WellnessLiving

4.3 (475)
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Business management for the health & fitness industry

About WellnessLiving

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.


Key benefits of WellnessLiving

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.

  • Images

    WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
    WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
    WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.
    WellnessLiving Software - Showcase your business with an easy-to-use custom website.
    WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
    WellnessLiving Software - Create excitement among your clientele by introducing some friendly competition and boosting retention with our fully integrated rewards program.
    View 7 more
    WellnessLiving video
    WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
    WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
    WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.
    WellnessLiving Software - Showcase your business with an easy-to-use custom website.
    WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
    WellnessLiving Software - Create excitement among your clientele by introducing some friendly competition and boosting retention with our fully integrated rewards program.

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    Reviews

    Overall rating

    4.3 /5
    (475)
    Value for Money
    4.2/5
    Features
    4.2/5
    Ease of Use
    4.2/5
    Customer Support
    4.3/5

    Already have WellnessLiving?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 475
    Chris
    Chris
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees,...

    Reviewed on 2018/01/11

    Streamlined my business and this software are integrated with my website, Facebook, a customised...

    Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

    Pros

    Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

    Cons

    I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

    Response from WellnessLiving Systems

    Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

    Syed
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    WellnessLiving Customer

    Reviewed on 2024/03/27

    Very supportive. They communicate right away and do their best to meet our needs.

    Very supportive. They communicate right away and do their best to meet our needs.

    Pros

    They listen to our situation as a small business and support our ability to afford their WellnessLiving services.

    Cons

    The increased merchant processing fees and later the increased subscription fee initially felt like we had no choice but after reaching out to explain our financially burdened situation, WellnessLiving understood our challenging situation and helped to make things fair and continue to maintain open communication to meet our needs on this.

    Response from WellnessLiving Systems

    Dear Syed,

    Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times.

    We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you.

    Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way.

    Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at [email protected] or leave a voicemail. We're here to help in any way we can.

    Once again, thank you for choosing WellnessLiving.

    Warm Regards,

    Anthony S

    Erica
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Stressful and major headache

    Reviewed on 2021/10/19

    After several emails back and forth they have agreed to refund the charges that they charged...

    After several emails back and forth they have agreed to refund the charges that they charged without my approval but this software has been nothing but a pain since we started it. Between features and scheduling not working right and clients not being able to access the schedule we are in the process of switching services to something that will actually help my business not limit it.

    Pros

    I love that this software allows me to have my clients sign waivers before ever stepping into the studio and that I am able to require new clients to take our intro class before any other class.

    Cons

    This software is very hard to navigate and does not link well to our website. Most people who try to just see our schedule on our website end up contacting us because the system says there are no classes available which is not the case. My potential clients do not like that they have to create an account before they can see any information and payments are a hassle. We have a square kiosk in studio and while it claims to link up I have to basically use 2 systems to process the payments which is beyond annoying. To top it off I just learned that they have been charging me for online services for the last year that I've never used. You can't cancel extra services on their own or change your plan you have to call customer service and then they assign your case to a specific representative whos schedule may or may not be convenient to your own schedule.

    Response from WellnessLiving Systems

    Hey Erica,

    Thanks for taking the time to write us a review. We're really sorry to hear that you're having issues with the Schedule, we actually designed that feature to be really simple and easy for clients to use! You mentioned that no classes are shown as available even though you have added them, so this sounds like a few settings need to be changed in your account set up. It's great that you also mentioned having to use 2 systems to process payments, we actually have an integrated payment processing solution for this exact reason - so you can process payments with just a few easy clicks, all in WellnessLiving, without having to use any additional platforms! We'll have a senior rep. on our support team reach out to you to help walk you through making these simple changes, they'll be glad to answer any other questions you have, and you'll see why thousands of businesses love to use WellnessLiving everyday.

    Aiden P. (Customer Advocate)

    Rebekkah
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    High Performance Product with Tons of Features

    Reviewed on 2024/04/09

    Overall, WellnessLiving has been a very good fit for our business. We are please to see improvement...

    Overall, WellnessLiving has been a very good fit for our business. We are please to see improvements to the booking flow for families and anticipate that there will be future updates that will improve the experience for parents who are booking classes for their children. There is so much functionality in this software and we have benefitted from the use of SMS, push, email, forms and so many of the other features.

    Pros

    WellnessLiving is a comprehensive and high-performance platform for scheduling, booking and payments. We use it for our youth fitness and gymnastics facility and find it to be relatively easy and generally intuitive. We are still uncovering all of the features and learning what settings work best for our business, but so far, we are very happy with our decision to use WellnessLiving.

    Cons

    The biggest challenge we’ve faced is the booking interface for families. They have made significant updates to this on the web app, but the mobile app is cumbersome and difficult for families to use. The process of creating a “family” account is also not very easy for users, leading us to spend a lot of time fixing accounts, linking family members to the accounts and updating the billing preferences.

    Alternatives Considered

    Jackrabbit Gymnastics and iClassPro

    Reasons for Switching to WellnessLiving

    Functionality and cost. We really liked the interface and felt like it would allow us more flexibility for the various services we offer.

    Response from WellnessLiving Systems

    Dear Rebekkah,

    Thank you for taking the time to share your positive experience with WellnessLiving. We're thrilled to hear that our platform has been instrumental in streamlining your operations at your youth fitness and gymnastics facility.

    It's fantastic to learn that despite these challenges, you've found WellnessLiving to be a good fit for your business. Your patience and dedication to uncovering the full potential of our platform are truly commendable. We're continuously working on updates to enhance the booking flow for families and ensure a seamless experience.

    We take pride in offering robust functionality at a competitive cost, coupled with a user-friendly interface to accommodate the diverse needs of businesses like yours.

    Should you ever need assistance or have further feedback, please don't hesitate to reach out to us at [email protected] or by calling us. Our team is always ready to assist you in any way we can.

    Warm regards,

    Anthony S

    Elizabeth
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    All-In-One Booking System

    Reviewed on 2024/03/20

    I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I...

    I appreciate Wellness Living’s customer service. As a business owner with a looooong to-do list, I love that Wellness Living makes our booking platform easy for myself and for our users. All the options available are also exceptional.

    Pros

    I love that Wellness Living includes so many of the features that I would have to pay more for on other platforms. Also, I feel like technology can easily overwhelm me and I find WL very user friendly.

    Cons

    Sometimes there are glitches during upgrades, but they are taken care of quickly.

    Alternatives Considered

    Vagaro and Mindbody

    Reasons for Switching to WellnessLiving

    What was included in the basic package out-beat the competitors by far.

    Response from WellnessLiving Systems

    Dear Elizabeth,

    Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions.

    We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your business operations while remaining user-friendly. Your recognition of our platform's simplicity in a tech-heavy world means the world to us.

    Regarding the occasional glitches during upgrades, please accept our apologies for any inconvenience caused. Our dedicated team works tirelessly to promptly address any issues that arise, if you’re ever experiencing issues reach us at [email protected].

    Once again, thank you for your kind words and ongoing support. If there's anything more we can do to enhance your experience, please don't hesitate to reach out.

    Warm Regards,

    Anthony S

    Showing 5 reviews of 475 Read all reviews

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    WellnessLiving offers the following pricing plans:

    • Starting from: US$49.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    WellnessLiving has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    WellnessLiving supports the following languages:

    English

    WellnessLiving supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    WellnessLiving integrates with the following applications:

    Constant Contact, Google Calendar, Google Maps, Mailchimp, Meta for Business, QuickBooks Online, WordPress

    WellnessLiving offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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