Pure Chat
About Pure Chat
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Free chat software for organization
Reviewed on 2018/09/24
Pros
The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.
Cons
Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live chat made easy and affordable
Reviewed on 2021/01/06
I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of...
I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.
Pros
I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.
Cons
I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Why offer an app when it doesn't work?
Reviewed on 2017/01/25
I am away from my desk a lot, so I use the app so that I am still available to chat with on my...
I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.
Pros
I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.
Cons
EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Definitely recommend
Reviewed on 2017/12/07
Pros
With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.
Cons
Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.
- Industry: Higher Education
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Make's livechat so simple
Reviewed on 2018/11/22
Pros
Super easy to use live-chat software. Seamless integration between PC and mobile
Cons
I've yet to find any cons to this software.
Pure Chat FAQs
Below are some frequently asked questions for Pure Chat.Q. What type of pricing plans does Pure Chat offer?
Pure Chat offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month
Q. Who are the typical users of Pure Chat?
Pure Chat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Pure Chat support?
Pure Chat supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Pure Chat support mobile devices?
Pure Chat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Pure Chat integrate with?
Pure Chat integrates with the following applications:
Google Analytics 360, HubSpot CRM, Keap, Shopify, Squarespace, Weebly, WordPress, Zapier
Q. What level of support does Pure Chat offer?
Pure Chat offers the following support options:
Email/Help Desk, FAQs/Forum, Chat
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