PatientPop

Online practice marketing platform for healthcare providers

About PatientPop

PatientPop is a unique, all-in-one platform that combines the online marketing of healthcare services with medical practice management. The solution promises to grow practice operations and widen outreach by increasing the online visibility of practice surgeries and general practitioner services to attract new patients. PatientPop promises to help healthcare providers thrive in a modern, digital market space by not only aiding patient acquisition but also patient retention through greater engagement. PatientPop's dashboard-based front office management system automates typically manual administrative tasks, and streamlines the booking process to provide appointment requests and scheduling. Both patients and practitioners can leverage the same timetable, calendar-based system with PatientPop syncing bookings with the practice.

In addition to marketing a healthcare business at the top of search engine and social media networks, the system also issues appointment reminders to patients. Following a consultation, PatientPop automatically issues emails requesting service feedback to drive continual practice improvement, along with subsequent email invites to book periodic follow-up appointments.

Key benefits of PatientPop

  • PatientPop is fully customizable to meet the highly specialized offerings of a healthcare practice, utilizing SEO-friendly content and design to improve online visibility.

  • Every authorized user can access key practice performance metrics via visualizations hosted within a single, customizable dashboard-based UI.

  • Provide patients with 24/7 online appointment booking via an optimized practice website, leveraging booking calendar integration that syncs alongside each practitioner's own scheduled timetable.

  • Automated feedback gathering after appointments and consultations promises to promote patient engagement, while real-time review tools monitor a practice's broader online reputation.

  • PatientPop issues appointment reminders to ensure patients turn up on time and reduce costly no-show rates, while also prompting on when follow-up consultations should be booked.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    PatientPop combines healthcare practice management with the online marketing and growth of a facility, making more accessible the range of available services
    Healthcare practitioners and facility staff can access, view and manage color-coded appointment calendars
    Patient and client engagement with a practice and its practitioners can be promoted with the capture of feedback
    Empower patients to provide testimonials and reviews that can further enhance the online marketing of a practice
    The dashboard-based UI can be configured to provide users with a "home" summary of key data visualizations
    Allow patients to place appointemnt requests, providing any additional information useful to scheduling of treatment or services
    Online appointment booking integration allows patients to pick available slots from a calendar-based timetable
    View 8 more
    PatientPop video
    PatientPop screenshot: PatientPop combines healthcare practice management with the online marketing and growth of a facility, making more accessible the range of available services PatientPop screenshot: Healthcare practitioners and facility staff can access, view and manage color-coded appointment calendars PatientPop screenshot: Patient and client engagement with a practice and its practitioners can be promoted with the capture of feedback PatientPop screenshot: Empower patients to provide testimonials and reviews that can further enhance the online marketing of a practice PatientPop screenshot: The dashboard-based UI can be configured to provide users with a "home" summary of key data visualizations PatientPop screenshot: Allow patients to place appointemnt requests, providing any additional information useful to scheduling of treatment or services PatientPop screenshot: Online appointment booking integration allows patients to pick available slots from a calendar-based timetable

    Features

    Total features of PatientPop: 55

    • Activity Dashboard
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Appointment Management
    • Appointment Scheduling
    • Billing & Invoicing
    • Brand Tracking
    • Calendar Management
    • Campaign Management
    • Charting
    • Confirmation/Reminders
    • EMR/EHR
    • Email Invitations & Reminders
    • Engagement Analytics
    • Feedback Management
    • File Sharing
    • For Medical Purposes
    • HIPAA Compliant
    • Marketing Automation
    • Messaging
    • Mobile Access
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Marketing
    • Multi-Location
    • Multi-Physician
    • Multi-Provider Practice
    • No-Show Tracking
    • On Call Scheduling
    • One-to-One Messaging
    • Online Booking
    • Online Forms
    • Patient Communications
    • Patient Intake
    • Patient Management
    • Patient Portal
    • Patient Scheduling
    • Performance Metrics
    • Physician Management
    • Physician Scheduling
    • Practice Management
    • Ratings / Reviews
    • Real Time Notifications
    • Recurring Appointments
    • Reminders
    • Reporting/Analytics
    • Rescheduling
    • Review Generation
    • Review Monitoring
    • SMS Reminders
    • Self Service Portal
    • Social Promotion
    • Surveys & Feedback
    • Video Conferencing
    • Virtual Waiting Room

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    Reviews

    Overall rating

    4,3 /5
    (124)
    Value for Money
    4/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,1/5

    Already have PatientPop?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 124
    Nikhil K.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy way to drive up patient volume

    Reviewed on 2020/08/12

    The customer service has been amazing and product has been exceptional.

    The customer service has been amazing and product has been exceptional.

    Pros

    PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

    Cons

    I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

    Becky C.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Increased our visibility

    Reviewed on 2021/03/30

    PatientPop has been very flexible with pricing and helping us to afford their plan. Customer...

    PatientPop has been very flexible with pricing and helping us to afford their plan. Customer service is amazing! They are quick to respond and resolve issues. They're great about making changes to our website and keeping it up to date.

    Pros

    Patient Pop has increased or visibility and has significantly improved our number of new clients. It's easy to use and track.

    Cons

    It's another system to manage which can be difficult for staff.

    Joan K.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Patient Pop is Patient PLOP Dramatic fall i. Organic

    Reviewed on 2021/01/26

    Every one is as nice and sweet as can be , although most almost clueless

    Patient pop should be...

    Every one is as nice and sweet as can be , although most almost clueless

    Patient pop should be ashamed of product site put out filled with errors. Cuts and paste. zero SEO optimization. The parts did write were just generic and NOT applicable for my practice at all

    Choosing patient pop over my previous web builder (changed on basis of what sales people told me ) was BIGGEST most costly mistake ever. Have documented proof of loss of revenue beginning two weeks after site went live and dramatic fall off on organic ranking

    Pros

    Nothing.

    Except Like call tracking , but this is very common. Have this with other things I used. Don’t like that with phone call leads cannot add notes

    Cons

    Don’t know where to begin. As i was told OVER PROMISED. UNDERDELIVERED

    Web site development is at level of intro self building. Plug abs build website. Most everyone talk to knows nothing even of most basic website elements and relays message. Horrendous website building experience. I had to build over 90% of it myself and still patient pop couldn’t get it right. Paid in August and still don’t have the website complete

    I LOST my top organic search presence dominance withong two weeks of patient pop going live. I have been in business six years and dominated legs is SEO before patient pop

    Shonda C.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very receptive

    Reviewed on 2021/01/27

    Took us a while to get it up and running, but now we love it!

    Took us a while to get it up and running, but now we love it!

    Pros

    When we have suggestions and corrections they listen and evaluate and grow the platform and improve it. They are very open and receptive to input for what works for our practice.

    Cons

    A little slower than our previous desktop program because it is cloud based, but that is what we were looking for to run our 3 practices.

    Harold A.
    Overall rating
    • Industry: Medical Practice
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Perfect product if you want a hands-off approach to your web presence.

    Reviewed on 2018/09/07

    First Year 8/10
    Second Year 6/10
    Third Year 4/10

    Ideal for someone that wants a "Hands Off"...

    First Year 8/10
    Second Year 6/10
    Third Year 4/10

    Ideal for someone that wants a "Hands Off" service to pick up some new patients.

    Pros

    The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

    The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

    The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

    Cons

    Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

    The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

    The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

    They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

    Showing 5 reviews of 124 Read all reviews

    PatientPop FAQs

    Below are some frequently asked questions for PatientPop.

    PatientPop offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    PatientPop is subject to monthly subscription-based pricing, request a demo and full quote information via the website.

    We do not have any information about PatientPop features

    PatientPop has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    PatientPop supports the following languages:

    English

    PatientPop supports the following devices:

    We do not have any information about what integrations PatientPop has

    PatientPop offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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