WellnessLiving

Business management for the health & fitness industry

4,4 /5 (198 reviews) Write a Review!

WellnessLiving Overview

What is WellnessLiving?

WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health and wellness focused businesses. Designed for wellness establishments including yoga studios, spas, salons, personal training, fitness gyms, pilates studios, and dance clubs, WellnessLiving provides the tools users need to manage day-to-day business tasks, employees, memberships, sales, marketing, and more.

The frontend customer experience allows clients to book classes or treatments online via the Android and iOS native mobile apps, Facebook, or directly through the automatically generated WellnessLiving.com directory listing. Customers can use the WellnessLiving mobile app to book appointments, pay for services, and write reviews, as well as share their experiences on Facebook. Once bookings are made, notifications and confirmations are automatically sent to customers and staff through SMS or email, and post-booking communication is facilitated with the SMS feature.

From the WellnessLiving backend, employees and management can manage class or event schedules by synchronizing data across all platforms so that schedules are always up-to-date. Users can build their online store using the WellnessLiving wizard and start selling online instantly with a POS feature which facilitates credit card processing, recurring payments, and automatic membership withdrawals. Employers can also use staff management tools to schedule shifts, manage payrolls, track staff performance, calculate pay, and more.

WellnessLiving Overview

Pricing

Starting from
US$59,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!


WellnessLiving Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal
The store and POS feature allows customers to make purchases themselves or in-store with a staff member
Customizable sales reports give businesses an overview of their performance
Client profiles are available to staff members with important details, contact information, schedule, and recent activity
Clients can make bookings through the Android and iOS mobile apps
The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios
Clients can book classes from the mobile app using the online schedule
Clients can access their member account from their phone with scan check-in and alerts
Gamification incentivizes customers to make purchases or bookings
WellnessLiving screenshot: Businesses can view the studio schedule and create, modify or cancel classes or events from the employee portal WellnessLiving screenshot: The store and POS feature allows customers to make purchases themselves or in-store with a staff member WellnessLiving screenshot: Customizable sales reports give businesses an overview of their performance WellnessLiving screenshot: Client profiles are available to staff members with important details, contact information, schedule, and recent activity WellnessLiving screenshot: Clients can make bookings through the Android and iOS mobile apps WellnessLiving screenshot: The mobile apps include a studio locator with staff details and Google maps integration to find nearby studios WellnessLiving screenshot: Clients can book classes from the mobile app using the online schedule WellnessLiving screenshot: Clients can access their member account from their phone with scan check-in and alerts WellnessLiving screenshot: Gamification incentivizes customers to make purchases or bookings

WellnessLiving Reviews

WellnessLiving Reviews

Overall rating
4,4
/
5
Excellent
139

Very good
27

Average
13

Poor
7

Terrible
12

Value for Money
4,3
Features
4,3
Ease of Use
4,3
Customer Support
4,4
84% recommended this app
Susan S.

Customer Service 2nd to none

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.


Shevi B.

Awesome costumer service!


Chi B.

If you value your time, don't waste it with Wellness Living

UNEQUIVOCALBLY HORRENDOUS! I could go on and on about this because I cannot believe that they charge customers for the use of their software. I feel like I'm paying to participate in a beta software launch. We discover new issues on a daily basis and since they can't fix it, the problems continue to compile. I've requested multiple times to speak to a manager and they are either not available or are not working that day. That's a pretty convenient way to deliver customer service. I'm not sure what version of the software all the people on here are raving about or they just decided to blacklist me and shoot me the lower grade version. All I know is that I value my time way too much to continue to waste anymore of it with these guys and their subpar and unprofessional operation. To top that off, when I finally lost my patience (and I offered them many opportunities to correct their flaws) and decided to cancel, the manager can now find time to meet me... and wanted to remind us that if we want to cancel, there is a cancellation fee. These guys never cease to amaze me.


Shannon P.

Great Customer Service

If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software.

My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was transferred leading to severe client issues.

After speaking with prior reps, (all who were unable to recognize the severity of the issue) we were finally sent to [SENSITIVE CONTENT HIDDEN].

[SENSITIVE CONTENT HIDDEN] was hands down the best customer service rep I have dealt with in ANY company. She acknowledged my frustration, she was patient, she listened and she was honest when she needed more time to find a solution. [SENSITIVE CONTENT HIDDEN]went above and beyond what I would have expected from customer service teams. Not only did she rectify every issue we had, she provided us with step by step instructions and detailed report of every change she was making. This allowed us to trust the process and be able to better communicate with our clients what had happened.

Prior to dealing with, [SENSITIVE CONTENT HIDDEN], we were ready to cancel our Wellness Living subscription. [SENSITIVE CONTENT HIDDEN] professional attitude and knowledge of your software, is what brought our trust back to wellness living.

