WellnessLiving

Business management for the health & fitness industry

About WellnessLiving

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

Pricing starting from:

US$59,00/month

  • Free Trial
  • Subscription

Key benefits of WellnessLiving

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Pricing starting from:

    US$59,00/month

    • Free Trial
    • Subscription

    Images

    Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
    The store and POS feature allows customers to make purchases themselves or in-store with a staff member
    Customizable sales reports give businesses an overview of their performance
    Client profiles are available to staff members with important details, contact information, schedule, and recent activity
    Clients can make bookings through the Android and iOS mobile apps
    The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
    Clients can book classes from the mobile app using the online schedule
    Clients can access their member account from their phone with scan check-in and alerts
    Gamification incentivizes customers to make purchases or bookings
    View 10 more
    WellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal WellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff member WellnessLiving screenshot: Customizable sales reports give businesses an overview of their performance WellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activity WellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile apps WellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios WellnessLiving screenshot: Clients can book classes from the mobile app using the online schedule WellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alerts WellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

    Features

    Total features of WellnessLiving: 80

    • API
    • Activity Dashboard
    • Assessment Management
    • Attendance Management
    • Attendance Tracking
    • Auto-Responders
    • Automated Scheduling
    • Automatic Notifications
    • Barcode Scanning
    • Billing & Invoicing
    • Calendar Management
    • Calendar Sync with Google
    • Class Scheduling
    • Client Management
    • Client Portal
    • Commission Management
    • Compensation Management
    • Credit Card Integration
    • Credit Card Processing
    • Custom Forms
    • Customer Accounts
    • Customer Database
    • Customizable Reporting
    • Customizable Templates
    • Dashboard Creation
    • Data Import
    • Data Import/Export
    • Digital Signature
    • Document Storage
    • Electronic Payments
    • Email Integration
    • Email Templates
    • Email Tracking
    • Employee Management
    • Employee Portal
    • Employee Profile
    • Employee Self Service
    • Employee Time Tracking
    • Event Calendar
    • Event Scheduling
    • Event Tracking
    • File Management
    • HIPAA Compliance
    • Incentive Programs
    • Inventory Tracking
    • Lead Capture
    • Multi-Location
    • Multiple User Accounts
    • POS
    • POS Integration
    • Package Tracking
    • Payroll Integration
    • Payroll Management
    • Permission Management
    • Promotions Management
    • Purchase Order Management
    • Real Time Reporting
    • Recurring Billing
    • Recurring Tasks
    • Referral Tracking
    • Registration Management
    • Reminders
    • Reporting & Statistics
    • Reservations Management
    • Retail Inventory Management
    • Room Booking
    • SMS Integration
    • Sales Reporting
    • Sales Tracking
    • Scheduled Reporting
    • Secure Login
    • Shopping Cart
    • Social Media Integration
    • Tagging
    • Task Scheduling
    • Template Management
    • Third Party Integration
    • Transaction History
    • User Photos
    • Website Integration

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    Reviews

    Overall rating

    4,4 /5
    (202)
    Value for Money
    4,3/5
    Features
    4,3/5
    Ease of Use
    4,3/5
    Customer Support
    4,4/5

    Already have WellnessLiving?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 202
    Susan S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Customer Service 2nd to none

    Reviewed on 2019/07/30

    My overall experience with Wellness Living is big time positive. They actually care about you and...

    My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

    Pros

    The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult.

    When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation.

    The features are awesome and the price point for all it is capable of is fantastic.

    Cons

    I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

    Response from WellnessLiving Systems

    Hi Susan!
    Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
    -Natasha B. (WellnessLiving Customer Advocate)

    Deborah K.
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Customer Service

    Reviewed on 2020/11/27

    Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with...

    Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with the customer service, the amount of money I was spending for what I was getting and the overall experience with them was not great. Wellness Living has been wonderful, I am so happy I switched.

    Pros

    Wellness Living makes my life so much easier. The system is easy for myself and my clients find it easier to you as well. The customer service is excellent. Any little issue is addressed quickly and with attention to detail.

    Cons

    When adding new services, I have to go into each purchase option separately to add the service. This is a little frustrating, especially if you miss one.

    Response from WellnessLiving Systems

    Hey Deborah,

    Thank you for the amazing review! When we hear such great feedback, it always makes us smile. Positive feedback like this is exactly what we want to hear because it gives us a better understanding of how we can optimize our software and help you succeed. Again, thank you for the review, and as you continue to grow your business, we'll be there! Thank you for choosing WellnessLiving!

    Gregory G. (Customer Advocate)

    Chi B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    If you value your time, don't waste it with Wellness Living

    Reviewed on 2020/10/05

    UNEQUIVOCALBLY HORRENDOUS! I could go on and on about this because I cannot believe that they...

    UNEQUIVOCALBLY HORRENDOUS! I could go on and on about this because I cannot believe that they charge customers for the use of their software. I feel like I'm paying to participate in a beta software launch. We discover new issues on a daily basis and since they can't fix it, the problems continue to compile. I've requested multiple times to speak to a manager and they are either not available or are not working that day. That's a pretty convenient way to deliver customer service. I'm not sure what version of the software all the people on here are raving about or they just decided to blacklist me and shoot me the lower grade version. All I know is that I value my time way too much to continue to waste anymore of it with these guys and their subpar and unprofessional operation. To top that off, when I finally lost my patience (and I offered them many opportunities to correct their flaws) and decided to cancel, the manager can now find time to meet me... and wanted to remind us that if we want to cancel, there is a cancellation fee. These guys never cease to amaze me.

    Pros

    Being able to see everyone's calendar on one view.

    Cons

    Extremely buggy software. They couldn't pay me to use it again. I've been using them for less than a year and not one day goes by where we don't spend at least a few hours a day on issues relating to their software. Hours and hours on the phone with their customer service agents, who are nice, but not as knowledgeable as they should be. Quite a few times, they offered solutions that caused greater problems and many times didn't even know the answers to my team's questions. (Yes, takes 3 people to deal with all these issues). If you are going to subscribe to their product, plan to hire someone full-time just for this.

    Response from WellnessLiving Systems

    Hey Chi,
    We love every time our customers leave a review. It helps us improve as a company and build a better software. I reviewed our support center and we have not received any calls or support tickets from you. I also just spoke with your businesses dedicated onboarding specialist, and she has not heard your name come up during the training calls with your team. I'm not sure how involved you are in the day to day operations, but regardless please call me at 1-888-668-7728 or email [email protected]
    I will personally show you how to check a client out with 3 clicks, as well as how to build a custom report with 4 clicks.

    I feel your frustration, but don't worry I got your back. I just tried you and was greeted by your voicemail, as well sent you an email to book a call. When we connect, I will provide you with free training to make sure you know WellnessLiving like the back of your hand :)

    - Tyrone M. (WellnessLiving Customer Advocate)

    Ina V.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Life changing switch

    Reviewed on 2020/10/15

    Pros

    I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

    Cons

    I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

    Response from WellnessLiving Systems

    Hey Ina,

    We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Again, thank you for the amazing review, and we're thrilled our software has such a big impact on your business and your life. We sincerely want you to know, we will continue to be there for you, every step of the way!

    - The WellnessLiving Team

    Carol M.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Simplicity Healing Review

    Reviewed on 2020/10/28

    Overall, very good! When I first started with them, I didn't feel their setup or tech support were...

    Overall, very good! When I first started with them, I didn't feel their setup or tech support were up to the task, especially in light of how much there is to learn w/ the software and how it can be best customized to your business needs, so I had to go through some frustrating fixes and changes initially. BUT, it has improved A TON since and I am much happier now :)!! Also, thanks to some GREAT tech support reps along my path, I now understand the software very well and have come to realize how powerful its functionality is! That is a good feeling and I work thru the system daily now w/ great confidence. :)

    Pros

    Its interface and variability in function. Wellness living has a lot of powerful features once you understand the system well. I like how responsive they've become as well (since my beginning w/ them in Oct of 2019) w/ their tech support. They do their best to help you.

    Cons

    My biggest issues w/ WL are minor details such as the software not being very Mac friendly and the inability of adding notes that are appointment specific only on the schedule. They do have a "client suggestion log" where they encourage your to post your ideas and wishes for future upgrades to their software, so they listen to what clients are saying!

    Response from WellnessLiving Systems

    Hey Carol,

    Thank you for taking the time to write us a review! When customers leave a review, we use this valuable feedback to improve and get better as a company. Every step of your journey with us, we are there for you and your business. After all, it can be a lot to take in for a business owner to learn and become comfortable with a new software. Rest assured, you are in good hands, right from onboarding and initial set up to your training on the software. As you explore platform, you will continue to discover new and exciting ways our many features help manage and grow your business. Whenever you'd like to request feature, report an issue or ask a question, you can conveniently do that on our friendly Community Forum: https://community.wellnessliving.com/. Again, thank you for the review, and remember, we value your business and will continue to go above and beyond to help you succeed now and into the future. Thank you for choosing WellnessLiving!

    - The WellnessLiving Team

    Showing 5 reviews of 202 Read all reviews

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    WellnessLiving offers the following pricing plans:

    • Starting from: US$59,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Basic: $59.00/month Advanced: $99.00/month Professional: $129.00/month Enterprise: Call us!

    WellnessLiving offers the following features:

    • ACH Check Transactions
    • Activities Booking
    • Analytics
    • Appointment Reminders
    • Appointment Scheduling
    • Attendee Management
    • Automated Publishing
    • Class Lists
    • Class Management
    • Custom Classroom Layout
    • Customer Targeting
    • Equipment Management
    • Gift Card Management
    • Instructor Management
    • Loyalty Program
    • Mass Texting
    • Membership Management
    • Recurring Appointments
    • Reminder Tracking
    • Room / Equipment Management
    • Room Scheduling
    • Wait List

    WellnessLiving has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    WellnessLiving supports the following languages:

    English

    WellnessLiving supports the following devices:

    Android, iPhone, iPad

    WellnessLiving integrates with the following applications:

    Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, QuickBooks Online, Wordpress

    WellnessLiving offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials

    Related categories

    See all software categories found for WellnessLiving.