DevonWay

DevonWay

Quality, work, and safety management software

4.6/5 (30 reviews)

DevonWay Overview

Trusted by organizations like Biogen, GE, and Los Alamos, DevonWay's Quality, Work, and Safety Management applications help large enterprises continuously improve their operations by tailoring their implementation to unique business rules, data, and workflow. DevonWay customers typically purchase the software to automate manual processes (e.g. Excel), fill a gap in an existing system, or replace their aging, inflexible QMS.

Besides helping with ISO 9001 and other compliance standards, DevonWay's web-based, scalable architecture and no per-user pricing makes the solution deployable to entire user communities, encouraging a culture of quality, safety, and continuous improvement.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

DevonWay Reviews

Overall rating
4.6/5
100% positive reviews
19
Excellent
11
Very good
0
Average
0
Poor
0
Terrible

High earned value for your clicks and key strokes.

Used Daily for 2+ years
Reviewed on 2/5/2017
Review Source: Capterra

I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels.
Pros:
Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system.
Recommendations:
Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.

Response from DevonWay

Great recommendations for organizations taking their continuous improvement to the next level to increase efficiency and performance! We appreciate you sharing your broad experience with the DevonWay platform!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater Expert.

Used Daily for 2+ years
Reviewed on 9/5/2017
Review Source: Capterra

Ease in usage. The software is intuitive.

Pros

We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.

Cons

I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Response from DevonWay

Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Long-time user of DevonWay products. Apprecite continuous improvement.

Used Daily for 2+ years
Reviewed on 6/2/2017
Review Source: Capterra

Helps us run our business and collaborate with hundredsof people from around the country.

Pros

The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.

Cons

There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Response from DevonWay

Jim, thanks so much for both your positive review and feedback. We did take your suggestion to heart and did implement context sensitive help and online documentation. You are right, the needs for casual and advanced users are different so we kept this in mind as well and continue to design and develop ease of use for users at all levels. Thanks so much for your continued support of DevonWay and allowing us to be of service to the alliance!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Devonway for Observations

Used Daily for 1+ year
Reviewed on 11/27/2018
Review Source: Capterra

We are using Devonway as a central point for observations in our fleet. This allows for everyone in our multi-plant fleet to be on the same page in relation to observations. We are all using the same criteria for observations. This also allows for easy comparison and trending across multiple sites in multiple performance areas. This allows for a collective look at how the fleet is doing and the ability to break that down into individual sites, even though we're scattered across the country. This also allows for easy access to data from nearly everyone in the fleet. This has led to less siloing in our departments and plants.

Devonway is also used for the Performance Indicators for our fleet as well, for similar reasons.

Pros

The program is highly customizable. The interface is very simple and user friendly, even a first time user can find their way around with little instruction.

Cons

In-depth reports and analysis do take time to learn. If you're not familiar with some basic functions and features of the system, you may not have the data you think you have.
The custom reports and specialty features do take some tweaking to get right. That also leads to those reports being very specific and not easily altered in the future.

Response from DevonWay

Jared, thanks so much for sharing your experience with DevonWay. You're right, the DevonWay products are built with users of various levels of experience in mind allowing users to get up and running with minimal training. On the flip side, more advanced users can really dig into data with more powerful reporting tools. We're thrilled to help Entergy realize the benefits of cloud solutions to standardize your programs and easily report results at all levels.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

The software is powerful and saves time. Very easy to use and fast.

Used Daily for 2+ years
Reviewed on 5/25/2017
Review Source: Capterra

Easy application for 2000 workers. Powerful database. Automated trending and notification. Daily automatic reports. Automatic email of new assignments and assignments coming due. Real time support if needed.

Pros

It is very versatile and easy to use. The more you use it, the more you think of "what if I could do this" and soon you are doing exactly that. The technical support considers every question a possibility and they are same day innovators. The software has modules for a wide variety of enterprise applications, and each will provide notifications and information to you automatically by email if you wish.

Cons

The applications to iPhone are just being developed, and sometimes in that application are difficult to navigate in. But that is improving. Looking forward to not typing some day, just talking to it. They don't yet have a "Siri" like feature, but they are as close as the phone.

Response from DevonWay

Thanks for such a glowing review! We can't wait to show you the really exciting products we've introduced this year showcasing mobility!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

DevonWay Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact DevonWay directly for pricing information.

DevonWay Features

  • API
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Reporting & Statistics

  • Access Control
  • Activity Dashboard
  • Compliance Management
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Third Party Integration
  • Workflow Management

Additional information for DevonWay

Key features of DevonWay

  • API
  • API availability
  • Action item tracking
  • Action management
  • Activity tracking
  • Ad hoc analysis
  • Ad hoc reporting
  • Administrative reporting
  • Alerts / escalation
  • Assessment management
  • Assignment management
  • Assignment tracking
  • Audit management
  • Audit trail
  • Automated alerts & notifications
  • Automatic notifications
  • Automatic reminders
  • Business intelligence
  • Change management
  • Completion tracking
  • Configurable workflow
  • Configurable workflow
  • Corrective actions
  • Corrective actions (CAPA)
  • Custom forms
  • Customer complaints management
  • Customer compliant tracking
  • Customizable fields
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Document approval
  • Document management
  • Document review
  • Document tracking
  • Drag & drop interface
  • Email alerts
  • Email notifications
  • Enterprise search & ad-hoc reporting
  • Field-level history tracking
  • Government compliance
  • History tracking
  • ISO management
  • ISO standards management
  • Issue management
  • Issue tracking
  • Lessons learned
  • Mobile alerts
  • Mobile integration
  • Non-conformance tracking
  • OSHA management
  • Process management
  • Project management
  • RESTful web services API
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Risk assessment
  • Risk management
  • Role- and authority-based security
  • Role-based permissions
  • Rules-based workflow
  • Search functionality
  • Task management
  • Training management
  • Training record management
  • Trend analysis
  • Trend tracking

Benefits

100% configurable (data, workflow, business rules); ad hoc graphical reporting tool; in-memory search engine; fully integrated trending capability; automated alerts and notifications; full audit trail; multi-org support; native mobile apps for iOS & Android; REST API; no per-user pricing

DevonWay FAQs

Below are some frequently asked questions for DevonWay.

Q. What type of pricing plans does DevonWay offer?

DevonWay offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact DevonWay directly for pricing information.

Q. What are the main features of DevonWay?

DevonWay offers the following features:

  • API
  • API availability
  • Action item tracking
  • Action management
  • Activity tracking
  • Ad hoc analysis
  • Ad hoc reporting
  • Administrative reporting
  • Alerts / escalation
  • Assessment management
  • Assignment management
  • Assignment tracking
  • Audit management
  • Audit trail
  • Automated alerts & notifications
  • Automatic notifications
  • Automatic reminders
  • Business intelligence
  • Change management
  • Completion tracking
  • Configurable workflow
  • Configurable workflow
  • Corrective actions
  • Corrective actions (CAPA)
  • Custom forms
  • Customer complaints management
  • Customer compliant tracking
  • Customizable fields
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Document approval
  • Document management
  • Document review
  • Document tracking
  • Drag & drop interface
  • Email alerts
  • Email notifications
  • Enterprise search & ad-hoc reporting
  • Field-level history tracking
  • Government compliance
  • History tracking
  • ISO management
  • ISO standards management
  • Issue management
  • Issue tracking
  • Lessons learned
  • Mobile alerts
  • Mobile integration
  • Non-conformance tracking
  • OSHA management
  • Process management
  • Project management
  • RESTful web services API
  • Real time analytics
  • Real time notifications
  • Real time reporting
  • Reporting & statistics
  • Risk assessment
  • Risk management
  • Role- and authority-based security
  • Role-based permissions
  • Rules-based workflow
  • Search functionality
  • Task management
  • Training management
  • Training record management
  • Trend analysis
  • Trend tracking

Q. Who are the typical users of DevonWay?

DevonWay has the following typical customers:

Large Enterprises

Q. What languages does DevonWay support?

DevonWay supports the following languages:

English

Q. What type of pricing plans does DevonWay offer?

DevonWay has the following pricing plans:

Subscription

Q. Does DevonWay support mobile devices?

DevonWay supports the following devices:

Android, iPhone, iPad

Q. What other apps does DevonWay integrate with?

We do not have any information about what integrations DevonWay has

Q. What level of support does DevonWay offer?

DevonWay offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternative Products