Coherent

Coherent

CMMS, facility, asset, and equipment management software

(5 reviews)

Coherent Overview

Coherent is a modular software for managing work orders, asset tracking, equipment maintenance, room scheduling, and more. The software is suitable for use across a range of industries, including parks and recreation, hotels, resorts, and casinos, facilities and property management, universities and school districts, churches, hospitals, municipal government, retirement homes, arenas and stadiums, plant operations, and many others.

Coherent’s built-in dashboards and calendars allow managers to plan and track work, and view key performance metrics across multiple sites. Monthly, weekly, and daily calendars are included, and work items can be filtered by site, technician, equipment type, status, department, and vendor. Users can submit work requests via web portal, email, or smartphone, with notifications automatically sent to managers for new requests. Managers can assign work items to vendors, technicians, or teams, and status updates are delivered to users when work is completed.

The Maintenance Advisor identifies and monitors key metrics including user logins and technician work completion, and generates suggestions designed to improve operational usage and deployment. A self-service portal allows vendors to submit hourly or fixed price bids for tasks, and record work performed and any associated costs. Key performance metrics can also be tracked to evaluate vendor performance. Coherent’s search tool enables users to locate work items, and pre-built queries can be utilized alongside custom filters to track tasks and costs by equipment type, site, technician, vendor, project, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

Canada, Latin America, United States

Supported Languages

English

Coherent Reviews

Overall rating
0/5
80% positive reviews
2
Excellent
2
Very good
1
Average
0
Poor
0
Terrible
Tracy J.

Coherent is a great work order program for our agency

Used Daily for 2+ years
Reviewed on 2017/08/21
Review Source: Capterra

Pros

Easy use of software,
reporting capabilities
Can easily modify to meet our needs
ED can log it to see what w/o were created, how long to repair, who did the work

Cons

Cant say anything. Should there be an issue or something we are trying to get out of the program, Jonathan is always helpful w/ the Coherent program.
Only possible con; we cannot merge with our housing software programs to have a corresponding work order attached to a specific unit

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Fatma H.

Great value

Used Daily for 2+ years
Reviewed on 2017/08/14
Review Source: Capterra

Ease of use and ease of set up. Very self explanatory and easy to implement. I have over 100 users and I've never once had to provide any direction as to how the work order entry functions.

Pros

One of the most valuable feature is that all of the data can be exported into a CSV so robust reporting can be created.

Cons

The limited reporting capability - I would like to see more analytics in the reporting, but for the value, it's still a fantastic product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dorothy L.

We use this only to schedule rooms for meetings.

Used Daily for 2+ years
Reviewed on 2017/09/12
Review Source: Capterra

printed schedule for security, maintenance and office staff

Pros

Because we only use this to schedule meeting rooms, we have found that it suits our purpose. Looking into eventually using to schedule van usage.

Cons

rooms, when added, are not in numerical or alpha order. must go down list. This takes up too much time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Darlene D.

Coherent Work Order Requests

Reviewed on 2015/02/16
Review Source: Capterra

Coherent is a highly recommended, user-friendly and effective tool for any facilities maintenance group. It has tailored its Work Order Interface with specific features to meet the requirements of our organization's Maintenance Unit. The scheduling and management of all day-to-day activities are now better organized and all work requests are facilitated in a more efficient and timely manner.

Rating breakdown

Ease of Use
Customer Support

Michael C.

Coherent Is Great For My Facility

Reviewed on 2015/03/27
Review Source: Capterra

The Pros - coherent is always there for you with technical support. When you call , you get a tech to walk you through problems or if none are available , you get a call back usually within the hour.

Rating breakdown

Ease of Use
Customer Support

Coherent Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription

Contact Synergy Information Systems for full pricing information.

Coherent Features

  • Activity Dashboard
  • Automatic Notifications
  • Customizable Reporting
  • Monitoring

  • API
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Coherent

Key features of Coherent

  • Asset tracking
  • Checklists
  • Custom filters
  • Customizable forms
  • Customizable reporting
  • Email notifications
  • Equipment health scorecards
  • Executive dashboard
  • Job in progress tracking
  • Knowledge base
  • Multi-site support
  • Performance tracking
  • Planning calendar
  • Predefined service categories
  • Preventative maintenance task library
  • Project cost tracking
  • Purchase orders
  • Recurring events
  • Repair history
  • Role based usage
  • Service history tracking
  • System level monitoring
  • Task planning
  • Task scheduling
  • Task tracking
  • Technician management
  • Vendor management
  • Vendor portal
  • Warranty tracking
  • Work filtering
  • Work order management
  • Work request management

Benefits

  • Technicians, managers, and administrators can track work tasks and scheduled preventative maintenance in the daily, weekly, and monthly calendars, with the ability to filter calendars by site, technician, department, vendor, equipment, work type, and more.

  • Users can submit work requests via web portal, email, or smartphone, and managers can approve and assign work items to vendors, technicians, or teams, with automatic status update notifications.

  • The vendor portal allows vendors to submit fixed price or hourly bids for tasks, and record the work performed and associated costs for each work order.

  • Users are presented with a role-based interface which displays all the features required to perform daily tasks.

  • Pre-built queries allow users to track routine tasks, and users can employ searches to track costs via equipment, equipment type, technician, department, site, vendor, or project, and create custom filters to refine search results.

  • Coherent FAQs

    Below are some frequently asked questions for Coherent.

    Q. What type of pricing plans does Coherent offer?

    Coherent offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Synergy Information Systems for full pricing information.

    Q. What are the main features of Coherent?

    Coherent offers the following features:

    • Asset tracking
    • Checklists
    • Custom filters
    • Customizable forms
    • Customizable reporting
    • Email notifications
    • Equipment health scorecards
    • Executive dashboard
    • Job in progress tracking
    • Knowledge base
    • Multi-site support
    • Performance tracking
    • Planning calendar
    • Predefined service categories
    • Preventative maintenance task library
    • Project cost tracking
    • Purchase orders
    • Recurring events
    • Repair history
    • Role based usage
    • Service history tracking
    • System level monitoring
    • Task planning
    • Task scheduling
    • Task tracking
    • Technician management
    • Vendor management
    • Vendor portal
    • Warranty tracking
    • Work filtering
    • Work order management
    • Work request management

    Q. Who are the typical users of Coherent?

    Coherent has the following typical customers:

    Mid Size Business

    Q. What languages does Coherent support?

    Coherent supports the following languages:

    English

    Q. What type of pricing plans does Coherent offer?

    Coherent has the following pricing plans:

    Subscription

    Q. Does Coherent support mobile devices?

    We do not have any information about what devices Coherent supports

    Q. What other apps does Coherent integrate with?

    Coherent integrates with the following applications:

    Premise

    Q. What level of support does Coherent offer?

    Coherent offers the following support options:

    Phone Support