About Noble Suite

Noble Solution Suite offers contact management, strategy planning, resource management, & compliance tools for companies of all sizes. Noble Solution Suite's contact center includes IVR, messaging, VoIP, and more. Noble Solution Suite also equips users with speech analytics and workforce management tools.

Key benefits of Noble Suite

  • Noble Solution Suite's contact center, workforce management, and real-time speech and data analytics allow companies to select a point solution, or to create a unified platform with patented synergistic integration.

  • Noble Solution Suite's cloud-based platform offers innovative technologies with more than 120 patents.

  • The Noble inbound 100 solution is designed specifically to target the needs of inbound service organizations.

  • One of Noble’s key advantages is the solution's flexibility for integration with existing systems.

  • Noble Solution Suite offers solution for customer service, collections, fundraising, inside sales, lead generation, telemarketing and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, India, Mexico, United States

    Supported Languages

    English

    Images

    See real-time contact center data from any internet-enabled device
    The Omnichannel Composer Agent Desktop allows agents to handle multiple voice and non-voice contacts simultaneously to improve agent optimization
    The intuitive IVR Callflow Manager makes it easy to define call routing rules without technical programming
    The Noble Compliance Appliance provides a patented solution for managing TCPA wireless dialing regulations, while also checking for a range of compliance requirements, in real-time
    View 5 more
    Noble Suite video
    Noble Suite video
    Noble Suite video
    Noble Suite screenshot: See real-time contact center data from any internet-enabled device Noble Suite screenshot: The Omnichannel Composer Agent Desktop allows agents to handle multiple voice and non-voice contacts simultaneously to improve agent optimization Noble Suite screenshot: The intuitive IVR Callflow Manager makes it easy to define call routing rules without technical programming Noble Suite screenshot: The Noble Compliance Appliance provides a patented solution for managing TCPA wireless dialing regulations, while also checking for a range of compliance requirements, in real-time

    Features

    Total features of Noble Suite: 37

    • Auto-Dialer
    • Automatic Call Distribution
    • Blended Call Center
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Transfer
    • Callback Scheduling
    • Campaign Management
    • Campaign Specific Caller ID
    • Compliance Management
    • Computer Telephony Integration
    • Contact Management
    • FCC Compliance
    • FTC Compliance
    • IVR / Voice Recognition
    • Inbound Call Center
    • Knowledge Base Management
    • Lead Management
    • List Management
    • Manual Dialer
    • Multiple Scripts
    • Outbound Call Center
    • Phone Key Input
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Real-Time Chat
    • Reporting/Analytics
    • Resource Management
    • Survey/Poll Management
    • Text to Speech
    • Voice Mail

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    Reviews

    Overall rating

    3,9 /5
    (9)
    Value for Money
    3,3/5
    Features
    4,2/5
    Ease of Use
    3,7/5
    Customer Support
    4,2/5

    Already have Noble Suite?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 9
    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    a world of options and choices to do almost anything you can imagine with a call center

    Reviewed on 2017/11/06

    Pros

    The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

    Cons

    With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

    Bruce H.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Noble Solution Suite

    Reviewed on 2019/09/30

    As with most organizations, "more with less" seems to be the standard. Noble's various AI products...

    As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

    Pros

    Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

    Cons

    Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

    Verified Reviewer
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Very good CRM Solution

    Reviewed on 2018/10/25

    With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very...

    With Noble Systems, you can manage your contact center (inbound and outbound dialing), it is a very good CRM solution and they have great customer service!

    Pros

    This software is very flexible in a way that you can manipulate it based on your needs. They have many purchasable add-ons that can be integrated in your instance of this software, really puts you in control!

    Cons

    I think one of the main things that we face as a challenge is upgrades. Upgrades often break personal/system configurations that may cause failures eventually.

    Sara R.
    Overall rating
    • Industry: Pharmaceuticals
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Noble has been able to be nimble with the development of their platforms to support our...

    Reviewed on 2017/11/06

    Noble has been able to fulfill development requirements other vendors could not. We are a clinical...

    Noble has been able to fulfill development requirements other vendors could not. We are a clinical contact center and our use of the system varies based upon clinical study requirements. with other systems we were required to set up work around processes. To date with Noble work arounds are a thing of the past.

    Pros

    flexibility and ease of use. The ability to manage and administrate changes in house is a time saving feature and allows for cost saving to pass along to our clients. The reports are top notch and easy to use.

    Cons

    Inability to schedule reports and export in a format we can use. Crystal viewer is the only platform which we cannot support. With other systems we have been able to schedule and receive a PDF attachment.

    Paul L.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    The software is very confusing initially, however with practice the user gets used to it.

    Reviewed on 2018/08/02

    I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.

    I would recommend this dialer to anyone but I would warn of the sticker shock pricing,.

    Pros

    Anything you would want to do with a dialer you can pretty much do with Noble. The collectors love it, after the initial shock of it. But they used to hate the dialer now they love it.

    Cons

    Its is a very frustrating system to learn initially, and it very expensive compared to other dialers.

    Showing 5 reviews of 9 Read all reviews

    Noble Suite FAQs

    Below are some frequently asked questions for Noble Suite.

    Noble Suite offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Noble is licensed on a concurrent user basis. Cloud deployments are billed on a monthly basis for licensing and usage, plus telco costs, with a one-time, upfront charge for implementation. Contact Noble for detailed pricing.

    We do not have any information about Noble Suite features

    Noble Suite has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Noble Suite supports the following languages:

    English

    Noble Suite supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Noble Suite has

    Noble Suite offers the following support options:

    Phone Support, 24/7 (Live rep)

    Related categories

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