About SightMill

SightMill is Net Promoter Score (NPS) survey software that helps users gather, analyze and act on feedback to improve customer or employee engagement (eNPS). The platform enables users to create NPS surveys and display them on a website, send NPS surveys by email or SMS, or ask for instant feedback at events, training and conferences via mobile device.

SightMill includes workflow tools that allow users to route feedback in real time to inform teams as soon as customers respond to a survey. Custom event pages help request delegate feedback at the end of an events, and users can analyze the score results using their SightMill dashboard. Customer feedback verbatims provide powerful insight and can be tagged by group or segment, and users can create rules to deliver automated team actions.

Email-based NPS surveys allow users to send an NPS survey by email to a group of contacts. Users can personalize the email design, colors, and add a logo, and schedule it for delivery. SightMill also includes a range of customizable, pre-designed email templates. Event NPS surveys allow presenters or hosts to ask delegates to use their smartphones to provide answers to a survey by entering the event's unique code on the event site.

Web-based NPS surveys can be added to any page of a website or SaaS/web-based application to gather customer feedback. By adding the unique tracking code, users can control everything from the dashboard in SightMill, from language, to colors and display settings. The solution integrates with third-party software such as Slack and Zapier to automate workflows and route responses in real time.

Key benefits of SightMill

  • SighMill offers multiple survey formats including web, email, SMS, and mobile.

  • Get a trend analysis of response scores and tag and segment text responses.

  • Automate workflows to route responses in real time and integrate directly into tools such as Slack or a current CRM.

  • Add team members to each project and import/export data.

  • Secure, anonymized feedback from teams to measure engagement or loyalty of employees.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, Germany

    Supported Languages

    Dutch, English, French, German, Italian, Spanish

    Images

    Access Sightmill via any device, whether desktop, mobile phone or tablet
    SightMill Dashboard view provides insight into customer feedback
    Add NPS surveys directly to the organization's website
    Deliver high-response rate NPS surveys to existing customers by email
    Ask delegates to complete NPS surveys at live events, directly from their smartphones
    View 6 more
    SightMill video
    SightMill screenshot: Access Sightmill via any device, whether desktop, mobile phone or tablet SightMill screenshot: SightMill Dashboard view provides insight into customer feedback SightMill screenshot: Add NPS surveys directly to the organization's website SightMill screenshot: Deliver high-response rate NPS surveys to existing customers by email SightMill screenshot: Ask delegates to complete NPS surveys at live events, directly from their smartphones

    Features

    Total features of SightMill: 27

    • API
    • Activity Dashboard
    • Automated Scheduling
    • CRM Integration
    • Collaboration Tools
    • Customizable Questions
    • Customizable Templates
    • Design Management
    • Email Integration
    • Email Templates
    • Engagement Analytics
    • Feedback Automation
    • Feedback Collection
    • Feedback Management
    • Projections
    • Real Time Data
    • Rules-Based Workflow
    • Survey Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Editing
    • Third Party Integration
    • Trend Analysis
    • Visual Analytics
    • Website Integration
    • Workflow Management

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    Reviews

    Overall rating

    4,8 /5
    (4)
    Value for Money
    5/5
    Features
    4,5/5
    Ease of Use
    4,8/5
    Customer Support
    5/5

    Already have SightMill?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Verified Reviewer
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Software and a great Company to do business with!

    Reviewed on 2018/11/27

    I couldn't recommend more highly. Great product and great company.

    I couldn't recommend more highly. Great product and great company.

    Pros

    Easy to install, easy to use and very affordable. The reporting tools are clear and really provide valuable insight into what customers are thinking. And as a widely used industry standard, NPS is something we can use directly with our customers.

    Plus SightMill are a joy to work with - helpful and responsive at all times.

    Cons

    We were happy to insert the code ourselves which I imagine can sometimes be an issue for less able organisations

    Anna L.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    A really valuable insight into customer experience when purchasing through our website.

    Reviewed on 2018/07/20

    Pros

    Very straightforward to install, even for the technologically challenged! The survey results are easy to track and review and the verbatims have given us detailed insights into what we've got right and what we need to work on. There is always help available when needed - it's great that the SightMill team is so responsive.

    Cons

    We found some of the reporting tools a bit challenging to work with at first, but they have since been updated and there's now really nothing that we've a problem with.

    Adam W.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Multi-site integration easier than expected

    Reviewed on 2018/11/27

    Any problems we encountered we very swiftly resolved, to their credit.

    Any problems we encountered we very swiftly resolved, to their credit.

    Pros

    We’ve implemented Sightmill on two occasions now, one for a client business and one for one of our own online ventures. Both times, we’ve had invaluable insights into what customers are really thinking.

    Cons

    Integrating with a client custom web service was harder than expected

    Ben K.
    Overall rating
    • Industry: Internet
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy setup and great features - a simple choice when implementing NPS by email and at live...

    Reviewed on 2017/08/11

    Pros

    Basic functions are easy - impressive list of advanced features too which we are learning to use but seem intuitive. Great support when required to get us started

    Cons

    Integration to our CRM wasn't available when we started, but it's now been added to the roadmap so we look forward to adding that feature

    SightMill FAQs

    Below are some frequently asked questions for SightMill.

    SightMill offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Please contact us for a competitive quote that provides you with a great value solution including the features you need and without any quotas on the number of surveys you send or seat licences you use!

    SightMill offers the following features:

    • Activity dashboard
    • Analytics
    • Automated scheduling
    • CRM integration
    • Collaboration tools
    • Customizable email templates
    • Customizable questions
    • Design management
    • Engagement analytics
    • Feedback automation
    • Feedback management
    • Gather customer feedback
    • Get feedback from NPS surveys via mobile device
    • Integration with Google Analytics, Slack, and Zapier
    • Multi-channel collection
    • Real-time feedback
    • Real-time survey data
    • Send NPS surveys via email
    • Survey management
    • Template management
    • Text editing
    • Trend analysis
    • Visual analytics
    • Website integration
    • Website or SaaS app NPS surveys
    • Workflow management

    SightMill has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    SightMill supports the following languages:

    Dutch, English, French, German, Italian, Spanish

    We do not have any information about what devices SightMill supports

    SightMill integrates with the following applications:

    Google Analytics, Salesforce App Cloud, Slack, Zapier

    SightMill offers the following support options:

    Online Support, FAQs, Knowledge Base

    Related categories

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