About Quantum Metric

Brands are working to deliver great experiences through an ecosystem of tools, but with infinite variables and siloed data, the path to success can feel complex and tangled. How do you know where to start?

Quantum Metric automatically surfaces technical and behavioral insights, driving unparalleled visibility into every digital customer interaction securely and at scale. The analytics platform prioritizes opportunities based on business impact, ensuring maximum efficiency and organizational CX alignment.

Key benefits of Quantum Metric

Impact-based Prioritization - Quantify and prioritize digital experience opportunities by business impact to align your team on addressing those that will yield the greatest return on effort.

Unified View of Customer Experience - From a high-level aggregate view down to the singular details, examine the full experience and even view individual customer experiences with session replay.

Automated Insights - With out-of-the-box behavioral metrics, get alerted to where your customers are experiencing friction, why, and what to do next.

Security & Performance at Scale - With unparalleled military-grade encryption and the power of Google Cloud, the platform assures total data protection while surfacing real-time insights from massive amounts customer data.

Ecosystem Integrations - Quantum Metric’s cohesive digital experience environment is built through best in class partnerships and bidirectional integrations.

Devices

Business size

S M L

Markets

Canada, United Kingdom, United States

Supported Languages

English

Images

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Quantum Metric video Quantum Metric screenshot: Quantum Metric screenshot: Quantum Metric screenshot:

Features

Total features of Quantum Metric: 30

  • API
  • Activity Dashboard
  • Behavior Tracking
  • Behavioral Analytics
  • Conversion Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Dashboard
  • Dynamic Content
  • Element Analytics
  • Embeddable Maps
  • Keyword Tracking
  • Multi-Channel Data Collection
  • Multiple Site Management
  • Pageview Tracking
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Real Time Analytics
  • Referral Tracking
  • Reporting/Analytics
  • SSL Security
  • Secure Data Storage
  • Sentiment Analysis
  • Site Search Tracking
  • Territorial Mapping
  • Time on Site Tracking
  • User Interaction Tracking
  • Website Analytics

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Reviews

Overall rating

4,7 /5
(6)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
3,5/5
Customer Support
5/5

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Showing 5 reviews of 6
Michael K.
Overall rating
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good e-commerce analytics, but a high learning curve

Reviewed on 2020/04/14

Quantum Metric has improved our customer service and web development workflow. It has also helped...

Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months.

Pros

The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.

Cons

It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them.

Bryce M.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's the non-analytics platform to solve actual analytics problems

Reviewed on 2017/10/23

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros

-It closes a lot of gaps between analytics platforms and actual user's experiences.
-Allows us to quickly pinpoint issues before they get out of hand.
-Helps us Find issues we never knew existed
-Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience.
-Chuck Norris MIGHT be the real CEO...

Cons

-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Response from Quantum Metric

Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues.

Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

Andrei L.
Overall rating
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent software for client management based on big data and artificial intelligence

Reviewed on 2018/03/01

Pros

There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons

Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

Verified Reviewer
Overall rating
  • Industry: Retail
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I would happily give 6 stars if I could

Reviewed on 2017/10/20

Pros

Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus

Cons

It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the

Response from Quantum Metric

Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!

Mitchell H.
Overall rating
  • Industry: Entertainment
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

All the knowledge.

Reviewed on 2019/05/23

Whenever I have a question I start here to understand at scale what is happening and can dig into...

Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.

Pros

The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions.

Cons

Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!

Showing 5 reviews of 6 Read all reviews

Quantum Metric FAQs

Below are some frequently asked questions for Quantum Metric.

Quantum Metric offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Quantum Metric features

Quantum Metric has the following typical customers:

201-500, 501-1 000, 1 001+

Quantum Metric supports the following languages:

English

Quantum Metric supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Quantum Metric integrates with the following applications:

Qualtrics CoreXM

Quantum Metric offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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