Knowing that [SENSITIVE CONTENT HIDDEN] is on the Wellness Living team, makes me comfortable with recommending this software to other fitness professionals. It truly is a


Jennifer B.

AMAZING Support Staff

I wanted to reach out and hope this is the best way to sing the praises of [SENSITIVE CONTENT HIDDEN]. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks.

I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I'd be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from [SENSITIVE CONTENT HIDDEN] not just for her help in fixing this issue...but because of what follows.

My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter [SENSITIVE CONTENT HIDDEN] who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to [SENSITIVE CONTENT HIDDEN] reply asking her for help as I was down for the count.

I have gone back and reread all of the correspondence between [SENSITIVE CONTENT HIDDEN] and let me say that I am nothing short of grateful for the


Susan S.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Customer Service 2nd to none

Used Daily for 1-5 months
Reviewed on 2019/07/30
Review Source: Capterra

My overall experience with Wellness Living is big time positive. They actually care about you and want to do a good job. I'm so appreciative because it got to the point where MindBody didn't care at all. They just wanted your money and that was it. Maybe it was because I was a small fish in a big pond and I was expendable. I don't know. However, Wellness Living is the exact opposite. They run their business right and I'm glad to be a part of it. They make my life easier. The software is so easy and intuitive to use that we were up and running full speed upon transition.

Pros

The intuitive nature of the software is really nice. It makes sense. I'm still trying to deprogram myself from the complicated nature of MindBodyOnline and not automatically assume things are going to be difficult.

When you do have a question during your learning curve or implementation of new things, you simply call or send and email to customer support and they send screen shots and detailed descriptions to help. There's also a Help Suite you can use to look up any particular situation.

The features are awesome and the price point for all it is capable of is fantastic.

Cons

I can't think of anything that I don't like. I'm still in my learning curve from switching from MindBodyOnline and anything that I don't understand is from my lack of knowledge of the software. It's getting easier and easier each day as you learn more when certain situations arise. There have been a couple bugs to work out as I had many many many years of data with MindBody to transfer over.

Response from WellnessLiving Systems

Hi Susan!
Thank you so much for leaving your review. At WellnessLiving, we are passionate about providing businesses like yours with the easiest to use software so that you can focus on your clients while we worry about the more technical aspects of your business operations. We are ecstatic to hear that you have learned to use WellnessLiving so quickly and easily, and that you have gotten such great use of our help resources. We are proud to be a part of your business and are so glad that you decided to make the switch. Thanks for choosing WellnessLiving!
-Natasha B. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shevi B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Awesome costumer service!

Used Daily for 2+ years
Reviewed on 2020/09/11
Review Source: Capterra

Pros

The best costumer service. You can always send an email requesting a call and they will call you at the time you have free to help and solve your issue with the software.

Cons

With the great help of costumer service almost any problem that you can find will be solved. So no cons

Response from WellnessLiving Systems

Hey Shevi,
Thank you for leaving a review! We're happy you switched over to WellnessLiving from Mindbody like so many customers before you! It was definitely the right call. With Mindbody, they charge for every third-party add-on and extra feature like email marketing, reviews features, and website widgetsjust to a name a few. The next thing you know you're paying double or even triple the price. WellnessLiving has all those great features and more, built right into the system! We also appreciate everything you said about our customer support team. Our customer service reps are simply the best in the business. We go above and beyond and train your staff to make sure you're completely comfortable with the software. Every problem you need help with, we'll be there for you every step of the way! Again, thank you for the review and whenever you have a question or concern, don't hesitate to reach out! Thank you for choosing WellnessLiving!

- Tony M. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chi B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

If you value your time, don't waste it with Wellness Living

Used Daily for 6-12 months
Reviewed on 2020/10/05
Review Source: Capterra

UNEQUIVOCALBLY HORRENDOUS! I could go on and on about this because I cannot believe that they charge customers for the use of their software. I feel like I'm paying to participate in a beta software launch. We discover new issues on a daily basis and since they can't fix it, the problems continue to compile. I've requested multiple times to speak to a manager and they are either not available or are not working that day. That's a pretty convenient way to deliver customer service. I'm not sure what version of the software all the people on here are raving about or they just decided to blacklist me and shoot me the lower grade version. All I know is that I value my time way too much to continue to waste anymore of it with these guys and their subpar and unprofessional operation. To top that off, when I finally lost my patience (and I offered them many opportunities to correct their flaws) and decided to cancel, the manager can now find time to meet me... and wanted to remind us that if we want to cancel, there is a cancellation fee. These guys never cease to amaze me.

Pros

Being able to see everyone's calendar on one view.

Cons

Extremely buggy software. They couldn't pay me to use it again. I've been using them for less than a year and not one day goes by where we don't spend at least a few hours a day on issues relating to their software. Hours and hours on the phone with their customer service agents, who are nice, but not as knowledgeable as they should be. Quite a few times, they offered solutions that caused greater problems and many times didn't even know the answers to my team's questions. (Yes, takes 3 people to deal with all these issues). If you are going to subscribe to their product, plan to hire someone full-time just for this.

Response from WellnessLiving Systems

Hey Chi,
We love every time our customers leave a review. It helps us improve as a company and build a better software. I reviewed our support center and we have not received any calls or support tickets from you. I also just spoke with your businesses dedicated onboarding specialist, and she has not heard your name come up during the training calls with your team. I'm not sure how involved you are in the day to day operations, but regardless please call me at 1-888-668-7728 or email [email protected]
I will personally show you how to check a client out with 3 clicks, as well as how to build a custom report with 4 clicks.

I feel your frustration, but don't worry I got your back. I just tried you and was greeted by your voicemail, as well sent you an email to book a call. When we connect, I will provide you with free training to make sure you know WellnessLiving like the back of your hand :)

- Tyrone. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Shannon P.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great Customer Service

Used Daily for 1-5 months
Reviewed on 2020/07/25
Review Source: Capterra

If you're just starting out with client management software, I would recommend Wellness Living 100%. However, I believe Wellness Living needs a better on-boarding system with better support for clients who are deciding to switch from similar apps and software.

My company recently switched to Wellness Living from another client-management software. There were some major issues when our data was transferred leading to severe client issues.

After speaking with prior reps, (all who were unable to recognize the severity of the issue) we were finally sent to [SENSITIVE CONTENT HIDDEN].

[SENSITIVE CONTENT HIDDEN] was hands down the best customer service rep I have dealt with in ANY company. She acknowledged my frustration, she was patient, she listened and she was honest when she needed more time to find a solution. [SENSITIVE CONTENT HIDDEN]went above and beyond what I would have expected from customer service teams. Not only did she rectify every issue we had, she provided us with step by step instructions and detailed report of every change she was making. This allowed us to trust the process and be able to better communicate with our clients what had happened.

Prior to dealing with, [SENSITIVE CONTENT HIDDEN], we were ready to cancel our Wellness Living subscription. [SENSITIVE CONTENT HIDDEN] professional attitude and knowledge of your software, is what brought our trust back to wellness living.

Knowing that [SENSITIVE CONTENT HIDDEN] is on the Wellness Living team, makes me comfortable with recommending this software to other fitness professionals. It truly is a

Pros

Canadian company.

Customer service is great.

The fact that you can add goals and progress reports to your clients profiles is very helpful.

Dashboard for business owner is an easy to use tool with great reports. My favourite aspect is the ability to see who owes us money on my homepage.

Cons

Transferring our data from our previous software provider was very poorly done.

Response from WellnessLiving Systems

Hey Shannon,

Thanks for your reviewwe really do appreciate it! We completely understand your frustrationyou switched from Mindbody and you want a smooth and seamless migration process. We're thrilled that our customer support team was able to resolve your issues and guide you step by step through our system and any changes they made. At WellnessLiving you can expect that high level of communication, knowledge, and professionalism! As part of the WellnessLiving family, we will always go above and beyond for your businesswe guarantee it! We put so much attention into every single detail, and that's what sets us apart. From our advanced reporting, very informative client profiles, and intuitive dashboard, we give you all the info you need to gain control and better manage your business! Again, thank you for your review, and we look forward to growing your business together! Thank you for choosing WellnessLiving!

- Jenny P. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jennifer B.
Industry: Health, Wellness & Fitness
Company size: Self Employed

AMAZING Support Staff

Used Daily for 1+ year
Reviewed on 2020/06/01
Review Source: Capterra

I wanted to reach out and hope this is the best way to sing the praises of [SENSITIVE CONTENT HIDDEN]. This is an employee that has truly gone above and beyond to help me and my fitness studio these past 2 weeks.

I had to go in for a deviated septum surgery on May 21st. As I was waiting in the preop room, I began getting a number of email notifications on my cell that clients were having trouble signing up for classes for our reopening on June 1st. The issue had to do with their accounts being placed on hold due to Covid closures. I did not have access to my computer and knew I'd be down for a day or two with pain meds, etc so I sent out an email request for help to the WL support email address. I am beyond happy I received a reply from [SENSITIVE CONTENT HIDDEN] not just for her help in fixing this issue...but because of what follows.

My surgery itself was fine but the recovery was far from routine. I am much better now but had breathing issues, medication allergies and a number of other unforeseen issues that literally rendered me unable to run my business. As I do not have a manager or other staffers, my daughter [SENSITIVE CONTENT HIDDEN] who is 19 had to suddenly try to navigate client emails and a software site she had no knowledge of. She of course was overwhelmed and I directed her at one point to respond to [SENSITIVE CONTENT HIDDEN] reply asking her for help as I was down for the count.

I have gone back and reread all of the correspondence between [SENSITIVE CONTENT HIDDEN] and let me say that I am nothing short of grateful for the

Pros

Easy to navigate and clients found the transition EASY!

Cons

None. I can not say anything bad about this .

Response from WellnessLiving Systems

Hey Jennifer,

Thanks for leaving such an amazing review! First and foremost, we're happy to hear your surgery went well. Life can be challenging, but it's important to have supportive people by your side. Our customers are our top priority, and when you needed us the most, we stepped up, so you were able to reopen your studio as planned! As you grow your business through this difficult time, we'll be there for you! It's moments like these, you can definitely see how much we're committed to small business owners like you. Again, we're glad to hear you're healthy, and remember, we're there for you! Thank you for choosing WellnessLiving!

- David R. (WellnessLiving Customer Advocate)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 198 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

WellnessLiving Pricing

WellnessLiving Pricing

Starting from
US$59,00/month
Free Trial
Subscription
Value for money

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!

Basic: $59.00/month

Advanced: $99.00/month

Professional: $129.00/month

Enterprise: Call us!

Value for Money
4,3/5
Based on 198 user ratings
Compare value for money rating with alternatives
Compare with alternatives

WellnessLiving Features

WellnessLiving Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,3/5
Based on 198 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for WellnessLiving

Additional information for WellnessLiving

Key features of WellnessLiving

  • ACH Check Transactions
  • Activities Booking
  • Analytics
  • Appointment Reminders
  • Appointment Scheduling
  • Attendee Management
  • Automated Publishing
  • Class Lists
  • Class Management
  • Custom Classroom Layout
  • Customer Targeting
  • Equipment Management
  • Gift Card Management
  • Instructor Management
  • Loyalty Program
  • Mass Texting
  • Membership Management
  • Recurring Appointments
  • Reminder Tracking
  • Room / Equipment Management
  • Room Scheduling
  • Wait List

Benefits

  • WellnessLiving helps attract and maintain customers using gamification features such as loyalty programs and incentive based rewards. Customers can gain points for actions such as booking online, referring a friend, and sharing reviews, and those with the highest scores are displayed on a leaderboard.

  • Automate workflows for simple day-to-day business tasks including automatic membership renewals, recurring payments, email and SMS notifications, and marketing. All automations can be customized and turned on or off when required.

  • The incentivized customer reviews program helps encourage customers to provide feedback which is automatically published across the web. Positive reviews get showcased on the organization's WellnessLiving listing.

  • Advanced reporting with 'quickstats' allows users to gain insight into their business at the click of a button. Generate reports on sales, tax, first visits, recurring visits, and more to understand overall business performance.

  • Spread the word with WellnessLiving’s marketing tool which allows users to generate, deploy, and track automated mobile, email, and SMS campaigns. WellnessLiving provides a custom website for organizations which is automatically optimized for search engines, to increase Google ranking and visibility to new local customers.

  • WellnessLiving FAQs

    WellnessLiving FAQs

    Below are some frequently asked questions for WellnessLiving.

    Q. What type of pricing plans does WellnessLiving offer?

    WellnessLiving offers the following pricing plans:

    Starting from: US$59,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Basic: $59.00/month Advanced: $99.00/month Professional: $129.00/month Enterprise: Call us!

    Q. What are the main features of WellnessLiving?

    WellnessLiving offers the following features:

    • ACH Check Transactions
    • Activities Booking
    • Analytics
    • Appointment Reminders
    • Appointment Scheduling
    • Attendee Management
    • Automated Publishing
    • Class Lists
    • Class Management
    • Custom Classroom Layout
    • Customer Targeting
    • Equipment Management
    • Gift Card Management
    • Instructor Management
    • Loyalty Program
    • Mass Texting
    • Membership Management
    • Recurring Appointments
    • Reminder Tracking
    • Room / Equipment Management
    • Room Scheduling
    • Wait List

    Q. Who are the typical users of WellnessLiving?

    WellnessLiving has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does WellnessLiving support?

    WellnessLiving supports the following languages:

    English

    Q. What type of pricing plans does WellnessLiving offer?

    WellnessLiving has the following pricing plans:

    Subscription

    Q. Does WellnessLiving support mobile devices?

    WellnessLiving supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does WellnessLiving integrate with?

    WellnessLiving integrates with the following applications:

    Constant Contact, Facebook, Google Calendar, Google Maps, Mailchimp, QuickBooks Online, Wordpress

    Q. What level of support does WellnessLiving offer?

    WellnessLiving offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials