RepairQ

End-to-end Business Management Solution for Retail Repair

4,5 /5 (13 reviews) Write a Review!

RepairQ Overview

What is RepairQ?

RepairQ is a cloud-based retail management software (RMS) for any business that supports sales, repair, and/or refurbishments of any item, offering tools for managing sales, purchasing, inventory, repair tracking, and more. Users can sell and trade new, used, and refurbished devices and other inventory items, and process customer trade-ins for retail, services, cash, or store credit. Repairs can be monitored with parts, labor, and turnaround time tracking. Customers can be invoiced for products and services, payments processed, and reminders sent out for unpaid balances. Costs, technician, and team performance, and profitability can be analyzed through a range of standard and advanced reports.

Beyond the base features, RepairQ offers a wide variety of integrations with parts and supply vendors, protection plan fulfillment, expanded customer engagement tools, online reputation management, and payment processing. We offer every tool you might possibly need to start repairing cell phones, guns, bicycles, saxophones, or computers. If you can repair it, we can help you manage it.

RepairQ Overview

Pricing

Starting from
US$37,00/month

Pricing options

Free Trial
Subscription
Value for money

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly


RepairQ Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Brazil, Mexico
Supported Languages
English, French, Spanish

Media

A range of standard and advanced reports can be generated
Users can track and manage inventory and parts
The Qpop point of sale (POS) app enables users to capture customer signatures and process payments
Credit card payments can be processed and tracked
RepairQ video RepairQ screenshot: A range of standard and advanced reports can be generated RepairQ screenshot: Users can track and manage inventory and parts RepairQ screenshot: The Qpop point of sale (POS) app enables users to capture customer signatures and process payments RepairQ screenshot: Credit card payments can be processed and tracked

RepairQ Reviews

RepairQ Reviews

Overall rating
4,5
/
5
Excellent
8

Very good
4

Average
0

Poor
1

Terrible
0

Value for Money
4,4
Features
4,2
Ease of Use
4,3
Customer Support
4,5
92% recommended this app
Alicia W.

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.


Verified Reviewer

RepairQ review

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)


Ben S.

Frustrating in every aspect


Jeffrey J.

Easy to use

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.


Sam M.

An honest opinion

We love it.


Alicia W.
Industry: Retail
Company size: 51-200 Employees

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Used Daily for 2+ years
Reviewed on 2019/04/23
Review Source: Capterra

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Pros

Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Cons

Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Consumer Services
Company size: 201-500 Employees

RepairQ review

Used Daily for 2+ years
Reviewed on 2019/02/18
Review Source: Capterra

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Pros

- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed

Cons

- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ben S.
Industry: Information Technology & Services
Company size: 11-50 Employees

Frustrating in every aspect

Used Weekly for 1+ year
Reviewed on 2018/08/21
Review Source: Capterra

Pros

RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons

Glitches, poor UI, and more glitches.

Some Examples:

First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.

Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.

Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

Response from ServiceCentral Technologies

Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Jeffrey J.
Industry: Retail
Company size: 2-10 Employees

Easy to use

Used Daily for 1+ year
Reviewed on 2019/02/15
Review Source: Capterra

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Pros

Easy of use. QPOP is great with customized forms and forward facing information.

Cons

I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Response from ServiceCentral Technologies

Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sam M.
Industry: Retail
Company size: 2-10 Employees

An honest opinion

Used Daily for 2+ years
Reviewed on 2019/02/18
Review Source: Capterra

We love it.

Pros

It is powerful for inventory management.

Cons

The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Response from ServiceCentral Technologies

Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 13 user ratings
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RepairQ Pricing

RepairQ Pricing

Starting from
US$37,00/month
Free Trial
Subscription
Value for money

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

Value for Money
4,4/5
Based on 13 user ratings
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RepairQ Features

RepairQ Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 13 user ratings
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Categories

Additional information for RepairQ

Additional information for RepairQ

Key features of RepairQ

  • Accounting journals
  • Automatic notifications
  • Billable hours tracking
  • Business intelligence
  • Custom reporting
  • Customer loyalty programs
  • Customer relationship management (CRM)
  • Customer trade-ins
  • Drip marketing campaigns
  • Employee roles & permissions
  • Integrated ordering
  • Integrated supplier catalogs
  • Multi-item bundles
  • Parts & inventory management
  • Payment processing
  • Payment reminders
  • Performance tracking
  • Point of sale (POS)
  • Real-time reporting
  • Repair & service tracking
  • Repair ticket tracking
  • Signature capture
  • Standard & advanced business intelligence (BI) reports
  • Store credit
  • Supplier catalog upload

Benefits

  • Customer devices can be purchased for refurbishment and resale, with users able to capture waivers, refurbish purchased items, track state-mandated hold times, measure the actual cost of goods, and calculate profit when reselling.

  • For device repairs, users can track customers, technicians, devices, parts, labor, and order resolutions, reworks, and turnaround times, with technician and team performance reporting, and insights into service profitability.

  • Real-time reporting allows users to track account health, and users can apply payments to invoices, record payments as credit for future use, and send payment reminders for outstanding balances.

  • Inventory and parts can be tracked across the business, with users able to manage serialized stock and track multiple suppliers by SKU, view SKUs requiring reordering, manage purchasing and receiving, track RMA items, and more.

  • RepairQ FAQs

    RepairQ FAQs

    Below are some frequently asked questions for RepairQ.

    Q. What type of pricing plans does RepairQ offer?

    RepairQ offers the following pricing plans:

    Starting from: US$37,00/month

    Pricing model: Subscription

    Free Trial: Available

    Essential - $37 Per Location | Billed in USD Monthly Advanced - $62 Per Location | Billed in USD Monthly Professional - $75 Per Location | Billed in USD Monthly

    Q. What are the main features of RepairQ?

    RepairQ offers the following features:

    • Accounting journals
    • Automatic notifications
    • Billable hours tracking
    • Business intelligence
    • Custom reporting
    • Customer loyalty programs
    • Customer relationship management (CRM)
    • Customer trade-ins
    • Drip marketing campaigns
    • Employee roles & permissions
    • Integrated ordering
    • Integrated supplier catalogs
    • Multi-item bundles
    • Parts & inventory management
    • Payment processing
    • Payment reminders
    • Performance tracking
    • Point of sale (POS)
    • Real-time reporting
    • Repair & service tracking
    • Repair ticket tracking
    • Signature capture
    • Standard & advanced business intelligence (BI) reports
    • Store credit
    • Supplier catalog upload

    Q. Who are the typical users of RepairQ?

    RepairQ has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does RepairQ support?

    RepairQ supports the following languages:

    English, French, Spanish

    Q. What type of pricing plans does RepairQ offer?

    RepairQ has the following pricing plans:

    Subscription

    Q. Does RepairQ support mobile devices?

    We do not have any information about what devices RepairQ supports

    Q. What other apps does RepairQ integrate with?

    RepairQ integrates with the following applications:

    QuickBooks Online

    Q. What level of support does RepairQ offer?

    RepairQ offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs