Shelf an award winning contact center and help desk knowledge management platform with the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant.
Using Shelf in support of my consultancy/advisory tasks related to the development of an incubator hub in Belgrade, Serbia. Tasks require a lot of information coming in and out and disseminated to a wide variety of management, staff and stakeholders. We have been extremely glad to get our hands on the program. Not only does it support our organizational ethos of trying out new information technologies whenever we can and as they become available, its also been ideally suited and fit for our purpose. Its really smoothed and integrated our workflows and was just what we were looking for.
Shelf is really easy to set up and get going very quickly and is incredibly intuitive to use. Its a great tool not only for managing knowledge inputs in a wide variety of formats but also for group and task based working. The web clipper is great for capturing information on the go and actually a lot of fun to use. The file permissions system is super efficient for setting up and breaking down work/interest groups. It ensures everyone gets what they need to know and gets a chance to appropriately share and contribute. Its strongly supportive of the informational needs of the multi layered management structure of the organization as well as for disseminating information and updates to its general membership and stakeholders.
Although its already integrated with the three most important cloud storage sites and we hear more are on the way, we've already become firm Shelf fans and will continue to use so we'd like to see some fast-tracking so more become available sooner than later. We also hear email integration is on the way. Right now and until it comes, it would be useful for user email lists to be generated internally.
My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.
There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.
We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.
Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational.
By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers.
For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder.
The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light.
Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).
Still working on versioning, but the workaround works for us.
The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze.
I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team!
There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!
Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.
No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.
plans starting at $10 a user per month
Shorten handle time and first contact resolution
Shorten training and time to agent proficiency
Ease the burden on admins to setup & maintain
Ensure accurate, up-to-date, trusted information is given on a response
World class usability so onboarding and adoption is a cinch
Below are some frequently asked questions for Shelf.
Shelf offers the following pricing plans:
Starting from: US$99,00/month
Pricing model: Subscription
Free Trial: Available
plans starting at $10 a user per month
Shelf offers the following features:
Shelf has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Shelf supports the following languages:
Shelf has the following pricing plans:
We do not have any information about what devices Shelf supports
Shelf integrates with the following applications:
Dropbox, Google Drive, Salesforce App Cloud, Slack
Shelf offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials