Coherent

CMMS, facility, asset, and equipment management software

About Coherent

Coherent is a modular software for managing work orders, asset tracking, equipment maintenance, room scheduling, and more. The software is suitable for use across a range of industries, including parks and recreation, hotels, resorts, and casinos, facilities and property management, universities and school districts, churches, hospitals, municipal government, retirement homes, arenas and stadiums, plant operations, and many others.

Coherent’s built-in dashboards and calendars allow managers to plan and track work, and view key performance metrics across multiple sites. Monthly, weekly, and daily calendars are included, and work items can be filtered by site, technician, equipment type, status, department, and vendor. Users can submit work requests via web portal, email, or smartphone, with notifications automatically sent to managers for new requests. Managers can assign work items to vendors, technicians, or teams, and status updates are delivered to users when work is completed.

The Maintenance Advisor identifies and monitors key metrics including user logins and technician work completion, and generates suggestions designed to improve operational usage and deployment. A self-service portal allows vendors to submit hourly or fixed price bids for tasks, and record work performed and any associated costs. Key performance metrics can also be tracked to evaluate vendor performance. Coherent’s search tool enables users to locate work items, and pre-built queries can be utilized alongside custom filters to track tasks and costs by equipment type, site, technician, vendor, project, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Coherent

  • Technicians, managers, and administrators can track work tasks and scheduled preventative maintenance in the daily, weekly, and monthly calendars, with the ability to filter calendars by site, technician, department, vendor, equipment, work type, and more.

  • Users can submit work requests via web portal, email, or smartphone, and managers can approve and assign work items to vendors, technicians, or teams, with automatic status update notifications.

  • The vendor portal allows vendors to submit fixed price or hourly bids for tasks, and record the work performed and associated costs for each work order.

  • Users are presented with a role-based interface which displays all the features required to perform daily tasks.

  • Pre-built queries allow users to track routine tasks, and users can employ searches to track costs via equipment, equipment type, technician, department, site, vendor, or project, and create custom filters to refine search results.

  • Devices

    Business size

    S M L

    Markets

    Antigua & Barbuda, Barbados, Bahamas, Canada, Cuba, Dominica, Dominican Republic, Grenada, Haiti, St. Kitts & Nevis, St. Lucia, Montserrat, Turks & Caicos Islands, Trinidad & Tobago, United States, US Virgin Islands

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Coherent Software - The dashboard gives users an overview of key performance metrics for multiple sites
    Coherent Software - Work orders can be tracked by site, technician, priority, and more
    Coherent Software - Work items can be filtered according to multiple criteria
    Coherent Software - Custom filters can be created and saved for future use
    Coherent Software - The Maintenance Advisor generates suggestions designed to improve operational usage
    Coherent Software - Preventative maintenance can be scheduled
    Coherent Software - Users can track all open, overdue, and top priority issues
    Coherent Software - Technician calendars can be shared with other users
    View 9 more
    Coherent video
    Coherent Software - The dashboard gives users an overview of key performance metrics for multiple sites Coherent Software - Work orders can be tracked by site, technician, priority, and more Coherent Software - Work items can be filtered according to multiple criteria Coherent Software - Custom filters can be created and saved for future use Coherent Software - The Maintenance Advisor generates suggestions designed to improve operational usage Coherent Software - Preventative maintenance can be scheduled Coherent Software - Users can track all open, overdue, and top priority issues Coherent Software - Technician calendars can be shared with other users

    Features

    Total features of Coherent: 36

    • Activity Dashboard
    • Alerts/Notifications
    • Asset Tracking
    • Billing & Invoicing
    • Calendar Management
    • Commercial Properties
    • Contract/License Management
    • Cost Tracking
    • Customizable Forms
    • Customizable Reports
    • Dispatch Management
    • Equipment Tracking
    • Historical Reporting
    • Inventory Control
    • Inventory Management
    • Job Management
    • Key & Lock Management
    • Maintenance Scheduling
    • Mobile Access
    • Monitoring
    • Multi-Location
    • Preventive Maintenance
    • Purchase Order Management
    • Quotes/Estimates
    • Recurring Appointments
    • Residential Properties
    • Role-Based Permissions
    • Scheduling
    • Search/Filter
    • Service History
    • Task Scheduling
    • Technician Management
    • Vendor Management
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management

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    Reviews

    Overall rating

    4,2 /5
    (5)
    Value for Money
    4/5
    Features
    4/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have Coherent?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Fatma H.
    Overall rating
    • Industry: Retail
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great value

    Reviewed on 2017/08/14

    Ease of use and ease of set up. Very self explanatory and easy to implement. I have over 100 users...

    Ease of use and ease of set up. Very self explanatory and easy to implement. I have over 100 users and I've never once had to provide any direction as to how the work order entry functions.

    Pros

    One of the most valuable feature is that all of the data can be exported into a CSV so robust reporting can be created.

    Cons

    The limited reporting capability - I would like to see more analytics in the reporting, but for the value, it's still a fantastic product.

    Tracy J.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Coherent is a great work order program for our agency

    Reviewed on 2017/08/21

    Pros

    Easy use of software,
    reporting capabilities
    Can easily modify to meet our needs
    ED can log it to see what w/o were created, how long to repair, who did the work

    Cons

    Cant say anything. Should there be an issue or something we are trying to get out of the program, Jonathan is always helpful w/ the Coherent program.
    Only possible con; we cannot merge with our housing software programs to have a corresponding work order attached to a specific unit

    Dorothy L.
    Overall rating
    • Industry: Religious Institutions
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    We use this only to schedule rooms for meetings.

    Reviewed on 2017/09/12

    printed schedule for security, maintenance and office staff

    printed schedule for security, maintenance and office staff

    Pros

    Because we only use this to schedule meeting rooms, we have found that it suits our purpose. Looking into eventually using to schedule van usage.

    Cons

    rooms, when added, are not in numerical or alpha order. must go down list. This takes up too much time.

    Darlene D.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Coherent Work Order Requests

    Reviewed on 2015/02/16

    Coherent is a highly recommended, user-friendly and effective tool for any facilities maintenance...

    Coherent is a highly recommended, user-friendly and effective tool for any facilities maintenance group. It has tailored its Work Order Interface with specific features to meet the requirements of our organization's Maintenance Unit. The scheduling and management of all day-to-day activities are now better organized and all work requests are facilitated in a more efficient and timely manner.

    Michael C.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Coherent Is Great For My Facility

    Reviewed on 2015/03/27

    The Pros - coherent is always there for you with technical support. When you call , you get a tech...

    The Pros - coherent is always there for you with technical support. When you call , you get a tech to walk you through problems or if none are available , you get a call back usually within the hour.

    Showing 5 reviews of 5 Read all reviews

    Coherent FAQs

    Below are some frequently asked questions for Coherent.

    Coherent offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Contact Synergy Information Systems for full pricing information.

    Coherent has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Coherent supports the following languages:

    English

    Coherent supports the following devices:

    Coherent integrates with the following applications:

    Premise

    Coherent offers the following support options:

    Phone Support, 24/7 (Live rep), Chat

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