Shelf

Knowledge Automation for Your Remote Workforce

4,9 /5 (52 reviews) Write a Review!

Shelf Overview

What is Shelf?

Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through context. Shelf is integrated into people’s workflows so it works, wherever you work.

Designed by Harvard KM experts and data scientists Shelf is used by organizations like HelloFresh, Google and HireRight. Shelf features the MerlinAI suggestion engine, pinpoint accurate search, automated content maintenance and powerful analytics.

Shelf is built on a modern technology stack, is easy to setup, doesn’t require any developers and meets the most stringent security standards.

In all the ways traditional knowledge bases have failed, Shelf succeeds. Contact us today for a consultation.

Shelf Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

plans starting at $15 a user per month


Shelf Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Integrate with Google Drive, Dropbox and OneDrive
Add people to groups to share only content that’s relevant to them
Shelf - Gem Page
Browse by using over 8 different filters, including; tags, dates, document type, added by and source
Declutter, organize, and surface the most important content
Create folders and sort content with tags, filters, and badges
Shelf is responsive and works on any device or browser
Shelf screenshot: Integrate with Google Drive, Dropbox and OneDrive Shelf screenshot: Add people to groups to share only content that’s relevant to them Shelf screenshot: Shelf - Gem Page Shelf screenshot: Browse by using over 8 different filters, including; tags, dates, document type, added by and source Shelf screenshot: Declutter, organize, and surface the most important content Shelf screenshot: Create folders and sort content with tags, filters, and badges Shelf screenshot: Shelf is responsive and works on any device or browser

Shelf Reviews

Shelf Reviews

Overall rating
4,9
/
5
Excellent
47

Very good
4

Average
1

Poor
0

Terrible
0

Value for Money
4,8
Features
4,7
Ease of Use
4,9
Customer Support
5
98% recommended this app
Jordanne O.

Excellent resource for maintaining quality control and communication across our organization

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.


Brian S.

Shelf Partners with OPEX

Great team to work with and I look forward to the next several years of this partnership.


Don D.

Cloud Based Knowledge Management System

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.


Anna lena S.

Shelf is a real game changer


Michelle A.

Use of Shelf for an Association Member Resource Library

We have been extremely satisfied with the product and look forward to a long term working relationship with Shelf. Our challenges have been more keeping up with the number of resources we have loaded into the site and Shelf provided us with a great tool at the start of the project to help organize our site and the process so that it could be more successful.


Jordanne O.
Industry: Education Management
Company size: 51-200 Employees

Excellent resource for maintaining quality control and communication across our organization

Used Daily for 1+ year
Reviewed on 2018/08/28
Review Source: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pros

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Cons

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brian S.
Industry: Industrial Automation
Company size: 1 001-5 000 Employees

Shelf Partners with OPEX

Used Daily for 6-12 months
Reviewed on 2020/10/20
Review Source: Capterra

Great team to work with and I look forward to the next several years of this partnership.

Pros

I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.

Cons

Honestly I have not found anything I don't like. It's easy to manage and build.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Don D.
Industry: Research
Company size: 11-50 Employees

Cloud Based Knowledge Management System

Used Daily for 1-5 months
Reviewed on 2019/02/18
Review Source: Capterra

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Pros

The search features , quick customer care responses and online tutorials.

Cons

The speed and the sense that they were learning the functionalities of the product on the job.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Anna lena S.
Industry: Consumer Services
Company size: 51-200 Employees

Shelf is a real game changer

Used Daily for 1-5 months
Reviewed on 2020/09/30
Review Source: Capterra

Pros

I use Shelf mainly to bundle internal knowledge and make it available to other departments and external providers. I especially appreciate the versatile and yet simple use of Shelf.

Cons

For me there is no contra in the use of Shelf. Before we used another knowledge management tool which I was not convinced of in many points. Shelf on the other hand has everything I expect.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michelle A.
Industry: Civic & Social Organization
Company size: 2-10 Employees

Use of Shelf for an Association Member Resource Library

Used Daily for 6-12 months
Reviewed on 2020/09/30
Review Source: Capterra

We have been extremely satisfied with the product and look forward to a long term working relationship with Shelf. Our challenges have been more keeping up with the number of resources we have loaded into the site and Shelf provided us with a great tool at the start of the project to help organize our site and the process so that it could be more successful.

Pros

We had a committee of all volunteers reviewing products for use as a member resource library. With only 1 FT employee it was important that volunteers could keep the resource library up to date. We also have limited tech knowledge so it needed to be something that was intuitive. Our committee set up the following criteria and found that Shelf met all of the requirements. o Must be very visual with a polished look
o Must have a great user experience (work fast and efficiently, be intuitive)
o Must be searchable (tags)
o Must allow for users to comment and rate resources
o Must be organized in multiple ways
o User must be able to bookmark or save a resource so they can easily find it again
o Must allow for all users to submit resources for review, allow a team to review and vet items, then allow them to be posted
o Must have place to pay for non-members and option for subscription fees
o Must be intuitive
o Must have an easy link to social media to post that a new resource is available and maybe a summary of the item
The most impressive function of the resource library is the search tool which can find keywords not only in the title of a document or site but anywhere within the document. The webclipper available on Chrome has been a great tool to use to quickly capture resources from the Internet.

Cons

So far there have not been any cons that we have run into. Every time I contact our Shelf representative to ask questions, he has something new to tell me about that will launch soon and address that concern.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 52 user ratings
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Shelf Pricing

Shelf Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

plans starting at $15 a user per month

plans starting at $15 a user per month

Value for Money
4,8/5
Based on 52 user ratings
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Shelf Features

Shelf Features

API
Access Control
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,7/5
Based on 52 user ratings
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Categories

Additional information for Shelf

Additional information for Shelf

Key features of Shelf

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

Benefits

- Eliminate the steps it takes to find answers
- Reduce the time it take to manage content
- Shorten training and improve virtual onboarding
- Ensure only accurate, up-to-date, information is used
- Reduce mistakes and redoing work

Shelf FAQs

Shelf FAQs

Below are some frequently asked questions for Shelf.

Q. What type of pricing plans does Shelf offer?

Shelf offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

plans starting at $15 a user per month

Q. What are the main features of Shelf?

Shelf offers the following features:

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

Q. Who are the typical users of Shelf?

Shelf has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Shelf support?

Shelf supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Shelf offer?

Shelf has the following pricing plans:

Subscription

Q. Does Shelf support mobile devices?

We do not have any information about what devices Shelf supports

Q. What other apps does Shelf integrate with?

Shelf integrates with the following applications:

Dropbox Business, Genesys Cloud, Google Drive, Kustomer, NICE inContact, Salesforce App Cloud, Slack

Q. What level of support does Shelf offer?

Shelf offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs