WellnessLiving

WellnessLiving

Business management for the health & fitness industry

4.4/5 (138 reviews)

WellnessLiving Overview

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

WellnessLiving Reviews

Overall rating
4.4/5
86% positive reviews
98
Excellent
20
Very good
7
Average
3
Poor
10
Terrible
John W.

Great Interface, User Friendly But Has Glitches

Used Daily for 2+ years
Reviewed on 2019/05/24
Review Source: Capterra

Pros

My favorite thing about this software is that it's user friendly. Our entire staff finds it so much easier to learn and use than our former software (MindBodyOnline). The mobile version is also great and we love their free app. We don't waste the money for a branded app because their app allows you to be the only studio that your client will see when they login (unlike MINDBODY Connect). In the beginning, I also really liked the customer service. We have been using it for 2.5 years and got in early so they have been great to us.

Cons

My least favorite part is the reports. They are inconsistent, they don't often make sense, and they are lacking in sophistication. We used to run very extensive monthly KPIs with MINDBODY and now we often don't trust the data. This is a huge bummer.

Response from WellnessLiving Systems

Hi John!
Thanks so much for sharing your insightful review. We are obsessed with providing the best possible studio management solution, so it is awesome to hear that you are so satisfied after making the switch from MindBody to WellnessLiving. Having built ourselves from the ground up, we understand that small businesses cannot afford to be paying extra fees on top of extra fees just to access the basic features you need to run your business. That is why we provide every customer with every tool you need. Our customer service teams are always happy to help you with anything you need and it is great to know that you have had such positive interactions with them. Be sure to let a team member know about any issues you have with reports and perhaps we can help you find a solution. Also, let us know what new features and improvements you would like to see implemented so that we can start building them as soon as possible. Thank you for choosing WellnessLiving!
The WellnessLiving Team

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
John C.

Why Wellness Living is Better!

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

See Pros... the one thing that really stands out is the management of minors that do not have an email.

Pros

"What makes Wellness Living better? The answer was simple... Customer-centrics!" Here are 3 compelling reasons why Wellness Living is better than most other CRM's.

COST: As a business owner/operator R.O.I. is paramount. Wellness Living easily stood out amongst the others in this area. After evaluating close to a dozen other software platforms and the solutions they provide. Wellness Living easily stood out amongst the others in this area; from client management to business reporting.They pretty much have it all at a competitive price.

USER FRIENDLY: As a business provider of both adult & youth services from large group training to birthday parties, I could not find another platform that easily and accurately tracked children without the use of an email address. Their system easily allows one adult to manage the accounts of every other member of the family with one email. This was a game changer for me and my business! No other platform offered this option with the ease of use for me as an operator and for my customer. I would be remised if I didn't mention that the mobile app further substantiates my point. Our members can register themselves or their children from their smart phones in less than a minute.

3. SERVICE AND SUPPORT: Where can you find a CRM company that 1. Its support team truly knows the intricacies of their platform. 2. Is polite and professional. 3. Timely in their response. Well, look no further! Wellness Living handles all 3 points with ease.

Cons

As with any software platform that evolves with the growing needs of its customers. Wellness Living is no different. However, this is addressed in a timely fashion.

Response from WellnessLiving Systems

Hey John!
Thanks so much for your awesome review! As the startup business we once were, we understand that our customers need a cost-effective option to keep ahead of the competition, which is why we offer WellnessLiving for such an awesome price. We also understand that businesses of all types need to cater to their customers particular needs, as you do with your adult and youth clients, so we are so happy to hear that we have been able to help you serve your clients well with our unique options. It is awesome to know that our apps have allowed your clients to find an easy way to connect with your business. Our teams are so proud to help awesome businesses like yours serve local communities, and we are over the moon to know that you love working with us, too. We cannot wait to see how our companies continue to grow together. Thank you for choosing WellnessLiving!
The WellnessLiving Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Wanted Wellness Living to work for me

Used Daily for 1+ year
Reviewed on 2019/05/01
Review Source

I used this for personal training memberships and this system did not function. It started giving clients more sessions available to use when clients had not paid for sessions. It didn't give the correct amount of sessions clients paid for. The session counts vs how much client paid monthly were always wrong. This made for a huge nightmare financially and h to do every client manually on paper while paying Wellness Living. The support staff had no resolution "they're looking into it" "there's a problem with this and we're working on it" No fixes made, just band aids. Clients were frustrated in that they couldn't book due to difficulty - not easy system compared to others they had used for different companies. Clients got frustrated paying money then their session counts wrong. Clients got frustrated because the app always had a glitch or wasn't working right.
Many technical issues with Wellness Living and their support staff were hit or miss. I really wanted it to work because they have everything I need. But after 2 years and literally daily phone calls on client accounts, I switched companies.
I would not recommend Wellness Living. They are trying to do too much too fast and their system isn't working properly. This is for personal training and bootcamp businesses I have.

Pros

Affordable and offered everything needed.

Cons

Offered everything needed but functions did not work. Difficult to use for clients. Functions they had did not work such as rollover sessions. Created a bookkeeping nightmare went they did upgrades and messed up every accounts sessions (credited and debiting client sessions the were or weren't paid for). There's no management to call - they only give you on boarding and tech support.

Response from WellnessLiving Systems

Hi, we're glad to hear that WellnessLiving was an affordable option that offered all the functionality you needed to run your business, but I'm sorry to hear that the WellnessLiving software ultimately did not work the way you wanted it to for your business. I understand it can be frustrating when a resolution cannot immediately be reached and I understand how important it is to have information displayed accurately in your system. We work with so many personal trainers and have helped them grow and scale their business, we would love to take a deeper dive into your setup and review you settings to ensure all is at it should be. Thank you for taking the time to leave a review. We always value hearing our customers opinions no matter what, and will continue to strive to do better. Can you please call our VP Joshua directly a 1-888-668-7728 and he will do everything in his power to make sure you get the resolution you need and deserve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

A System with Great Potential

Used Daily for 2+ years
Reviewed on 2018/10/25
Review Source: Capterra

Use it every day and love it!

Pros

I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date.

Cons

I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns.

Response from WellnessLiving Systems

Thanks so much for taking the time to review! We're so glad to hear you think of WellnessLiving as a lifesaver and that you are using it every day and loving it! That is absolutely our goal when it comes to helping our customers achieve their highest level of success! We're also glad to hear you find our interface simple and effective when booking your appointments. We know that is vital when you are running a business and are busy yourself! I'm sorry to hear you had a disappointing experience with customer service, it is always our mandate to put our customers and their unique business needs first and we take pride in our level and speed of service and our knowledge about the product. If there are specific concerns about the software or issues that may arise, the fastest way to reach our Customer Excellence Team is to open a ticket in our Support Portal. We certainly hope you continue to love using the WellnessLiving software and feel confident in contacting us anytime for support.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Heather M.

Excellent Customer Service that is Always Available to Assist us

Used Daily for 2+ years
Reviewed on 2018/07/16
Review Source: Capterra

Pros

The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

Cons

Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue.
The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering.

Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.

Response from WellnessLiving Systems

Hey Heather! Thanks so much for leaving your review and helping to make WellnessLiving even better. We would never have been able to build our software without comments and suggestions from customers like you, so keep them coming and we will keep doing everything in our power to provide you with the best solution for your business. Be sure to let us know all your thoughts on the Elevate Staff App, too!

Rating breakdown

Value for Money
Ease of Use
Customer Support

WellnessLiving Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Subscription
Value for money

Starter: $39.00/month

Standard: $99.00/month

Professional: $199.00/month

Enterprise: $599.00/month

WellnessLiving Features

  • Activity Dashboard
  • Attendance Management
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Electronic Payments
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

  • Automated Billing

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Activities Booking
  • Analytics
  • Appointment Reminders
  • Appointment Scheduling
  • Attendee Management
  • Automated Publishing
  • Class Lists
  • Class Management
  • Custom Classroom Layout
  • Customer Targeting
  • Equipment Management
  • Gift Card Management
  • Instructor Management
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Recurring Appointments
  • Reminder Tracking
  • Room / Equipment Management
  • Room Scheduling
  • Wait List

Benefits

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.

  • WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    Q. What type of pricing plans does WellnessLiving offer?

    WellnessLiving offers the following pricing plans:

    Starting from: US$39,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Starter: $39.00/month

    Standard: $99.00/month

    Professional: $199.00/month

    Enterprise: $599.00/month

    Q. What are the main features of WellnessLiving?

    WellnessLiving offers the following features:

    • ACH Check Transactions
    • Activities Booking
    • Analytics
    • Appointment Reminders
    • Appointment Scheduling
    • Attendee Management
    • Automated Publishing
    • Class Lists
    • Class Management
    • Custom Classroom Layout
    • Customer Targeting
    • Equipment Management
    • Gift Card Management
    • Instructor Management
    • Loyalty Program
    • Mass Texting
    • Membership Management
    • Recurring Appointments
    • Reminder Tracking
    • Room / Equipment Management
    • Room Scheduling
    • Wait List

    Q. Who are the typical users of WellnessLiving?

    WellnessLiving has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does WellnessLiving support?

    WellnessLiving supports the following languages:

    English

    Q. What type of pricing plans does WellnessLiving offer?

    WellnessLiving has the following pricing plans:

    Subscription

    Q. Does WellnessLiving support mobile devices?

    WellnessLiving supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does WellnessLiving integrate with?

    WellnessLiving integrates with the following applications:

    Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, QuickBooks Online, Wordpress

    Q. What level of support does WellnessLiving offer?

    WellnessLiving offers the following support options:

    Knowledge Base, Online Support, Phone Support, Video Tutorials