Health Cloud

Patient relationship management software in the Cloud

About Health Cloud

Health Cloud by Salesforce is a cloud-based healthcare CRM and patient management solution which enables collaboration between healthcare providers, payers, and patients. The software is built on Salesforce’s CRM platform and specifically designed to meet the needs of the healthcare industry.

Health Cloud Empower enables care providers, including care coordinators, hospice care, home nurses, and patients’ family members, to engage with care teams using any internet-enabled device. Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients by caregivers, and Care Plan Tasks let care providers assign tasks to patients on-the-go. Permissions can be managed to control access to patient data, ensuring personal medical information is kept secure.

Concurrent Care Plans allow multiple teams with disparate expertise and workflows to collaborate and build relationships across care teams. Care providers can assign multiple care plans for comorbid patients to different care teams to provide more personalized care journeys. Health Cloud also automatically calculates patient risk scores based on the Center for Medicaid Services Hierarchical Condition Category (CMS-HCC) model, allowing providers to view risk across patient populations. The customizable risk dashboards give providers insight into the populations they serve, and enable the provision of targeted preventative care to the patients most in need.


Key benefits of Health Cloud

  • Patient management tools, such as the Today Page which automatically prioritizes patients, enable care teams and providers to focus on the tasks and patients requiring the most attention.

  • A secure patient community can be created using drag-and-drop tools, connecting entire care teams across all internet-enabled devices.

  • Healthcare professionals can select patient plans, view care teams, and assign tasks from any device, with concurrent care plans allowing the creation and assignment of different care plans to various teams, for the care of patients with multiple medical issues.

  • Care Team Lists allow caregivers to view and communicate with care teams, the Care Plan Selector enables the assignment of care plans to patients, and Care Plan Tasks let care providers assign tasks to patients on-the-go.

  • Health Cloud automatically calculates risk scores for all patients based on the industry standard CMS-HCC model, and providers can view risk across patient populations in customizable dashboards, enabling the provision of care to the patients who need it most.

  • Images

    Health Cloud Software - Salesforce Health Cloud enables collaboration between healthcare professionals, providers, and patients, across devices
    Health Cloud Software - Care plans can be created, assigned, and managed, and patient health timelines record diagnoses, medications, appointments, and more
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    Health Cloud Software - Salesforce Health Cloud enables collaboration between healthcare professionals, providers, and patients, across devices
    Health Cloud Software - Care plans can be created, assigned, and managed, and patient health timelines record diagnoses, medications, appointments, and more

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    Ease of Use

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    Reviews

    Overall rating

    4,6 /5
    (5)
    Value for Money
    4,4/5
    Features
    4,4/5
    Ease of Use
    4,8/5
    Customer Support
    4,6/5

    Already have Health Cloud?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 5
    Verified Reviewer
    Overall rating
    • Company size: 501–1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Extremely customizable and scalable.

    Reviewed on 2018/02/26

    Pros

    Meets the needs of multiple departments across provider organizations. Highly customizable and robust data capabilities.

    Cons

    Integration out of the box is somewhat limited but anything can be built. Storage costs & licensing.

    Jamey
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Future of healthcare data management

    Reviewed on 2023/06/08

    Pros

    Ease of integration into our workplace and staff satisfaction.

    Cons

    Process of switching to a new system and staff orientation.

    Psalm
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    The new upgrades to lightning experience for pt call logs have been an easy transition

    Reviewed on 2018/04/24

    I feel comfortable recommending this product to any office. I think they would be able to use the...

    I feel comfortable recommending this product to any office. I think they would be able to use the templates and customization to suit the offices' needs.

    Pros

    The format s easier to read, less eye strain. The colors are easy to distinguish from the font color. I spend a lot of the time in front of the computer.

    Cons

    almost too cute icons, Some of the transitions have these little cartoons. Maybe this is targeting the younger workforce.

    Madhur
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Salesforce Health Cloud - 1 single place for entire Health Management system

    Reviewed on 2023/01/14

    Awesome. Easy out the entire cycle.

    Awesome. Easy out the entire cycle.

    Pros

    Once you buy this product, best thing you got everything on a single platform related to health management.

    Cons

    Its a little expensive but worth it as now everything is managed on single platform.

    Ayush
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    One of the best health service cloud. Beautiful SaaS.

    Reviewed on 2018/03/28

    Pros

    1. Ease of use and Design. We don't have to train people to use Health cloud.
    2. Very Scalable and many sales force features can be embedded.

    Cons

    I felt a price is bit high as compared to SaaS products. More functionality like auto scrapping would be really useful anyday.

    Health Cloud FAQs

    Below are some frequently asked questions for Health Cloud.

    Health Cloud offers the following pricing plans:

    • Starting from: US$300,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Health Cloud Enterprise: $300/user/month (billed annually). Health Cloud Unlimited: $450/user/month (billed annually).

    Health Cloud has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Health Cloud supports the following languages:

    English

    Health Cloud supports the following devices:

    We do not have any information about what integrations Health Cloud has

    Health Cloud offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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