About Chatlio

Chatlio is a monthly subscription-based product that allows starter, small, medium and enterprise businesses to provide live website chat to customers via Slack. By harnessing the existing technology behind the popular team-based communications app, users and Chatlio "operators" require no additional knowledge or client environment. The solution promises simple, quick setup by providing a lightweight chat widget that can be embedded into a corporate website or blog. This widget can be restyled and rebranded as required via flexible customization options, choosing from multiple built-in placement variations to present chat functionality to visitors in a convenient way. Messages and responses can be queued by creating rules-based triggers that react to certain behaviors or visits to certain pages at certain scheduled times. In addition, Chatlio automatically captures potentially valuable visitor information such as their location and target system/browser details that provide an overview onto to potential new marketing leads.

Additionally, Chatlio has been designed to perform consistently across desktop browsers and smaller mobile screens. Tested to function effectively on iOS or Android smartphones and tablets, the widget shrinks and re formats to fill viewports when opened. Extra notable features also allow for drag and drop file or image sharing, multiple language provision, emoji support, Chatlio Slack commands and a whole host of deeper developer possibilities thanks to CSS customization and a JS-based API.

Key benefits of Chatlio

  • Chatlio allows business teams and support staff to harness their existing Slack service to deploy live chat online customer chat capabilities without the need for new software or clients.
  • The system uses an embeddable widget that can be placed into a website or blog within minutes, allowing for styling and placement changes via a myriad of preferences or deeper CSS-based customization, and the JS-based developer API.
  • Chatlio is optimized to perform effectively on smaller screens, designed and tested to perform consistently across desktop browser and those on iOS or Android smartphone viewports.
  • By capturing useful visitor information automatically such as location, current page visit, IP address, payment plans, local time, browser and OS etc, support teams can gather an important insight into potential customer leads.
  • Scalable pricing plans offer monthly subscription options for Starter users right up to Enterprise, providing unlimited operators, multiple widgets for handling more than a single incoming channel, plus the ability to process 200-5000 conversation threads per month.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Chatlio leverages Slack to provide a live chat widget, supporting customer support and engagement within an existing website
    Add real time chat capabilities to a website or blog, simply by copying and pasting embeddable code
    Chatlio requires no additional software, browser tabs or extensions aside from the embedded widget to leverage Slack-based online chat
    A number of widget styling options included the standard placement within the bottom right or left corners of the browser
    Multiple widget styles and positioning options include the sidebar, expanding to fill the right edge of the browser viewport
    The embeddable widget option allows users and developers to place the chat client anywhere, and within other containers and page elements
    The system is capable of automatically capturing visitor data and displaying details including browser usage, local time, and more
    Integrating seamlessly with the app, Chatlio makes a number of Slack commands available
    The chat widget can be customized to match a website's branding and design, allowing advanced users to go further than the available options and use CSS instead
    Trigger rules can be setup to automatically send out messages to visitors on certain pages, at certain times to stimulate engagement
    The Chatlio chat widget is designed to be mobile friendly, optimized and tested for iOS and Android devices
    View 12 more
    Chatlio screenshot: Chatlio leverages Slack to provide a live chat widget, supporting customer support and engagement within an existing website Chatlio screenshot: Add real time chat capabilities to a website or blog, simply by copying and pasting embeddable code Chatlio screenshot: Chatlio requires no additional software, browser tabs or extensions aside from the embedded widget to leverage Slack-based online chat Chatlio screenshot: A number of widget styling options included the standard placement within the bottom right or left corners of the browser Chatlio screenshot: Multiple widget styles and positioning options include the sidebar, expanding to fill the right edge of the browser viewport Chatlio screenshot: The embeddable widget option allows users and developers to place the chat client anywhere, and within other containers and page elements Chatlio screenshot: The system is capable of automatically capturing visitor data and displaying details including browser usage, local time, and more Chatlio screenshot: Integrating seamlessly with the app, Chatlio makes a number of Slack commands available Chatlio screenshot: The chat widget can be customized to match a website's branding and design, allowing advanced users to go further than the available options and use CSS instead Chatlio screenshot: Trigger rules can be setup to automatically send out messages to visitors on certain pages, at certain times to stimulate engagement Chatlio screenshot: The Chatlio chat widget is designed to be mobile friendly, optimized and tested for iOS and Android devices

    Features

    Total features of Chatlio: 31

    • API
    • Applications Management
    • Archiving & Retention
    • Auto-Responders
    • Automated Scheduling
    • CRM
    • Canned Responses
    • Chat/Messaging
    • Custom Development
    • Customizable Branding
    • Event Triggered Actions
    • File Sharing
    • File Transfer
    • Geolocation
    • Geotargeting
    • HTML5 Technology
    • Mobile Access
    • Multi-Language
    • Offline Access
    • Offline Form
    • Proactive Chat
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Visitor Tracking
    • Website Integration
    • Website Visitor Tracking
    • Widgets

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    Reviews

    Overall rating

    4,3 /5
    (4)
    Value for Money
    5/5
    Features
    3,5/5
    Ease of Use
    4/5
    Customer Support
    4,7/5

    Already have Chatlio?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Christopher D.
    Overall rating
    • Industry: Computer Software
    • Company size: Self Employed
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great for a team

    Reviewed on 2019/07/17

    Pros

    All the features you will ever need for organising and tracking messages and requests
    Messages can be marked as unread
    Add a notification to a message
    Highlight a message

    Cons

    It is only available for teams and companies, you can't easily use it to just chat with your friends

    Serianna V.
    Overall rating
    • Industry: Internet
    • Company size: 501-1 000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great easy chatting if you're already using Slack

    Reviewed on 2019/06/06

    Pros

    It opens up a chat for you and has automated replies, making your chats very easy. It really works when you have a lot of customers on your website! I love the slack integration.

    Cons

    It's not always clear to me how to shut down a conversation. Also I couldn't get everything to work as smoothly as I wanted to. Minor things though.

    Saurabh K.
    Overall rating
    • Industry: Architecture & Planning
    • Company size: 2-10 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Nice But Not Best

    Reviewed on 2019/06/03

    Pros

    Nice But Not Best. Havenot been using this now.

    Cons

    Nice But Not Best. Havenot been using this now.

    Verified Reviewer
    Overall rating
    • Industry: Consumer Goods
    • Company size: 1 001-5 000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Works great, but unorganized

    Reviewed on 2019/09/20

    Wandering customers with questions can be helped this way.

    Wandering customers with questions can be helped this way.

    Pros

    Great tool that functions well with slack and makes it easy to reply to customers. Also great automated replies.

    Cons

    Expensive, and the chats aren't very organized. It's hard to find out what the shortcuts are and easy to lose track of chats

    Chatlio FAQs

    Below are some frequently asked questions for Chatlio.

    Chatlio offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We do not have any information about Chatlio features

    Chatlio has the following typical customers:

    201-500, 501-1 000, 1 001+

    Chatlio supports the following languages:

    English

    Chatlio supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Chatlio integrates with the following applications:

    Slack, WordPress, Zendesk

    Chatlio offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support

    Related categories

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