PatientPop

Pros

PatientPop's automatic integration for reviews and reminders with practicefusion makes communication and feedback from patients quick and easy! The ease of use and online presence has helped our practice grow even during COVID.

Cons

I wish PatientPop automatically ported appointments over to practice fusion and vice versa blocking out appointment slots on both sides.

Pros

The look of the final product is quite impressive and patients frequently complement us about this as a practice gateway.

The support staff in the initial phase of setting up our service was truly exceptional and quite responsive, I think the initial phase took two months or so. Since that time the support representative that has been assigned to our account has functioned at a very high level regardless of who was actually doing the job that month. My rep is responsive to request normally in hours if not a day - the staff is limited by what the company will allow them to do however.

The ability to actually judge whether a form of advertisement or promotion is actually contributing to your bottom line patient numbers is essential. The software provides you with some data but of course you can actually look at your real numbers of patients that you see and follow your billing to judge whether you're getting what you paid for in terms of return on investment.

Cons

Despite the positive response that we initially felt having started the service a few things became evident over the first year (we are now in our third year using the service).

The fee that you pay to get started with the service is certainly a loss leader for the company, however over time once your website is set up and the secondary review sites are established there is very little intervention on the part of the company. I would rather pay for the service up front for the hours spent setting it up and then pay for the actual amount of what maintenance cost. By the time you get to year 2 - the annual fee being charged is excessive.

The templates that they use to communicate with our patients are not flexible, you're forced to accept their cookie-cutter response to your patients! For over 30 months we have made the same request to have control over the information that is communicated to our patients - reflect what we want to say. This is not an option with the service and is something would not be hard to fix if they valued your business. I find this a fatal flaw in PatientPop and this will be the primary reason for terminating our relationship.

They promote increased ranking results but the Keywords are not actual Hot Keywords your patients would search - so you get lots of #1 in search results but the actual search that got the high result is one that very few if any potential patients would use in your geopraphic area.

Pros

Website is easily adjustable and updated with a super knowledgeable and efficient supportive staff.
The book on line feature and patient pop confirmation system is super helpful and efficient!
The updated website reviews and google/ other review systems are always current , synchronized and in check.
We are alerted to rare client concrrns
Immediately. Client data is shared
Periodically to guide our decision making policies for ongoing growth and improvements!

Cons

A few scheduling telemed coordinations with two of our other systems are currently being addressed.

Pros

One of THE worst companies/platform we've ever worked with. Incompetent Support, incompetent platform, and incompetent account managers.

Seems like they herd people in and out often, because NOBODY seems to have a clue as to WHY something can or cannot be implemented.

Their platform can't read columns in Eaglesoft, so there is at least 5 NEW manual steps you must perform in order to make it ready for their software to read.

VERY cumbersome, and totally frustrated with the answers they give which comes back in circles.

Cons

EVERYTHING! NOTHING is intuitive, nothing is automated.

Pros

The ease of the implementation process, the integration for scheduling, multifaceted functions in many areas. The ability to send patients appointment reminders and other communications, the constant SEO monitoring and unbelievable results of our new web presence.

Cons

The amount of phone calls generated from the optimization of our web presence! We had to actually stop direct calls from the web and direct them to dedicated phone line