About Podium
Podium is an all-in-one customer communication and payments platform that combines Webchat, Online Review Generation, SMS (Text) Marketing and Payment Processing from one, easy-to-use inbox.
Podium's operating system for local business generates more customer reviews, sends personalized text conversations, customizes outbound marketing campaigns and powers payments through text as well as credit card readers for 150,000 happy customers.
Businesses that use Podium:
- Show up in Google searches 52% more often.
- Convert up to 11x more web traffic into customers.
- Grow their earnings by up to 10% in just 30 days.
Try out Podium for 14 days for Free.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Podium
Key benefits of Podium
Devices
Business size
Markets
Australia, Canada, New Zealand, United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Podium
Images
Features
Total features of Podium: 73
Alternatives
Birdeye
Trustpilot
Broadly
Swell
Reviews
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- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Podium Rocks & The Product Works
Reviewed on 2021/03/23
They are amazing and I am looking forward to see where the product will go in the future.
They are amazing and I am looking forward to see where the product will go in the future.
Pros
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Cons
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Reasons for Switching to Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
We were pleased with Podium
Reviewed on 2022/06/05
We were pleased with the Podium texting feature that patients could communicate in this form and...
We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!
Pros
Being able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.
Cons
We wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Pointless application with non-customer-friendly service
Reviewed on 2022/05/18
Pros
Good Sales Team and that's all. Don't trust them
Cons
I signed the contract, having listened to the beautiful promises of the sellers that everything would work perfectly and make it easier for me to communicate with clients. As a result, you can only interact with clients within this platform, you will never receive a notification that the client is waiting or the client has sent you a message. Only within the platform. If you missed the message - that's your problem. Given that my call center is still accepting messages from customers via phone, email, and Yelp, keeping another platform open is extremely inconvenient. As a result - a bunch of missed messages and dissatisfied customers. I was promised free text messages included in the price. As a result, I have to pay more than $1000 for mailings. When I tried to stop the service, the manager informed me that I had a contract for a year and I was obliged to pay for this year, even if the service did not perform its functions and promises.
- Industry: Hospital & Health Care
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Podium makes work a breeze!
Reviewed on 2022/04/25
Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in...
Podium is useful in billing, scheduling, assisting patients at home, and reducing phone calls in the clinic which makes a big difference overall!
Pros
Podium is so easy to use and makes it easier for both staff and patients to be in touch. With live messaging that goes both ways, we are able to help many more patients in day.
Cons
I’ve never really had a problem with podium. Overall it has made a world of difference in how we interact with patients!
- Industry: Automotive
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2022/05/19
Pros
This software is very user friendly and the support staff is readily available.
Cons
They can be pushy with sales emails and wanting to go over additional products.
Podium FAQs
Below are some frequently asked questions for Podium.Q. What type of pricing plans does Podium offer?
Podium offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Free 14-Day Trial. Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.
Q. Who are the typical users of Podium?
Podium has the following typical customers:
Self Employed, 2-10, 11-50
Q. What languages does Podium support?
Podium supports the following languages:
English
Q. Does Podium support mobile devices?
Podium supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Podium integrate with?
Podium integrates with the following applications:
3C Connect, ABC Fitness Solutions, ACS, AIM duplicate, ALLDATA, AccuLynx, AdvancedMD EHR, AutoFluent, Autosoft, Autosoft DMS, Bay-masteR, CCC ONE Total Repair Platform, CDK Drive, COSTAR, ClearDent, Clio, Cloud 9 Ortho, DealerBuilt, DealerCenter, Dealertrack DMS, Denticon, Dentrix, Dentrix Enterprise, Eaglesoft, Elead, Epass-online, FEX DMS, FareHarbor, FieldEdge, FieldRoutes, Frazer, FreshBooks, Furniture Wizard, Grapevine, HawkSoft CMS, Housecall Pro, InvoMax, JobNimbus, Kickserv, LANKAR PRO, Lightspeed, Litify, MEDENT, Manager SE, MaxxTraxx, MedEvolve, Mindbody, Mindbody, Mitchell RepairCenter, ModMed, MoveWare, Nexsyis Collision, NextGen, NextGen Office, Omnique, Open Dental, P3 HVAC Software, PawnMaster, Peartree Dealership Management System, PestPac, PracticeWorks, ProMax Unlimited, Protractor.NET, QuickBooks, Quickbooks Online, Repair Shop Director, SERTI, SOLO, STORIS, Saleslifter Pro, ServSuite, Service Fusion, ServiceTitan, Shop Boss, Shop-Ware, ShopController, Shopify, SiteLink Web Edition, SoftDent, Stock Tracker, Storage Commander Cloud, Successware, Tekmetric, The EDGE, The Edge, The Jewelry Shopkeeper, Tire Guru, TireShop, TriMed Complete, Tylernet, Xero, ZENOTI, improveit 360, simPRO
Q. What level of support does Podium offer?
Podium offers the following support options:
Email/Help Desk, Phone Support, Chat
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