mspStack

Services ordering, provisioning & delivery platform for MSPs

About mspStack

Managed services providers (MSP's) face a challenge in offering modern information technology services and in particular, the provision of up-to-date public cloud services. mspStack promises to deliver a solution that fits into transitioning business models, where margins and pricing are applying pressures, by offering SaaS-based products for not just MSPs and resellers but also those in telecommunications and healthcare. From a white-label, intuitive self-service web portal, mspStack processes customer orders before provisioning and delivering those services, unifying an entire business into one system while working alongside existing solutions already offered. Support for vendors including and not exclusively Microsoft, VMware and Google, mspStack comprises two core layers.

mspEngine forms the central framework for automated service delivery, hosted within a customer's own data center or within the cloud. The white-label MSP portal provides a single access point for customers along with a self-service catalog and branded marketing content. Policies and SLA management is also joined by dashboard-based reporting, plus the integration of billing and subscription management. Providing a turnkey solution option for MSPs, mspFlexx promises a tailored cloud services program with full solution stack access via a recurring billing plan. New cloud services can then be added and enabled through mspEngine's portal.

Key benefits of mspStack

  • mspStack claims to accelerate an MSP client's ability to deliver cloud-based IT services to customers, not only more quickly and simply but also more successfully.
  • The mspStack solution stack includes tailored products for not only general MSPs but also for Telcos, telecommunications service providers, and Healthcare IT deployment.
  • mspEngine is an MSP service delivery software platform for delivering all cloud services under a rebrandable standardized solution boasting automation and user self service support.
  • mspFlexx offers MSPs a dynamically expanding array of turnkey cloud services built on "leading-edge" technology while promising automated service delivery and included billing templates.
  • Contrary to MSP tools focusing squarely on backend provisioning and delivery, mspEngine enables customers to order defined services and support with services automatically provisioned, delivered and billing records created.
  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

    Supported Languages

    English

    Features

    Total features of mspStack: 21

    • API
    • Automatic Backup
    • Backup and Recovery
    • Billing & Invoicing
    • CRM
    • Client Portal
    • Customizable Branding
    • Dashboard
    • Dashboard Creation
    • Help Desk Management
    • Issue Management
    • Labeling
    • Online Catalog
    • Policy Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting & Statistics
    • Sales Automation
    • Scheduling
    • Self Service Portal
    • Service Level Agreement (SLA) Management

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    Reviews

    Overall rating

    5 /5
    (1)
    Value for Money
    5/5
    Features
    4/5
    Ease of Use
    4/5
    Customer Support
    5/5

    Already have mspStack?

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    Write a Review!
    Showing 1 review
    Bart T.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Day to day benefit from Self Service and Automation!

    Reviewed on 2017/10/09

    MSP stack allows us to tie the day-to-day functionality from different technologies and software...

    MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface.
    This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work.

    And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better.

    Pros

    MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface.
    This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work.

    And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better.

    Also, as a seasoned MSP we have a lot of experience with support teams of different vendors.
    The support team for MSPstack is great, they don't pressure for closing a ticket but are involved and determined to find a solution together.

    In my opinion, the MSPstack functionality will benefit almost every company. Especially for companies that haven't embraced the Self Service and automation wave yet!

    Cons

    The User Interface design is on the basic side. This interface could be made more attractive in my opinion.

    mspStack FAQs

    Below are some frequently asked questions for mspStack.

    mspStack offers the following pricing plans:

    • Starting from: US$0,10/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is on a per transaction basis. Contact mspStack for further information.

    We do not have any information about mspStack features

    mspStack has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    mspStack supports the following languages:

    English

    mspStack supports the following devices:

    We do not have any information about what integrations mspStack has

    mspStack offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for mspStack.