Shelf

Shelf

Knowing Made Easy

4.9/5 (45 reviews)

Shelf Overview

Shelf an award winning contact center and help desk knowledge management platform with the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Shelf Reviews

Overall rating
4.9/5
98% positive reviews
41
Excellent
3
Very good
1
Average
0
Poor
0
Terrible
Paul B.

This is not a drill: A user case that lead to early adoption

Used Daily for 1-5 months
Reviewed on 2016/06/15
Review Source: Capterra

Using Shelf in support of my consultancy/advisory tasks related to the development of an incubator hub in Belgrade, Serbia. Tasks require a lot of information coming in and out and disseminated to a wide variety of management, staff and stakeholders. We have been extremely glad to get our hands on the program. Not only does it support our organizational ethos of trying out new information technologies whenever we can and as they become available, its also been ideally suited and fit for our purpose. Its really smoothed and integrated our workflows and was just what we were looking for.

Pros

Shelf is really easy to set up and get going very quickly and is incredibly intuitive to use. Its a great tool not only for managing knowledge inputs in a wide variety of formats but also for group and task based working. The web clipper is great for capturing information on the go and actually a lot of fun to use. The file permissions system is super efficient for setting up and breaking down work/interest groups. It ensures everyone gets what they need to know and gets a chance to appropriately share and contribute. Its strongly supportive of the informational needs of the multi layered management structure of the organization as well as for disseminating information and updates to its general membership and stakeholders.

Cons

Although its already integrated with the three most important cloud storage sites and we hear more are on the way, we've already become firm Shelf fans and will continue to use so we'd like to see some fast-tracking so more become available sooner than later. We also hear email integration is on the way. Right now and until it comes, it would be useful for user email lists to be generated internally.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jordanne O.

Excellent resource for maintaining quality control and communication across our organization

Used Daily for 1+ year
Reviewed on 2018/08/28
Review Source: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Pros

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Cons

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jackson D.

Our 'walled garden' called Shelf

Used Daily for 1-5 months
Reviewed on 2018/08/27
Review Source: Capterra

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Pros

Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational.
By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers.
For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder.
The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light.
Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Cons

Still working on versioning, but the workaround works for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
April M.

User Friendly with Great Features and Functionality!

Used Daily for 1-5 months
Reviewed on 2017/11/14
Review Source: Capterra

Pros

The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze.

I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team!

There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Nathan B.

Used as replacement of our Confluence wiki

Used Daily for 6-12 months
Reviewed on 2017/10/11
Review Source: GetApp

Pros

Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

Cons

No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Shelf Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Subscription
Value for money

plans starting at $10 a user per month

Shelf Features

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Drag & Drop Interface
  • Product Catalog
  • Reporting & Statistics
  • Search Functionality
  • Third Party Integration

  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Social Media Integration
  • Template Management
  • Website Management
  • eCommerce Integration
  • eCommerce Management

Additional information for Shelf

Key features of Shelf

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

Benefits

Shorten handle time and first contact resolution

Shorten training and time to agent proficiency

Ease the burden on admins to setup & maintain

Ensure accurate, up-to-date, trusted information is given on a response

World class usability so onboarding and adoption is a cinch

Shelf FAQs

Below are some frequently asked questions for Shelf.

Q. What type of pricing plans does Shelf offer?

Shelf offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Available

plans starting at $10 a user per month

Q. What are the main features of Shelf?

Shelf offers the following features:

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

Q. Who are the typical users of Shelf?

Shelf has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Shelf support?

Shelf supports the following languages:

English

Q. What type of pricing plans does Shelf offer?

Shelf has the following pricing plans:

Subscription

Q. Does Shelf support mobile devices?

We do not have any information about what devices Shelf supports

Q. What other apps does Shelf integrate with?

Shelf integrates with the following applications:

Dropbox, Google Drive, Salesforce App Cloud, Slack

Q. What level of support does Shelf offer?

Shelf offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials