Ideagen DevonWay

About Ideagen DevonWay
DevonWay Asset, Quality, Safety, and Work Management software for highly regulated industries enables organizations to operate more efficiently and safely. Available in the cloud or on premise, DevonWay products collect, manage workflows for, analyze, and report on operational data while ensuring compliance to regulations and standards. Combining out-of-the-box production readiness with no-code configurability, DevonWay products meet customers' unique requirements with enterprise-grade security and scalability.
Besides helping with ISO 9001 and other compliance standards, DevonWay's web-based, scalable architecture and no per-user pricing makes the solution deployable to entire user communities, encouraging a culture of quality, safety, and continuous improvement.
Key benefits of Ideagen DevonWay
✓ 100% implementation successwith no-code, highly configurable products
✓ Business intelligence built-in: reporting, trending, trigger-based notifications, alerts
✓ DevonWay Mobile on iOS, Windows, and Android–online and offline–with user-friendly features like mobile procedures and forms, geolocation, image mark-up, and much more
✓ SaaS-hosted or customer-hosted, with no difference in functionality
✓ Interoperability with other systems through an open REST API
✓ Usage-based pricing (not user-based), so everyone can have access without additional cost
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Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Productivity Software
Reviewed on 2018/11/30
It's been an excellent experience with Devonway. We need to track multi-million $ productivity...
It's been an excellent experience with Devonway. We need to track multi-million $ productivity improvement projects across the globe and Devonway has made that seamless.
Pros
Very easy to implement. Good user interface. Easy to learn and use - very intuitive.
Cons
Reporting module took a lot of time to get right.
Response from Ideagen
Mark, thanks so much for your overwhelmingly positive review of DevonWay. Our teams are very focused on building products with ease of use in mind so we're delighted to have hit the mark with such a large number of global users and projects at GE!
- Industry: Utilities
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
High earned value for your clicks and key strokes.
Reviewed on 2017/02/05
I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had...
I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels.
Pros:
Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system.
Recommendations:
Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.
Response from Ideagen
Great recommendations for organizations taking their continuous improvement to the next level to increase efficiency and performance! We appreciate you sharing your broad experience with the DevonWay platform!
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Powerful, but not always user friendly - improving, though
Reviewed on 2017/09/07
Trending and tracking functions are excellent.
Trending and tracking functions are excellent.
Pros
Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.
Cons
User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.
Response from Ideagen
We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!
- Industry: Government Administration
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater...
Reviewed on 2017/09/05
Ease in usage. The software is intuitive.
Ease in usage. The software is intuitive.
Pros
We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.
Cons
I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.
Response from Ideagen
Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Long-time user of DevonWay products. Apprecite continuous improvement.
Reviewed on 2017/06/02
Helps us run our business and collaborate with hundredsof people from around the country.
Helps us run our business and collaborate with hundredsof people from around the country.
Pros
The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.
Cons
There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.
Response from Ideagen
Jim, thanks so much for both your positive review and feedback. We did take your suggestion to heart and did implement context sensitive help and online documentation. You are right, the needs for casual and advanced users are different so we kept this in mind as well and continue to design and develop ease of use for users at all levels. Thanks so much for your continued support of DevonWay and allowing us to be of service to the alliance!
Ideagen DevonWay FAQs
Below are some frequently asked questions for Ideagen DevonWay.Q. What type of pricing plans does Ideagen DevonWay offer?
Ideagen DevonWay offers the following pricing plans:
- Free Trial: Not Available
Contact Ideagen DevonWay directly for pricing information.
Q. Who are the typical users of Ideagen DevonWay?
Ideagen DevonWay has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Ideagen DevonWay support?
Ideagen DevonWay supports the following languages:
English
Q. Does Ideagen DevonWay support mobile devices?
Ideagen DevonWay supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Ideagen DevonWay integrate with?
We do not have any information about what integrations Ideagen DevonWay has
Q. What level of support does Ideagen DevonWay offer?
Ideagen DevonWay offers the following support options:
Knowledge Base, Phone Support, 24/7 (Live rep)
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