Freshteam

The smart HR software for growing businesses

4,1 /5 (28 reviews) Write a Review!

Freshteam Overview

What is Freshteam?

Freshteam is the perfect HR software for growing business. With Freshteam, you can attract, hire and onboard new hires, offboard exiting employees, manage employee information and time off - all in one place.

Freshteam helps attract top talent through various channels - a quickly creatable career site, integration with multiple free and premium job boards, and social media channels. The software also has the ability to listen to emails making it easy for you to recognize emails from job boards or vendors to add them to the candidate base. Once the candidates are in, the recruiting team can collaborate with hiring managers and screen and interview them, share feedback and leave notes for each other, hire and roll out offers to the best candidates.

Freshteam enables HR to onboard new hires even before day one - whether it’s getting forms filled, documents signed or handing out handbooks, you can do it over Freshteam in a few clicks. It also allows you the ability to create a onboarding task list and assign it to respective people. You can gather all the necessary information and create employee profiles (which flesh out into a directory), manage access permissions to employee information and documents etc.

The HR software also takes complete care of employee time off, employee and manager self service for employees to raise requests, manager approval workflows, time off reports for teams and the whole organization that give a quick view into upcoming leaves, absenteeism trends and more.

The Android and iOS apps enable to carry out important actions on the go.

Freshteam is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshteam Overview

Pricing

Starting from
US$75,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Sprout: free for up to 50 active employees

Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually

Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually

Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually


Freshteam Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Traditional), Dutch, English, French, German and 3 others, Italian, Portuguese, Spanish

Media

The dashboard gives an overview of new candidates, pending tasks, offer highlights, and more
Candidate profiles contain important information to help create a personalized, contextual conversations
Hiring specialists and other managers can collaborate on decisions within FreshTeam
Search the talent pool suggestions of archived resumes to find suitable candidates for a new role
Make data-driven decisions by analyzing trends and insights from historical data
Freshteam screenshot: The dashboard gives an overview of new candidates, pending tasks, offer highlights, and more Freshteam screenshot: Candidate profiles contain important information to help create a personalized, contextual conversations Freshteam screenshot: Hiring specialists and other managers can collaborate on decisions within FreshTeam Freshteam screenshot: Search the talent pool suggestions of archived resumes to find suitable candidates for a new role Freshteam screenshot: Make data-driven decisions by analyzing trends and insights from historical data

Freshteam Reviews

Freshteam Reviews

Overall rating
4,1
/
5
Excellent
11

Very good
12

Average
4

Poor
0

Terrible
1

Value for Money
3,9
Features
4
Ease of Use
4,4
Customer Support
4,1
82% recommended this app
Verified Reviewer

brought our company's HR team out of the stone age

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.


Ayleen A.

Easy onboarding, fast installation, very user friendly dashboards

Overall we are satisfied with Freshteam. It has everything that we need and then some.


Verified Reviewer

Good enough for small businesses


Karen S.

FreshTeams - great ATS, great cost

Great customer service overall. For a small company that does a decent amount of hiring it is sufficient and everything we need!


Jonathan M.

Freshteam is an easy-to-use and robust Org Chart and Directory builder, with features to spare

Freshteam has given a new lease on life, so to speak, to our HR team and dramatically improved our tracking and maintaining information about our teams.


Verified Reviewer
Industry: Telecommunications
Company size: 51-200 Employees

brought our company's HR team out of the stone age

Used Weekly for 6-12 months
Reviewed on 2018/05/30
Review Source: Capterra

This software helped me to impress the HR team and my bosses. Within minutes of demonstration of the proof of Concept I setup (also took minutes), we transitioned from our old pencil and paper HR tracking system to using Freshteam.

Pros

Our company used to do all hiring and HR work with pen and paper. This product has allowed us to intuitively automate most of that work away allowing for efficiencies for our small team that we never dreamed of. We are also very pleased with how integrated the solution is with our other Freshworks solutions. We are looking forward to growing our company with this tool

Cons

It doesn't integrate into our SSO the way we would like. For example, we think it would be nice to be able to have new employees transition directly into our systems with a specific role when hired. We have also had some trouble getting DKIM to work properly with the email forwarding, but we only need to ask the support team for help. They've been very quick on the draw in the past and we know we just need to identify issues to get them resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ayleen A.
Industry: Information Technology & Services
Company size: 11-50 Employees

Easy onboarding, fast installation, very user friendly dashboards

Used Daily for 1+ year
Reviewed on 2020/10/07
Review Source: Capterra

Overall we are satisfied with Freshteam. It has everything that we need and then some.

Pros

Love the ease of use, setup, intuitive settings and user friendly dashboards. Very little explanation needed for this product. Freshteam covers pretty much everything our team needs to in terms of team management and on the recruiting end, we have been very pleasantly surprised by the ease of use and features. Freshworks as a whole is constantly coming up with new products and regularly updates and adds new features. They make sure their products are always improved.

Cons

Customer service can take a while to respond. I believe their customer support team is based overseas so it may have to do with the time zone change, but getting in touch with someone fast can be hit or miss.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Human Resources
Company size: Self Employed

Good enough for small businesses

Used Daily for 6-12 months
Reviewed on 2019/12/10
Review Source: Capterra

Pros

Some of the best features of this product was the graphic user interface (GUI) and ease of use. The system is very straight forward to use and is best suited for small businesses with not a lot of recruiting needs. It can get quite expensive if you need a lot of hires and you don't get much more for the added costs.

Cons

The customer service was quite poor and was a major driver to me leaving for another recruiting system. The site boasts the ability to post jobs on major job boards but that feature rarely worked so I ended up having to do the extra postings manually anyway.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Karen S.
Industry: Computer Software
Company size: 11-50 Employees

FreshTeams - great ATS, great cost

Used Daily for 6-12 months
Reviewed on 2020/09/28
Review Source: Capterra

Great customer service overall. For a small company that does a decent amount of hiring it is sufficient and everything we need!

Pros

The amount of features for the cost. Ex: you can schedule interviews from the ATS, you can bulk email, you can email directly from the ATS. Easy to view candidates - you can see a list or by stage. You can edit the stages and customize almost everything.

Cons

I wish there was a way to schedule emails to send out to candidates ahead of time (ex: if I see a candidate at night I wish there was a way to schedule the phone interview request to go out in the morning).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jonathan M.
Industry: Legal Services
Company size: 51-200 Employees

Freshteam is an easy-to-use and robust Org Chart and Directory builder, with features to spare

Used Weekly for 6-12 months
Reviewed on 2019/08/22
Review Source: Capterra

Freshteam has given a new lease on life, so to speak, to our HR team and dramatically improved our tracking and maintaining information about our teams.

Pros

The interface is sleek and intuitive. It's incredibly easy to set up and get an Org Chart started, and build an employee directory with as much or as little information as you need for your company's needs. Additional custom fields can be added, and existing fields can be removed if they're irrelevant to your needs.

Cons

Each user needs an individual email account, which makes it hard to track teams where some eployees only use a shared/team email account. It also doesn't have much in the way of customizing the little overview cards for employees, so you can end up with irrelevant information showing there, or miss out on relevant info that you end up having to click into the full view to see (such as Phone number)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 28 user ratings
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Freshteam Pricing

Freshteam Pricing

Starting from
US$75,00/month
Free Trial
Free
Subscription
Value for money

Sprout: free for up to 50 active employees

Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually

Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually

Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually

Sprout: free for up to 50 active employees

Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually

Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually

Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually

Value for Money
3,9/5
Based on 28 user ratings
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Freshteam Features

Freshteam Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 28 user ratings
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Categories

Additional information for Freshteam

Additional information for Freshteam

Key features of Freshteam

  • Access control
  • Applicant tracking
  • Archiving & retention
  • Automatic notifications
  • Automatic reminders
  • Availability indicator
  • Calendar sync with Google
  • Candidate profiles
  • Canned responses
  • Collaboration tools
  • Collaborative review
  • Custom fields
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Email integration
  • Email templates
  • Email tracking
  • Employee database
  • Feedback collection
  • Interview scheduling
  • Job application management
  • Job posting
  • Jobs board
  • Multi-location
  • Permission management
  • Real time notifications
  • Referral source tracking
  • Referral tracking
  • Reporting & statistics
  • Resume parsing
  • Role-based permissions
  • SSL security
  • Scheduled emails
  • Scorecarding
  • Social media integration
  • Tagging
  • Tags & keywords
  • Tracking features
  • Visual analytics

Benefits

- No time is wasted chasing for information; all hiring related information like candidate profiles, interview feedback, panel member comments, and emails is stored in one location to save time.
- Collaborate better with the hiring team by getting everyone involved, right from day 1. Hiring team members can screen applications and provide feedback even as applications roll in.
- Make candidate engagement more contextual through built-in email and Candidate 360.
- Maintain an active candidate database. Every time a new job posting is created, Freshteam resurfaces archived candidates so that recruiters can nurture older profiles as well.
- Connect with your new hires even before they join with Pre-onboarding features
- Maintain a single point of reference for all employee information with HRIS features
- Track, approve and manage all paid time off in one place

Freshteam FAQs

Freshteam FAQs

Below are some frequently asked questions for Freshteam.

Q. What type of pricing plans does Freshteam offer?

Freshteam offers the following pricing plans:

Starting from: US$75,00/month

Pricing model: Free, Subscription

Free Trial: Available

Sprout: free for up to 50 active employees Blossom: $75/month/50 active employees, or $50/month/50 active employees when paid annually Garden: $150/month/50 active employees, or $100/month/50 active employees when paid annually Estate: $250/month/50 active employees, or $200/month/50 active employees when paid annually

Q. What are the main features of Freshteam?

Freshteam offers the following features:

  • Access control
  • Applicant tracking
  • Archiving & retention
  • Automatic notifications
  • Automatic reminders
  • Availability indicator
  • Calendar sync with Google
  • Candidate profiles
  • Canned responses
  • Collaboration tools
  • Collaborative review
  • Custom fields
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Email integration
  • Email templates
  • Email tracking
  • Employee database
  • Feedback collection
  • Interview scheduling
  • Job application management
  • Job posting
  • Jobs board
  • Multi-location
  • Permission management
  • Real time notifications
  • Referral source tracking
  • Referral tracking
  • Reporting & statistics
  • Resume parsing
  • Role-based permissions
  • SSL security
  • Scheduled emails
  • Scorecarding
  • Social media integration
  • Tagging
  • Tags & keywords
  • Tracking features
  • Visual analytics

Q. Who are the typical users of Freshteam?

Freshteam has the following typical customers:

,

Q. What languages does Freshteam support?

Freshteam supports the following languages:

Chinese (Traditional), Dutch, English, French, German, Italian, Portuguese, Spanish

Q. What type of pricing plans does Freshteam offer?

Freshteam has the following pricing plans:

Free, Subscription

Q. Does Freshteam support mobile devices?

Freshteam supports the following devices:

Android

Q. What other apps does Freshteam integrate with?

Freshteam integrates with the following applications:

Facebook, Google Calendar

Q. What level of support does Freshteam offer?

Freshteam offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support