Podium

Podium

Review management, reputation software, feedback & webchat

4.4/5 (78 reviews)

Podium Overview

Podium is a reputation management platform which centralizes reviews from multiple sites with the aim of helping businesses to achieve increased visibility, improved operations, and better purchase decisions. Podium simplifies customer interaction by focusing on ease-of-use which makes it easy for users to interact with customers for reviews, feedback and business analytics.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

Podium Reviews

Overall rating
4.4/5
90% positive reviews
54
Excellent
16
Very good
1
Average
0
Poor
7
Terrible
Gjenes B.

Tracking Reviews Can Be Easy

Used Daily for 1+ year
Reviewed on 2018/03/09
Review Source: Capterra

Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.

Pros

What I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.

Cons

The inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Baylee M.

Fantastic for Growing Online Reputation

Used Daily for 2+ years
Reviewed on 2018/12/17
Review Source: Capterra

This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!

Pros

In addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.

Cons

There wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

A user-to-customer messaging platform for reviews that's hooked in with Google

Used Other for 6-12 months
Reviewed on 2018/04/01
Review Source: Capterra

None

Pros

Direct Google integration is definitely the biggest pro here. They also are focused on having staff message customers directly for reviews one-on-one. It won't work for everyone, just depends on the business model.

Cons

Very limited functionality and visibility into your account. Right now, it's basically just a review solicitation platform via messaging and email. It's efficient at getting star ratings and reviews, but that's about it. If you're looking for surveys, look elsewhere. Also, when I was a customer, they didn't even have NPS Score. That's pretty basic. Reporting is very limited and it's hard to get an overview of your total account, only individual locations. Customization is little to none for both the dashboard and the actual campaigns. Oh, and it's crazy expensive. You're basically paying for the direct Google integration. Which is super nice and important, but still. I also had a very negative experience that was unique to me. I had very specific contract conditions that were not met and it was a very difficult and painful process to get rectified. I felt very misled by the company and lost any trust I had in them. It was very disappointing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Lisa M.

Podium is a fool-proof way to monitor online reviews

Used Weekly for 1-5 months
Reviewed on 2018/03/08
Review Source: Capterra

We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.

Pros

Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.

Cons

It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jennifer G.

Gives options to customers for places to write a review

Used Daily for 6-12 months
Reviewed on 2018/06/05
Review Source: Capterra

Pros

We used Podium through another company that we signed up with. We were able to easily text with customers and as for a review through this system. Our company is strong with customer reviews so it was an easier way to ask for one and the customer could access whichever review site they felt most comfortable with right from their phone.

Cons

Some customers complain about leaving a Google review because they don't remember their Google login. This company helps with those customers because it gives them links to other review sites if they don't want to leave a Google review. Nothing in particular that I do not like about this product.

Rating breakdown

Ease of Use

Podium Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Podium for pricing information.

Podium Features

  • API
  • Activity Dashboard
  • Engagement Analytics
  • Monitoring
  • Social Media Integration

  • A/B Testing
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Network Marketing
  • Tagging
  • Third Party Integration

Additional information for Podium

Key features of Podium

  • Activity Dashboard
  • Chat
  • Chat Functionality
  • Click-Through Tracking
  • Conversion Optimization Tools
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Review Platform
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Instant Messaging
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Prioritizing
  • Ratings & Reviews
  • Review Monitoring
  • SEO Management
  • SMS Integration
  • Social Media Integration
  • Visitor Targeting
  • Visual Analytics

Benefits

  • Improve SEO ranking by combining reviews with high rankings.

  • Identify the online review sites that are most effective and prioritize them.

  • Interact with customer via SMS, email, and social media.

  • Improve understanding of customers by viewing consolidated customer feedback.

  • Gain business insight with review reporting and monitoring.

  • Podium FAQs

    Below are some frequently asked questions for Podium.

    Q. What type of pricing plans does Podium offer?

    Podium offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Podium for pricing information.

    Q. What are the main features of Podium?

    Podium offers the following features:

    • Activity Dashboard
    • Chat
    • Chat Functionality
    • Click-Through Tracking
    • Conversion Optimization Tools
    • Customer Activity Reporting
    • Customer Experience Management
    • Customer Review Platform
    • Engagement Analytics
    • Feedback Collection
    • Feedback Management
    • Instant Messaging
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multi-Location
    • Prioritizing
    • Ratings & Reviews
    • Review Monitoring
    • SEO Management
    • SMS Integration
    • Social Media Integration
    • Visitor Targeting
    • Visual Analytics

    Q. Who are the typical users of Podium?

    Podium has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Podium support?

    Podium supports the following languages:

    English

    Q. What type of pricing plans does Podium offer?

    Podium has the following pricing plans:

    Subscription

    Q. Does Podium support mobile devices?

    Podium supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Podium integrate with?

    Podium integrates with the following applications:

    JobNimbus, Spiff

    Q. What level of support does Podium offer?

    Podium offers the following support options:

    Online Support, Phone Support