1-yr agreement you sign against you no matter how many issues you have with...

    Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month.

    We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.

    Pros

    When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.

    Cons

    Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.

    Callie P.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Essential to business amid COVID-19

    Reviewed on 2020/08/20

    We were looking at switching to another product simply due to the expense of Podium. After reaching...

    We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

    Pros

    I love how easy it is to answer quick questions that cut down on phone calls to the office. I also can't overstate how helpful the review request templates are for quick texting!

    Cons

    The mobile app is very flawed. Messages are missed or just not seen, even when I know what I'm looking for. Podium is absolutely a desktop experience from the management side.

    Showing 5 reviews of 380 Read all reviews

    Podium FAQs

    Below are some frequently asked questions for Podium.

    Podium offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Fully customized pricing for your business needs and number of locations. Contact us for a free analysis.

    Podium offers the following features:

    • Activity Dashboard
    • Chat
    • Chat Functionality
    • Click-Through Tracking
    • Conversion Optimization Tools
    • Customer Activity Reporting
    • Customer Experience Management
    • Customer Review Platform
    • Engagement Analytics
    • Feedback Collection
    • Feedback Management
    • Instant Messaging
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Location
    • Prioritizing
    • Ratings & Reviews
    • Review Monitoring
    • SEO Management
    • SMS Integration
    • Social Media Integration
    • Visitor Targeting
    • Visual Analytics

    Podium has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Podium supports the following languages:

    English

    Podium supports the following devices:

    Android, iPhone, iPad

    Podium integrates with the following applications:

    JobNimbus, STORIS, Skedit, Successware, Symplast, Tekmetric, improveit 360

    Podium offers the following support options:

    Phone Support, Online Support

    Related categories

    See all software categories found for Podium.